It's was pleasant to be checked in and out by the same person Natasha (and ofcourse with a smile) which made us feel at home and asked if we would need anything. can't forget to mention Tajmal , Nader and Chan the dinner was fantastic, Service was excellent thank you Hilton garden inn see you soon
We stayed at Hilton Garden Inn, RAK overnight just to relax away from the busy emirate of Dubai from the last week of June. I have arrived at 10am and was extremely thankful that my room was ready, Badry checked me in extremely efficient and I was even surprised that the check in process did not take time. He was so friendly that I enjoyed our conversation, he gave a us a nice view of the pool and creek. We have visited the bar and Allan who was the bartender at the time offered us amazing cocktails that made us stayed longer until the closing time. On check out day, Saint was very kind enough to extend us the departure time for us not to hurry back to Dubai, overall the service was topnotch! I will be back again this 3rd week of July, looking forward to it!!!
Iam Dimond hilton member since 2018 and i been surprised when i called the hotel asked for the GM email ID to help me with my booking as i have my anniversary because the FO team did help, FOM did not give it to me , and start investigating from where i got the discounted rate and the name of the person who gave it to you!! Its not your business at all , i been in alot of hilton hotels no-one investigation with me like that.. iam still insisting to have the email ID of the GM !
Worst hotel I have tried in UAE so far, In call they said something, in reality something else Service - bad Parking - self parking ( but some people can park in front close to the door ) Lobby - standard Location - center of the city Room - king room - not bad
Thank you for all your group hard work , team staff especially Supervisor Mr. Mohammed and Miss WAI, Who take care about our dinner , and Mr. Nader on Recepion desk ,it was amazing stay on hotel .
I spent 50 days in hotel. The conditions are well above the standards in his category. The most important amazing thing was the hard-working, very professional and friendly staff. I want to thank them all for their services and kindness, with a special mention to Mo, Way, Patience and Sandra. In the last ten years I traveled in various locations around the world, in tens of hotels, but only once I found a staff so supportive and dedicated.
Very Good service and nice ambiance, location nice. Food excellent. People accommodating. Rooms clean .Easy to locate the place. People who work here are nice. You could found more activities near in the hotel . Close to mall.I really like the place and not expensive.
Discovered - but too late- this hotel was one of the key venue for weddings in Northern Emirates. Night duty manager didn't have any empathy for those who tried to sleep. He was unable to take any initiative to solve the problem like change room to one less exposed to the noise.
The whole experience from start to finish is great waitress and waiter is always so friendly and kind. Special thanx to hayford. Nice breakfasts. Always a great spot to rejuvenate. I am definitely going back.
Lovely Gesture by Ms Nishani from housekeeping team.Thank You Mr Mohammad commercial manager for the long stay package on home away from property, Mr Alam and Mr Prem for the best housekeeping-Ms Sandra is fantastically Sincere in her services, Mr Nayan too. The front desk MrNader is super active and propmt, Ms Yuwan, Ms Chan they are fantastic and resolve all with a smiling gesture. The restaurant team here is highly proficient Mr HayFord, MsPatience and MsWai make you feel special as if you are dining at home.Thank you everyone for your hospitality and making my stay special.