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Grand Sunrise Palace Hoi An earns rave reviews for its welcoming atmosphere, marked by stylish and immaculate rooms with live music adding to the experience. Strategically located between the beach and the old town, guests have called out the complimentary bikes and shuttle service as particularly convenient.
Although some travelers mention noise disruptions, the hotel's cleanliness, spacious rooms, and luxurious amenities like pools and a sumptuous breakfast are consistently praised. With its warm service and exceptional value, the hotel stands out as a favorite for many.
Location
Convenient
Atmosphere
Welcoming
Rooms
Stylish
Value
Affordable
Cleanliness
Immaculate
Noise level
Mixed
Service
Attentive
Amenities
Outstanding
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This is a fantastic hotel with incredible staff. Ame was warm, friendly, professional and super organised - she deserves a pay rise! She took amazing care of us for the duration of our four night stay, checking in with us at breakfast every morning to assist with booking activities or to give local recommendations for great places to eat and drink. The hotel is beautifully appointed, rooms are spotlessly clean, breakfast buffet has a huge selection with a rotating menu of freshly-made famous Vietnamese dishes and both pools are a great place to swim and relax. Its location just outside the Ancient Town makes this hotel a relaxing choice away from the hustle and bustle. There's a shuttle you can book through the front desk to take you into town for free, or it's a fairly cheap Grab ride away. We thoroughly enjoyed our stay at Grand Sunrise and would definitely stay here again on future trips to Hoi An.
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Date of stay: August 2024
Value
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Location
Cleanliness
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Sunrise Palace Hoi An receives high marks for its cleanliness, with guests frequently commending the well-kept rooms and facilities. The service at the hotel is often described as exemplary, with staff members providing attentive and personalized care. Guests appreciate the stylish atmosphere, complete with modern amenities and thoughtful touches like live music. Its prime location is popular for easy access to local attractions, enhanced by complimentary bikes and shuttles.
The reception captain, Lily served me & friends very well!
Travelers also find great value here, especially with the affordable spa and dining options. While the rooms are celebrated for their space and comfort, a few guests mention noise as a drawback. The hotel's amenities, including luxurious pools and varied breakfast, are consistently praised.
⭐️⭐️⭐️⭐️⭐️
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Where do I begin! First and foremost I would like to give special shoutouts to the most welcoming, friendly and customer service driven staff members… Kathy, Ame, Jay, and Lucy! They made our stay more than worthwhile and catered to our every need and want. The hotel was immaculately clean, both swimming pools were eye candy, one on the rooftop and the other ground level on the first floor. Daily breakfast was included in the rate and the selection was vast…ranging from American, Asian, British, and Middle Eastern cuisines. If you are vegan or a vegetarian no problem! We had a twin double room with balcony. The aesthetics and decor were new, not worn and well adorned. This hotel’s toilet and shower were separated by a glass wall and there is also a claw foot tub to soak. Hot water temps are a plus! The spa did not disappoint! I elected for a combo package (full body massage and facial) and received a discount with a promo they are currently running. The massage therapist took such good care of me she even put back on all of my jewelry down to my ankle bracelet! I am still in awe at the level of service and attention to fine detail here! This property is not a year old yet and it shows, one word…BEAUTIFUL! If you’re not staying here while visiting Hoi A then you’re doing yourself a huge disservice!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The property is only a year old and we visited around the 1 year anniversary. The location is very close to town and the hotel provides periodic free shuttle service to the ancient town and beach. The staff is brilliant - friendly and courteous, always willing to help - special mention to Nancy who went above and beyond to make our stay memorable and comfortable esp during the busy lunar new year period . She always has a smile on her face and wanting to help customers - make sure to lookout for her when you’re in. The breakfast buffet was delicious with loads of options and even a separate menu for vegetarians and vegans.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Sunrise Palace Hoi An, Guest Services / Front Office at Grand Sunrise Palace Hoi An
Responded 3 weeks ago
Xin Chao Explorer21752291272, It's truly delightful to hear of your positive dining experience at our restaurant. I'm glad to note that the sumptuous food and service provided by Nancy enhanced your visit, and that you enjoyed the view and good location. Your kind words about our location, breakfast, and amenities truly warm our hearts. We are especially proud of our dedicated staff who ensure each guest's stay is memorable. Nancy, in particular, will be thrilled to hear your commendation. We look forward to welcoming you and your family back to Grand Sunrise Palace Hoi An for more memorable experiences. Warm regards, Suly Vo Front Office Manager
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This hotel is one of the best hotels we have stayed in, having travelled around the world. The accommodation is beautiful, the rooms are unbelievable similar to rooms I have stayed in luxury five star hotels but for over ten times less price wise!! The facilities are fantastic spa was one of the best I’ve been to in Vietnam and despite being a luxury hotel spa was cheaper than most other massages I’d had. The pool is great to get away from the heat, the food is good. Most importantly the service is second to none, Lily and Thu Trang (Ame) were so welcoming and made our stay extra special. They went above and beyond with recommendations, organising and making our trip one to remember. The hotel has a shuttle bus which runs regularly so do not worry that it’s slightly out of town it is so simple to get in just a five minute ride in the free shuttle, couldn’t be easier!! Overall a stay to remember, we will be back, if you are going to Hoi An do not miss out on this hotel!!
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We stayed for three nights at the Grand Sunrise Palace Hotel in Hoi An, the property is beautiful and brand new. It has two swimming pools, a spa, a restaurant and a gym. Thanks to Nancy, it was possible to make our stay special, since she organized for us two tours: Ba Na Hills and Mu Son Temple. The room is very spacious, equipped with every comfort. They met every request, allowed us to stay in the hotel after check out, to use the pool (providing us with towel and slippers) and allowed us to take a shower in the changing rooms of the spa, then arranged a transfer to the airport. Included in the price were really good and varied breakfasts, afternoon tea, and an aperitif with snacks and beer.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed in four different Hoi An area hotels in the past few years, and the Grand Sunrise Palace is my favourite. In fact, I'm writing this from my 2nd hotel in Hoi An wishing I had just stayed here for the whole week. Value for money, it is the best. Whilst, it is a little further out of the main old town, their shuttle service makes it so easy and if all else fails a USD1 Grab motorbike does the trick.
I read on one review that the breakfast was ok, if this is their ok breakfast, then what were they judging it on? The Grand Sunrise has had the best breakfast I have experienced inside of Vietnam, (apologises to the other hotels I've stayed at, they do it best). Their selection of Vietnamese options was delightful and changed everyday I was there. I loved the pre-mixed Ca Phe Sua Da. The mini Banh Mi this morning, I had two. Frankly, the detox water which I have every morning at home in Australia was the deal sealer. They thought of everyone.
The rooftop pool is stunning, and you need to be careful of the sunburn because the pool is perfect. I fell in love with the ground floor one too, it was deeper and gave enough shade midday for respite.
Now the people, as with all my favourite hotels in Vietnam, it's their people who have me coming back, and the Grand Sunrise has the best people. I've stayed in other Hoian hotels, and have experienced both, those who are professional and those who make you feel at home. Grand Sunrise's people treat you like family. To the young man who made my mojito cocktails on the first day, the best mojito I've tasted in all Vietnam, to the other young man who rubbed sunscreen on my back so I wouldn't get brunt, CAM ON. It's not like I'm a supermodel either. Tina & Cam in the spa, both have magic hands, and a USD10 head shampoo which is really a 50 min massage... heaven. Massive CAM ON to the ladies in the reception/conceige team: Luna, Lily, Ame, Kathy & Nancy, let's not forget the amazing young men who open the door EVERY time you are near it. Apologies, I didn't take notice of the young men's names, that's my bad, they are quiet achievers just doing and being of service. Grand Sunrise, you will be number 1 hotel very soon. Congratulations, on getting the formula right with the team. Money for value you are hands down #1.
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Just book it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was easily one of my favourite stays in Vietnam! The location is perfect, just a short stay from all the key attractions in Hoi An. The staff, including Jessi, Ame, Nance, Cathy, the men, and the security team, were incredibly welcoming and made us feel right at home. The rooms were spotless, modern, and beautifully decorated, with a thoughtful welcome of local Vietnamese delicacies. A special shoutout to Jessi for being exceptionally kind and attentive when we arrived. The entire team is well-trained and professional. We couldn’t have asked for a better experience!
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Sunrise Palace Hoi An, Owner at Grand Sunrise Palace Hoi An
Responded 10 Sept 2024
Dear Ms Tayla, Thank you for your wonderful feedback. We're thrilled to hear you had a great staycation with your family at Grand Sunrise Palace Hoi An. It's wonderful to know you enjoyed our location, dining options, and modern with beautifully decorated room. Your positive review can be a great encouragement for our team to continue to deliver a seamless service for our guests. We do hope other guests find your review informative and inspiring. We are looking forward to welcoming you back for a longer vacation at our hotel! Warm regards, Suly Vo Front Office Manager
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Great value for money and a really nice stay. Hotel room was spacious, nice standalone bath, and Netflix on TV (which is welcome when travelling and for when going to bed). The curtain separating the bath and the bedroom is a little strange, but a minor point. Breakfast was plentiful, with a fresh eggs station alongside a western / Asian buffet offering. The location is a short taxi ride from the old quarter, but in a grab this costs around £1-£2, and bikes were available for free from the hotel. Check in was quick and smooth, with a nice welcome drink offered. AC in the rooms very good. Mini bar which was reasonably priced. Overall would stay here again as great value for money. Lily on front desk was helpful during our stay.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of the best hotels I have ever stayed in and I travel extensively for leisure. Everything is brand new and the staff working there are amazing - from Lili at the Front Desk to Ame with guest services. Every morning I would indulge on their lavish breakfast and would grab a bike from the man who works as Security guard( he is such a kind person) and venture out to Cua Dai beach for some beach fun. The surrounding area is beautiful and peaceful. It’s only a 10 minutes Grab ride to the Old Town but the hotel also have complimentary scheduled shuttle as well. Next time, I will plan to stay longer when I return.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Sunrise Palace Hoi An, Guest Services / Front Office at Grand Sunrise Palace Hoi An
Responded 22 Sept 2024
Dear Janet D, Thank you for choosing Grand Sunrise Palace Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Grand Sunrise Palace Hoi An. We will definitely share these with our Team, especially Lily, Ame and hoping to escalate further our customer service satisfaction. Our usual high level of service standards has won many customer's confidence and we sincerely hoping that you will recommend our hotel for your next stay. We hope to welcome you once again in near future. Best regards, Suly Vo Front Office Manager
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New Delhi, India1,204 contribution298 helpful votes
No ,the balconies are narrow and you cannot place a chair.The balcony with the suite is larger.I stayed in the normal room but I think a suite could be a better option as costnus marginally higher
There are more places to choose from in the Hoi An area.
PRICE RANGE
S$70 - S$118 (Based on Average Rates for a Standard Room)
LOCATION
VietnamQuang Nam ProvinceHoi An
NUMBER OF ROOMS
85
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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