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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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899 Reviews from our TripAdvisor Community

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Showing 743: English reviews
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Naxos Town, Greece
Reviewed 5 days ago NEWvia mobile

The views are amazing! The second floor viewing platform was a great touch and you felt as if you could see Thesiger coming across the dunes below. The room was clean and spacious for a family of four two large beds good clean bathroom, had tea & coffee in room but we popped down to early breakfast for freshly brewed...

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Helpful?
Thank katie_emma_reeves
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, We are delighted to hear that you had a wonderful stay with us at Mercure Grand Jebel Hafeet Al Ain, My team will be pleased to know that we made an unforgettable stay and greatly appreciate your kind comments especially Front desk. Thank you and we look forward to welcoming you back in the near future. Sincerely,...

Sharjah, United Arab Emirates
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Near the top of Jebel Hafeet mountain in UAE. One of the higest point accessible in the UAE Four star rating but by all means should be rated higher. Swimming pool, Sauna, steam room Squash court, well-equipped gym. Children's play area (with rubberized floor for safety) They even have a carrom board if you wish to play amongst yourselves in...

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Helpful?
Thank Scalfern57
About Hotel's Favourite Review
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor! We appreciate you taking the time to post such positive comments , it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your great feedback, and we look forward to welcoming you back in the future! Best regards, General...

Reviewed 6 days ago NEWvia mobile

- Location: nice location, you can see all the city from the mountain... more beautiful at night..., we spent 3 nights there but it was too much for this hotel, next time we can just stop there for a cup of coffee... - Room: the smell was not good, cold, not clean enough. - Menu: very limited / the taste...

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Helpful?
Thank Hala1 H
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

This hotel is all about the location. The views are stunning, especially at night. The hotel itself is a bit dated and tired looking. That said, we had a nice stay - the room was comfortable and the breakfast was good.

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Helpful?
Thank SKBeebs
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Zagreb, Croatia
Reviewed 1 week ago

We took a group of 90 teenagers and 10 teachers to the Mercure in Jebel Hafeet and not one person has a bad thing to say about the experience. Krishna at the hotel was so helpful in the booking process, then during the actual activity, the students had a great time. The hotel organized an amazing BBQ dinner for the...

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Helpful?
Thank Kate C
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Reviewed 4 weeks ago via mobile

On top of the mountain, beautiful road to get there. Didn't stayed over but the hotel looks good, nice swimming pool and really breathtaking view. It is not a long drive to Al Ain, this place is absolutely perfect for a quiet retreat.

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Helpful?
Thank Sebastian D R
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, Thank you so much for your wonderful review on TripAdvisor. I’m pleased to hear about your great experience with our hotel and enjoyed your day. We look forward to welcoming you back for another unforgettable experience. Yours Sincerely, General Manager Sushanth Nambiar

Dubai, Dubai, United Arab Emirates
Reviewed 4 weeks ago

-Location is great. view is amazing. -Service is not up to standard, taking time at the reception though the hotel is quite empty and there were at least 3 receptionists. -During night time, surrounding is very dark. -No other places to have dinner except few hotel restaurants which close early (around 10-10:30pm). There is only the outdoor one which took...

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Helpful?
Thank PPavinee
Sushant N, Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Pavinee, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain . It is always a pleasure to receive positive feedback. I assure, that your feedback is very important for us and I personally will share your issues with my team who will look into why we failed on this occasion....

Montreal, Canada
Reviewed 5 weeks ago via mobile

Service at the Mercure was excellent, with the hotel staff always going out of their way to serve you. We also really loved the rooms which all had excellent views of the valley and mountain below. We're glad we selected the breakfast buffet, since there are very minimal food options at the top of the mountain. Timothy from the front...

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Helpful?
Thank omarmasood
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Omar, Thank you very much for your comment and much appreciated! We are glad that you like the facilities and services of our hotel. Furthermore, it was lovely to hear that you had enjoyed your meal breakfast buffet & your room with the view you found comfortable. Kindly be assured that I will personally extend your message to...

Dubai, United Arab Emirates
Reviewed 19 January 2017

A very cold welcome was provided upon our arrival. The lady checking us in did not even bother to greet. Without any eye contact she gave a little information about the room and the breakfast restaurant. The Arabic café was very very slow in service. No one bothered to even provide us the menu only until the manager noticed us...

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Helpful?
Thank AdnanKausar
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Adnan, Thank you for taking the time to tell us about your experience at the Mercure Grand Jebel Hafeet Al Ain Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as...

Dubai, United Arab Emirates
Reviewed 17 January 2017

The Hotel Staff were very pleasant and they had all possible information required that satisfies a customer requirement. Special Thanks to Timothy, Ibrahim and Lamiaa at the Front desk. Regards, Elvis Cardoso

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Helpful?
Thank elviscardoso
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Elvis, Thank you very much for taking the time to write about your recent experience at Mercure Grand Jabel Hafeet Al Ain. It is my utmost pleasure to hear, that you had a Wonderful stay and Thank you for your kind praise about our team members. Kindly be assured that I will personally extend your message to Mr....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: $179 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, ACCOR and Hotels.com so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
7 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inter-connecting rooms are available in each wing (eg.: 307 and 309 are connected with a door within the room”
 of 5 bubbles Scalfern57, 4 Feb 2017 | Read review
“Room#407 has nice pool view”
  • View from #407
  • View from #407
 of 5 bubbles PPavinee, 20 Jan 2017 | Read review
“Executive Suite was better than the standard room”
 of 5 bubbles AdnanKausar, 18 Jan 2017 | Read review
“Take the room that faces the pool side.. Brilliant scenic view”
 of 5 bubbles elviscardoso, 17 Jan 2017 | Read review
“Pool facing Rooms are amazing”
 of 5 bubbles 924pankajv, 6 Jan 2017 | Read review
5 of 5