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2-15-1 Inaho, Otaru 047-0032 Hokkaido
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Traveller (312)
Room & Suite (203)
Dining (107)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 26/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 24 hotels in Otaru
Location
Cleanliness
Service
Value

See why so many travellers make Authent Hotel Otaru their hotel of choice when visiting Otaru. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

As your “home away from home,” the hotel rooms offer a refrigerator and air conditioning, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, room service, and a gift shop while staying at Authent Hotel Otaru. In addition, Authent Hotel Otaru offers a sauna and a lounge, which will help make your Otaru trip additionally gratifying. And, as an added convenience, there is paid private parking available on-site.

For those interested in checking out popular landmarks while visiting Otaru, Authent Hotel Otaru is located a short distance from The Site of Temiya Line (0.2 mi) and Suitengu (0.4 mi).

While visiting Otaru, you may want to try some tapas at one of the nearby restaurants, such as Ichinoya.

Should time allow, Otaru Canal, JR Otaru Station, and Otaru Art Base are some popular attractions that are within walking distance.

We’re sure you’ll enjoy your stay at Authent Hotel Otaru as you experience all of the things Otaru has to offer.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot bath
Sauna
Bar / lounge
Banquet room
Meeting rooms
Massage
Car park
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Baggage storage
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Room service
Telephone
Refrigerator
Flatscreen TV
Hair dryer
Bottled water
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
Japanese
476Reviews4Q+A10Room tips
Traveller rating
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Most Recent
Marco Grava wrote a review Feb 2020
Rome, Italy834 contributions426 helpful votes
When I booked this hotel I was not impressed by the way it looks from the outside and overall paid very little attention to it as I was bound to spend just one single night here. When I arrived I was pleasantly impressed; the inside looks very nice, much better that the anonymous outside. Rooms are spacious and very clean, the location is great, close enough to the old railway and the canal (which is exactly where I wanted to go) without being in the middle of the most crowded places. Service is very attentive and the place also features a small shop, a cafeteria and other public spaces where you can sit back and relax. It was a pleasant surprise.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 斎藤 英伸, 支配人 at Authent Hotel Otaru
Responded 27 Feb 2020
Thank you very much for your review. We are glad you stayed comfortably in Our Hotel. We are deeply obliged to you for your kind compliments. Your favorable comments has warmed our hearts and we will strive for excellence in our service. We look foward to welcoming you back at the Authent Hotel Otaru.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Xexplorer wrote a review Feb 2019
Singapore, Singapore1007 contributions348 helpful votes
A centrally located mid-size hotel. Room and facilities were well maintained, clean and in tip top condition. Service was efficient, precise and polite. It has a small onsen in the basement and entrance is 300yen per day per adult. Good location: 3 minutes walk to Otaru Sushi Street, 7 minutes walk to Otaru Canal,15 minutes walk to Sakaimachi-Dori. Had not tried the food so cannot comment. It was a pleasant stay.
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Date of stay: October 2018
Rooms
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 14 Feb 2019
Dear Xexplorer, Thank you for your review. We are glad that you had a pleasant stay with us at Authent Hotel Otaru. We look forward to seeing you here soon on your next visit to Otaru.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jbond077 wrote a review Feb 2019
Bintan Island, Indonesia476 contributions80 helpful votes
+1
Walking distance from the Otaru JR station, this family friendly hotel has a very nice bakery and walking distance to most sights at Otaru e.g Orgel Museum, Canal etc. The hotel serves a very delectable Japanese breakfast!
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 14 Feb 2019
Dear Jbond077, Thank you for your review. We are glad that you enjoyed your stay and breakfast with us. We look forward to seeing you here again on your next visit to Otaru. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonnotheskier wrote a review Jan 2019
Perth, Australia43 contributions50 helpful votes
The staff are amazing; nothing is too much trouble for them. I was very happy with my room, although the view was mostly a huge concrete wall. I used the Onsen a couple of times and it is very good. Not natural hot water, but who cares? The temperature was very good - challenging even! I didn't eat in house other than breakfast, (very decent buffet selection) because the restaurant prices look scary, and there is a great deal of cheap options in the area. Location is excellent, not far from the train, busses right outside, and walking distance to all the main downtown area.
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Date of stay: January 2019
Value
Rooms
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 27 Jan 2019
Dear Jonnotheskier, Thank you for leaving a review here for us. We are glad that our staff were at your service and you enjoyed your stay with us. There is nothing more important to meet our guests' expectations and assist them all we can during their stay. We are striving to make Authent Hotel Otaru the Home away from Home for all our guests visiting Otaru. We are looking forward to welcoming you back to Otaru again on your next ski trip here. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kyu wrote a review Dec 2018
Melbourne, Australia4 contributions1 helpful vote
Start off by saying that the staff in this hotel where unfalliable. Amazing attitude and presence gave the hotel an overall good vibe. The bad points: - Price. Honestly not worth the price of ¥9300 per person. Rooms were nice but pretty ordinary, hotel did not have a gym, pool or entertainment area which I would personally expect for that price. - Uninformative. We were not informed at the time of booking that the use of the public baths comes at an extra cost. This is borderline deceptive, the hotel has the responsibility of letting its guests know that they have to pay extra to use the baths. The on- sen was not amazing by any means, would have spent that money wisely elsewhere. -Too formal- Could not wear hotel provided slipper to breakfast. I am not a peasant who comes to a breakfast buffet showering soot everywhere, but being told to go put on my shoes ( only had thick snow boots ) for breakfast was uncomfortable and just very annoying. These aren't major points of disuation for most, but will not be staying there again.
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 25 Dec 2018
Dear kyuloving, Thank you for your comment. First of all, we would like to apologise for any inconvenient caused during your stay with us. Our public bath is chargeable at 300yen per night for multiple usage. In order to provide the best deal to our guests, facility like parking and public bath are chargeable to guests who to utilise it. All the information with price and operating hours are stated in your key holder which is given to you upon check in. As for the slippers, it is stated that slippers are not allowed in public areas for the guest safety and the sign is placed in front of the slippers in your room. We experienced guests who tripped and fell while wearing the slippers at the restaurant. After the incident, management decided to not allow guests wearing slippers to the restaurant to ensure the safety of our guests. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PugTomas wrote a review Oct 2018
Sydney, Australia139 contributions65 helpful votes
Large room was definitely a major highlight for the hotel and it’s location is not bad considering it a near everything you would want to see. Firstly in terms of rooms, we were pleasantly surprised as well given the smallish size of some of the rooms we stayed in previously. The spacious room was a big plus after being cramped in a bit in our previous stay. The bathroom was big as well which was awesome including having its own shower and bathtub. Location wise, it is not too far of a walk from the canal and the staff were helpful as they came out and showed us where to park being 2 parking station one being the open air lot and the other being the car park elevators which gave us some good options. We got a higher floor on level 10 which was also good and it was not noisy at all
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Date of stay: October 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 26 Oct 2018
Dear Desmond L, Thank you for your review. We are very happy that you enjoyed your stay with us. We will continue to provide good services to all guests from the moment they arrived till they check out. We are looking forward to seeing you here again on your next visit. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xClark-Griswoldx wrote a review Oct 2018
Sapporo, Japan157 contributions129 helpful votes
I spent two nights this week at the Authent and was pleasantly surprised. A large room, nicely sized bathroom (not the standard “unit bath” found in many Japanese hotels. The hotel breakfast had a decent selection. The teppanyaki restaurant in the hotel is outstanding. I also had a drink in the hotel bar on the top floor. The hotel specific cocktail, Philosophy, was excellent. I thoroughly enjoyed my stay.
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Date of stay: October 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 26 Oct 2018
Dear xClark-Griswoldx, Thank you for your comment. We are delighted to know that you enjoyed your stay with us. Philosophy Special Cocktail was created by our Bartender and it won the prize of best cocktail in recent competition. Our Teppanyaki Restaurant is always fully booked with our regular guests, even lunch time is a good place to enjoy your meal. We are looking forward to serving you again on your next visit to Otaru.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EHawaii wrote a review Oct 2018
Honolulu, Hawaii31 contributions48 helpful votes
Stayed two nights and liked this hotel very much. As other reviewers noted, the location is good. On rainy days, if you want a mostly dry walk, head to the first traffic light after you cross the main street (Chuo-dori) from the train station, stay on the right-hand side, and you'll find there's a covered walkway and shopping area that leads directly to the hotel. There's even a hotel entrance on the left from the covered walkway! It's super convenient and about a 7-minute walk. The check-in staff and everyone's really nice. The Western breakfast choices were plentiful, we never got to try everything, and we liked it so much we didn't choose the Japanese breakfast option the second morning. Our room was small but we had a view of the canal, so no complaints. We checked out at 11 a.m. and left our luggage with the hotel while we explored Otaru more. I would stay here again.
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Date of stay: October 2018
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 6 Oct 2018
Dear EHawaii, Thank you for taking the time to give us your comment and review. We are happy that you enjoyed your stay with us. We are looking forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lenatoya wrote a review Aug 2018
Arlington, Virginia24 contributions31 helpful votes
The location is good. A walking distance to both the Otaru train station (7 minutes walk )and the canal area (10 minutes walk). The room is big enough for two. The view was decent — could see both the ocean and the mountain. Amenities in the room were good. And the room was also very clean. Felt it was pricey overall, but you are in the touristy area, and this place is probably one of the better one. The staff are mixed bag. Some were very nice, some did not even smile or acknowledge as I walked pass by the front desk. We did not feel like waiting in line for our breakfast buffet, so instead, bought some baked goods from the bakery next to the lobby. They were really good. If you paid for your breakfast (2,000 ten per person), but did not go, they will give you 2,000 yen to spend at the hotel facilities/restaurants, but not credit against your room charge. It was a comfortable enough stay, but I am not sure if I would stay here again.
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 23 Aug 2018
Dear Lenatoya, Thank you for your comment. We take our guests comment seriously to improve our services. All staff are briefed based on your comments. Failure to acknowledge guests' presence is a serious problem as a hotelier. Please be assured that proper training and instructions are given out personally by the management to ensure no repeat of such incident in the future. We are looking forward to welcoming you back here on your next visit to Otaru.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peung A wrote a review Aug 2018
Bangkok, Thailand12 contributions2 helpful votes
Location is good. You can walk to otaru canal. Room was good, clean and comfy and staff was nice. The parking is next door to hotel which they parking staff is really nice too. I have not try the breakfast so i cant comment much. But overall Authent hotel otaru is good and recommend.
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru
Responded 7 Aug 2018
Dear Peung A, Thank you for your review. We are glad that you enjoyed your stay with us and our staff were at your service. We are looking forward to seeing you here again on your next visit here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$74 - US$144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
otaru authent hotel
LOCATION
JapanHokkaidoOtaru
NUMBER OF ROOMS
195
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Frequently Asked Questions about Authent Hotel Otaru
Which popular attractions are close to Authent Hotel Otaru?
Nearby attractions include Otaru Museum, Bank of Japan (0.2 km), JR Otaru Station (0.4 km), and Taishougarasu Museum (0.4 km).
What are some of the property amenities at Authent Hotel Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Authent Hotel Otaru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Authent Hotel Otaru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Authent Hotel Otaru?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Authent Hotel Otaru?
Conveniently located restaurants include Yabuhan, Kita no Donburiya Takinami Shokudo, and Sawasakisuisan Kaisenshokudo.
Are there opportunities to exercise at Authent Hotel Otaru?
Yes, guests have access to a sauna during their stay.
Is Authent Hotel Otaru located near the city centre?
Yes, it is 0.7 km away from the centre of Otaru.
Are any cleaning services offered at Authent Hotel Otaru?
Yes, dry cleaning and laundry service are offered to guests.
Does Authent Hotel Otaru offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Authent Hotel Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (0.9 km), The Site of Temiya Line (0.4 km), and Former Mitsui Sumitomo Bank Otaru Branch (0.3 km).