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Buffalo Marriott Niagara

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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Buffalo Marriott Niagara
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795 Reviews from our TripAdvisor Community

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There are newer reviews for Buffalo Marriott Niagara
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Showing 778: English reviews
Millersville, Maryland
Reviewed 11 February 2017

The staff personnel were excellent. The room was comfortable and I slept well. My only complaint is the tile and grout in the room were very dirty. They really need to scrub the floors. In this room I have grout ranging from white to gray to black - when in reality it should all be white.

Thank Kim S
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Good evening Kim, I am happy you enjoyed your stay with us, the team always appreciates the kind words. I will get my engineers on that grout issue right away! thank you for the feedback.

Schaumburg, Illinois
Reviewed 2 February 2017

The Buffalo Marriott Niagara was mostly comfortable and clean. The bathtub didn't drain well at all, which was unpleasant. The meals were pretty good but really expensive for what was served especially anything seafood, but the service was great! As for the "buffalo" wings, don't waste the calories. Flavorless fried wings with mild, medium or hot sauce dumped on them,...

Thank BreweryWerks
Reviewed 19 January 2017

This is not like most Marriott hotels, it is more like a motel that is used for conferences, and is simply not up to the standard you expect from this premier brand. I've since discovered this is a franchise property and not corporately owned by Marriott. The staff are very friendly and helpful but the hotel just is not up...

Thank Howelldavid506
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Howelldavid506, Thank you for taking the time to give feed on the property in regards to your recent stay at the Buffalo Marriott Niagara. Most Marriott's are franchised and are all different. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our...

Rockville, Maryland
Reviewed 18 January 2017 via mobile

Room was below average for Marriott standards. No executive lounge. Bathroom very small. Positives.. room service was good, breakfast good, fitness center good by hotel standards. As Gold member was able to check in early using Marriott app.

Thank Mike W
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Mike, Thank you for the honest feedback. Are rooms were just recently renovated with new soft goods and are in the process of having new LED TV's installed. I am surprised to hear about the executive lounge? We do have one on are 10th floor. Please let me know next time you are in town and I will make...

Reviewed 16 January 2017 via mobile

In all my travels I have never come across worse customer service than at this hotel. The women at Starbucks was not only completely unprofessional and rude to me, she was rude to my 5 year old son. Newly five year old son I might add as we were staying in the hotel for a weekend trip to celebrate his...

Thank Sara F
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello Sara, My deepest apologies for the poor experience you may have received. That is not the perception we want our guests to have when they stay with us. I am unaware of your incident and do not have an email from anyone in regards to it? My apologies if it was blocked or if something happened. Please feel free...

Wichita, KS
Reviewed 8 January 2017

Upon arrival at 5:30pm on a Thursday I was greeted at the front desk with friendliness and efficiency. My concierge floor room (10th floor) was clean and up to date. Plenty of outlets to charge electronics. Good selection of toiletries, although I did not use any. Hot water readily available and water pressure in the shower was above average at...

Thank dresf
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello dresf, I am very happy you enjoyed your stay with us. We understand that most of our guests like to enjoy the outlets in the later hours so we made sure to accommodate. We look forward to your next visit with us.

Reviewed 8 January 2017

My son and I went for 1 night on New Years Day from Toronto to do a little Buffalo Shopping Trip. This hotel is very nice and clean. It was New Years but their lounge for Gold members was open and they served pie, chicken fingers and other basics. They also provided a nice breakfast in the lounge including quality...

Thank CanadianTraveller883
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello CanadianTraveller883, Thank you for your gracious and honest review. We will warm the pool up for you!

Aurora, Canada
Reviewed 3 January 2017

My wife and I decided to stay at this hotel again on our way out of town. We had a really early flight (6:30 AM). We used a Marriott reward this time. We were provided a room on the Concierge floor (10th floor). We checked in around 5 PM on December 20th. We asked about parking our car at the...

Thank AtwoZ
Nicholas B, General Manager at Buffalo Marriott Niagara, responded to this review

Hello AtwoZ, We are extremely happy you enjoyed your recent stay with us. Thank you for the review and we look forward to seeing you again in the future.

Costa Mesa, California
Reviewed 20 December 2016

This Marriott has been here for at least 20 years but they have modernized it and it was in excellent condition. The lobby and bar have been upgraded very tastfully. We arrived late and were still able to get a meal at the bar which was very good. We have stayed hear before and will again

Thank William O
Nicholas B, Manager at Buffalo Marriott Niagara, responded to this review

Hello William! Thank you for the kind review. As you stated this property is a staple in the Buffalo area and has been taking care of guests alike for 30+ years. We look forward to seeing you again in the future.

Reviewed 19 December 2016 via mobile

The room is great, spacious and the service is excellent. The people are friendly and the cafe at the hotel serves good food. All requests were attended to with speed and by courteous people. It's also near to the University at Buffalo. Easy for us to get there.

Thank RachelnRichard L
Nicholas B, Manager at Buffalo Marriott Niagara, responded to this review

Hello Rachel & Richard, We are so happy that you had such a great stay with us! The team works really hard to ensure that every guest has a personalized experience. We hope to see you again soon...

150 photos of this hotel

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All Traveller Photos (86)
Room/Suite (37)
Hotel & Grounds (12)
Pool/Beach Area (4)
Business Centre/Function Rooms (2)
View from Room (3)
Dining (3)
Bathroom (7)
Other (18)

Management photos: Courtesy of the property manager

All Management Photos (64)
Room/Suite (8)
Bathroom (1)
Pool/Beach Area (3)
Hotel & Grounds (17)
Business Centre/Function Rooms (6)
Dining (15)
Other (14)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Blue Fire Grill
Blue Fire Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff

Additional Information about Buffalo Marriott Niagara

Address: 1340 Millersport Hwy, Amherst, NY 14221-2992
Region: United States > New York > Amherst
Price Range: $184 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Buffalo Marriott Niagara 3.5*
Number of rooms: 356
Reservation Options:
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Also Known As:
Buffalo Marriott Niagara Hotel Amherst
Marriott Hotel Amherst
Marriott Amherst
Amherst Marriott
Hotel Style:
#3 Business Hotel in Amherst
#8 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from Buffalo Marriott Niagara staff and other travellers.
3 questions
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Copiague, New York
Pittsburgh, Pennsylvania
over a year ago

See all questions (3)

Questions? Get answers from Buffalo Marriott Niagara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors have a good view of the WNY area, first floor rooms sport ~14' (I'm guessing) ceilings.”
Y2009BNmarks, 16 May 2017 | Read review
“Try to get onto the Concierge floor”
AtwoZ, 12 May 2017 | Read review
“A room near the elevator makes for easy in and out.”
BreweryWerks, 1 Feb 2017 | Read review
“Stay at the Hyatt Place”
Howelldavid506, 19 Jan 2017 | Read review
“Concierge is the way to go if you have Marriott rewards”
AtwoZ, 2 Jan 2017 | Read review
5 of 5
US$118* /night
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Prices are for 1 room, 2 adults
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