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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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917 Reviews from our TripAdvisor Community

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Showing 758: English reviews
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Reviewed 3 days ago NEW

We visited this hotel on 17 Feb 2017. Had obviously done a good research before booking in this hotel. It was a treat for me and my husband for Valentine's day but unfortunately it was the Worst. I will give a detailed review about our experience. Firstly when we reached the hotel's entrance, we waited for almost 3 mins for...

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Helpful?
Thank Fenella A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Fenella Greetings from Mercure Grand Jebel Hafeet. On the onset I would like to thank you for the detailed review, and for the constructive feedback on the stay. Please accept my sincere apologies for what transpired, and for the unfortunate staycation experience. The above is not our usual standard and I will surely look into the comments from your...

Sharjah, United Arab Emirates
HOTEL’S FAVOURITE REVIEW
Reviewed 5 February 2017

Near the top of Jebel Hafeet mountain in UAE. One of the higest point accessible in the UAE Four star rating but by all means should be rated higher. Swimming pool, Sauna, steam room Squash court, well-equipped gym. Children's play area (with rubberized floor for safety) They even have a carrom board if you wish to play amongst yourselves in...

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Helpful?
Thank Scalfern57
About Hotel's Favourite Review
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor! We appreciate you taking the time to post such positive comments , it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your great feedback, and we look forward to welcoming you back in the future! Best regards, General...

Abu Dhabi, United Arab Emirates
Reviewed 4 days ago NEW

Despite what people said about rooms and quality...I found the face to be very nice for the price I paid.........the room was facing the pool area and had a massive bed. The breakfast was decent. The lobby area was very nice if you ask me.......Friendly staff :-) Wanted to extend my stay but had to come back due personal constraints....

Review collected in partnership with Accorhotels.com
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Helpful?
Thank perera2017
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Perera Greetings from the Mercure Grand Jebel Hafeet. Thank you for the kind review and I am delighted to note that you enjoyed your stay at the Mercure Grand. Our wonderful team is one of our biggest assets and I am very pleased to note your comments on the same. I look forward for welcoming you at the Mercure...

Ras Al Khaimah, United Arab Emirates
Reviewed 1 week ago

My wife and I spent a night in this well located hotel, on top of Jebel Hafeet. Our room was clean, quite spacious with a tiny balcony (we managed to squeeze two chairs) overlooking the pool and, further, Al Ain city; very nice view, especially at night. Very large and comfy bed, nice shower and quiet if you keep the...

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Helpful?
Thank Jean-François M
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Jean- Francois M Greetings from Mercure Grand Jebel Hafeet. Thank you for the time spend for reviewing Mercure Grand, and I am delighted to note that you had enjoyed your stay at the mountain. I will pass on you kind words of appreciation to the housekeeper and Chef, and I have taken note of the constructive comments on the...

Reviewed 1 week ago via mobile

We stayed from the 3rd of march for one night. We had two connecting rooms. The reservation process was great and the check in and check out were great too. The hotel has wow location however the only thing that wasn't nice is the limited option of food. There was a sea food restaurant buffet that day but it didn't...

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Helpful?
Thank Noman A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Noman Greetings from the Mercure Grand Jebel Hafeet. Thank you for the time taken for reviewing your stay experience at the Mercure Grand. I am delighted to note that you enjoyed the brilliant views of the mountain and had a pleasant stay over all. I have taken note of your comments with regards to the food options and I...

abu dhabi, United Arab Emirates
Reviewed 2 weeks ago

The location is great and the place is suitable for family and a quiet atmosphere, as well as the good organization of the breakfast and the supervision of Mr. Mubarak Ali Assistant Restaurant Manager

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Helpful?
Thank Emad A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Emad Greetings from the top of Jebel Hafeet . Thank you for the great review , and I am delighted to note that you had a wonderful time at the resort. I will pass on your kind words to both Mubarak and Gamal , who I am sure would be happy to hear from you. I am looking forward...

Reviewed 2 weeks ago via mobile

Lovely place and amazing food, I'll go there every weekend with my family and friends. About the prices it's so reasonable. I hope to spend my honeymoon together with my wife at that extremely amazing part of the world.

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Helpful?
Thank Waell E
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Wael Greetings from the Mercure Grand Jebel Hafeet. Thank you for the wonderful review, and I am happy to note that you enjoyed the resort and the food. I will pass on your kind words to the chef . We would be delighted to welcome you for your honey moon stay , and once you have made the plans...

Reviewed 2 weeks ago via mobile

We purchased all inclusive package from groupon that include dinner breakfast lunch unlimited beverages and spa.The attitude towards us from the staff was very arrogant .They treated us like we are paying nothing.The unlimited beverages include only beers ,no food with the alcohol.The spa session they offered next day after our checkout.We checked out at 12 pm and we were...

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Helpful?
Thank AKHIL G
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Akhil Greetings from Mercure Grand Jebel Hafeet. On the onset, I would like to thank you for the time taken to review your stay experience at Mercure Grand Jebel Hafeet. Please accept my sincere apologies on the mentioned problems that you had encountered during your stay. Let me assure you that I would look into the same, and do...

Paris, France
Reviewed 2 weeks ago via mobile

We stayed in hotel for 3 nights and we just love it! Amazing swimming pool - don't need anything else. Very good quality of food in their restaurants and nice staff specially Mr. Ahmed! From the hotel you have a nice view for all Al Ain it's just amazing. Staff on the reception was friendly specially Mr. Ibrahim (front office...

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Helpful?
Thank Kat F
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. Kindly be assured that I will personally extend your message to Mr. Ahmed And Ibrahim of your good comments. I am sure that this...

Reviewed 3 weeks ago

Our Family Get together was organized at this hotel on what was probably the most windy and stormy day of 2017 in UAE. Though we had n't originally planned on staying back for the night, looking at the weather we though it was probably the best. The staff was kind enough to accommodate us at extremely reasonable rates. Wifi speed...

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Helpful?
Thank Debraj G
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Debraj Greetings from the Jebel Hafeet moutain. Thank you for the time taken to review your stay experience at the Mercure Grand Jebel Hafeet, and I am pleased to note that you enjoyed your time spend with us . I have taken note of the points that you felt we could do better , and will surely pass it...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: $101 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, ACCOR, Expedia, Orbitz and Booking.com so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
7 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the mini golf (rather than the swimming pool) might be quieter”
 of 5 bubbles jeanfran_oism761, 14 Mar 2017 | Read review
“Views of the pool and garden superb views”
 of 5 bubbles 655emada, 7 Mar 2017 | Read review
“View from the room is amazing specially one with pool & mountain.”
 of 5 bubbles 206mansis, 27 Feb 2017 | Read review
“Don't go for standard room, and choose a lower floor or you won't have water pressure for your personal toiled needs!”
  • Broken phone line? maybe it's better to avoid telemarketing calls!
  • That was my toilet companion during all my stay
  • What's a broken garbage in coparison to all bigger problems in this hotel?
 of 5 bubbles Antonio_Borba, 27 Feb 2017 | Read review
“Inter-connecting rooms are available in each wing (eg.: 307 and 309 are connected with a door within the room”
 of 5 bubbles Scalfern57, 4 Feb 2017 | Read review
5 of 5