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Bonnie Castle Resort

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Bonnie Castle Resort
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831 Reviews from our TripAdvisor Community

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There are newer reviews for Bonnie Castle Resort
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Showing 830: English reviews
Ottawa, Ontario
Reviewed 1 week ago

Food was great. Band was good. Rooms were comfortable but old. Satellite went down for hours due to bad weather. Building was old and had a musty smell. View from the dining room was amazing of the St. Lawerence river and Boldt castle. Pricy though.

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Helpful?
Thank octobermoon_002
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

octobermoon_002, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's nice to hear that you did enjoy your stay with us for the New Year's Eve weekend. I am glad to hear that you enjoyed the party and you loved the view from the restaurant. We are continuing to update the rooms...

Baldwinsville, New York
Reviewed 1 week ago

Older hotel, but great rooms, restaurant, and entertainment. We stayed for new years, had an amazing dinner, followed by a fun party with a great band. Our room had a jaccuzzi tub and a great view of the river. Brunch the next morning was wonderful as well.

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Thank firecatsrt
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

firecatsrt, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am so glad to hear that you had a great stay with us. It is great that you did enjoy your jacuzzi room that overlooked the River, and that the New Year's Eve party was great. We certainly will look forward to...

Peterborough, Canada
Reviewed 1 week ago

We started the weekend with a meet and greet with other boaters in the lounge at Bonnie Castle we are relatively new boaters at the Bonnie Castle Marina. I was pleasantly surprised how friendly all the boaters are. The following Day was a wine and spirits tasting day as well as a chef demonstration. This was very informative for me...

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Thank David D
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

David D, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's great to see that you did enjoy Boater's Appreciation Weekend at Bonnie Castle Resort. It's nice to hear that you did enjoy the accommodations and staff was excellent. We strive to do the best for our guests and it shows. We...

Theresa, New York
Reviewed 1 week ago

This is the second year that my husband and I have rung in the New Year at Bonnie Castle Resort. The food for dinner was amazing and the brunch delicious. All the staff were warm and friendly. The band was fantastic and everyone danced the night away.

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Helpful?
Thank rehalloran
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

rehalloran, thank you for your comments for your recent stay with us, here at Bonnie Castle Resort. I'm so glad that you had a great time for New Year's Eve at Bonnie Castle Resort. It's great that your meal and entertainment was amazing, and that our staff were warm and friendly. We strive to make sure that our guests have...

Evans Mills, New York
Reviewed 1 week ago

Dinner was very hectic. Dining room not ready on time. Table not set (no bread or butter). Waitstaff harried but courteous. Overall good, but steak undercooked for anyone not liking rare meat. Room very nice, but adjoining room occupants loud all night and smoking. Smell very strong coming from adjoining room door. I notified the front desk and was told...

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Helpful?
Thank isaaccullum
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

isaaccullum, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I do apologize for the issues that you did have during your stay. I am glad to hear that you did overall had a good stay and you enjoyed your room your received. Our resort is non-smoking and more should have been done...

Webster, New York
Reviewed 2 weeks ago

Wonderful experience. Great and friendly service and excellent dining. My wife and I have always enjoyed our stays here at Bonnie Castle. We would recommend this establishment to both family and friends.

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Helpful?
Thank jimddreier
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

jimddreier, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's great to hear that you had a wonderful stay for New Year's Eve time. We strive to provide our guests with friendly and excellent customer service. It's great to hear that you enjoyed the dinning and music. We certainly will look forward...

Black River, New York
Reviewed 2 weeks ago

we had a great time but there was some mis communication on the location of our room but they fixed that they did the best they could do and the entertainment was great just expected the rooms to be nicer than they where and we did not have a few things that most rooms come with but we made due...

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Thank russellarmstrong1
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

russellarmstrong1, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It's great to hear that you had great time for New Year's Eve at Bonnie Castle Resort. I'm very happy that our staff was able to fix your room location. We are doing more renovations to the rooms and always looking for any...

Redwood New York
Reviewed 3 weeks ago

Great staff, amazing views and comfortable rooms. The only place I stay when in Alexandria Bay. I was married here and the food and amenities were great People still tell me what a excellent time they had that day.

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Helpful?
Thank kevinwrigglesworth
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

kevinwrigglesworth, thank you for your comments from your recent stay here at Bonnie Castle Resort. It is great to hear that you enjoyed your stay and the staff was professional and friendly . I am glad that you did enjoy the food and the other amenities during your stay. We certainly look forward having you back the next time you...

Clayton, New York
Reviewed 4 weeks ago

Our office recently had our Christmas party at Bonnie Castle and we had the best time. Our dining room was secluded and decorated BEAUTIFULLY. We had several servers waiting on our group of 16. The food was great, the band was fun, the views were amazing and the beds were so comfortable. Thanks to Bonnie Castle and Narelle for everything!

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1Thank Alison I
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Alison I, thank you for the comments from your recent stay with us, here at Bonnie Castle Resort. I am so glad to hear that you enjoyed your Christmas Party and the comfortable rooms. Narelle is a true gem for this property. Thank you for the compliments for her and the rest of our staff that had performed outstanding for...

Reviewed 4 weeks ago

We had a Wonderful Christmas Party at the Resort! The Food was fabulous and the service was great! We danced to the band and enjoyed relaxing in the bar! Decorations were great!!!!!!! Thanks to Bonnie Castle for the fun Evening!

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Helpful?
Thank Katie H
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Katie H, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. It is great that you enjoyed your Christmas Party here at Bonnie Castle and enjoyed our rooms and accommodations. It's wonderful that you enjoyed the food, decorations and the music for your party. We certainly will look forward to having you come...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands. A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina. Whether you're looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible. Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what's new as we update this property in a manner deserving of its rich history. ... more   less 

Additional Information about Bonnie Castle Resort

Address: 31 Holland St, Alexandria Bay, NY 13607-1098
Region: United States > New York > Alexandria Bay
Price Range: $118 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bonnie Castle Resort 3*
Number of rooms: 128
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Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay
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Questions & Answers

Here's what travellers have asked, with answers from Bonnie Castle Resort staff and other travellers.
10 questions
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7 months ago
14 days ago
Auburn, New York
LONG ISLAND, NEW YORK
5 months ago

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Questions? Get answers from Bonnie Castle Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had two parties with babies and although there are fridges, there are no microwaves in the rooms for bottle warming! Maybe they will add them in the future”
 of 5 bubbles 37marias, 16 Jan 2017 | Read review
“The room was clean and tidy and the maid was very accommodating and friendly Dave Dulmage Peterborough, Ontario”
 of 5 bubbles X2314QLdavidd, 10 Jan 2017 | Read review
“ The room was nice and clean. ”
 of 5 bubbles rehalloran, 9 Jan 2017 | Read review
“Clean and comfy.”
 of 5 bubbles jperfsr, 12 Dec 2016 | Read review
“The TELEVISION system is really outdated. Very little choices.”
 of 5 bubbles desireem224, 9 Dec 2016 | Read review
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