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ANA Crowne Plaza Kumamoto New Sky

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ANA Crowne Plaza Kumamoto New Sky
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308 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Melbourne, Australia
Level Contributor
177 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 week ago via mobile

This is a large, modern hotel about 8 minutes walk from the JR station. There is a shuttle service that runs every 30 minutes from the West Exit. Stayed two nights in a very large twin room with a window view over the river. The lights at night were lovely. There are a number of restaurants in the hotel and... More 

Helpful?
Thank Panda055
San Francisco, CA
Level Contributor
191 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 2 weeks ago

With just a few upscale hotels in Kumamoto to select from, we opted to stay at the ANA Crowne Plaza given we could redeem IHG points for a free night. Located 10 minute from the JR Station by foot, and another 20 minutes to downtown Kumamoto, the ANA Crowne Plaza's location near the river is a bit inconvenient if you... More 

Helpful?
Thank Aram K
San Francisco, California
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

We had a wonderful stay at this hotel. Can't say enough about the fantastic staff who made us feel at home. Very comfortable room with a pleasant view of the river. Easy to walk into town and close to train station. Very quiet neighborhood. Great buffet breakfast. Nice bar with piano. Dinner in the Italian restaurant was delicious. We enjoyed... More 

Helpful?
Thank Mandfu
New York, NY
Level Contributor
102 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 28 October 2016

Nice location with views of the river. Friendly staff, room was nicer than I was expecting. It's less than 1km walk from the train station. There's not much around the hotel itself. The castle is about 2.5km away. During my visit (October 2016) many sightseeing spots were still closed. I got a list of what was open/partially open/closed. Kumamon really... More 

Helpful?
Thank trippyNYC
Incheon, Incheon, South Korea
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2016 via mobile

Dear Staff of ANA Crowne Plaza Hotel Kumamoto, I want to sincerely thank you for all the help, support and concern that the Kumamoto hotel staff showed me during my stay and during twice powerful earthquakes in Japan. When powerful earthquake struck Kumamoto twice all the hotel staff was taking care of guests all nights and all days. The hotel... More 

Helpful?
2 Thank Yongkil L
kmmt_newsky, Public Relations Manager at ANA Crowne Plaza Kumamoto New Sky, responded to this review

Dear Mr. Yongkil L Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. Our hotel have reopened since 30th April 2016 which is after Kumamoto earthquake. We are really glad to see all guests again and we would... More 

Bangkok, Thailand
Level Contributor
136 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 14 April 2016

Had 2 nights to spend in Kumamoto and had some IHG points to burn, so ANA Crowne Plaza was a good option. It’s right near Kumamoto station and about 20 min walk/10 min tram from the city centre, so reasonably convenient. The building itself is quite old and dated, but inside it’s been renovated and quite nice - the lobby... More 

Helpful?
Thank Chris W
IHGService, Guest Relations Manager at ANA Crowne Plaza Kumamoto New Sky, responded to this review

Dear Chris W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the front desk service and lobby. However, we’re sorry we fell below your expectation regarding the bed and the air conditioning. We will address these concerns. We take all reviews... More 

Oxford, United Kingdom
Level Contributor
74 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 22 February 2016

The hotel is one and half tram stops away from the city's train station and several stops away from the castle. So strictly speaking, it is not in the ideal location. But the shuttle bus rescued it. A cute giant kumamom is sitting seriously next to the driver, with its safe belt fastened. We were quite amazed by the serious... More 

Helpful?
1 Thank dewei j
kmmt_newsky, Public Relations Manager at ANA Crowne Plaza Kumamoto New Sky, responded to this review

Dear Ms. dewei j Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. Our hotel have reopened since 30th April 2016 which is after Kumamoto earthquake. We are really glad to see all guests again and we would... More 

Melbourne, Australia
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 1 February 2016 via mobile

While travelling on the tram in Kumamoto, I dropped my mobile and only discovered the loss when I reached the hotel. Mr Ozasa Kenro and the staff at reception were very helpful in contacting the tram company. However the mobile had not been found, so we tried to retrace our steps hoping to locate it. While we got back to... More 

Helpful?
Thank kwan3452
kmmt_newsky, Public Relations Manager at ANA Crowne Plaza Kumamoto New Sky, responded to this review

Dear Mr/Ms. kwan3452 Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. Our hotel have reopened since 30th April 2016 which is after Kumamoto earthquake. We are really glad to see all guests again and we would like... More 

Pittsburgh, Pennsylvania
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 January 2016 via mobile

We stayed for 4 nights here to commutes in Kyushu cities of Nagasaki, Beppu, Fukuoka, and Aso. The hotel is in a walking distance from Kumamoto JR Station. An airport bus stop is just in front of the hotel so it is convenient to get from and to the airport. Seeing the town, a tram station is just minutes away.... More 

Helpful?
Thank WaLNUTTo
kmmt_newsky, Public Relations Manager at ANA Crowne Plaza Kumamoto New Sky, responded to this review

Thank you for choosing to stay with us and for sharing your feedback. We are very pleased to hear that you enjoyed your stay and that our service met your expectations. Our hotel have reopened since 30th April 2016 which is after Kumamoto earthquake. We are really glad to see all guests again and we would like to greet our... More 

Hong Kong, China
1 review
Reviewed 28 December 2015 via mobile

I stayed this hotel 3D2N. All staffs are nice and I would like to appreciate a foreigner staff (forgot his name) who provided a lot of useful information to us!! Room was large enough and comfortable. You can request different type of pillows if necessary. However, there is no restaurant around the hotel. If you don't want to have breakfast... More 

Helpful?
Thank dada2437

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The ANA Hotel Kumamoto Newsky, situated by the Shirakawa River, stands distinctively sleek and modern in the city’s skyline. Boasting an array of facilities and classic Japanese Hospitality, the hotel is a popular stopover for travelers visiting the famed Kumamoto Castle and Suizenji Park. ... more   less 

Additional Information about ANA Crowne Plaza Kumamoto New Sky

Address: 2 Higashiamidajimachi, Chuo-ku, Kumamoto 860-8575, Kumamoto Prefecture
Region: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto
Price Range: $128 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Kumamoto New Sky 4*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Agoda, Priceline, Odigeo, IHG and JAPANiCAN so you can book your ANA Crowne Plaza Kumamoto New Sky reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ana Hotel Kumamoto
Hotel Style:
#2 Luxury Hotel in Kumamoto
#5 Family Hotel in Kumamoto
#7 Business Hotel in Kumamoto
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Questions & Answers

Here's what travellers have asked, with answers from ANA Crowne Plaza Kumamoto New Sky staff and other travellers.
3 questions
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Questions? Get answers from ANA Crowne Plaza Kumamoto New Sky staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One side has Riverview.”
 of 5 bubbles trippyNYC, 27 Oct 2016 | Read review
“Choose a high floor!”
 of 5 bubbles Kokokuma_Duy, 20 Dec 2015 | Read review
“High-Floor, River View”
  • River view
  • 2 full beds
 of 5 bubbles banjo518, 20 Dec 2015 | Read review
“Choose the river view room if you could”
  • Our deluxe twin room
 of 5 bubbles AllenFunIsland, 3 Dec 2015 | Read review
“ask for the room facing the river”
 of 5 bubbles PT196, 22 Nov 2015 | Read review
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