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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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887 Reviews from our TripAdvisor Community

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Showing 734: English reviews
Dubai, United Arab Emirates
Reviewed yesterday NEW

The Hotel Staff were very pleasant and they had all possible information required that satisfies a customer requirement. Special Thanks to Timothy, Ibrahim and Lamiaa at the Front desk. Regards, Elvis Cardoso

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Helpful?
Thank elviscardoso
Dubai, United Arab Emirates
Reviewed 2 days ago NEWvia mobile

This hotel recieves alot of bashing and a good amount of unfair reviews in my opinion. I find the rates a little higher than what they should be to be honest and the dining options lacking (difficult since its on top of a mountain!) but otherwise things work. The leisure facilities are nice I quite enjoyed the mini golf and...

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Helpful?
Thank Ziad S
Reviewed 1 week ago via mobile

Stayed there for one night. Hotel has great restaurants and cafes, located outside with wonderful view. Stayed there on 7th of January. The day was sunny, but it waa around 16c. Dont forget to take warm shoes!!!! Rooms are not so big, balcony very small, one person can stand there only. And wanna mention, I have order to the room...

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Helpful?
Thank Anjelika A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Ms Anjelika, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Reviewed 1 week ago via mobile

I have been visited that hotel before but now u can see there s a lot of changes smothe checking in food getting better service as well thanks for Sushanth GM of the hotel which he was asking about our stay and the feed back Heal was taken care of every one in the shisha place and pool side lamia...

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Helpful?
Thank Abdou K
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Abdou, Thank you very much for that wonderful review you have made of the hotel, services and staff. We are delighted that your stay was pleasant and to your satisfaction. Mercure Grand Jebel Hafeet has always lived up to the expectations of our clients and we make sure that we offer the best of what we can and...

Dubai, United Arab Emirates
Reviewed 1 week ago

The location really is unique and views amazing. The hotel is suitably impressive too. There's lots for children of all ages to do. We all loved it. All staff were very friendly and more than happy to help with the kids.

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Helpful?
Thank agtvmarketing
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for your comment and much appreciated! We are glad that you like the facilities and services of our hotel. We look forward on your next visit and stay with us! Best Regards, General Manager Sushanth Nambiar

Luxembourg City, Luxembourg
Reviewed 1 week ago

Hotel up country with an excellent view in Abu Dhabi (not to be compared with city hotels and skyline view). It is located up in the mountains near Al Ain, the way itself is amazing with beautiful landscape and sights. You have an undisturbed view over Al Ain, mountains, and into eternal Empty Quarter. They have a very nice terrasse...

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Helpful?
Thank sjp749
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for that wonderful review you have made of the hotel, staff, services and facilities. We are delighted that your stay was pleasant and to your satisfaction. Mercure has always lived up to the expectations of our clients and we make sure that we offer the best of what we can. Kindly be assured that...

Reviewed 1 week ago

We have visited this hotel in Christmas Hoidays...Kids had a blast with loads of activities Hotel offers including Water Slides, Temperature controlled pools, Mini Golf Course and what not. Rooms were spacious and clean with picturesque view to pool. The staff was courteous and our request for late check out was happily accepted. Worth staying with goods restaurants options.

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Helpful?
Thank Pankaj V
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Pankaj, Thank you very much for taking the time to write about your recent experience at Mercure Grand Jabel Hafeet Al Ain. It is my utmost pleasure to hear that you had a Wonderful stay, Also you like our facilities and Services. I am looking forward to welcoming you back in the future! Thank you again for sharing...

Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

Just stayed for Overnight, Service was good. Request for late check out was happily accepted. Hotel location is amazing and they have great outdoor temperature controlled Swimming pool. Room was specious & clean and loaded with nice amenities.

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Helpful?
Thank Pranay2014
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, It always delights us when guests leave with a good experience of their stay with us here at Mercure Grand Jebel Hafeet. We thank you for your kind words. And we hope to have the pleasure of welcoming you back. Sincerely, General Manager Sushanth Nambiar

Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

Hotel staff and food at the restaurants were outstanding! An oasis in the desert! The room was nice with high quality bedding. Al Ain zoo in a must see. Be sure to get a massage! Amazing! Relax by the pool and enjoy the awesome views!

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Helpful?
Thank Amy J
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, I’m pleased to hear you are having a wonderful time with our hotel and thank you for recognizing our team members who are providing with exceptional service. I trust you have an enjoyable one for a reminder of your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as...

Reviewed 2 weeks ago via mobile

Stayed for two nights. Amazing location and it's very nice place to chill out and for relax. Hotel staff was very nice. Room was specious with great view in morning and night. May be we r coming back stay again with my family. Thanks mrs ida and hotel staff for good service🙂👍 Regards Anuradha

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Helpful?
Thank Anuradha B
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for your comment and much appreciated! We are glad that you like the facilities and services of our hotel. We look forward on your next visit and stay with us! I will personally extend your message to Ms Ida of your good comments. Thank you again for sharing your experience, and we hope your...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: $165 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Agoda, Booking.com, Expedia, Hotels.com and ACCOR so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
7 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the room that faces the pool side.. Brilliant scenic view”
 of 5 bubbles elviscardoso, 17 Jan 2017 | Read review
“Pool facing Rooms are amazing”
 of 5 bubbles 924pankajv, 6 Jan 2017 | Read review
“Ask for city views and a lower floor. The balconies are smaller for the upper floors.”
 of 5 bubbles 758amyj, 3 Jan 2017 | Read review
“mostly all rooms have an excellent view as the hotel located on top of Jabal Hafeet (Hafeet mountain) pool view and mini golf view”
 of 5 bubbles F1177WUahmeda, 24 Dec 2016 | Read review
“Winter season for people who love the cold weather.”
 of 5 bubbles fuddz17, 18 Dec 2016 | Read review
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