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Doubletree by Hilton Ras Al Khaimah

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Traveller (465)
Room & Suite (119)
Pool & Beach (62)
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Overview
  • Excellent56%
  • Very good32%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
“rooftop pool”(24 reviews)
“treetop bar”(6 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Offers from Doubletree by Hilton Ras Al Khaimah
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (947)
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All reviewsrooftop pooldoubletree by hiltontreetop barpodium restaurantdouble treemarjan islandfree shuttledubai mallsmall poolhalf marathonjunior suiterooms are largeal khaimamanar mallrestaurant staffbuffet dinnerresort and spa
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41 - 45 of 570 reviews
Reviewed 15 November 2017 via mobile

Unhappy with this hotel’s inflexibility with regards to prepaid half-board dinner/breakfast and lack of interest in their guest’s convenience and satisfaction - will ask my employer to avoid booking this hotel for me on future visits to RAK.More

Thank prossett
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 16 November 2017

Dear Prossett, We would like to thank you for choosing to stay with us at the DoubleTree by Hilton. We appreciate you providing us with feedback in regards to your stay. We want to sincerely apologize for your stay not going as planned. We understand...More

Reviewed 9 November 2017

After a mix up in bookings we were transferred to the Doubletree by Hilton Ras Al Khaimah it turned out to be our lucky day. The check in went very quick and the staff at reception very pleasant and helpful. We were shown to our...More

Review collected in partnership with ASUS 12 W8 IE Bookmark
Thank Philip G
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 10 November 2017

Dear Philip G, Thank you for staying with us and for writing an incredible review for your stay. We are very pleased to know that all had gone so perfectly. We are glad to know that some of the team members had gone out of...More

Reviewed 6 November 2017

Hotel in a good location close to shopping malls etc Staff were so friendly and helpful. Really enjoyed the stay Internet speed very very good with no issues as I needed this for my work. Big bonus you get is you allowed to visit Hilton...More

Review collected in partnership with DoubleTree by Hilton
Thank msadiqn
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 7 November 2017

Dear Msadiqn, Thank you for choosing to stay with us here at the DoubleTree by Hilton. We really appreciate the feedback that you have provided us with in regards to your recent trip here. We are very pleased to know that everything had gone phenomenal...More

Reviewed 29 October 2017

Highly recommend . Amazing stay. Very kind staff, Cooperative &supportive. In the center of the city. Near Shopping mall, beach , restaurants. Rooms are clean and tidy. Internet speed is good. For coffee lovers , there is a starbucks cafe in the lobby.More

Review collected in partnership with DoubleTree by Hilton
Thank MohdAlhajjar
Response from RiadJohn, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 31 October 2017

Dear MohdAlhajjar, Thank you for choosing to stay with us at the DoubleTree by Hilton in Ras Al Khaimah. We appreciate all the feedback that you have provided us with for the stay. It is amazing to know that you were able to enjoy the...More

Reviewed 22 October 2017

Definitely would recommend this hotel to my friends. Staffs are hospitable and helpful. Foods are yummy and satisfactory. But the internet connection is quite slow but okay. Room is clean. Overall, the place is good. ☺️More

Review collected in partnership with DoubleTree by Hilton
Thank vivikaaranzado
Response from Ruth J, Guest Relations Manager at Doubletree by Hilton Ras Al KhaimahResponded 23 October 2017

Dear vivikaarnazado, Thank you very much for choosing to stay in our hotel, and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standard. We have taken note of...More

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Best Value Properties in Ras Al Khaimah, United Arab Emirates
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$57 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (465)
Room & Suite (119)
Pool & Beach (62)
Dining (29)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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moosaeb
20 March 2018|
Answer
Response from RiadJohn | Property representative |
Dear Moosaeb, Thank you for choosing to stay with us at the DoubleTree by Hilton. This would depend on the package that your booking currently has, if it is only upgrading the package the rate will be different. Since our... More
0
Votes
moosaeb
20 March 2018|
Answer
Response from RiadJohn | Property representative |
Dear Moosaeb, Thank you for choosing to stay with us at the DoubleTree by Hilton in Ras Al Khaimah. As for the email, if you go to our main website, which can be accessed through the TripAdvisor page, you will be able to... More
0
Votes
yhxiah
If you’re not happy with your stay, approach anyone from the team and we will make it right for you. This motto doesn’t apply at all in Double Tree by Hilton Ras Al Khaimah and Marjan. For the guest/S that are planning to stay in this property, be cautious enough as some of the property staffs are bunkers and crooks (they are also doubtful and not experienced enough with what they’re doing and designation.) Be sure not to encounter any issues as they are not capable in rectifying any situations; they’re not approachable, flexible and reliable with their words and not professional enough, in addition without any word of wisdom as well - this applies with any issues as a guest/S may encounter; especially when it comes to money matters. Hospitality should not be based all the time in revenue and how to get money from your guest/s especially without clear justification to the point that the property will charge the guest/S without proper investigation and communication and documentation. Hospitality should be like putting your shoes even just for sometime/s in your guest/s shoes and not to fool them with hidden charges. Sometimes the property staff needs to have the capability and ability of listening and understanding your guest/s before making any decisions; especially if you’re the person who’s empowered to make the decision. We’re on business trip just for a very short period of time and for the first time we have tried the property and the experience was way too far from what we have expected in the very beginning, we are so frustrated and not happy at all and will definitely our last stay and not recommendable as well based on what we have experienced. We understand that everyone may face different situations however, in any occasions the property can show the genuine hospitality. Giving alternative/s is one way of being hospitable instead of answering NO directly. Hospitality training is very important and should be applied to the following (Mercy - RESERVATION DEPT, Anthony and Prashanth - RECEPTIONIST, Bilal - NIGHT AUDITOR, Ruth - GUEST RELATIONS MANAGER) as it will definitely assist in delivering quality service with all your guest/S at the present and future guest/s. Hilton is known for its standard and the above experienced in someway jeopardised the brand reputation.
8 February 2018|
Answer
Response from RiadJohn | Property representative |
Dear Yhxiah, Thank you for the feedback and for choosing to stay with us at the DoubleTree by Hilton. We are sorry to hear that your stay did not go as expected. We understand that you are upset about the hospitality... More
0
Votes
Room Tips
"When staying here, call to be given slippers; they're only provided upon request."
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"Sea view is best, bottom floor"
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"mid range if on all inclusive"
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"Top floor rooms are better due to traffic sound."
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