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The New Hotel Kumamoto

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The New Hotel Kumamoto
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173 Reviews from our TripAdvisor Community

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Showing 31: English reviews
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Reviewed today NEW

We had a nice stay at this hotel for 3 nights, the rooms are spacious for japanese standards and clean and comfortable. Location is right at the train station but pretty far for the center. So ideal for taking day trips from here.

Thank 9,871,234
Yackandandah, Australia
Reviewed 4 days ago NEW

Being so close to the JR Line is a huge plus with this hotel. The staff were great to deal with. They have limited English, but then again, I am in Japan and I have limited Japanese! Would happily recommend this hotel to anyone. 160 yen gets you into town on the great little vintage trams and the cab fare...

Thank PeteDenahy
Taipei, Taiwan
Reviewed 5 February 2017

1. right next to the station, easy to get anywhere. 2. Breakfast is wonderful. lots of food. 3. Service is good 4. Transportation is easy and cap is always waiting outside. 5. Room is small. same as other cities in Japan

Thank Richard C
Paris, France
Reviewed 28 December 2016 via mobile

The hotel is just 2 minutes walk from the JR train station. Exit the station and look left you see the hotel. The hotel is a bit aged and some renovation is currently done at the back of the hotel. The rooms are however small and no space to move after leaving the luggages on the floor. Good place to...

Thank chow48
Brisbane, Australia
Reviewed 15 November 2016 via mobile

Pretty typical of a 4 star hotel, the foyer is very lavish and staff particularly attentive. The rooms are still small, but better than usual for Japan standards and we got a really good rate with breakfast included. This may have been because there were renovations happening which didn't affect us at all but there was some scaffolding on the...

Thank Sarah W
Hong Kong, China
Reviewed 20 October 2016

You might know Kumamoto is famous for their mascot Kumamon. Which is a super cute black bear. If you visit Kumamoto, you will be surrounded by him. New otani Hotel and some other hotels offer Limited edition Kumamon Theme room. The difference is, as advertised online, New Otani Hotel offer guess free Limited Edition Bath Towel and face towel. As...

1Thank taxunit
Tokyo, Japan
Reviewed 8 April 2016 via mobile

Location directly at Shinkansen station is superb. Otherwise don't expect what you experienced in Tokyo or Osaka New Otani hotel. You will find an above average business hotel with above business hotel prices. It's practical, clean. (Period) Restaurants are OK and tried to be five star level but they aren't. At the end don't forget where are you are. Countryside...

Thank Bixier G
Reviewed 9 February 2016 via mobile

Hotel is very close to the Kumamoto station, so convenient access from Fukuoka airport and connections to local trains. The front desk staff doesn't speak English, which made check-in a bit more challenging, but not a big issue. The lack of English could be a real problem if there was something out of the ordinary that needs conversation. Ended up...

Thank Boston_Design_One
San Diego, California
Reviewed 24 January 2016

I used this hotel for business trip. It is located just in front of Kumamoto station, so it is convenient for using JR railway. Kumamoto airport is a little bit far from this hotel, taking 1 hour by bus. The main downtown is 10-20 minutes by bus. Good breakfast and room. The Kumamon-featured room is popular.

Thank dukecobain
Singapore, Singapore
Reviewed 11 January 2016 via mobile

Was greeted by several friendly staff even before we walked to the reception. Staff do not really speak English but checking in wasn't a problem. Rooms need an upgrade cos it feels like walking into a 90s grand hotel. But very clean. Our room is spacious and had a view of trains running through the station with mountains in the...

1Thank Jeejess77

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  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
No photo provided
Bar Musashi
Cuisines: American
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Located right next to JR Kumamoto Station,Hotel New Otani Kumamoto continues to serve its guests as the gateway of Kumamoto. ... more   less 

Additional Information about The New Hotel Kumamoto

Address: 1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Kumamoto Prefecture (Formerly Hotel New Otani Kumamoto)
Region: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto > Kumamoto Station
Price Range: $95 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The New Hotel Kumamoto 3.5*
Number of rooms: 126
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Hotel Style:
#5 Business Hotel in Kumamoto
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Questions & Answers

Here's what travellers have asked, with answers from The New Hotel Kumamoto staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the fine print and translate everything into your own language”
taxunit, 19 Oct 2016 | Read review
“Don't stay here if used to western standard hotels”
NellieR54, 4 Nov 2015 | Read review
“Your choice is noise from the train station on one side of the hotel, or noise from the street on the other side.”
SANTraveler8, 19 May 2015 | Read review
“try to get a suite as they are a bit larger”
  • Hotel room
JohnP383, 16 Oct 2014 | Read review
“Nothing really, except ... the higher up ... the better !”
ottob704, 30 Sep 2014 | Read review
5 of 5