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Al Ain Rotana Hotel

Sheikh Zayed Road, Al Ain United Arab Emirates
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Traveller (728)
360
Panoramas (155)
Room & Suite (702)
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About

#6 of 16 hotels in Al Ain
Location
Cleanliness
Service
Value
Travellers' Choice
The Al Ain Rotana is a luxury hotel nestled in the luscious Garden City of the Emirates. Boasting exceptional amenities, world-class dining, and ideally located just minutes from the city center and tourist attractions. The 246-key hotel features elegant rooms, suites, studios, villas and chalets; an award-winning Zen the spa with 9 treatment rooms, a fully equipped Bodylines Fitness & Wellness Club, with tennis and squash courts; meeting rooms for off-site business meetings and events, and the opulent ballroom and exquisite gardens perfect a wedding venue. Whether you are looking for tasty International cuisine, live cooking stations and theme nights at Zest All Day Dining; Live Performance and indoor and outdoor seating at both the Famous Min Zaman Lebanese Restaurant, and world-renowned Trader Vic's Restaurant and Mai Tai Bar; or dancing the night away at Moodz Lounge Bar. There is something for everyone at the Al Ain Rotana Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Tennis court
Kids stay free
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Kitchenette
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Arabic, Filipino, Hindi
2,440Reviews7Q+A100Room tips
Traveller rating
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Time of year
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Popular mentions
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Lara B wrote a review 13 Mar
2 contributions
We would like to thank you for your excellent service Al Ain Rotana. Rooms are clean and staff is really friendly and accomodating. Kudos to Mr. Ramen in pool bar, Mr. Moises, Ms. Cindy, Mr. Yousef in dining restaurant and Rasheed. Specially to Mr. Jeffrey for upgrading our room. He is really professional and greeted us warmly upon check in. Thank u for making our stay memorable. I highly reccomend this hotel😊
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 5 days ago
Dear Lara Baquiran, Thank you for the positive feedback about Al Ain Rotana, we appreciate you taking the time to review our property. It is our delight to know that you had a fabulous stay in our Hotel as well as your positive remarks on the responsiveness of our colleagues, cleanliness of the rooms and the service in the restaurant. Your heart-warming comments will be shared with the team and they would be pleased to know that you appreciate their efforts. We look forward to welcoming you back to Al Ain Rotana for another valued guest experience in Al Ain. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Col E wrote a review 12 Mar
Limerick, Ireland3 contributions
Our family had a wonderful stay at this hotel. It is a beautiful place with excellent staff. We were treated to the best of hospitality for our entire visit. The food was fantastic, as were the facilities. Ramen, who runs the pool bar, served us up some great cocktails to enjoy while relaxing at the lovely, warm pool.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 5 days ago
Dear Col E, Thank you for taking time to share your detailed experience on Trip Advisor. Your overwhelming feedback will be shared with the entire team and they would be happy to know that their efforts are recognized. We are glad that you enjoyed the food, service, facilities and the overall build of the hotel. Once again Thank you for your appreciative feedback about our Hotel and team members with special mention of Mr. Ramen. It was our pleasure to serve you and we look forward to welcoming you for your next visit. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eldar K wrote a review Feb 2024
1 contribution
I was really disappointed in the level of service we received during our stay in the hotel. The room was not properly prepared for 2 guest, even though that's what the booking said. Half of items in the room were missing for the 2nd person, like bathrobe, slippers, etc. When we brought this to the attention of the staff over the phone, we were promised the problem will be resolved shortly. After 10 minute silence, we called again and got another portion of promises. And then the same happened again. And again. Overall we made 4 calls in the span of an hour. We have wasted all this time waiting for someone to come, which is a lot considering this was a weekend trip for us. We have brought up this issue during the checkout, to which we got a response which I can only summarise as "Ah, so sorry that happened to you". It didn't happen to us. You did this. Talking to guests in passive voice does not make the situation better. It is baffling to me that this is supposed to be a 5 star hotel service. You're getting a 1 star from me on every platform and I'll avoid your hotels at all cost.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 2 weeks ago
Dear Mr. Kahramanov, Greetings from Al Ain Rotana! Thank you very much for your recent stay and for participating in our satisfaction survey. I was disappointed to read your comments and I do apologize that you had to wait a long time in order to receive a second set of amenities. This is certainly not the service quality we want our valued guests to have in our property. We will take your comments further and address it with the respective department managers to improve this aspect of your stay and ensure that you will not have such inconvenience going forward. As well we have updated your profile to ensure that the room is set to your expectations next times. As a gesture of sincerity and as an apology for the inconvenience you had during this stay, I would like to offer you a complimentary upgrade on your next reservation, and I look forward to welcoming you back in our property. I stay at your disposal for further assistance. Sincerely, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Faisal09x wrote a review Feb 2024
Riyadh, Saudi Arabia1 contribution
It was a very enjoyable and interesting experience. The hotel is very nice. The reception department and the room were excellent. I thank Mr. Faisal from the reception for his morals and high spirit. The food and the staff in the restaurant were amazing, and the housekeeping department as well.
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Review collected in partnership with Rotana Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 3 weeks ago
Dear Faisal09x, Thank you for sharing your feedback regarding your visit with us on Tripadvisor. It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests. Thank you once again and we look forward to welcoming you back at Al Ain Rotana. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kate S wrote a review Feb 2024
4 contributions1 helpful vote
Upgraded and treated really well though out whole stay. Made to feel if mattered. Breakfast was really good with great options. Ate in Min Zaman and found the service, menu and bake really good. Main pool was out of action due to hailstorm but other pool really good with plenty of sun beds and good service again. Would recommend this hotel
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 4 weeks ago
Dear Kate S, Thank you for staying with us and for leaving such lovely comments online about our facilities, food in Minzaman and the services also for recommending our hotel. We appreciate your trust and we will do our best to continue to meet your expectations. Looking forward to welcoming you back at Al Ain Rotana in the near future. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Imran hussain wrote a review Feb 2024
Abu Dhabi, United Arab Emirates26 contributions24 helpful votes
Very nice hotel has an amazing gym. Fantastic staff work in the restaurant where breakfast & lunch is served they were so good I had to take names chief Deepak , Cindi, Rose & Jith went above & beyond for us . We had a small issue and the manager Hassam resolved it immediately thank you to him as well.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 4 weeks ago
Dear Imran hussain, Thank you for giving us a lovely rating and for recommending our hotel. Also, thank you for your kind words to Chef Deepak, Cindi, Rose, Jith and Hossam who demonstrated ownership and great customer service towards serving you. I will definitely share your feedback to the team. Please know that they love knowing that our guests appreciate them, our facilities and services. We are looking forward to welcoming you back in our hotel again. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zainab wrote a review Feb 2024
1 contribution
Very comfortable stay for 2 nights over the weekend. Very lovely welcoming receptionists. Quick car parking service is provided. Delicious varied foods at breakfast. Room is provided with all needed items during the stay. Good housekeeping service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 4 weeks ago
Dear Zainab, Thank you for sharing your feedback regarding your visit with us on TripAdvisor. It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we create everlasting memories for our guests. Thank you once again and we look forward to welcoming you back at Al Ain Rotana. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dudarobi wrote a review Feb 2024
Miskolc, Hungary137 contributions52 helpful votes
Excellent hotel, superb staff. We stayed at one of the villas, which is jawdroppingly spacious and comfortable. Breakfast and dinner is outstanding. There was a special event because of the Chinese new year so we had the chance to taste traditional chinese food, which was also delicious. Highly recommended. Thank you so much for everything.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 4 weeks ago
Dear dudarobi, Thank you so much for sharing this very kind review about your recent experience at Al Ain Rotana! Your kind commendation of the hotel is highly appreciated. I am extremely delighted to read that you consider us as your "Destination Hotel". Your satisfaction with the rooms and the kind of accommodation we offer helped to motivate the team to continue deliver the quality service that all our guests deserve. We are happy to know that you are pleased with the food we provided. Your kind review has been shared with everyone in the team who will appreciate your kind words very highly. We are all look forward to welcoming you again on your next visit. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation33555113875 wrote a review Feb 2024
1 contribution
I have stayed several times and service is good. However this stay I was billed twice for food and beverage deposit. The first refund was not 100% and I am still waiting on the second refund after over a week after raising the issue. Recommend you pay at food and beverage outlet directly.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 4 weeks ago
Dear Vacation33555113875, Thank you for the feedback given here on TripAdvisor following your recent stay at Al Ain Rotana. We sincerely apologize for the inconvenience with regards to your concerns during your last visit which did not meet your expectations. Rest assured that your feedback is highlighted and shared with the concerned department head in order to take the necessary actions. We do hope that you will consider us again for your future accommodation needs and we look forward to see you again. Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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665christoph wrote a review Feb 2024
Oberammergau, Germany1 contribution
Wonderul hotel, great staff, superb breakfast, excellent gym. Nice varitey of room types and restaurants. Pools are good an clean. Location is vrey good, everything is near by. Staff i like to note: Ramen and Keerthana at breakfast, Jessica and Lamie at reception. All outstanding!
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Review collected in partnership with Rotana Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Al Ain Rotana Hotel, General Manager at Al Ain Rotana Hotel
Responded 8 Feb 2024
Dear 665christoph, Thank you for taking the time to complete our hotel survey. We are thrilled to hear that you had a satisfying stay with us and we appreciate your positive feedback. At our hotel, we strive to provide our guests with exceptional service and a comfortable, relaxing experience. We are pleased to hear that we were able to meet your expectations during your stay with us. Your comments have been shared with our team, who take great pride in providing excellent service and creating memorable experiences for our guests. We hope to have the pleasure of welcoming you back to our hotel in the future Best regards, Pierre Zayoun General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$133 - S$162 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Abu DhabiAl Ain
NUMBER OF ROOMS
246
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AL AIN ROTANA HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,409 Photos (Emirate of Abu Dhabi) - Tripadvisor

Frequently Asked Questions about Al Ain Rotana Hotel
Which popular attractions are close to Al Ain Rotana Hotel?
Nearby attractions include Al Jahili Fort (0.4 km), Grand Cinemas Bawadi Mall (1.0 km), and Fun City (1.1 km).
What are some of the property amenities at Al Ain Rotana Hotel?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Al Ain Rotana Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Al Ain Rotana Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Al Ain Rotana Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Al Ain Rotana Hotel?
Conveniently located restaurants include Trader Vic's Al Ain, Zest International Restaurant, and Al Mallah Restaurant.
Are there opportunities to exercise at Al Ain Rotana Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Al Ain Rotana Hotel have airport transportation?
Yes, Al Ain Rotana Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Al Ain Rotana Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Al Ain Rotana Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Al Ain Rotana Hotel?
The staff speaks multiple languages, including English, Hindi, Arabic, and Filipino.