Grand Park Otaru

Grand Park Otaru

Traveller (844)
Room & Suite (452)
Grand Park Otaru
Videos (4)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.0
#3 of 17 hotels in Otaru
4.1 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.2 of 5 bubbles
Value
International hotel, Grand Park Otaru located on the bay area in Otaru. With this strategic location easily accessible to Yacht Harbour in Otaru Marina, offering magnificent view of Ishikari Bay, the Hotel provides a special moment away from routine and gracious resort life.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
24-hour security
Baggage storage
24-hour check-in
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Vending machine
Meeting rooms
Chapel / shrine
Concierge
Currency exchange
Executive lounge access
Shops
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Chinese, Japanese
Hotel links
Special Rate:Special rate available

Location

11-3 Chikko, Otaru 047-0008 Hokkaido
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
New Chitose Airport
69.1 km
See all flights
Okadama Airport
30.3 km
See all flights
1,316Review21Q+A82Room tips
Traveller rating
  • 541
  • 549
  • 151
  • 39
  • 36
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
GelatoSF wrote a review Dec 2023
San Francisco, California
Hotel's Favourite
4.0 of 5 bubbles
Had a beautiful view facing the water and yachts. The room and bed were comfortable. There is traffic down below, but the room was very quiet day and night. The bathroom tiles are aged, but shower and amenities worked fine.

Breakfast was included and there was a good variety of Asian dishes and western breads. The fluffy egg omelet would have been much better if it was cooked to order (to remain hot). The breads are fresh and delicious as is the soup noodle dish.

The hotel is connected to a mall, which made getting food and snacks very convenient during the Day. The mall had restaurants, cafes, supermarket, and a multi-level store like Macys. Some stores were closing at 6pm.

To get to the Fish Market, the shopping street (LeTao, Snoopy, Music Box museum,...), and the River, just take a taxi from the hotel.

What could be improved:
1. Better restaurant information on the hotel website. When I looked through the website to figure out where I could get a late dinner that first night, all of the restaurants listed in the hotel was 'closed'. I ended up eating dinner at the train station before taking the final train to Otaru. That made us arrive at Otaru very late and the town was asleep, as in no taxi in sight.
2. Improve communications in the evening at Front Desk. We called the hotel for a taxi but was told none is available, and that we could just walk. On google, I could see that the distance from the train station is not far at all, but in the DARK late at night, after a long 11 hour flight and a connecting flight from Tokyo, lugging 2 suitcases, and google not being helpful in getting us out of the station in the right direction, we were simply exhausted and wanted to sleep. We ended up dragging our suitcases down some stairs (where are the elevators when you need them?) and walking along some train tracks to find our way to the hotel.
Read more
Date of stay: November 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 22 Jan 2024
Thank you for staying at Grand Park Otaru. Thank you very much for taking the time to post your comments and comments regarding your stay. We take your feedback seriously and will make improvements as soon as possible to ensure that our guests can stay with peace of mind. The next time you come to Otaru, all of our staff will be looking forward to making a reservation at Grand Park Otaru. Grand Park Otaru Sugiyama
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yeung N wrote a review Jan 2020
Singapore, Singapore
4.0 of 5 bubbles
Stayed at Grand Park Otaru for 3 nights in Jan 2020. Pleasant stay. We were in Otaru mainly for skiing, so didn't really go into the city to check out the canal and other sightseeing spots. The hotel is located not far from the express way, so it is easy to get onto the express way heading to Kiroro, Sapporo Kokusai and New Chitose airport. There is an underground carpark and it costs 1000 yen per day parking, multi-entry. There is a shopping mall connecting to the hotel and it has a few restaurants and a supermarket. The JR train station is about 15 mins walking distance, mostly indoor (until 8pm) through a massive multi-purpose shop (they sell everything). The hotel is a little dated and there is no gym. Nevertheless it was comfortable, good location, and good value for money. Recommended!
Read more
Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 12 Jan 2020
Dear Yeung N, Thank you very much for sharing your experience at Grand Park Otaru. We are glad to hear that you enjoyed the adjacent shopping mall and skiing during your stay. As you mentioned, our hotel is in close proximity to top-notch ski resorts such as Kiroro and Sapporo Kokusai. Also, we provide a waxing room and service so that our guests' skis and snowboards are in peak performance. We would like to thank you again for taking the time to share your feedback. We all look forward to welcoming you again. Sincerely, Henri Ozawa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
xClark-Griswoldx wrote a review Jan 2022
Sapporo, Japan
5.0 of 5 bubbles
I’ve just finished a night at the Grand Park Otaru due to a blizzard hitting Hokkaido the past three days. Most hotel rooms outside Sapporo and Niseko will be tiny boxes. My room here in Otaru is a very spacious twin. I have a mountain view on the 12th floor and the room is warm and comfortable. Very little noise from other guests. The bathroom has an actual tub, as opposed to the unit bath found all over Japan. The bed is comfortable. Easily this room could accommodate two people, or a small family. The lobby of this hotel is beautiful and there is an entrance into the attached Wing Bay shopping center, where there are plenty of restaurants and a supermarket. Sakaemachi is five minutes by car away, or a 15 minute walk. Everything you need for a pleasant stay is here, with no need to go outside into the snow. One of the best hotels in Otaru.
Read more
Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 15 Jan 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your stay was comfortable. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ambamb8 wrote a review Feb 2020
Kaohsiung, Taiwan
4.0 of 5 bubbles
Last stayed here during the summer. This time came for the ski season.

Mountain view room is also very nice (vs. sea view), overlooking the village in snow and railway (from a distance). Sound proof is excellent.

The buffet lunch is excellent and of great value. Although it's less premium than the weekend dinner version, but the price is also very reasonable. Definitely much better than going to food court. The fried rice with seafood is so good. Also the Fried chicken with salad dressing. (Both dishes I usually avoid in buffet.) The western dishes could be improved though.

The hotel sits on top of a shopping mall with supermarket (Aeon), food court, etc. so it's easy to get everything.

The room deco is more traditional yet very well maintained. I am very happy with my stay and will come again.
Read more
Date of stay: January 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 13 Feb 2020
Dear ambamb8, Thank you very much for sharing your experience at Grand Park Otaru. We are glad to hear that you enjoyed the mountain view from the guestroom and the lunch buffet. We wish you would recommend us to your loved ones, and look forward to welcoming you back with us soon. Sincerely, Henri Ozawa General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ellen O wrote a review Feb 2024
5.0 of 5 bubbles
The hotel is beautiful. The view from our room was absolutely stunning, looking out into the water and seeing the snow on the mountains and ground. The rooms are very clean and spacious. The mall attached to the hotel is very convenient.
The customer service is excellent! I will definitely return to this hotel.
Read more
Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 16 Feb 2024
Thank you for staying at Grand Park Otaru. Thank you very much for taking time out of your busy schedule to post this review. We are very happy that you had a memorable stay with us. We look forward to welcoming you back to Grand Park Otaru the next time you visit Otaru. Grand Park Otaru  Sugiyama
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
helloblythe wrote a review Jan 2024
Hong Kong, China
4.0 of 5 bubbles
Stayed in Grand Park Otaru for 6 nights during Christmas 2023. Although the hotel is a bit worn out, it is conveniently located within minutes from Otaru Chikko station. There is also a mall connected right to the hotel and the Aeon supermarket is our lifesaver during our stay. Most of the staff cannot communicate well in English but they tried their best to assist. Special thanks to Ms Inoue for going out of her way to assist in booking our shuttle bus to Kiroro, arranging taxi and even help us call the ski resort to sort out ski lift issues! We will definitely come back for our next stay.
Read more
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 22 Jan 2024
Thank you very much for staying at Grand Park Otaru. Thank you very much for taking the time out of your busy schedule to post a review. We are very happy to hear your compliments for our staff, as well as your personal comments. thank you. We will continue to serve as a role model for our staff and provide services that please our customers. The next time you come to Otaru, please make a reservation at Grand Park Otaru and our staff will look forward to welcoming you back. Grand Park Otaru Sugiyama
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin P wrote a review Feb 2022
Okinawa City, Japan
5.0 of 5 bubbles
Stayed only one night during our honeymoon trip in Hokkaido and this was by far the most thoughtful and considerate hotel of our trip!
For starters the staff enlightened our day, the lady who took care of us upon our arrival was extremely nice and she brought a surprise cake for our honeymoon! Nice intention.
The room was spacious and the view gorgeous. Extremely clean.
Thank you all (and specially this lady at the front desk).
Read more
Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 21 Feb 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your memorable stay was comfortable and we thank you very much for your warm compliments about our staff. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
qsdf wrote a review Dec 2023
Tokyo, Japan
2.0 of 5 bubbles
I stayed for three nights It was disappointing as the receptionists cannot speak good enough English to complicate. It seems that the hotel does not provide training of English language. How can this hotel be qualified as a 4 star hotel? There is no food outlet. No room service and restaurants for meals ( only breakfast of mediocre quality ) . Mr Nichio at the reception is the only person who speaks English well enough. No porters as well. The room is worn out in which the carpet looks dirty. I wonder the mother company in Singapore ( Park Hotel Group) knows of the poor standard of this hotel which is supposed to be INTERNATIONAL!!!

I feel cheated as that is not a 4-star hotel as advertised .
Read more
Date of stay: December 2023Trip type: Travelled solo
Room Tip: too far from the tourist area of Otaru canel and shopping area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 15 Dec 2023
Thank you for staying at Grand Park Otaru. Thank you very much for taking time out of your busy schedule to write this guest review. We are sorry that we could not provide you with satisfactory service during your stay. We will implement improvements and reforms, including language training for our staff. We sincerely apologize for any inconvenience caused. We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru. Grand Park Otaru Sugiyama
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
USExpat wrote a review Jul 2020
Kobe, Japan
3.0 of 5 bubbles
We stayed here for one night but were disappointed by the location and room. The view of the ocean was nice but the room very dated and had a stale odor to it. The wifi was terrible and barely worked. It was a 20-30 minute walk to the tourist areas through an industrial part of town. Would definitely stay somewhere else next time.
Read more
Date of stay: July 2020
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 16 Aug 2023
Thank you for choosing Grand Park Otaru. We are very sorry that we could not provide you with a pleasant stay despite choosing our hotel. We are always striving to provide you with a more satisfactory stay experience, and we are very sorry that we could not meet your expectations this time. We take your comments very seriously and will work to make improvements and prevent a reccurrence. Thank you very much for taking the time out of your busy schedule to provide us with your feedback. Although there are still some areas in which we are not perfect yet, we will continue to bring forth our efforts to make our hotel even better to satisfy our guests. Thank you very much for your valuable feedback. Grand Park Otaru Guest Service Masaki Kunizuka
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
山田祥子@山口県大島町 wrote a review Dec 2021
1.0 of 5 bubbles
This is the WORST HOTEL where I'd ever stayed in my life.
No friendly, slow action.

All travelers from abroad, you can find any other hotel closer to the canal and city center, but not here. Far from sightseeing area. No local buses.

Anyway, the staffs of this hotel are not professional. They do what they have to do.

As a Japanese, I never recommend here.

このホテルは決してオススメできません。市内から非常に遠く、バスはない。電車だと小樽市内での移動が大変。フロントは全くプロフェッショナルな仕事をしません。おもてなしではなく、自分のやるべき仕事だけをし、利用客目線は一切ありません。
フロントスタッフも、オフィスのスタッフも、事務的。助けを求めることがあっても、拒否されます。
本当にこのホテルに泊まらなければなりませんか?そうでなければ、運河にもっと近いホテルに宿泊するべきです。ここは絶対にオススメしません。
Read more
Date of stay: October 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 16 Aug 2023
グランドパーク小樽をご利用いただき、誠にありがとうございます。 当ホテルをお選びいただきましたにも拘わらず、快適なご滞在を提供できませんでしたこと、誠に申し訳ございませんでした。 より満足できるご滞在体験を提供するべく日々務めておりますが、この度はご期待に沿えず非常に残念でなりません。 今回のご指摘を真摯に受け止め、改善と再発防止に務めて参ります。 ご多忙の中、ご評価をお寄せいただき、誠にありがとうございました。まだまだ至らぬ点はございますが、お客様にご満足いただけるより良いホテルとなるよう引き続き努力して参ります。 貴重なご意見、誠にありがとうございました。 グランドパーク小樽 ゲストサービス 國塚
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carykong asked a question Dec 2019
Hong Kong, China329 contributions55 helpful votes
How’s the food or dinner in the hotel? is it worth to dine in ?
Answer from henry j
United States127 contributions116 helpful votes
The breakfast in the hotel was good. Also there is a shopping area attached to the hotel for quick food. But downtown area has some great restaurants. I believe there is a Michelin star restaurant downtown.
Serene1975 asked a question Oct 2018
5 contributions12 helpful votes
Hi, does the hotel provide coin operated laundry?
Answer from RTW123789
New York City, New York1 contribution
No, not available
Serene1975 asked a question Oct 2018
5 contributions12 helpful votes
How do I get here from new Chitose Airport? Any airport limousine? Thanks
Answer from wendyfoo
Singapore, Singapore59 contributions50 helpful votes
Hi. The best way is to take a train from the airport to Otaru Chikko Station via Sapporo. The hotel is linked to it. Fare is 1450 yen. No airport limousine to Otaru..
Otaru, Japan
Dear Guest, Thank you for your inquiry at Grand Park Otaru. We are sorry that our shuttle bus will start from 1st December 2018. We can available to arrange the taxi (Approx. JPY6,400/ One way) in that days. We are looking forward to see you in next winter.
Answer from Mimi
Hong Kong, China77 contributions25 helpful votes
No there isn’t any self-service laundry in hotel nor anywhere nearby
qsdf wrote a tip Dec 2023
Tokyo, Japan2 contributions10 helpful votes
2.0 of 5 bubbles
"too far from the tourist area of Otaru canel and shopping area"
Read full review
crouie wrote a tip Feb 2020
Singapore, Singapore26 contributions46 helpful votes
3.0 of 5 bubbles
"Sea view was nice"
Read full review
JoonKhee wrote a tip Jun 2019
Singapore, Singapore258 contributions52 helpful votes
5.0 of 5 bubbles
"Harbourview room"
Read full review
Eric J wrote a tip Jun 2019
Wels, Austria5,539 contributions502 helpful votes
3.0 of 5 bubbles
"The marina / Sea of Japan rooms have a very nice view and are quieter."
Read full review
canyondrive wrote a tip Oct 2018
LA, CA51 contributions61 helpful votes
2.0 of 5 bubbles
"Ocean views but there's not much there"
Read full review
Not the right property for you?
There are more places to choose from in the Otaru area.
PRICE RANGE
S$93 - S$164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park otaru hotel otaru, grand park hotel otaru, otaru grand park hotel, hilton otaru, otaru hilton
LOCATION
JapanHokkaidoOtaru
NUMBER OF ROOMS
296
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

GRAND PARK OTARU (S̶$̶3̶6̶6̶) S$177: UPDATED 2024 Hotel Reviews, Price Comparison and 1,161 Photos (Hokkaido) - Tripadvisor

Frequently Asked Questions about Grand Park Otaru
Which popular attractions are close to Grand Park Otaru?
Nearby attractions include Wing Bay Otaru (0.1 km), Otaru Port Marina (0.3 km), and Aeon Cinema Otaru (0.03 km).
What are some of the property amenities at Grand Park Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Park Otaru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Park Otaru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Park Otaru?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Grand Park Otaru?
Conveniently located restaurants include Sushi-Go-Round Sakana Isshin, Otaru, Terrace Brasserie, and Marina Bar & Restaurant.
Are any cleaning services offered at Grand Park Otaru?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Otaru offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Otaru?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Grand Park Otaru?
Many travellers enjoy visiting Kitaichi Glass 3gokan (1.7 km), The Site of Temiya Line (2.7 km), and Former Mitsui Sumitomo Bank Otaru Branch (2.4 km).
Does Grand Park Otaru have any great views?
Yes, guests often enjoy the harbour view available here.
All Otaru HotelsOtaru Hotel DealsLast Minute Hotels in OtaruHotels near Grand Park Otaru
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire