Holiday Inn & Suites Rayong City Centre, an IHG Hotel
554 / 5 Sukhumvit Road, Tumbol Noen Pra, Amphur Muang Tumbol Noen Pra, Amphur Muang, Rayong 21000 Thailand
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About
#3 of 106 hotels in Rayong
Location
Cleanliness
Service
Value
Holiday Inn & Suites Rayong City Centre, the first and only international branded hotel in Rayong city offers fresh & comfortable 288 guest rooms including: Superior Room, Deluxe Sea View Room, One Bedroom Suite, One Bedroom Club Corner Suite and Two Bedroom Suite in modern style with our signature 'Soft & Firm' pillows. The hotel is located in the heart of Rayong, adjacent to Passione Shopping Destination and within close proximity to Rayong's favourite attractions such as Yomjinda Old Town, Saengchan Beach, Wat Lahan Rai Temple and many night life entertainment hot spots. The renowned Samed Island is just 20 kms from the hotel. U-Tapao International Airport with great connectivity within Asia and worldwide destinations is just 33 kms away or a 30 minutes drive from the hotel. Dining options range from authentic Thai to International cuisine, conveniently available within our hotel restaurant outlets, including CU Lounge & Bar, The Brasserie Global Dining and 'Elementi Rooftop Gri
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Children's television networks
Kids pool
Highchairs available
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Telephone
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Charming
Languages Spoken
English, French, Chinese, German and 4 more
Location
62Somewhat walkable
Grade: 62 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
554 / 5 Sukhumvit Road, Tumbol Noen Pra, Amphur Muang Tumbol Noen Pra, Amphur Muang, Rayong 21000 Thailand
Name/address in local language
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140Reviews5Q+A18Room tips
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We really, really wanted this one to work... so I'll take my time in this review and explain why it didn't. Firstly we were diddled by IHG over their 'Best Rate Guarantee'. Most chains are dreadful about this and play all sorts of games to avoid honouring the promise. It was only £20 overall but it left a bad taste... why do they make such promises and then cheat? To the hotel itself. There are a number of negative reviews about the location. Rayong is actually a very pleasant spot but it has two refineries at either end of the main beach so it is never going to be the most scenic of spots. It is also, most definitely, not a 'go to' location for foreigners. We stayed for the weekend and were in a a very small minority as a non-Thai/Thai couple. All good... whatever works locally and although the property is o a main road, Rayong is a quite standard and quite acceptable, typical Thai town. Check-in was great and K. Aum was the star of the show... excellent service and I was wrong about something in the reservation, she handled my idiocy very sweetly. We'd booked a suite and found we had club access... excellent. What could go wrong? Sadly, that is about as far as the good stuff went. The suite itself was very pleasant and I've worked/travelled in chain hotels too much to want anything other than functionality so the room was good in that respect and it had a lovely sea view. The lounge itself was similarly well-appointed and we enjoyed some interesting (euphemism) coffee before th hordes of the Happy Hour. Now we know what we paid and it wasn't ever going to be like some of the Bangkok club lounges but the food actually was quite basic and the wine was... horrible. No worries, we'd relaxed from the drive over so we thought we'd pop upstairs and watch the sun sink slowly behind the ethyl cracker. Sadly we were conned into ordering some of the worst tasting 'nibbles' I've ever had. The chicken tikka pieces were like pebbles and I can't describe the beef slider(s)... the one mouthful I tried was from a part of the animal I didn't even know existed. We sent it all back but of course were still stiffed for exorbitant drinks and had in the end to order room service. Room service itself was good for Thai food... but I had a frozen (?) club sandwich which tasted exactly as you would think something that wrong would taste... yes... just wrong. Breakfast was OK but quite limited and it was then I realised what is wrong with the property. Catering for a predominantly local clientele, I don't think that the F&B management is right and someone is allowed to order very poor quality products for non-local items. Genuinely, it wasn't that great and we didn't bother too much with the second days breakfast. Service also was... limited. We appreciate though that the hotel trade is struggling to get back on its feet but again... this is a management issue, noting that we saw nobody in any kind of supervisory or leading role so it was not surprising service was... lethargic. Although the room was nice, the build quality was average at best. The mots interesting feature was the rainwater shower or, as I would call it as an engineer, a badly leaking air conditioning unit in the bathroom. We only realised halfway through the first night and tried to keep that unit off the second night but it still leaked/dripped both extensively and noisily. We didn't go out for the two days we stayed. That is down solely to the car park, again of which others have written quite eloquently. In my view - just dangerous, really, really dangerous and clearly designed as an afterthought with ramps with a 1:5 incline or steeper and hideously tight corners. real shut your eyes stuff. Looking at the reviews others have posted the front office of this property writes generic responses. So we won't expect miracles although it would be nice if the confusion over the credit card we used was resolved at some point. If you were working in Rayong, this would be an OK property and with some - standard - management effort it could be quite good. But at the moment, not worth the extra miles. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajan Krishnan Iyer, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded 9 Apr 2023
Dear Guest, Thank you for your detailed honest feedback. We are looking into the issues raised by you and would want to update you separately. Could we request you for your personal email address so we can contact you and update you fully? Our sincere apologies to you and your guest for the less than expected service received and we look forward to contacting you soon. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and myself were staying for one week in March 2023 in a King-size Bedroom Suite with Seaview. The room was large and very clean and well kept. We were up in floor 23, reasonably silent, definitely much so inside the hotel. We slept ok, the mattresses is a possibility to improve. Parking is indoors and never had a problem with it, is free of charge. The up ramp is a bit tight though for larger vehicles. Furthermore, specially but not only for business, I would have wished an easy connection between phone or computer to TV (either wireless or HDMI) as it helps for watching movies off my computer or enlarge when working. The inside blinds of the bathroom (glass front to bedroom) lacks proper thought: the only way to lower and raise it is on the side of the bath tub, not the door. Also, why would it also cover the entire door between the bathroom to the bedroom.. this portion could have been spared to keep access. Breakfast is ok, the selection of cheese or cold-cut however is almost non existent. However, the remaining selection does cover a lot. Bacon though was missing. Coffee is good. I think the by far biggest flaw that upset us one night is the absolutely unprofessional service, specially in the Brasserie restaurant. They were friendly, but that really was the only mistake they did not make: food came in wrong order (mains first, then starter despite advising otherwise), we had a family dinner and the delivery of the individual orders had a long time in between. Even with my own food (Indian), the rice came when my chicken was almost cold, and only after an additional reminder. Staff was not attentive at all, never saw anyone looking after us. Drinks empty, needed to go and get someone to help me. Mind you, we were the only ones in the restaurant. So busy was not an excuse. Language was neither, we had Thai people calling the order. The Elementi service is better, but in an Italian themed restaurant I would expect the staff to know what an espresso macchiato is..and not say not available while I could even see espresso machine. Also, the filet steak is significantly overpriced, not acceptable what is charged for this rather small piece of meat! Overall food quality is ok, nothing too exciting, but average. Dear management, you really urgently need to fix this by training the staff, this is not an acceptable situation. And during our family dinner, we really were upset about the entire quality of service that night. I would still recommend the Holiday Inn as a nice place to stay because apart from the restaurant and specially the service there it is pretty much the best place to stay in the area. With the view in the higher floors, the Elementi and bar in 30st floor and pool in 29th, (typically very quiet) as well as a gym it also offers relaxation. Just for the time being think twice about whether you would dine there. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Recommend to opt for higher floors. The backside says mountain view, but no mountains there....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded 8 Apr 2023
Hello, UWadlinger Thank you for leaving your review on our property and choosing us for your stay. We will definitely use your observations to improve our service and facilities. About the details you mentioned, I'm very sorry that you had such an experience. We take this very seriously and I will share it with the hotel's management so they can take action immediately. Our hotel is the ideal setup for any type of travel, be it leisure or business, we always try to deliver the most memorable experience. I hope you give us another chance to show you we can do better. Hopefully, we'll see you again soon. Alejandro G. Case Manager IHG hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Second time here with very warm welcome ! Thank you Front Desk K.Aof who checked me in with a lovely room. Even though I came to check in on the rush hour. He can handle everything so smooth. Such a professional staff. I’m so impressed with his service mind. Thank you!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
the hotel and location is nearby to mall. 10 minutes to attraction. Room service would need some improving as waiting time can be long during rush hour Loved the saltwater infinity pool and view from it
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Modern building style hotel in heart of Rayong city. Let me start with - scariest parking lot and recommend only expert drivers to go for hotel parking. Be prepared!!! It will test your parking skills. Check in was quick n smooth. We had booked 1 bedroom which is spacious and modern for 2. All amenities available. Smoking rooms not available. House keeping and Room service incl food was good. Breakfast is on 5th floor , avoid peak time. During weekends they serve till 1100hrs. 1-2 Indian items also available. Pool is on rooftop. Beach is 15-20 min away from the hotel. Hotel is next to mall so entry n shopping all near by. Good hotel in town.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
This is my third stay at this hotel. Overall it is very high quality, the staff are courteous and friendly and the rooms are large and spotlessly clean and look new. Breakfast has a good range and is what is to be expected from a hotel. I stayed in a suite which had a large lounge room as well as a separate bedroom, it was a truly excellent room and I highly encourage an upgrade if you are staying for more than a couple of days. The location is next to a shopping center but otherwise there is nothing else worthwhile within walking distance other than a small night market. While Rayong isn’t exactly a tourist destination the lack of things to do close by after work means that without transport you will be at a bit of a loss. The shopping centre should provide everything you need though. The upper level restaurant on site is very average, I would recommend eating elsewhere. Other than that recommend this hotel for the excellent staff and cleanliness. I will definitely be returning.…
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice hotel but the location is very poor within the city, only bonus is that the hotel is next to a mall. Not a holiday hotel, more for workers to accommodate at for local business. Breakfast ok with a good selection but a less than average quality of food. Local workers at breakfast wearing overalls for oil and gas which is a hygiene issue in a food environment because of the oils, chemicals and greases on the overalls so I wasn't happy that the staff allowed this. Rooms are nice and freshly decorated and clean. Pool ok. Top floor bar overpriced at 200 baht for a small beer plus service charge and tax. So all in all I wouldn't recommend this hotel for families but for local work only.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded 9 Nov 2022
Hello Richard, Thank you for your recent stay and feedback. We have taken note of your valuable comments and would be working with our team to resolve the same. We sincerely hope you will come back to stay with us and have a better experience. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just one night stay in Rayong. Fresh and new looking building and room. Room was spacious and clean, maybe still too cold after switching air con off but duvet help me during the night. Got the room with sea 🌊 view in distance and really happy with great 👍 breakfast 🍳, really enjoyed and recommended
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Ask for sea view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
I'd booked a Suite for 3 nights stay at this hotel. I'm an IHG member for long time and have confidence in their hotels mostly. The reason that I booked their Suite is because of the availability of their Club lounge. According to what they described at their website even by the time I'm now writing, it's mentioned that suite privileges include complimentary evening cocktails(17:30-19:30), afternoon tea (14:00-17:00), daily breakfast (6:00-10:30), all day refreshments & non-alcoholic beverages...etc. However, I'm surprised to find out that their club lounge at 27/F was closed when we went there on the 1st day. After checking with the Front Office staff, I'm then told that it's actually closed and Alcoholic beverages could be served at Elementi Restaurant on 30/F. Well, I then went up there again, but the waitress there demonstrated that we're not welcoming guests. Anyway, the photos attached show what kind off food we're served, not to mention the drinks. A child (probably, she's a child of someone working there) is lying, playing & slippers even put on the sofa nearby. Isn't it really a properly run IHG hotel's restaurant? Originally, I'd a plan to have dinner there. Of course, I won't visit there again. By the time we wanted to sleep, its' then discovered that the bed sheet was terribly dirty (at least the dark color marks demonstrated it). Please refer to the photos. Is the housekeeping staff blind? Anyway, it's too late to discover. Too bad! Another hygiene problem is a number of people didn't wear face marks and not using plastic gloves provided by hotel to pick the food during breakfast buffet (not complimentary, I paid extra). Even in the other common areas, people not wearing masks aren't unusual, but no staff will take care of it. I'd raised this issue to their Director of HR on the 2nd day, but situation was the same throughout my 4 days stay. Absolutely, it's a mis-selling case. Don't know whether it's intentional or not. Anyway, what a disappointed stay from whatever angle. How come?!…
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded 16 Aug 2022
Dear K. Chan, Thank you for your feedback which is important for us. We would like to apologise for the discomfort and overall dissonance that you experienced during your stay. We have taken note of your comments and have already spoken to the concerned colleagues and initiated steps to avoid a repeat. We take our guest safety and overall cleanliness and hygiene very seriously and retrained the team on these aspects. We would like to reassure you that we value your comments and have put measures in place to ensure that all our guests are able to enjoy a safe and comfortable stay with us. We look forward to another opportunity to be of service to you and give you a better and positive experience. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent the weekend at this hotel. The room was clean, the staff courteous, the hotel bar & restaurants were very expensive for the area, the location was poor, parkng a nghtmare, and the swimmng pool was exceptionally small with a distinct smell from factories in the area. On one of my nights, the fire alarm in my room went off and woke me up, the front desk indicated they would send a technician and when none had arrived after 10 minutes, the front desk indicates all clear without inspecting the room or offering an apology. Very disappointing. This happened again but this time in another room.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Avoid ths hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded 16 Aug 2022
Dear K. Peter, We are sorry to hear about your experience at our hotel and would like to apologise for the inconvenience caused. We have spoken to the Front office colleagues and have put in place actions to ensure that this situation is not repeated. Our sincere apologies once again to you and we look forward to welcoming you back to allow us to help you experience the enhanced levels of service we are known for. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$71 - US$82 (Based on Average Rates for a Standard Room)
LOCATION
ThailandRayong ProvinceRayong
NUMBER OF ROOMS
288
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Claim Your ListingHOLIDAY INN & SUITES RAYONG CITY CENTRE, AN IHG HOTEL (S̶$̶9̶6̶) S$90: UPDATED 2023 Reviews, Price Comparison and 478 Photos (Thailand) - Tripadvisor
Frequently Asked Questions about Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Nearby attractions include Passione Shopping Destination (0.1 km) and Strawberry Town (0.7 km).
What are some of the property amenities at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Conveniently located restaurants include California Steak Restaurant, Cafe Kantary Rayong, and Elementi Rooftop Grill & Bar.
Are there opportunities to exercise at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn & Suites Rayong City Centre, an IHG Hotel have airport transportation?
Yes, Holiday Inn & Suites Rayong City Centre, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites Rayong City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Chinese, Hindi, Thai, and Tamil.