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Residence Inn Buffalo Amherst

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#11 of 16 Hotels in Amherst
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Residence Inn Buffalo Amherst
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242 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Boston, Massachusetts
Reviewed 17 August 2014

This was our 3rd stay at a Residence Inn, and we were disappointed. The studio suite was much smaller than the previous ones we've stayed in. The kitchen table doubled as a desk (not very convenient!), and the pull-out couch had to be moved to open it, making the entire space a nightmare, because the couch was very close to...

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Helpful?
1Thank jd068
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your feedback and insight. It is never easy to read a review of a guest having disappointment in their stay and in their room. I have already discussed your comments with Rooms Managers and have been assured that they are inspecting under the sofas to be sure we get rid of any cleaning issues and that the...

Rochester, NY
Reviewed 10 August 2014

This is one of the older style Residence Inns - separate buildings with 4 or so suites in each. If you've been to one before you know exactly what to expect. If you're on the first floor there is a tad of noise from the room above - perhaps the reason they have you sign a "quiet policy" when you...

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Thank HimselfNY
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, we are one of the original style Residence Inn’s. All of our Suites have exterior entrances. The original idea came from an apartment complex and then, over the years, designs were changed to the “newer” style tower buildings, such as the Cheektowaga Residence Inn. It is true that our hotel does shine in the summer time, with several acres...

Greene, Maine
Reviewed 9 August 2014

Nice place, clean, staff is helpful. BUT, I prepaid in full for my week's long stay, checked with desk upon check out that all is good, and I did PREPAY, however three days after check out my account is charged $1067.46!! Waiting for a call back.

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Helpful?
Thank mjdance1
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I am familiar with this incident. I understand the severity of the situation when a guest’s payment is not correct and it is not acceptable. My sincere apologies. My understanding is that incorrect charge has been reversed. We train our front desk agents extensively on the need for accuracy, we will continue to train to avoid this type of mistake....

Reviewed 2 August 2014 via mobile

My boyfriend and I went to Niagara Falls (late July 2014) and stayed in one of the townhouse-like suites (I think they called it a penthouse on the phone). It was so very nice and really clean and comfortable - I could move in!! We will be returning to this hotel for sure!!

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Helpful?
Thank Marina G
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, the Bi-Level Loft Suite is referred to as the Penthouse Suite. When traveling with a family or you just need some space to “Spread Your Wings and Relax”, these large Suites will definitely fulfill your needs. Thank you for your kind words. It truly is an effort, everyday, for our staff to care for the Guest, as well as,...

Bengaluru, India
Reviewed 15 July 2014

I had stayed here a couple of times - once in 2001 and then again in 2010. The first time I stayed here in 2001, I recollect it was still a pretty nice property. But it seems to have deteriorated over time. I liked the general layout - the entire area consists of several two-storied building blocks, each block having...

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Helpful?
Thank siladityar
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

We are always looking for feedback on the perception of our guests and I want to thank you for your sincere comments. Since 2001 the interior of the guest suites has been completed renovated twice, once in 2004 and then again in 2012, where the carpets, appliances and furniture have been replaced. In 2012, the exterior of the buildings were...

New York, NY
Reviewed 10 July 2014

I would give 3.5 stars for the room, but the staff is very friendly and the pool is a nice feature in the summer so I'm bumping up to 4. The property has a bunch of small buildings with 4 or so rooms each and no elevator for 2nd floor rooms (we had our 2-year-old and quite a bit of...

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Helpful?
Thank michdoll
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your kind and good feedback regarding your stay. I wanted to address some of the critique that you have pointed out. Regarding the carpet, in your suite, we have a consistent carpet care program where an outside vendor completes a steam cleaning of the entire suite on a regular basis. We truly understand the need to have...

Breinigsville, Pennsylvania
Reviewed 30 June 2014

On a family trip to Niagara, we stayed at the Queen studio suite at Residence Inn. It was a wonderful stay. The room was clean and staff was very friendly. The breakfast spread was great and had a lot of options. The studio suite had a cooking option too though we didn't use it. The beds were very comfortable. I...

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Helpful?
1Thank Shilpa N
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your kind words. I will be sure to pass your comments on to our staff. We are an All Suite Hotel, which means all of our rooms have a Full Kitchen, Living Area with Full Sized Sleeper-Sofa and many have Fireplaces, as well. We look forward to hosting you and your family on your next trip to...

California
Reviewed 22 June 2014

We were visiting Niagara and needed a kitchen for light cooking for one of the senior members. We decided to stay in this hotel given they provide free shuttle to/from the airport until 9 PM. On way in, our flight got delayed and we couldn't take free shuttle but took a taxi to the hotel around midnight. The person at...

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Helpful?
Thank Angel_ca
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your kind and constructive feedback. It is important that we get the feedback from our guests, both negative and positive, so we may continue to celebrate our good service and learn from our mistakes. We truly hope that we can host you and your family on your next visit to Buffalo/Amherst, NY. Your feedback regarding the van...

Mentor, Ohio
Reviewed 20 June 2014

Staff was very friendly and helpful. My brother-in-law left his checkbook in the room and they called us and then mailed it to him. Nice to know there are still honest people. Breakfast was great. Rooms were clean and well equipped. They were fine with us leaving an hour later than normal checkout. We were on second floor in a...

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Helpful?
Thank David M
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your Kind words and specific feedback regarding the hotel product and service. Our staff is constantly training on customer service, every morning (Monday through Friday), the entire staff gathers in the Gatehouse (our public building and main lobby) to discuss issues of good and poor service. Many times guests have seen our meetings and have participated with...

Skippack, Pennsylvania
Reviewed 16 June 2014

Stayed here for a week. The staff was great. The evening reception was also great. You could tell they actually put an effort to make the food (more like a meal) enjoyable. Beds were comfortable and rooms were clean.

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Helpful?
Thank Paul W
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your Kind words, I am glad that our property and staff met your expectations and we are proud of the associates that make you feel at home. I wanted to mention some staff members you may have met during your stay. Donna and Forte, Guest Service Team Members, for the Evening Social Reception. James Robinson, our Guest...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service

Additional Information about Residence Inn Buffalo Amherst

Address: 100 Maple Rd, Amherst, NY 14221
Region: United States > New York > Amherst
Price Range: $185 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Buffalo Amherst 3*
Number of rooms: 112
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Also Known As:
Residence Inn Buffalo Amherst Hotel Amherst
Residence Inn Amherst
Buffalo Residence Inn
Amherst Residence Inn
Hotel Style:
#7 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Buffalo Amherst staff and other travellers.
2 questions
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over a year ago
Linden, Michigan

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Questions? Get answers from Residence Inn Buffalo Amherst staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For two beds, avoid studio (which includes bed and sofa) to double beds. Should cost more, but may be you can negotiate.”
 of 5 bubbles kusemk, 22 Jan 2017 | Read review
“There are only two floors to this hotel/motel so the top floor might be quieter.”
  • Nice sitting area.
  • Kitchen area.
 of 5 bubbles MLJE, 15 Nov 2016 | Read review
“Pick a room at a different hotel.”
 of 5 bubbles suegaylord, 12 Oct 2016 | Read review
“Our blocks were 200 and 300 which face onto Maple. Bit noisy but convenient.”
 of 5 bubbles 733manjits, 30 Sep 2016 | Read review
“Buildings near the check in building are very convenient to all.”
 of 5 bubbles trudyt623, 24 Aug 2016 | Read review
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