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Traveller (714)
Room & Suite (387)
Dining (64)
Overview
  • Excellent42%
  • Very good46%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“yamashita park”(32 reviews)
“cruise terminal”(18 reviews)
“new wing”(5 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (879)
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164 results
Traveller rating
94
57
8
4
1
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LanguageEnglish
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94
57
8
4
1
Show reviews that mention
All reviewsyamashita parkcruise terminalnew wingpre cruisemain buildingoriginal buildinggeneral macarthurchinatown stationnice cocktail barhigh towerbusiness loungehuge windowsinteresting historyhistorical hotelthe red brick warehouseday passinternational standards
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1 - 5 of 164 reviews
Reviewed 1 week ago via mobile

I stayed on the 11th floor, in the Tower, corner room and had a spectacular bay view. The hotel is historic, the original building was built before WW2, still very much in tact and fascinating to see. The room was a little worn, but very...More

1  Thank laura s
Response from 宿 泊, マネージャー at Hotel New GrandResponded 6 days ago

We thank you for choosing Hotel New Grand and for taking your precious time to post your review with such kind words. I have passed on your praise to all our staff concerned and especially our front desk clerks were thrilled to learn your feedback....More

Reviewed 26 May 2018 via mobile

What a wonderful gracious hotel in the most supurb location. Our enormous room looked onto the magnificent public gardens . The staff could not do enough for us to make our stay enjoyable and really was one of the highlights of our trip to Japan....More

2  Thank Jo C
Response from 宿 泊, マネージャー at Hotel New GrandResponded 10 June 2018

We appreciate your time to post your kind review regarding your stay at Hotel New Grand. We would be thrilled if we had been able to brighten up your trip in Japan. We hope you will have a chance to stay with us for a...More

Reviewed 21 May 2018 via mobile

My stay in Yokohama at the Hotel New Grand was fantastic! Had the pleasure of my brother joining me on this one and we have only good things to say about the country, the people, the hotel. Talking about the hotel, the employees go above...More

1  Thank Undread
Response from 宿 泊, マネージャー at Hotel New GrandResponded 10 June 2018

Thank you very much for your kind comments toward our hotel. I’m so pleased to learn that you enjoyed your stay with us. I’m especially very delighted that you liked our country and the people. I sincerely think we have an important role to build...More

Reviewed 7 May 2018

We stayed at this hotel for 2 nights after leaving our cruise ship in Yokohama. We had a lovely room on the 13th floor in the tower building at the front overlooking the bay. What a view!. The room was spacious and very well appointed...More

Thank phital
Response from 宿 泊, マネージャー at Hotel New GrandResponded 25 May 2018

We thank you so much for writing a nice comment regarding your previous stay at our hotel. We are sorry to hear that our bed firmness did not fit your preference. Next time you stay with us, we will prepare some extra bed pads to...More

Reviewed 2 May 2018

Amazing two direction view from my spacious room in the tower. A beautiful and historic hotel with a wonderful atmosphere. Perfect location to China Town, Minato Mirai and connection airport. Lovely breakfast and breakfast area. Service was outstanding. Thank you especially to the young woman...More

Thank tzb1
Response from 宿 泊, マネージャー at Hotel New GrandResponded 9 May 2018

We are very grateful to you for taking your time to post a review. I am delighted to inform you that I found out the bellhop who assisted you for catching the bus to Haneda and passed on your kind comments to her. She was...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$106 - US$633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Yokohama
#2 Luxury Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$106 - US$633 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Yokohama
#2 Luxury Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (714)
Room & Suite (387)
Dining (64)
Pool & Beach (1)
Amenities (34)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
shimaBargaraBeach
8 June 2018|
AnswerShow all 3 answers
Response from Kortney K | Reviewed this property |
I'm not 100% sure about the shuttle bus. But according to other sources there is one for an additional charge. The shuttle should either have a storage space in the back of the van if not like usual shuttle buses to fit... More
1
Vote
shimaBargaraBeach
19 March 2018|
AnswerShow all 2 answers
Response from Uktonyuk | Reviewed this property |
Hi The airport website gives the schedule. We flew into Narita and the coach was in the afternoon and we arrived early am. We booked an airport shuttle service. The hotel staff are very helpful and am sure they will be able... More
1
Vote
Priscilla L
15 January 2018|
AnswerShow all 4 answers
Response from ホテルニューグランド宿泊部 | Property representative |
Dear, MS. Priscilla L Thank you very much for contacting us. Regarding transfer from Haneda airport to Hotel new grand, the public bus (720Yen) from Haneda airport to Yamashita Park is the same one as the airport limousine... More
1
Vote
Google Translation
Room Tips
"Get a room in the tower building facing the bay for magnificent views."
Read review
"try a corner room for view over Minatomira and the port. There are only four."
Read review
"We enjoyed tower high floor"
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"Corner suite"
Read review
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