Luxurious place, excellent service. Please take note this place is not kids friendly: no proper baby chairs, no laundry service, expensive kids breakfast, very slippery floor in the onsen. Quite common in Japan, which is becoming a retirement home the size of a country :(
We stayed as a family for 2 nights in Aug. We drove to Hakone which I highly recommend as the town is quite spread out and Cycling/walking is a challenge as parts of the area are quite steep. The hotel was located off Highway 1. Very easily accessible for those coming by car. Closest train station is Hakone-yumoto stn. Greetings were personalised and welcoming. Coffee, Japanese tea and snacks were served at a waiting lounge as you check in. You arrive at the lobby on the 6th floor and rooms are below. There is a restaurant at lobby level where breakfast and dinner are served. This is important to note as not (as we later learned) all hotels have a restaurant and in general everything closes by 5 pm! We were shown to our room by a tiny earnest staff. The room was a tatami room with beautiful view of the hills. The room was beautiful - touches of gold, well maintained tatami, floor chairs, mood lighting, decor and vanity corner (with Jewelry stand). It was a well thought out room - yukatas for different heights, stool for shoe wearing, complete bathroom with generous amenities, own shower, automated toilet etc. Breakfast was amazing and the hand-made tofu was wonderful! The menu changes daily. We didn’t try dinner at the hotel (@yen10k per head) which we regretted as restaurants close early and choice of food is fairly limited to fast food Japanese fare (tonkatsu, tempura etc). Book early and note, it’s impossible to change times. The public spas have an external bath which we highly recommend. Do try the 2nd floor onsen (other than the one in the 3rd flr) which is accessible by a funicular car and less crowded. For traveling families, note that there is no laundry service at the hotel which is a minus for me as the weather was hot and clothes were generally drenched in sweat by end of day. …
We’ve spent in this hotel for 2 nights. There is only public onsen in this hitel but of course separate male and female. The staffs and service are good. As we’ve tried another onsen as well, could say that this one is the most convenient in Hakone. The breakfast would come in set but many sets. You could wear Yukata all the time during stay here.
This was the highlight of our Japan vacation, we booked a room with a private open air bath facing the forested hill which I strongly recommend so you can enjoy onsen in a very private way. The rooms are spacious and super comfortable, we asked for western beds just in case. Dinner in the room was exquisite, a multi course experience of fine japanese cuisine with superb service. I rarely write such raving reviews but this place was worth every bit
Hatsuhana has a wonderful onsen, especially for ladies, with two floor options. The outdoor baths are immaculate and fantastically maintained. The evening dinner was delicious and one of the bests I have had at an onsen. Japanese breakfast was also spot on. The only reason not to give five stars was that the entrance and "slope car" was a little old and outdated, but otherwise, a fantastic experience. Rooms were large and comfortable. Although my father told me the futon mattress was too thin and uncomfortable.