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4.0
#8 of 52 hotels in Beppu
Location
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Value
Perched in the foothills overlooking Beppu, one of Japan’s most renowned hot spring towns, this contemporary resort has a stunning view of lush mountains, an expansive bay, and steam billowing from the city’s many natural hot springs. Find yourself at one with the five natural elements and the inspiring culture of Japan.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This is probably one of the top 3 hotels I’ve stayed in in recent memory. From check in to the room to the facilities everything is top notch. Room was massive and had an amazing view and the service was warm and welcoming throughout. Will recommend this highly to anyone wanting a hotel in Beppu!
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Beppu Resort and Spa, Owner at ANA InterContinental Beppu Resort & Spa
Responded 23 May 2024
Dear Gryphon1403 san, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and sharing your recent experience with us. We are very glad to hear that you fully enjoyed the stay and we also appreciate your compliments on our staff service. It is always our greatest wish to understand how our guests feel about staying with us, so to know that we met your expectations - is wonderful to read. We continue to improve and provide a high level of service and care for all guests. We sincerely hope that we will have another chance to welcome you back in the near future. Best regards, ANA InterContinental Beppu Resort & Spa
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The hotel room is nicely designed with automated curtains as well as Bluetooth speakers in the toilet itself. The best part about the resort is the hotel room itself as well as the onsen. Onsen is so serene and as the hotel is on top the hill we are able to see a wonderful view the sunrise and sunset. The sunrise and sunset view is amazing. It is a bit pricey but definitely worth a visit.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANAICBeppu, General Manager at ANA InterContinental Beppu Resort & Spa
Responded 15 Jan 2020
Dear Fadhil-san, What a treat to have welcomed you here in beppu spending some lovely time soaking in our "onsen with a view". Glad that you had a really nice time with us, and our team member service was up to your expectations. Sunrise is amazing soaking in the onsen, a true moment of relaxation for body and mind. Looking forward to welcoming you soon again in amazing Beppu ! Kind regards Stephane Stephane Massarini General Manager
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My husband and I spent three nights here and it was fantastic. Having lived in Beppu some thirty years ago I was keen to see the changes. We were not disappointed. The ANA Intercontinental Beppu is a new resort, only 80 something rooms, we were on the club level so our room had a private outdoor onsen( bath) on the balcony with water directly from the natural hot springs. However the main Onsens on level 1 are really something to behold with views over Beppu and the Bay Area. There are two onsens for men and women they swap over each day so you can enjoy a different experience and view. We were treated like family, the staff are very “polished”, professional and friendly. Many of the staff come from all over the world and speak English. The restaurants are 6 star quality, head chef Markus uses as many local ingredients as he can get his hands on. Whilst this is not a cheap getaway it is definitely worth the effort to go to Beppu, Kyushu and be pampered for a few days.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANAICBeppu, General Manager at ANA InterContinental Beppu Resort & Spa
Responded 4 Mar 2020
Dear WFH-san, It is with pride to read your feedback and to find out that you had a blast with us. Not only your liked the property, but the team, who are the soul of this resort, that made your stay unique and memorable. Especially 30 years later, with a different perspective of Beppu. I am sure Marcus and his team will be glad to read your comment and recognize the work they do on a daily basis to treat our guest Once again, thank you for visiting us, and hope you wont wait another 30 years to come back ! Kind regards Stephane Stephane Massarini General Manager
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I really would have preferred to like this hotel but too many issues with AC and overall temperature within the hotel that I ended up rescheduling my flight out of Oita and leaving early.
The hotel doesn't allow Ambassador members to redeem their free weekend night vouchers, and also has a two night minimum stay for awards (there's none for paid stays). Obviously, they would rather not receive InterContinental Ambassador or IHG Rewards Club members. Why have the hotel under the InterContinental flag then?
The check in was bad and the first agent got a second on to assist me due to limited English skills.
The temperature in the room was way too hot but the "guest experience manager" adjusted it to 20 celcius (my preference). There were some cool air coming in but not very strong flow.
After being in the room for half an hour and the temperature not changing at all, I called the front desk to have it fixed while I was in the gym.
90 minutes later I come back and still no change in temperature. Obviously they hadn't done anything.
Then I spoke with another manager about the issue who promised to get another room. I packed all my stuff ready to leave another hotel in case they cannot fix the temperature. The other rooms was cool, however
I really wanted to try the hotel restaurant instead of using room service, but the public spaces were kept at 25 celcius. I had to take a can to the Starbucks to get some work done in a comfortable environment (their IC was working and proper tables as well).
The hotel itself is beautiful but if they are unable to have comfortable environment for the guests, why stay open?
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Beppu Resort and Spa, Owner at ANA InterContinental Beppu Resort & Spa
Responded 22 Jul 2020
Dear LoyaltyLobby, We would like to thank you for your continued loyalty as one of our Ambassador Members. Thank you very much for staying with us. We would also like to thank you for taking the time to provide us with your valuable feedback. It is deeply regrettable to hear that your stay was less than perfect for your time here in Beppu. Your feedback is greatly appreciated and will be taken into account to further discuss within the management team to aim to provide comfortable room and public areas for all of our guests to enjoy. During this very hot summer we are now facing, our public and rooms areas are of an upmost importance and we will do our very best to strive to work hard towards fixing these issues. In addition, the Hotel is working closely with IHG Rewards Club and InterContinental Ambassador to find a better way for all of our Ambassador members to receive the flexibility of their reservation choices for their future stay at IHG Properties. Once again Thank you for your comments and feedback. We wish you a very safe travel on wards and to look after yourself during this time. Kind Regards, ANA InterContinental Beppu Resort & Spa
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Amazing service throughout our stay. Amazing room with stunning view. Amazing onsen with wonderful view especially at night. A little bit confusion in the onsen since they change men and women area every day. There's one gentlemen who entered the women area not knowing that it has change from the previous day. I noticed the staff and he handled it professionally. There's no commotion although the gentlemen seems to be embarrassed about it.
The best thing about this hotel is the thick, soft but sturdy TOOTHBRUSH. I feel in love with the toothbrush and of course I took it home.
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Date of stay: December 2019
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANAICBeppu, Manager at ANA InterContinental Beppu Resort & Spa
Responded 11 Feb 2020
Dear stefilia, Thank you very much for choosing ANA InterContinental Beppu Resort & Spa and for taking the time to share your feedback about your recent stay with us. We are very happy to know that our facility met your expectation and you love the toothbrush. However, we deeply apologize for confusion during your stay. We change the men and women areas so that guests can enjoy two different types of onsen. Honest feedback from our guests is very important for us, if we want to deliver our promises and a great experience to all of our guests. I have shared your feedback with our relevant department. There is always room for improvement. Thank you very much for helping us moving to that direction. I sincerely hope we will get the chance to welcome you back. Kind regards, Mari Mari Takara Director of Rooms
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At the lunch buffet at Elements, you can choose salad, sweets, coffee, and tea as you like. You can also choose your main dish. It's on the fourth floor, so you can see the pool and steam from the first floor when you go out to the terrace. I think you only need to go once. However, the hot spring is smooth and has a metasilicic acid type of spring water that doesn't smell of sulfur, and it was nice to be able to look down on the steam from the open-air bath. I ordered the lunch and spa set, but I would like to try just the spa (from 2pm to 5pm) if I have the chance. The amenities were also luxurious. It was also nice that hand towels were provided in the restrooms throughout the building.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our visit was excellent. The facilities are new and the staff are very friendly, helpful and very well prepared to support anything the guests need. Our stay was only two nights, but wish it was longer, so we will return. The view from the room is amazing on a clear day. The best part of the stay was how helpful and friendly support from the staff. We enjoyed the Spa, the family Onsen, and an excellent dinner in the Atelier area of the Elements restaurant. Overall this was one of our best hotel stays in Japan.
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Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip:Club rooms are large and include club 3F access
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANAICBeppu, General Manager at ANA InterContinental Beppu Resort & Spa
Responded 2 Jan 2020
Dear Groovy-san, Thank you for taking the time to share your feedback with us during your holiday time. Thrilled to acknowledge your stay went wonderfully well especially due to the team member going the extra mile to accommodate your request. Looking forward to welcoming you again soon, only 50 min flight from Osaka and 80 min from Tokyo ! perfect for a relaxing and discovery getaway of couple of days ! Wishing you an amazing year 2020 ahead ! Kind regards Stephane Stephane Massarini General Manager
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This is an unpretentious and utterly beautiful property. The staff are consistently welcoming and helpful, and the hotel’s panoramic view over Beppu is quite impressive. The hotel offers a free van service to/from Beppu Station which is very helpful, but most of your sightseeing here is best done by taxi. The noisy complaints from multiple rude Chinese guests were the only negatives we encountered during our stay. You will definitely want to make use of the onsen and spa facilities. The outdoor pool is moderately heated, but during cold months it gets minimal use. The Club lounge is worth paying extra for, as the multiple food and beverage presentations are very satisfying. We can’t wait to return!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Even the smallest rooms are very spacious.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Beppu Resort and Spa, Owner at ANA InterContinental Beppu Resort & Spa
Responded 10 Dec 2023
Dear MisterGlobal888 san, Thank you very much for taking a moment to reflect on your recent experience with us at ANA InterContinental Beppu Resort & Spa. It is excellent to read that you enjoyed the Resort and took delight in the service provided to you by our team of colleagues. They will take great appreciation in your acknowledgement of the service that they provided to you. We continue to aim even higher to make every guest's stay more comfortable and memorable, and we do hope to have the pleasure of welcoming you back to the Resort in the near future. Best regards, ANA InterContinental Beppu Resort & Spa
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The hotel is an artwork in itself. But my best experience today was this solo unassuming snow white delicacy in the pastry section during my business lunch. I wanted something to go with my vanilla tea and this mochi just invited me to her. You could tell that this dessert was just made. Mochi is typically made and kept hours ago but by looking at the texture yiu could see the rice had just been pounded.
I knew this was fate. I picked it up with my fingers and instantly knew my hypothesis was right. The softest mochi to celebrate the new year - but that was not the surprise. As my teeth tore into the gentle skin of the mochi, what seemed like black honey nectar, possibly with some kinako, oozed out wishing me a fabulous 2020. Food in Japan is great, but Kyushu food inspires poetry.
And also, the staff ensured that I got a cab that whizzed ne to the airport in record time to make my flight.
Thank you!
また来ます！
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANAICBeppu, General Manager at ANA InterContinental Beppu Resort & Spa
Responded 15 Jan 2020
Tokyotitan-san, I can see beppu and our food became a nice source of inspiration, I guess you should come back, longer, and enjoy all what the area have to offer in term of inspiration for amazing poetry ! Thank you for sharing and have a great year 2020 ahead ! Kind regards Stephane Stephane Massarini General Manager
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We greatly appreciate Ms. Li and Ms. Rohmah at Beppu Intercontinental for their outstanding efforts in accommodating our requests. The friendly hotel staff contributed to a satisfying experience, despite an unexplained downgrade from the top floor to the third floor during check-in. Overall, our stay was enjoyable.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:There’s no restaurants near the hotel, so better be prepared to dine in house or pre buy...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANA InterContinental Beppu Resort and Spa, Owner at ANA InterContinental Beppu Resort & Spa
Responded 1 Dec 2023
Dear Andrew T san, Thank you very much for choosing to stay at ANA InterContinental Beppu Resort & Spa. Also we appreciate very much those very warm comments about our staff and hospitality level. We are delighted to share among team. It is something our staff takes great pride in, so we value your feedback. However, we would like to apologize for the inconvenience and lack of explanation caused. Your comments are certainly valuable to our team. Our guests feedback allows us to continuously improve and provide a high level of service and care for all guests. We sincerely hope to welcome you back again in the nearest future. Kind regards, ANA InterContinental Beppu Resort & Spa
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New York City, New York138 contributions168 helpful votes
There were three treadmills in the gym as of January 2024. All were connected to WiFi and had video screens with TV channels, YouTube, Facebook, etc. and workout apps.
There are more places to choose from in the Beppu area.
PRICE RANGE
S$587 - S$767 (Based on Average Rates for a Standard Room)
LOCATION
JapanKyushuOita PrefectureBeppu
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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