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Banyan Tree Phuket

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1,576 Reviews from our TripAdvisor Community

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There are newer reviews for Banyan Tree Phuket
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Showing 1,192: English reviews
Reviewed 5 weeks ago via mobile

The hospitality over the last seven days during our stay at Banyan Tree Phuket has made us reaffirm that this is the ONLY resort to visit if you need a top notch resort with pampering and attentive service and a truly Sanctuary of the Senses experience! We have a wonderful time coupled by the excellent service provided by the team...

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Helpful?
Thank davidtH5817FK
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear davidtH5817FK, All of us are so pleased to be endorsed overwhelmingly by you. Your loyalty and trust in our hospitality means a lot to me and my colleagues. It was our pleasure to have delivered you both a special experience once again. We very much look forward to having you stay with us for many years to come. Kindly...

Tokyo
Reviewed 4 November 2016

This is my second time at this place. First time was in 2014 and now in Oct 2016. Feels like a different hotel and please do no go with expectation of Banyan Tree. 1. We did not have a mobile charger so were asked to come to lobby everytime to charge our phone 2. Our dirty pillow covers were changed...

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Helpful?
Thank SonalB4
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear SonalB4, We highly value your return visit and your feedback. It seems we have let ourselves down with this experience. We do have about 5 spare chargers but, it seems that we have run out of them and the team had requested what I agree is rather inconvenient. Our Executive Housekeeper has acknowledged the need for improvement in attention...

Taipei, Taiwan
Reviewed 31 October 2016

The main reason we choose Banyan Tree Phuket is location. Resort is very closed to the beach tho it's not a private one but very few tourists. I had no other expectation prior my arrival since I normally prefer private or boutique hotels to avoid running and screaming kids. But Banyan tree met or even excess my expectation on it's...

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Helpful?
Thank Hokigai
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Hokigai, I am elated to see that you found a “Sanctuary for the Senses” at Banyan Tree Phuket. The Bang Tao beach where our resort is located, is one of the least populated. With such tranquility and the Banyan Tree service, I am glad that you have had a wonderful time. When you return, please contact me at gm-phuket@banyantree.com...

Shatin
Reviewed 31 October 2016

This is our 7th stay in Banyan Tree, Phuket. We enjoyed every moment from the time of check-in. Service was excellent and we had at totally relexing holiday in the resort. The complimentary spa was the best I ever had.

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Helpful?
Thank manyeeanitat
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear manyeeanitat, There is no better accolades than the fact that you have chosen us 7 times. Everyone at Banyan Tree Phuket is proud to have played integral role in making your trips memorable. We hope to keep you delighted in the years to come. I would like to also thank you for making the effort to write a separate...

Chengdu, China
Reviewed 31 October 2016

The staffs are very nice and kind always full of passion. The villa is excellent and nice view in the pool. During the stay you can feel very relax and free, stay in the room, swim in the pool also enjoy a cup of tea, it would be a nice memory for you.

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Helpful?
Thank Oceancao
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Oceancao, At Banyan Tree Phuket, we strive for excellent service culture that is the gold standard for hospitality world. It is nice to hear that our pool villa allowed you to make the most of your private and relaxing time as if your own slice of paradise. Thank you for your very kind praise. Next time you look for...

Reviewed 29 October 2016 via mobile

We stayed in a 2 bedroom pool villa for 6 nights. This hotel originally set the standard for Phuket but is now well past its prime looking tired and frankly well worn. To get to the beach you have to cross a main road outside the hotel grounds. With no beach club or sun loungers, I would suggest saving a...

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Helpful?
Thank Saxo44
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Saxo44, I was sorry to read your feedback and learn that we did not entirely met your expectations. May I take this opportunity to address your concerns. As a team, we look after the property with continual refinement and proactive maintenance activities. Your review heightens the importance of these efforts. The rather basic beach facility is the result of...

Biberstein
Reviewed 26 October 2016

location was a dream, the empoyers were extreme friendly, the service was perfect and the were many possibilities for activities. the best Thing is, Banyantree is part of laguna, so you can go to other Resorts for free.

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Helpful?
Thank 629ruedigers
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear 629ruedigers, Thank you for sharing the experience with other travelers by your glowing review. I happy to learn that you enjoy our resort and its location within the Laguna Integrated Resorts, complete with a wide array of activities without ever leaving the complex as well as the great care and service rendered by our hosts. The entire team look...

Hong Kong, China
Reviewed 24 October 2016

The very first Banyan Tree resort is 22 years old but not showing signs of advanced age, thanks to very well kept villas and a staff that is tireless in their effort to please guests. While food in the resort are a bit pricey and yes I agree, not out of this world great, there are more options to choose...

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Helpful?
2Thank Kerwin L
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Kerwin L, Thanks for explaining the rich history and legacy of Banyan Tree Phuket. Thank you for adorning our Banyan Tree with your memory leaf, and it will always be there as a little treasure for your daughter to behold. I trust everything is going well now at Hong Kong. We look forward to your next visit. Kindly contact...

Phuket
Reviewed 21 October 2016

The resort and room size is much larger and better maintained than I expected. Gym has satae-of-the-art equipments that you can really enjoy. The resort is perfect place for all the family. There are a variety of options in a number of restaurants.

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Helpful?
1Thank jongwook113
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear jongwook113, Thank you for your precious time to compliment Banyan Tree Phuket and its team. How nice to note that the entire place and the accommodation have exceeded your expectations. I am glad that our Fitness Center pleased you with the up-to-date features, and you also enjoyed excellent multiple cuisines to choose from. In short, we are delighted that...

Melbourne, Australia
Reviewed 18 October 2016

Spent 5 nights in a single villa could not have been more satisfied, staff were great always there to make our stay great always with a smile. Food first class as was service. Each villa has bikes you can use and the resort has golf buggies to drive you around. The entire Laguna area is also serviced by a free...

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Helpful?
2Thank 592covey
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear 592covey, Thank you for taking your time to provide us with your invaluable feedback. It gave me pleasure to hear how much you enjoyed the high-end cuisine and service we offer. Apart from the best comfort and convenience, I am thrilled to read that everyone consistently treated you with genuine courteousness and friendliness. I do hope that all the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 

Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District
Price Range: $513 - $2,210 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand
Hotel Style:
#7 Business Hotel in Thalang District
#9 Top resorts Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#13 On the Beach Hotel in Thalang District
#15 Spa Hotel in Thalang District
#17 Luxury Hotel in Thalang District
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Phuket staff and other travellers.
39 questions
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Westerham, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a recently refurbished room”
 of 5 bubbles JustinA_12, 7 Dec 2016 | Read review
“if you can afford it, pick a laguna villa”
  • Evening view from room into garden/pool.
 of 5 bubbles Henry_Rome, 5 Dec 2016 | Read review
“Avoid any non refurbished villas”
 of 5 bubbles 676georger, 5 Dec 2016 | Read review
“One of the very best showers I have had in many a hotel!”
 of 5 bubbles susan040240, 2 Dec 2016 | Read review
“ask fro a suite with a private pool”
 of 5 bubbles golftravelmaniac, 30 Nov 2016 | Read review
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