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This hotel is gorgeous and the area is beyond beautiful. But the most defining feature of our stay was the unbelievable care and attention given by the Event Manager Suzuki. We've stayed at a number of high-end hotels and all of them have incredible service,...More
We decided to stay here as after 3 nights in Ryokans we wanted a bit of luxury. This hotel is a perfect venue for that. Near Gora so worked well as a location for exploring Hakone and the hotel shuttle ferried us to and from...More
Suzuki took amazing care of us during our stay. He was extremely attentive to our needs, our likes and dislikes, and knew who all 9 of the members in our party were. We had a great experience and I would highly recommend this hotel and...More
It’s hard to separate my review of this lovely hotel from the terrific service offered to our family by Suzuki-san, the event manager. We visited with a family of 9. Each of our rooms was the epitome of Japanese elegance. The restaurant service and food...More
The hotel located just 500m from cable car station, and only 2 stop away from Souzan where u can catch ropeway to Owakudani. Neighborhood is amazing, very nice to walking around. Hotel provide complimentary evening cocktail, as well as morning coffee/tea service. Room is very...More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask... More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask the time for the shuttle as the time I went, they had only 3 times a day.