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Hotel Indigo Hakone Gora, an IHG hotel

924-1 Kiga, Hakone-machi, Ashigarashimo-gun 250-0402 Kanagawa Prefecture
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (149)
Dining (55)
Room & Suite (16)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Hakone Gora, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#66 of 254 hotels in Hakone-machi
Travellers' Choice
We invite you to explore our authentic neighborhood of Hakone Gora. Situated in the onsen town 2 hours from Tokyo, our 98 rooms, including 10 suites, are private escapes to our curious guests. Our vibrant rooms feature in-room onsen and a harmonic design between the traditional and modern. Discover the inspiring roots of Japanese heritage in the design of the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Car park
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Wine / champagne
Tennis court offsite
Highchairs available
Shuttle bus service
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hot spring bath
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Private balcony
Room service
Seating area
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Good to know
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
48Reviews4Q+A1Room tip
Traveller rating
  • 22
  • 16
  • 6
  • 2
  • 2
Time of year
Traveller type
Selected filters
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  • English
Popular mentions
Zachary H wrote a review Aug 2021
Tokyo, Japan4445 contributions372 helpful votes
We used reward points to book a last minute weekend night at Hotel Indigo. We’ve been to other onsens in the area, but wanted to try this (relatively) new onsen. Our well appointed room had a private outdoor bath that was seemingly fed with onsen water. Though the view from our riverside room wasn’t as beautiful as some of the other onsens we’ve visited (the riverside rooms overlooked the small town of Gora), the outdoor bathing was nice. We were also happy with the size of the room and the quality of the bed. Our breakfast in the morning - served in the first floor dining area - was also good. I would recommend others to try the various breakfast bento options, though the Eggs Benedict were also good. The breakfast buffet was limited, but hit the spot before our drive back to Tokyo. Hotel Indigo is a modern take on an ancient Japanese institution. We enjoyed the hotel, but did feel that the hotel was lacking some of the more traditional Hakone onsen charm that other, more established, onsens in the area have. While there isn’t much they can do about their location immediately adjacent to the town, I would also note that people who are looking for an intimate getaway in the mountains may be a bit disappointed with the views from the rooms. We’re happy that we visited, but will likely opt for a different onsen option when we return to Hakone.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Try the mountain-side suits; we found the riverside to be a bit loud and scenery not so beautiful.
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1 Helpful vote
Response from Cecilia Tani, Owner at Hotel Indigo Hakone Gora, an IHG hotel
Responded 15 Aug 2021
Dear DevelopmentTraveller Thank you very much for choosing Hotel Indigo Hakone Gora and for taking the time to share your feedback about your recent stay with us. We also appreciate you for such high rate you have given to us with the great comments. Regardless of your positive feedback, we apologies for the inconvenience of view from Onsen leaving you a negative impression. Your honest opinion has been shared with the relevant department for improvement.  It is always encouraging and more inspiring for us to have direct feedback from our guests to aim even higher for the better service.  We sincerely hope that we will get another chance to welcome you back in the near future.  Best regards, Hotel Indigo Hakone Gora
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Josgreet1 wrote a review Apr 2021
Tokyo, Japan97 contributions71 helpful votes
Stayed in a riverside king room. The atmosphere is relaxed and not as overdone as many Japanese hotels, yet it has a luxurious feel. A 15 minute walk (up the stairs) will take you to Gora with some nice restaurant options (be sure to try the Gora Brewery and Grill). Just across the river is the starting point of some great hiking trails. Beds are a bit hard but the rest of the room is excellent. Would go to this hotel again.
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Date of stay: April 2021
2 Helpful votes
Response from Paul Tsuji, Owner at Hotel Indigo Hakone Gora, an IHG hotel
Responded 15 Apr 2021
Dear "Josgreet1", We appreciate you staying with us at the Hotel Indigo Hakone Gora. It's great that you managed to have a relaxing time with us during your stay. Well done on walking up to Gora train station, you are fitter than me! There are a few good hiking trails around the hotel to experience and as the weather is warming up a little, great time to do so. Hope you do come and visit us again! Warm Regards Paul Tsuji General Manager
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GroovyM wrote a review Mar 2021
Kobe, Japan292 contributions100 helpful votes
Highly recommend the Indigo Gora hotel. Staff is very friendly and helpful. Room was clean and quiet, it was easy to sleep well. The onsen in the room was an excellent amenity. The steak restaurant was delicious with a good wine selection
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Date of stay: March 2021
1 Helpful vote
Response from Paul Tsuji, Owner at Hotel Indigo Hakone Gora, an IHG hotel
Responded 12 Mar 2021
Dear “GroovyM”, Thanks for your feedback about the Hotel Indigo Hakone Gora. All of the guest rooms in the hotel have their own private onsen. After a soaking in the natural minerals of the onsen water, I am sure that you had an excellent night sleep. The food and beverage team were extremely happy to hear your review when we read it in the morning briefing. We use Ashigara beef, or Shoshu beef, both from Kanazawa and we also have our own dry age cabinet, where we do 30 day dry aged beef. Our sommelier is looking into the wine selection now and happy that you could find something to your liking. Hope to welcome you back to Hakone in the near future. Warm Regards Paul Tsuji General Manager
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Shenna A wrote a review Dec 2020
1 contribution1 helpful vote
Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.
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Date of stay: December 2020
Sleep Quality
1 Helpful vote
Response from Paul Tsuji, Owner at Hotel Indigo Hakone Gora, an IHG hotel
Responded 2 Jan 2021
Dear “868shennaa”, Congratulation on your anniversary and thank you for spending it with us at the Hotel Indigo Hakone Gora. The team remember you, it’s very rare that anyone stays for 5 nights. It’s great that we could help to make your anniversary a memorable one. The feedback about our team is much appreciated, we have been working hard to improve service levels and reading your comments tells us we are heading in the right direction. We actually discussed in the morning operational meeting about the eggs being a little soft for your first night. It’s great that we could ensure you got your eggs the way you liked them for the rest of your stay. Happy that you enjoyed the food at the restaurant, our chefs have been working hard on food quality, the wood fire grilled asparagus has a light miso glaze and finished off with bonito flakes, while the salmon is also cooked on the wood fire grill giving it a light smoked flavor. The guest rooms all have a private onsen bath, with the riverside room bathtub on the balcony. The TV is new and can be connected to Netflix, amazon prime etc. so that you can still watch the shows you like, though I have to admit, the ability to view shows depends on your location, so if you have a US Netflix account, some of the shows can’t be viewed in Japan. The hotel also has two more onsen areas, the foot soaking onsen and as you rightly pointed out, a little cold in Winter. There is also an indoor pool onsen. This indoor onsen requires a swim wear (that the hotel has available), so is not what you would call a traditional bath house type onsen. With the world as it is at the moment, we make sure to take precautions for our guests and also our staff. All guests are required to wear a mask at the restaurant and we also provide plastic gloves for use at the buffet area. As part of the IHG group we have strict policies as to cleanliness all throughout the hotel. The surrounding neighborhood as a lot to offer and sounds like you managed to see quite a range of things in Hakone. We look forward to your next visit in Spring Warm Regards Paul Tsuji General Manager
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trevor w wrote a review Oct 2020
Tokyo, Japan104 contributions65 helpful votes
A stunning hotel with a warm and welcoming atmosphere. The tone is set as soon as you walk through the front door for a relaxed and enjoyable stay. The staff are excellent, the food divine and plentiful! The wood grill is amazing especially for the steaks. The rooms are warm and cozy with the private outdoor onsen a blessing. Looking forward to the next time. Thank you!
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Date of stay: October 2020Trip type: Travelled with family
2 Helpful votes
Response from Paul Tsuji, Owner at Hotel Indigo Hakone Gora, an IHG hotel
Responded 27 Oct 2020
Dear trevorw379, Thank you for your review of the Hotel Indigo Hakone Gora. It's great that we could look after you during your stay. We were all very happy to read your review and that you had an enjoyable stay. The culinary team were chuffed to hear about your comments. All rooms have a personal onsen, with the rooms facing the river, the onsen is on the balcony. We didn't even anything about the birthday, but happy we could it a special occasion. We look forward to welcome you back in the future. Warm Regards Paul Tsuji General Manager
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US$334 - US$905 (Based on Average Rates for a Standard Room)
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machi
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Frequently Asked Questions about Hotel Indigo Hakone Gora, an IHG hotel
Which popular attractions are close to Hotel Indigo Hakone Gora, an IHG hotel?
Nearby attractions include Miyaginohayakawa River Bank (0.2 km), Nakamuraya (0.3 km), and Hakone Miyagino International Trout Fishing Ground (0.3 km).
What are some of the property amenities at Hotel Indigo Hakone Gora, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Hakone Gora, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo Hakone Gora, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Hakone Gora, an IHG hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Indigo Hakone Gora, an IHG hotel?
Conveniently located restaurants include Tamura Ginkatsutei Honten, Pannomimi, and Box Burger.
Are there opportunities to exercise at Hotel Indigo Hakone Gora, an IHG hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Hotel Indigo Hakone Gora, an IHG hotel have an airport shuttle?
Yes, Hotel Indigo Hakone Gora, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Indigo Hakone Gora, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo Hakone Gora, an IHG hotel?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Filipino.
Are there any historical sites close to Hotel Indigo Hakone Gora, an IHG hotel?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (5.8 km), Daiyuzan Saijoji Temple (Doryoson) (5.8 km), and Hakone Sekisho and Hakone Sekisho Museum (6.9 km).