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Supalai Resort & Spa Phuket

Agoda.comUS$50*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$58*
US$50*
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US$55*
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Supalai Resort & Spa Phuket
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116 Reviews from our TripAdvisor Community

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Showing 74: English reviews
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United Kingdom
Reviewed 2 weeks ago via mobile

Myself and my partner arrived and were surprised to see that there were no other guests. While walking around you would see 7+ staff trying to keep themselves busy not knowing what to do. The room was a nice size with a very nice view however, definitely felt dated. Even silly things like their mini fridge was empty even though...

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Helpful?
1Thank gtodd123
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review, Jan 11, 2017 Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Hornsby, New South Wales, Australia
Reviewed 4 weeks ago

Very quiet resort, very out of the way but very peaceful. The front office, food & beverage and Bell/Concierge staff were provided excellent and genuine service. I had booked the incorrect date and the front off staff did their best to accommodate us with another room - I was then offered a refund on the incorrect booking despite the terms...

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Helpful?
Thank Andrew S
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Dear Guest, Thank you very much for your comments, those are very important for us to improve our services, and most delighted to learn that you are happy with our services. Best regards, Supalai Management Team.

Seattle, Washington
Reviewed 13 March 2017 via mobile

I stayed here with friends 5yrs ago after our week long Sunsail charter exploring the amazing islands. And I'm here again after another Sunsail trip! We couldn't me more pleased with Supalai...the ambience, the view, the accommodations and the staff and the price! We had made a request for 17 for dinner on the patio and they had set a...

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Helpful?
Thank LynnNoble
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Greeting from Supalai Resort & Spa, Phuket I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service your received. Looking forward to welcoming you again in the near future. Sincerely yours, Supalai Management Team.

Oxford, United Kingdom
Reviewed 10 January 2017

Spent 3 nights at this hotel, I found the people wonderful and very helpful, the food was very good and they went out of there way to make your stay a good experience. 2 really nice pools with wonderful views. This hotel is focused on tour groups from China, but they are out all day, and don't get back until...

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Helpful?
Thank peter g
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

London, United Kingdom
Reviewed 21 November 2016 via mobile

I was only here as it was a business trip and was advised by my client that the hotel would suit my needs. Sadly, I didn't check TripAdvisor, had I done so I wouldn't be writing this review. On the plus side all the staff are very friendly and helpful, although often sign language is needed. For me the major...

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Helpful?
1Thank leejamesmo
Supalai, Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 7 November 2016 via mobile

The view from your window and pool is beautiful, just stunning!! The food at the restaurant at dinner was excellent! The breakfast was ok, not amazing. Not sure Why there was a difference in quality. The accommodations were average. Clean and nice bathroom but cramped for 4 people. I would recommend only for a family that wanted a relaxing, secluded...

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Helpful?
Thank Lisa Y
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 7 August 2016 via mobile

We stayed at Supalai for two nights prior to a sailing trip from the nearby Ao Po marina. The hotel is focused on tour groups from China so is busy late at night and early morning and otherwise seemed deserted. The hotel and rooms are in generally shabby condition, service is haphazard, food is truly appalling. Read the other reviews...

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Helpful?
2Thank HKCookie88
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Sydney, Australia
Reviewed 24 March 2016

Location in the middle of nowhere is ok for a quiet family holiday but the hotel seems geared to package tours so it's anything but quiet when a delivery of new guests pour out of the buses... Hotel is tired, down at heel, high on a hill so not good for walks or sightseeing on foot (nothing to see in...

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Helpful?
Thank Wandawomanxxx
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Chichester, United Kingdom
Reviewed 27 December 2015

We only stayed here for one night. We wanted to catch an early ferry the next day. The staff were very friendly and although their English wasn't good we managed to arrange ferry transfers, check in and checkout with no problems and a lot of smiles. The room was nice....nothing special but clean and airy with a beautiful view. The...

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Helpful?
Thank Julespants2014
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 3 December 2015

Worst Hotel I've ever stayed in, in my WHOLE LIFE! I'll list the problems 1.) ONE PERSON in the whole facility can speak English 2.) WE GOT FOOD POISONED. I REPEAT WE WERE "FOOD POISONED" and was throwing up for 5 days 3.) You wont see Phuket at all if you stay here. VERY VERY VERY FAR from everything 4.)...

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Helpful?
1Thank Divina F
Supalai, General Manager at Supalai Resort & Spa Phuket, responded to this review

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Supalai Resort & Spa Phuket

Address: 69/9 Moo.6, Ao Po-Lang Daeng Rd, Paklok, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District
Price Range: $61 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Supalai Resort & Spa Phuket 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Supalai Resort & Spa Phuket Hotel Thalang
Supalai Resort And Spa Phuket
Best Western Thalang
Best Western Phuket
Phuket Best Western
Best Western Supalai Hotel
Supalai Resort & Spa Phuket Thailand
Hotel Style:
#43 Spa Hotel in Thalang District
#45 On the Beach Hotel in Thalang District
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Questions & Answers

Here's what travellers have asked, with answers from Supalai Resort & Spa Phuket staff and other travellers.
3 questions
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Subject: Suspected syndicate in scamming hotel guest

To Supalai Hotel Management,

Please take note that to-date we have yet to receive any respond from your management with regard to the complaint form I submitted on behalf of my friend on 22nd September 2016 as attached.

He expect a satisfactory explanation, action and compensation in return for the THB5,000 loss he suffered as payment threatened demanded by the impersonal cum con artist which was supported by your hotel staff and we suspect that it is a syndicate your staff teamed up with outsider.

We reserved our right to make police report as we have video clips showing your staff holding the room files with our private and confidential details which he purposely went reception desk and bring it instead of bringing security guards which was what we expect.

As mentioned in the complaint form, please answer us that why would your staff which was already in our room witnessed the emotional uncontrollable and dangerous transgender hitting her head herself had failed to help us vacating her and went out and come back to our room with our room file ? instead going out and come back with security personnel or to get more help to assist your room guests whom was in dangerous situation? Bringing our room files with all our passports to show to the transgender is totally not helping the situation, unacceptable and putting your room guests at more risks by exposing our particulars.

Is it your hotel's policy not to put your hotel guests' safety in the first place? And shows your guests photocopy passports to outsider without your guests' consent?

Please respond within two days before we cc this email to the followings parties

Thailand tourism board -

China embassy-

China tourism-

Phuket tourism-

Agoda-

Trivalgo-

Thank you.

Regards

7 months ago

See all questions (3)

Questions? Get answers from Supalai Resort & Spa Phuket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room on a higher floor with view of the bay (most have)”
Wandawomanxxx, 23 Mar 2016 | Read review
“the rooms have ANTS everywhere”
536divinaf, 2 Dec 2015 | Read review
“I think all the rooms are seaview, but the poolside villas look good.”
  • Twin room
  • Twin room
  • View of the bay
  • View of pool and bay
panyan1960, 1 Nov 2014 | Read review
“Stay high to get a good view !”
TussnaiK, 13 Mar 2014 | Read review
“Higher rooms will give you a better chance at an ocean view, but there are big trees in between.”
eShymko, 25 Jun 2013 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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