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1-4-16 Ironai, Otaru 047-0031 Hokkaido
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Traveller (499)
360
Panoramas (15)
Room & Suite (288)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Nord Otaru
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 24 hotels in Otaru
Location
Cleanliness
Service
Value
Hotel Nord Otaru is located in front of Otaru Canal. It's located 7-minute walk from JR Otaru Station. Superior room has panoramic views of the Otaru canal. Free Wi-Fi support. Breakfast is served in buffet style in the image of the port city and Hokkaido. In the morning, you can also enjoy the magnificent scenery with views of Ishikari Bay in the top lounge.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Banquet room
Meeting rooms
Full body massage
Baggage storage
Non-smoking hotel
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Vending machine
Massage
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
River View
Languages Spoken
English, Japanese
487Reviews24Q+A22Room tips
Traveller rating
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Sean A wrote a review Jul 2022
Hong Kong Island, China14 contributions19 helpful votes
Great location and cool looking from the outside but inside the rooms are in desperate need of a renovation. Everything is old and beat up. I wouldn’t stay here again until they put some money into the hotel. That said, great staff and is in convenient.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nord Otaru, オーナー at Hotel Nord Otaru
Responded 2 Aug 2022
Thank you for staying at our hotel. We will continue to maintain and clean the old facilities so that you will find them "quaint". Thank you very much for your valuable feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AndraYo wrote a review Sep 2020
Tokyo, Japan1326 contributions206 helpful votes
A Modern Hotel built to match the older History of the town and Canal. Enjoy the morning sun streaming through the Stunning Stain-Glass Window in the Lobby based on the local shipping industry. Enjoy the domed bar late at night for the ceiling "Star Constellation"! Yes, the room was quite small, especially with luggage, but our room had a Canal View, and Surprize- a Relaxation Chair, nice after all that walking! 
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Saves
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Response from Nord Otaru, オーナー at Hotel Nord Otaru
Responded 12 Sep 2020
Thank you very much for using Hotel Nord Otaru. Also, thank you very much for your comments. We glad for praise from you, and you enjoyed staying with us. All the staff are much appreciated it. We will keep strive to improve our services. Otaru can clearly sense the four seasons, and there are many sightseeing spots and seasonal foods recommended for each season. We look forward to your continued patronage.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kwsg wrote a review Mar 2020
Singapore, Singapore175 contributions247 helpful votes
During its heyday as Hokkaido's financial hub, Otaru was known as the "Wall Street of the North" (ignore for the moment that New York is actually located at a higher latitude!) Many lovely stone masonry buildings -- former bank buildings -- still exist from that era. While the Hotel Nord Otaru is a modern construction, I like that it had adopted that style. The hotel uses one of those stacked system carparks, but happily, this one accommodates SUVs (such as our Mitsubishi Eclipse Cross). Throughout our two night stay, there was always a space for us, and our car was quickly dispensed at less than five minutes each time we needed it. When you pull in, the valet will clean your car of snow, and use a mallet to break off ice accumulated in your wheel arches, which is great service. The hotel is ideally located along Otaru's famous canal, which also makes it a great location for the snow festival. (I believe the only other two establishments along the canal are the Furukawa and Sonia.) The following room categories have the view of the canal: Accessible Twin, Superior Twin, Executive Twin and both Grande types. A couple of things to note: there are no laundry facitilites. And ice is a paid-for item, but thankfully at no markup (it was in fact ¥10 more expensive for the same tub at the kombini).
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip: The following room categories have the view of the canal: Accessible Twin, Superior Twin,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from OtaruNord, 宿泊部 at Hotel Nord Otaru
Responded 21 Mar 2020
Thank you for staying with Hotel Nord Otaru. We are pleased to know that you enjoyed your stay. The four seasons can be distinctly experienced in Hokkaido, and each season comes with its own sightseeing spots and seasonal food. We look forward to seeing you again on your next trip to Otaru.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
qaxalot wrote a review Mar 2020
San Francisco Bay Area477 contributions64 helpful votes
Nice hotel, in good shape. Beds were very comfortable. The location can't be beat - you're right across the street from the Otaru Canal - great for seeing the Otaru Snow Light Path Festival. The bathroom area was nice in that there was a sink in the shower/toilet area, and another one in the vanity (?) area. Good for 2 people to get ready. The thermostat in the room was great - you could switch between Celsius and Fahrenheit (great for those of us who are Celsius-challenged). This is was one of the only hotels we stayed at in our Japan trip that had buttons clearly marked in both Japanese and English. And, it was one of the only hotels we stayed at on our trip where you could actually cool the room down enough (A/C came on), as many of the hotels were unbearably warm in the winter. Seems that most of the Japanese hotels we stayed at only let you change the temperature within a certain heating range, and were not able to cool it down past a certain point. Kudos to this hotel for allowing guests to set the temperature as needed
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Room 309 has a view of the Otaru Canal
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from OtaruNord, Reception at Hotel Nord Otaru
Responded 8 Mar 2020
Thank you very much for using Hotel Nord Otaru. Also, thank you very much for your comments. We glad for praise from you, and you enjoyed staying with us. All the staff are much appreciated it. We will keep strive to improve our services. Otaru can clearly sense the four seasons, and there are many sightseeing spots and seasonal foods recommended for each season. We look forward to your continued patronage.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PA86 wrote a review Feb 2020
8 contributions3 helpful votes
In the height of Coronavirus scare, our bathrooms weren't cleaned at all when we checked in. The toilet room had a very bad fermented fish odor & the bathroom door was very sticky. Inside of the bathtub had a huge soap scum around the rim. After I cleaned the toilet room & bathtub, it smelled much better. It's a shame that the management doesn't take the Coronavirus scare seriously for their guests. They are protecting all of their employees with disposable masks but not for their paying guests!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from OtaruNord, 宿泊部 at Hotel Nord Otaru
Responded 17 Feb 2020
Dear Guest, Thank you for staying at Hotel Nord Otaru. I am sorry to hear that the preparation of the bathroom and toilet was not sufficient, despite the fact that you chose our hotel among many others for your stay. I apologize for any discomfort it may have caused you.Our cleaning crews work hard to pay close attention to each room and ensure comfortable conditions for our guests. However, we are aware we failed to welcome you with such a room, and caused you a great inconvenience and discomfort. On the other hand, we are delighted to learn that you were satisfied with our location. Taking your feedback into serious consideration, we will try to improve our services and operation so that we can bring more comfortable accommodation to our guests. Last but certainly not least, we appreciate you taking the precious time to share your experience with us. Sincerely, Dobashi, Manager, Hotel Nord Otaru
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Woo wrote a review Dec 2019
7 contributions
The best thing about Hotel Nord Otaru is they have rooms with 4 beds that can sleep 4 adults and one child at a below average price. It is my second time here because I found it to be a good deal. The room is clean, hotel is (walkable with luggage) from train station, hokkaido access ski bus stops at the hotel too! My advise is to check on the available ski bus schedule before planning the number of days stay so that you can plan your trip better if you intend to travel by ski bus in winter. We stayed 4 nights and had 3 full days to enjoy eating in the various restaurants in Otaru and let kids try glass making.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from OtaruNord, フロント オフィス マネージャー at Hotel Nord Otaru
Responded 15 Dec 2019
Thank you for staying with Hotel Nord Otaru. We are pleased to know that you enjoyed your stay. We look forward to seeing you again on your next trip to Otaru. Hotel Nord Otaru Naomi Oiwa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joey L wrote a review Dec 2019
4 contributions
We enjoyed our stay in hotel nord otaru the room is clean and tidy. This hotel is very near to otaru canal and there are many restaurant nearby. The hotel staff is very helpful and can communicate in English. Will stay her again.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from OtaruNord, フロント オフィス マネージャー at Hotel Nord Otaru
Responded 3 Dec 2019
Thank you for staying with Hotel Nord Otaru. We are pleased to know that you enjoyed your stay. We look forward to seeing you again on your next trip to Otaru. Naomi Oiwa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David T wrote a review Oct 2019
Milford, Massachusetts292 contributions47 helpful votes
+1
The location, right on the Otaru Canal, was perfect. It was easy to walk everywhere that one would want to see in this small, charming city. The breakfast buffet was also wonderful, with western and Japanese options, including some Hokkaido specialties. The room was a little dated. The furniture, wallpaper, and bedside electrical controls were reminiscent of a 70s/80s James Bond film. I kind of liked that old-school, retro charm to some degree but some light refreshing wouldn't hurt. Everything was kept very clean though. Staff was friendly.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from OtaruNord, 宿泊部 at Hotel Nord Otaru
Responded 26 Oct 2019
Thank you for staying with Hotel Nord Otaru. We are pleased to know that you enjoyed your stay. We look forward to seeing you again on your next trip to Otaru. Hotel Nord Otaru Masaki.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victor K wrote a review Aug 2019
Subang Jaya, Malaysia75 contributions21 helpful votes
+1
One of the finest hotel in Otaru. The hotel design brings me memory back to scandinavian hotel. Have all the amenities including complimentary carpark and coffee on the go for hotel guest (9am onwards). Breakfast is good with spread variety. Would recommend and will definitely come back again.
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from OtaruNord, Reception at Hotel Nord Otaru
Responded 11 Aug 2019
Thank you for staying with Hotel Nord Otaru. We are pleased to know that you enjoyed your stay. The four seasons can be distinctly experienced in Hokkaido, and each season comes with its own sightseeing spots and seasonal food. We look forward to seeing you again on your next trip to Otaru.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sbak85 wrote a review Jul 2019
Nilai, Malaysia205 contributions94 helpful votes
The Otaru Canal view is just outside your window. Free parking inside the hotel itself. Spacious room for Japan standard. Clean space and toilets. We are young couple with 2 kids and we were given room with 4 single beds! Warm welcome from the hotel staff and they are always smiling. Almost all the attractions in Otaru are within walking distance from this Hotel.
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Date of stay: March 2019
Value
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from OtaruNord, 宿泊部 at Hotel Nord Otaru
Responded 17 Jul 2019
Thank you for staying with Hotel Nord Otaru. We are pleased to know that you enjoyed your stay. We look forward to seeing you again on your next trip to Otaru.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$56 - US$96 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoOtaruAsarigawa Onsen
NUMBER OF ROOMS
98
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Frequently Asked Questions about Hotel Nord Otaru
Which popular attractions are close to Hotel Nord Otaru?
Nearby attractions include Otaru Canal (0.2 km), Otaru Museum, Bank of Japan (0.3 km), and Taishougarasu Museum (0.4 km).
What are some of the property amenities at Hotel Nord Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Nord Otaru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Nord Otaru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nord Otaru?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel Nord Otaru?
Conveniently located restaurants include Isezushi, Sawasakisuisan Kaisenshokudo, and Ramen Tokaiya.
Is Hotel Nord Otaru located near the city centre?
Yes, it is 0.9 km away from the centre of Otaru.
Are any cleaning services offered at Hotel Nord Otaru?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Nord Otaru offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel Nord Otaru?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel Nord Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (0.9 km), The Site of Temiya Line (0.2 km), and Former Mitsui Sumitomo Bank Otaru Branch (0.2 km).