Amazing experience, me and my family loved beyond my expectations of service and that you Dawood and Charith for the experience of service we received. I recommend it and will visit again. Rooms are amazing the adventure drive too
We left a stuffed toy that Ritz Carlton provided and only realized this when my daughter was looking for it mid-flight home. We wrote to the hotel to see if they can find the stuff camel. They (Ali & Salwa) went above and beyond by sending us the stuffed camel and included a picture (with a frame) and a sweet letter addressed to our daughter. What a way for Ritz Carlton and staff to relieve us from our anxiety of losing my daughter's new favorite toy! We already miss the resort and staff and we look forward to visiting again in the near future.
We had a fantastic experience at resort. Great atmosphere with location. Great food well clean resort. Villa was amazing with private pool. Be spoke service from our friendly butler Mr. Charith. On time for all needs. Lovely concierge team. Great reception staff. Overall great service
It was an overall amazing experience to stay in Ritz Carlton Al Wadi, they ensure that all your needs are taken care of with utmost swiftness....enjoyed the biking facility to explore the premises and had an excellent breakfast with family and friends in Al Kaheela with personalised service from Sankalp and Hemal who made it very comfortable and enjoyable experience.
The ritz carlton in al Wadi was perfect, the experience, restaurant and the staff was incredible. Wahab was really funny and was a pleasure to drive the buggy with him! The breakfast is super Amazing also!
The state at Al Wadi is wonderful. A lovely integration of hotel grounds with nature.. from the moment you drive in to when you leave. Charith was our butler who helped organize our experience at the hotel & so thankful for his support.
As usual the resort did not disappoint. We couldn’t ask for a better personal butler,Charith thank you for making our stay extra special. He never failed to deliver on any request we had. He went over and beyond with a smile on his face.
Very mixed feelings writing this review. We recently came back from our first trip to the U.A.E. This resort was a "break" during our busy times sightseeing in Dubai before and after. It was the most expensive place on our stay and we were really looking forward to it. Leading up to our stay, it was very hard to confirm activities and transportation to the hotel. I had to email multiple times to get responses. Transportation ultimately was fine, but it should not have been that much work to arrange. When we arrived, the resort staff were extremely friendly and confirmed all of our pre-booked activities. The resort is extremely beautiful. Wild animals are commonly sighted. Our room was very spacious and the sofa bed rolls out to two separate beds for two children (I could not get this confirmed ahead of time - if it is perhaps helpful to others). We had many issues during our stay with activities being confused - despite having everything look great on the initial itinerary. We were called at 7 am for pick ups for activities we did not book. We were called for dining reservations which were not correct. My daughter did not get the horse-riding activity we signed up for - although this was eventually sorted. We also could not get bikes for our entire family despite repeated calls. Perhaps because it was a holiday week? Our general feeling was that the staff seemed extremely confused and that there's a lack of communication somewhere. Dining was a mixed bag as well. The breakfast buffet is very nice - although it was very busy at certain times. Farmhouse was excellent. Moorish and the Moon Bar have the same menu basically (not what was online - much more limited). Staffing there was extremely poor - we struggled to get any service. The Rainforest experience (walk through a serious of showers/pools/saunas) was unique and relaxing. The falconry show is also worth a visit (and free). So - in sum - our expectations were very high and it did not quite hit the mark, although it has many nice features & was perhaps affected by being a very busy week.…
Was a great stay for my 6 year old girl. Doris at the Rainforest Experience was amazing and went an extra miles to make my experience a great one. Also Wahab was really friendly as well. Will definitely come again.
I started with my family just for 1 Night.it’s was Amazing experience me my family.we had dinner in kan Zaman.food very good.actively also interesting.Natue Drive also very nice.special thank you for Mr.charity our Butler make our stay memorable.all staff are Great we back soon.