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Hotel New Otani Hakata

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Hotel New Otani Hakata
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273 Reviews from our TripAdvisor Community

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Showing 47: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

Service was what I enjoyed most at this hotel. The staff was consistently polite and was ever ready to offer assistance and to go above the call of duty. It was true Japanese hospitality at its best! My room on the 10th floor was good sized and had everything needed for basic comfort. It had good amenities like slippers, robes,...

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Thank Fats88
Reviewed 4 weeks ago via mobile

Just stayed there for 2 nights and we brought along our 1 year old with us. Room was good size and the crib was all setup the moment we walked in. Hotel is short walk from the main Tenjin area and have plenty of small local restaurants and Yatai close by. Service is excellent, extra thanks to the manager there,...

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Thank edwin l
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for the room, location and service. Also we are happy to hear that " Will definitely stay there again." We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

Melbourne, Australia
Reviewed 28 February 2017 via mobile

I stay here when i come to fukuoka for business. It s centrally located and about 30mins by taxi from airport. A dead shopping mall attached. Eateries around. Hakata daruma ramen just behind 3 mins walk. Across the street in the Sun Road alley there is a Can Do 100 yen shop. So good. Room spacious. Bed and pillows comfy....

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Thank Tweetcoz
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for the location, the room, staffs and so on. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

The Hague, The Netherlands
Reviewed 1 February 2017

cozy and it was big room than other Hotel in Hakata. You can go to the tenjin ( most shopping place) by 10 min walk and near Hakata station as well. You can go to the Airport by shuttle bus, there is bus stop in front of the hotel. Kind staff.

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Thank young92
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you were satisfied with our location and found the room to be comfortable. Thank you and we look forward to being of service to you soon.

Reviewed 18 January 2017

We stayed at the Hotel New Otani Hakata for two nights. I was pleasantly surprised by how well-located it was - within easy walking distance to the shopping in Tenjin (and Ichiran there!) and Daimyo. For the Hakata train station, it was a taxi ride for the equivalent of $7-15 depending on traffic. Our room was comfortable. The bathroom was...

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Thank MistyAsh
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad to see your compliments for our Hotel - the location, the room, and Japanese breakfast. The Hotel New Otani Hakata has been established for about 40 years, we have been making effort to carry on the tradition and improve service quality. We...

Singapore
Reviewed 13 January 2017 via mobile

The hotel was nicely furnished and the rooms were one of the better ones I've come across in Japan. Not too small and the bathroom has all the amenities you would need provided. Restaurants in the hotel are pricey, I would suggest taking a bus (¥100) or taxi (about ¥800) from outside to the Hakata station area for many food...

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1Thank 506fayel
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our Hotel. However, we apologize for any confusion by the parking system. We will make every effort to provide a display easily understandable for our guests. We hope to...

Tokyo Prefecture, Japan
Reviewed 21 December 2016

True to the Otani brand, this hotel is a well-maintained classic. Whilst furniture showed signs of aging, they were of high quality and spotless all-round. Attentiveness and professionalism of the staff rivals - and beats - some of the top 5-star hotels I've had the pleasure of staying at. The hotel is not the most central of locations but it's...

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Thank Mark L
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our Hotel. There are a lot of other restaurants and tourist attractionsins the surrounding area. We hope to see you back at Hotel New Otani Hakata on your next...

Reviewed 1 December 2016

Stayed here during honeymoon trip in Japan & top star hotel: great cladssic luxury with huge reception, uttermost friendly & very efficient English speaking staff. Choice of 7 great restaurants, coffee bar, etc. Located walking distance from vivid Fukuoka city centre.

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Thank 411yvesd
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for choosing to stay with us for your honeymoon and taking the time to write this review. We are so glad to see your compliments for our hotel, the staff, our restaurants and the location. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.

UK
Reviewed 4 October 2016

The older managers of this hotel were very nice and polite. The female employees (the cleaners, porters, and the front-desk women) were absolutely lovely. But some of the young male staff were not nice at all. I can not forget the night-shift front-desk guy who glared at me while I was talking to someone nearby. I felt the way he...

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2Thank tv2te
Reviewed 11 August 2016

We stayed in the hotel for 3 nights last week (Aug 16), we chose the Japanese-style room so that the kids could experience a little bit of the Japanese-living culture. Although we were located on the 4/f with no view, however, the room itself had captured all of our attention: 1. The big was huge! It had a dining room,...

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Thank William W. C
マネージメントサービス, Manager at Hotel New Otani Hakata, responded to this review

Thank you for staying with us and taking the time to write this review. We are so glad that you enjoyed your trip. Also we glad to see your compliments for our room and the staff. Japanese-style room has an area of around 80㎡ and divided into a living room and bedroom. I think that the room is suitable for...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over. ... more   less 

Additional Information about Hotel New Otani Hakata

Address: 1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
Region: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka > Tenjin Station
Price Range: $131 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel New Otani Hakata 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
New Otani Hakata Hotel
Hotel Style:
#14 Luxury Hotel in Fukuoka
#29 Business Hotel in Fukuoka
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Otani Hakata staff and other travellers.
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Toronto, Canada
over a year ago
Huntington Beach, California
over a year ago
Singapore, null, Singapore
over a year ago

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Questions? Get answers from Hotel New Otani Hakata staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the view are all same probably, this hotel has smoking room.”
young92, 31 Jan 2017 | Read review
“best in Japan / Fukuoka centre”
411yvesd, 1 Dec 2016 | Read review
“Check in early you could have better choice of guest room.”
989Sport, 6 Sep 2015 | Read review
“If you are very tall, choose another hotel. I could not stand up in the bathroom.”
115alanah, 15 Apr 2015 | Read review
“Rooms facing the Watnabe-dori side offers more interesting view”
la_speranza, 4 Mar 2015 | Read review
5 of 5