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Fivitel Hoi An Hotel

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Au Co Street Lot 19, Phuoc Trach, Phuoc Hai New Urban Area, Cua Dai Ward, Hoi An 560000 Vietnam
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Traveller (289)
Dining (40)
Room & Suite (29)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#59 of 400 hotels in Hoi An
Location
Cleanliness
Service
Value
Travellers' Choice
Situated between the De Vong river and the sandy Cua Dai beach shaded by palm trees and just a few kilometer from the charming old town of Hoi An, Fivitel Hoi An Hotel is an ideal place to stay. With 80 well-appointed stylish rooms your comfort is guaranteed. Whether you stay in one of our Suites, an Ocean View or a Village View room, you will find nothing lacking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Children's television networks
Parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Bicycles available
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Mosquito net
Non-smoking hotel
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Vietnamese
314Reviews1Q+A3Room tips
Traveller rating
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Helen wrote a review Oct 2021
Da Nang, Vietnam1 contribution
I had booked and stayed from 9 July to 10 July 2020. Even it has been a long time and I have planned new trips after covid but I couldn't forget how terrible service is. From the first moment of truth, 2-3 receptionists showed an uncomprehensible busyness to check-in a family of four. They say yes for me of 1 hour late check-out but didn't not notice. The pool is so small, the lounge is so dirty also had no staffs there. Staffs showed a bad customer service and poor attitude at all time. The room is completely extremely non-private. I can hear every single noise from outside same as loud voices inside can be heard. The homestays with no star title even better.
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Date of stay: October 2021Trip type: Travelled as a couple
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Debra W wrote a review Apr 2020
9 contributions
I booked this hotel through Qantas Holidays. Pictures are very deceiving. The hotel is in the middle of nowhere. Although the interior isn't not bad the location has very little to offer. There is a beach across the street but only a few lounges Fivitel guest are allowed to use. Staff are friendly enough although my room was facing what was meant to be a village view but in fact was what looked liked a abandoned building area. It wasn't until I threatened to write a review was I moved. In $$ terms I paid a reasonable amount for the area but would not stay there again.
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Date of stay: March 2020
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Response from Nguyễn Thị Xuân Yên, Chủ sở hữu at Fivitel Hoi An Hotel
Responded 1 May 2020
Dear Debra W, First of all let me thank you very much for having chosen Fivitel Hoi An Hotel for your holiday in Vietnam as well as for sharing your experience during your stay with us. The view and area of the hotel has caused inconvenience to you, please allow me to express my apologies. We highly appreciate your comments, thanks to them we continuously strive to strengthen the points that need to be improved. Best regards, Guest relations Manager
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Kim wrote a review Apr 2020
Ho Chi Minh City, Vietnam2080 contributions186 helpful votes
+1
Really beautiful resort. We love the pool very much. It located in the rooftop, the view was amazing. So beautiful everytime. The staff was good skill with good service. The food was tasty! Well done!
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Date of stay: February 2020Trip type: Travelled with friends
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Response from Nguyễn Thị Xuân Yên, Chủ sở hữu at Fivitel Hoi An Hotel
Responded 1 May 2020
Dear Kian, On behalf of the whole team of Fivitel Hoi An Hotel I would like to thank you very much for taking the time to share your experience with us. We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time. Best regards, Customer Service Manager
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Sally H wrote a review Apr 2020
Kent, United Kingdom16 contributions20 helpful votes
Beautiful hotel, very clean and spacious rooms. The rooftop infinity pool is small but great. The food was lovely. All the staff are helpful and friendly. The beach is just across the road. There is a shuttle minibus 4 times a day which takes around 15 minutes to get into the main town. Lots of brilliant tailor shops. I presume more hotels will be built in that area quite soon
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Date of stay: March 2020
Value
Service
Sleep Quality
Room Tip: ocean view rooms have better view
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2 Helpful votes
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Response from Nguyễn Thị Xuân Yên, Chủ sở hữu at Fivitel Hoi An Hotel
Responded 1 May 2020
Dear Sally H, We are delighted that you had a wonderful stay. Your compliment on our staffs is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely, Customer Service Manager
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Jer22t wrote a review Mar 2020
3 contributions6 helpful votes
The hotel is a bit remote, but with a rooftop pool and snack bar, and private beach area just 100m away it shouldn't be a problem. The free shuttle into and back from town is great, but taxi is just 100kvnd so no big deal. The hotel itself is modern and spotlessly clean. What really sets this hotel apart are the staff, probably the most friendly and helpful people I met in Vietnam. Lucy, Thy Thy, Hieu and Anthony, thank you all for making my experience of Vietnam so much better Love you guys xx
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Date of stay: March 2020Trip type: Travelled solo
2 Helpful votes
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Response from Nguyễn Thị Xuân Yên, Chủ sở hữu at Fivitel Hoi An Hotel
Responded 13 Mar 2020
Dear Jer22t, On behalf of the whole team of Fivitel Hoi An Hotel I would like to thank you very much for taking the time to share your experience with us. We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time. Best regards, Customer Service Manager
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PRICE RANGE
US$32 - US$336 (Based on Average Rates for a Standard Room)
LOCATION
VietnamQuang Nam ProvinceHoi An
NUMBER OF ROOMS
80
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Frequently Asked Questions about Fivitel Hoi An Hotel
Which popular attractions are close to Fivitel Hoi An Hotel?
Nearby attractions include Duc Minh Tailor (1.0 km), Alibaba Tailor (0.7 km), and Bao ni (0.9 km).
What are some of the property amenities at Fivitel Hoi An Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Fivitel Hoi An Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Fivitel Hoi An Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fivitel Hoi An Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Fivitel Hoi An Hotel?
Conveniently located restaurants include Mate Restaurant and Coffee, Simple Bar and Restaurant (Rose's kitchen), and Nhu Bau Resturant (family Kitchen).
Are there opportunities to exercise at Fivitel Hoi An Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Fivitel Hoi An Hotel have an airport shuttle?
Yes, Fivitel Hoi An Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Fivitel Hoi An Hotel have airport transportation?
Yes, Fivitel Hoi An Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fivitel Hoi An Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fivitel Hoi An Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.