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Mercure Hoi An Royal

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#95 of 135 Hotels in Hoi An
Certificate of Excellence
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Mercure Hoi An Royal
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190 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 days ago NEW

I operated a tour and our clients stayed here 1 night. They were very happy and felt good. They had a nice comment about your accommodation. Staff were very friendly and helpful. They supported us a lot such as room for briefing, meals, and swimming pool. Special thanks to Ms Lien and Front Desk Department From Camp Asia

Helpful?
Thank 155maxxd
Ho Chi Minh City, Vietnam
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

Traveling with a group in November 2016, this hotel was a nice place to stay on our trip. The service approached what I would expect from an Accor hotel. Vietnamese style service can sometimes feel a little too pushy and makes me uncomfortable, but not here. The room was comfortable and the bed & pillows were amazing ... [What's the... More 

Helpful?
Thank jpsfroggy
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear jpsfroggy, We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest's satisfaction is our primary concern. Our bed mattress and pillows have replaced in early last year and our house keeping staff try to keep all the linens clean and good smell. It is still on the process of... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Very friendly staffs from our check-in all the way till check-out. The hotel is decorated in royal style, What we liked the best, were the corridor walls and the swimming pool. During our visit, we decided to go to the ancient town by bicycles which are complimentary for all guests. It took all in all about 15 minutes to get... More 

Helpful?
Thank Argyranthemum
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Argyranthemum, We are delighted to learn that you enjoyed your stay and our hospitality. Your kind comments are very important to us as it allow us to maintain the high standard of quality and services. The water of beach is not really nice around this time of the year due to rainy season but if you have a chance... More 

Level Contributor
11 reviews
Reviewed 1 week ago

I enjoyed my stay in Hoi An in my last vacation here, a historical city of Vietnam where you guys can see both modern building and rice paddy in it, the hotel is appropriately good for its brand Mercure in an old city, can't stop mentioning a guy named Vuong - the bellboy who talked and advised me where to... More 

Helpful?
Thank Riccardo G
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Riccardo G, We appreciate you taking the time to post your feedback on tripadvisor. It is very glad to hear our bellboy, Vuong gave you a lot of local information and you explored the city. I will be make sure passing your message to Vuong. Your kind feedback makes us higher motivations of improving our service further. All of... More 

Danang
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

We just spend one night here, but are disappointed from the Mercure here. Standard this hotel chain has does not apply here. Hotel became overtook from another hotel group as far as I understood, and this is what you find here. The attitude from a old Hotel is inside many areas. --> Hotel rooms ok, but not nice. Damaged floor,... More 

Helpful?
2 Thank Manf S
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Manf S, I would like to thank you for spending a time to post your review on tripadvisor. Accor has started manage this property since early last year and property has partly refurbished before we took over. And we are still trying to improve the product. It is with sincere regret that we note your dissatisfaction with our staff... More 

Brisbane, Australia
Level Contributor
9 reviews
6 hotel reviews
Reviewed 3 weeks ago via mobile

Room was a average size clean and quiet basic room with all the standard facilities the pool and restaurant are great the catering and room staff are good however the reception and door staff were constantly trying to find out what we were doing and asking us to go to there particular your or family restaurant or tailer one doorman... More 

Helpful?
Thank Gary R
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Gary R, Thank you for posting your comments on tripadvisor. I apologize make you uncomfortable by the behavior by my staff. Please kindly understand that there were no offence of keep asking, he just would like to provide the information for you to explore the city. I understand it sometimes make customer feel a little beyond the way of... More 

birmingham, uk
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 4 weeks ago via mobile

We stayed for a week here in Hoi An. Really liked the hotel, rooms were lovely with very comfortable beds and pillows. Good variety at breakfast to cover visitors from a variety of nationalities. The pool looked lovel, unfortunately we didn't get to use it as we were here in the rainy season so wasn't really the weather, and on... More 

Helpful?
Thank speedywheels
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear speedywheels, we are glad to read your great comments of our services and happy to hear you enjoyed your stay in Hoi An. Yes, it was a little unfortunate weather due to rainy season but in terms of temperature, it is the best time through the year. I will make sure to pass your message to each staff you... More 

Melbourne, Australia
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 weeks ago

I have stayed many times here and the quality of the hotel and staff only gets better! On my last stay the foyer has been done up, as has the pool side villas, with new paint work and soft furnishings.

Helpful?
Thank Garry A
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Garry A, We thank you for your continued support to Mercure Hoi An Royal. There are still on-going small touch-up of hotel to improve our facilities and staff training. we would like to welcome you again with better services and facilities for your up-coming stay again. Best Regards Masayuki Kobayashi More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2016 via mobile

My friend and I stayed at the Mercure Hoi An Royal looking for somewhere to relax with a decent shower and bed. Mercure is much more with an amazing pool!!!!!!! , restaurant and only a short walk into the old town. The breakfast buffet was excellent with both western and Vietnamese food. They also have complimentary bike tours to many... More 

Helpful?
Thank Explorer1527
MercureHA, General Manager at Mercure Hoi An Royal, responded to this review

Dear Explorer1527, It is very glad to know you have a relaxing time with us and especially enjoyed our free morning bicycle tours. Morning bicycle tours are our new service, we would like to introduce around the Hoi An rather than only ancient town. we are also planning to launch various the in-hotel activities in case luck of weather besides... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located a short drive from Danang International Airport, Mercure Hoi An Royal is ideally located between Hoi An Ancient Town and Cui Dai beach. It is only minutes away from Thu Bon River, the historic Japanese Covered Bridge, and the local markets and tailors of Hoi An. For a truly memorable experience in Central Vietnam, choose between a modern hotel room or a poolside suite and pamper yourself with the most comfortable accommodation in Hoi An. ... more   less 

Additional Information about Mercure Hoi An Royal

Address: 321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam (Formerly Hoi An Pacific Hotel & Spa)
Region: Vietnam > Quang Nam Province > Hoi An
Price Range: $70 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hoi An Royal 4*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#35 Luxury Hotel in Hoi An
#54 Spa Hotel in Hoi An
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hoi An Royal staff and other travellers.
6 questions
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Brisbane, Australia
Geelong, Australia
Tathra, Australia
3 months ago
Bristol, United Kingdom
over a year ago

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Questions? Get answers from Mercure Hoi An Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose pool side room”
 of 5 bubbles Argyranthemum, 24 Nov 2016 | Read review
“Pool side is a little more expensive but worth it.”
  • A nice touch
 of 5 bubbles 412garrya, 29 Oct 2016 | Read review
“Definitely make use of the amenities such as the games on Level 6 and the free bicycles for a ride around the nearby rice fields.”
 of 5 bubbles SignalFamily, 23 Oct 2016 | Read review
“Overlooking the pool is the best”
 of 5 bubbles dizzy375, 18 Sep 2016 | Read review
“avoid rooms overlooking the main road. Cannot comment about pool suites/rooms - may be worth extra cash?”
  • nice sized room (possibly larger than some) - room 502
 of 5 bubbles andylandyl, 23 Jul 2016 | Read review
5 of 5
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