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Hinanoza

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133 Reviews from our TripAdvisor Community

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Showing 29: English reviews
London, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 September 2016 via mobile

This was meant to be the highlight of our trip to Japan but it turned out to be the worst hotel that we stayed in. The cons: - view is obstructed by the side of the Shangri-La hotel - the town is a tacky tourist trap with little taste - the whole floor where our room was smelt like a... More 

Helpful?
Thank Will_H_London
Management response:

Dear Guests; Thank you for your experience and frustration with us on TripAdvisor and sincerely apologize that it was not a flawless visit as we hoped for. First , the town is the birthplace of Hokkaido Ainu culture far from the downtown in Hokkaido to let the tourist to experience the Hokkaido culture and the peace of Hokkaido. Second, we... More 

Level Contributor
3 reviews
Reviewed 8 August 2016 via mobile

Each room has a small private outdoor bath tub. Food is standard onsen style served in a room in restaurant not in own room. Quality of food is just standard, you may find better elsewhere. However, surroundings are unbeatable. You really can have nice relaxation walking or biking around the lake and sitting in your balcony.

Helpful?
Thank Hyo Jun K
Management response:

Dear Guests; Thank you for sharing your positive review following your visits to Akan Tsuruga Besso Hina no Za. I am delighted to read that you love the private onsen , surroundings, atmosphere and service. I am sorry that We only service in-room dinner in the room type call Kasumi no Za , as it is nearest to the kitchen... More 

Level Contributor
16 reviews
3 hotel reviews
Reviewed 25 June 2016 via mobile

We stayed here two nights. The hotel itself was gorgeous from the foyer to the rooms. Lighting was relaxing and there was a no shoes policy throughout the hotel. The Japanese style room was very spacious and had a private onsen (small though and could have done with a bit of a scrub) a sitting area and a message chair.... More 

Helpful?
Thank Jerome R
Management response:

Dear Guests; Thangk you for your kindly comments and thrilled to know we provided you with a memorable stay. We constantly strive to go beyond our guest expectations of service and facility , as you might know, Lake Akan Tsuruga Besso Hina no Za is the most luxury hotel on the east of Hokkaido and we offer what the guest... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 May 2016 via mobile

It's the best experience here. Hotel is located in the connivence location, close to the lake, opposite Lawson and easy walk to the tourist spot ( Ainu Village) Only 25 rooms with private onsen, you can feel so private, peaceful and privilege. We spent one night there with 4 of family member. Staff 's so polite and consideration. Even the... More 

Helpful?
Thank Jailly L
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; What a delight to read the notes from your recent stay! We appreciate all of your kind words and recommendation , from the room amenity to the Kaiseki dinner and high quality of Japanese style service, etc. There are only 25 rooms at Akan tsuruga Besson HINANOZA , all the rooms are with private onsen. I am so... More 

Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 April 2016 via mobile

We travelled with another couple and we were all impressed by their welcome greeting. The hotel is small but very comfortable. Every room with an onsen and a massage chair. Of course the meal is delicious and I can hardly finished. After staying in different onsen hotel. My experience is to stay at the cheapest room in the best hotel... More 

Helpful?
1 Thank Nyson
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; Thank you so much for your 5 star rating. I am so glad that you had a great stay and enjoyed the accommodation , features and the Kaiseki course . You gave the readers some great advise and I am sure they will really appreciate it. We pride ourselves on ensuring all of our guests only receiving the... More 

Singapore, Singapore
Level Contributor
50 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 April 2016

This property is beyond my expectations. Externally, it is quite unremarkable. Rather oldish looking and even a little run down. Inside is a whole different world altogether. It is owned by the Tsuruga Group of Hotels, which seems to have a near monopoly on the hotel business in the Lake Akan area. This must be their top end hotel amongst... More 

Helpful?
Thank Jason C
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear guests; Thank you for your wonderful TripAdvisor review of your recent stay with us. We are always extremely pleased to hear such positive feedback from our guests as it assures that we are delivering the service we so highly pride ourselves on. We are pleased that you were happy with the top class hotel of Tsuruga Group in Hokkaido... More 

Singapore, Singapore
Level Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 October 2015

great experience in a boutique hotel of only 25 rooms. part of the tsuruga hotel chain which we have spent some nights in throughout our journey in Hokkaido. courteous and freidnly staff and a level of service that makes you proud you have chosen to stay here. both this and the Tsuruga Wings further down the same street gives their... More 

Helpful?
Thank johnCSC
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; Thank you for such a positive and a five star review of your recent stay with us at Akan Tsuruga Bessou Hinanoza. I am always extremely pleased to hear such positive feedback from our guests as it assures we are delivering the service we so highly pride. Akan Tsuruga Bessou Hinanoza is the most luxurious Ryokan in the... More 

Singapore, Singapore
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 October 2015

Stayed in the Ama No Za room with an attached onsen bath with my family. The room was large enough for 6, but they allowed a maximum of 3 per room. The view from the room is beautiful, and it was such a joy to wake up in the morning to such a wonderful view. Walking around the lake in... More 

Helpful?
1 Thank Rocketboywan
TsurugaGroup, 支配人 at Hinanoza, responded to this review

Dear Guests; Thank you so much for giving us a 5 star rating! It sounds that you had a great stay at Akan Tsuruga Bessou Hinanoza that is the most luxurious Ryokan in the east of Hokkaido. Actually the room Ama no Za can stay maximum of 5 adults which is the biggest room type and has the best seasonal... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2015 via mobile

Terrible dirty and poor service. Dobout the management. There is strong bad smell from Towel and quilt. The bath floor is getting mildew and changed to black spot color. No recommend! The facility in room is mess and don't match. Sofa, carpet looks very dirty. It looks like a hotel just cost $250 dollar. Picture on website doesn't match the... More 

Helpful?
1 Thank Annie0990
Hong Kong
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 June 2015

Best onsen we stayed in Hokkaido. Luxury with best service. We arrived the hotel earlier than the checking time. Our room was face to the lake and quite big. The decorations - unique. Amenities were all provided. This hotel had more privacy and quiet than its sister hotel. They provided free ice cream and drinks in the room. Free milk... More 

Helpful?
Thank SandiaBenny

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Spa
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Hot Tub
  • Restaurant
  • Spa
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service

Additional Information about Hinanoza

Address: 2-8-1 Akanko-onsen, Akancho, Kushiro 085-0467, Hokkaido
Region: Japan > Hokkaido > Kushiro > Akanko Onsen
Price Range: $736 - $1,342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hinanoza 4*
Number of rooms: 25
Reservation Options:
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Also Known As:
Hinanoza Kushiro, Hokkaido, Japan
Hotel Style:
#1 Romantic Hotel in Kushiro
#1 Onsen Hotel in Kushiro
#2 Spa Hotel in Kushiro
#4 Family Hotel in Kushiro
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Questions & Answers

Here's what travellers have asked, with answers from Hinanoza staff and other travellers.
2 questions
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Questions? Get answers from Hinanoza staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have fewer rooms and all with lake views.”
 of 5 bubbles CHM1, 3 Jun 2015 | Read review
“Lake view room if you can afford”
  • 16
  • 12
  • 2
  • 4
  • 5
  • 6
  • 13
  • 1
 of 5 bubbles Anthony_Chow, 10 Mar 2015 | Read review
“Remember to book a lake view room if at all possible”
 of 5 bubbles GraceS855, 6 Mar 2015 | Read review
“Ensure your room has WIFI”
 of 5 bubbles TokyoSommelier, 15 Feb 2015 | Read review
“Room 407 is the room used for the film”
 of 5 bubbles SimChunKiat, 7 Feb 2015 | Read review
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