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Suginoi Hotel

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743 Reviews from our TripAdvisor Community

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Showing 77: English reviews
SG
Reviewed 1 week ago NEW

Should have known better. These large hotel-entertainment complexes in Japan are just too overwhelming. Hordes of people at the buffets, at check-in...everywhere! Dad was so put off by the crowds that he cancelled the private bath we had booked. The rooms were very large but dated with few outlets for charging all the electronics we travel with. Oddly enough as...

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Thank Rose R
Hong Kong
Reviewed 1 week ago via mobile

We stayed in Hana building and the outdoor onsen was very good. There was free shuttle bus (every 15 minutes) to and from Beppu Station hence it was convenient. The room view was nice and they gave us a quiet room facing the mountain on higher floor, as per our request. Food quality (we had buffet dinner and breakfast) was...

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Thank BLooBB
Vevey, Switzerland
Reviewed 4 November 2016 via mobile

Amazing view from the top of the mountain, free shuttle from the main station and a big Onsen. Big but very well organised. Also a selection of nice restaurants and bars and shuttle for every move you plan to do ...

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Thank Francois999
hong kong
Reviewed 3 October 2016

My husband and I stay here for a night. We both think the hotel is nice but not excellent. We stayed at the Hana wing which is a bit outdated. We have reserved a room with occupancy of six and at 12th floor which is spacious and overlooking the whole Beppu city. The hotel is crowded with people, either because...

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Thank samantha_hongkong
Chicago, Illinois
Reviewed 31 August 2016

二泊三日で滞在しました。最後の日はチェックアウト後にアクアビートで2時間だけの予定で遊んだのですが、ウォーターボール(ボールの中に入って水の上を歩くもの)をやった時に事件が起こりました。息子よりも先に始めていたら誰かが怒鳴っていて息子のボールを膨らませるのを止めました。スタッフに向かって怒鳴って怒っているのでどうしたのかと私も早めに終わって(一緒にやろうとしてたのにできなくなったので)聞いてみたところ、些細な行き違いで私たちが自分たちより先になったことでものすごい剣幕で怒っていました。私も途中で止められてしまったので話をしに行ったら暴言を吐かれ、心が痛むような言葉をぶつけてきました。スタッフは頑張って働いていましたし、マネージャーさんも私に謝ってくれましたがせっかくの楽しい旅行が台無しになってしまいました。同じ日本人としてとても残念です。スライダーの浮き輪や人の整理をテキパキやってたり、海のプールでも問題が起こらないようにしっかり監視していて留学生(?)のバイトの方たちはよくやっていると思います。 アクアガーデンも素晴らしい眺めでとっても良かったです。棚湯も友達はきれいな眺めを見て涙が出たと言ってました。心身ともにリラクスできましたね。 食事はもう少し、おいしいといいですね。二日目、グレードアップして懐石に変えましたがイマイチでした…腹の立つことはありましたがまた遊びに来たいと思います。 We stayed 2 nights. We had only 2 hours for swimming pool(Aqua Beat) after check out from the hotel.We decided to play with water ball (we can get inside of balloon and walk on the water)I started first then my son was going to come after me BUT ! one of the crazy guy was incredibly angry...

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Thank namisf
Hong Kong, China
Reviewed 2 August 2016 via mobile

Stayed two nites to enjoy the facilities. Booked Japanese+western rooms at the main building. Two beds and area for tatami. Main building is the furthest from the major facilities. Can walk indoor through the buildings to the facilities in 5-10 minutes or they have a shuttle. Hana building is closest to the facilities. There is a small indoor + outdoor...

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1Thank Liuelai
Reviewed 21 July 2016

Great Japanese experience. Lots of things to do. Mostly all-inclusive. Have to give a great hand to the English speaking lady that checked me in on 7/20 she solved all of my problems with a smile. I wish I had noted her name. Also the hotel in general was cooperative in regard to our reservation. English map with handwritten details,...

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Thank Mpadams
Reviewed 17 July 2016 via mobile

We booked two sea view rooms with tatami in main building. Room size is huge about 53 meters. The room is simple but facing the panoramic view of Beppu Bay. Especially the sun raise up at morning time. Beautiful picture will show you in front of you. I highly recommend to reserve the sea side room. Hotel doesn't have the...

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1Thank ETNN9099
Canberra, Australia
Reviewed 12 July 2016 via mobile

We stayed at the Suginoi for several nights in early July 2016, during a family tour of Kyushu. Had a fantastic stay. The Suginoi is perched on the side of a hill on the southern side of Beppu, and our room had excellent views of the town and the thousands of thermal steam vents for which it is known. We...

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Thank Andy M
Toronto, Canada
Reviewed 28 June 2016

Booked directly with the hotel for 2 nights. We were going to be in japan for a couple of weeks and we wanted to take a night or two to relax and enjoy the hot springs. Prior to booking I had read the reviews on tripadvisor, so I knew what to expect. Booking is interesting, you register first, then you...

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Thank stunt101

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Suginoi Hotel is located on the top of the hill ,Kankaiji hot spring area, that is one of the eight hot spring areas of Beppu. You will enjoy stunning view of nature as far as Shikoku Island over the Beppu Bay on a sunny day on one side and Mt. Tsurumi on the other. We offer hot springs and amusement facilities such as an open air hot spring bath "Tanayu", an open air swimsuit hot spring pool " The Aqua Garden", the bowling alley, the game center, and many souvenir shops. We continuously strive to improve our facilities and service to keep entertaining our customers. Restaurant information: Japanese restaurant HANAMIZUKI, Italian restaurant Ristorante Azzurri, Buffet restaurant Seeds and World dining Ceada Palace. See details at Suginoi Hotel homepage. ... more   less 

Additional Information about Suginoi Hotel

Address: 1 Kankaiji, Beppu 874-0822, Oita Prefecture
Region: Japan > Kyushu-Okinawa > Oita Prefecture > Beppu > Beppu Onsen
Price Range: $302 - $728 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Suginoi Hotel 3.5*
Number of rooms: 641
Reservation Options:
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Also Known As:
Suginoi Hotel Beppu
Suginoi Onsen Hotel Beppu
Hotel Style:
#1 Spa Hotel in Beppu
#2 Onsen Hotel in Beppu
#3 Family Hotel in Beppu
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Questions & Answers

Here's what travellers have asked, with answers from Suginoi Hotel staff and other travellers.
5 questions
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Questions? Get answers from Suginoi Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on end of corridor prefer, i stay near the lift and hear people talking when passing by”
 of 5 bubbles samantha_hongkong, 2 Oct 2016 | Read review
“I think Hana side is convenient.”
 of 5 bubbles Mpadams, 21 Jul 2016 | Read review
“Hermitage Room with an ocean view is going to be your best room to avoid noise and crowds.”
  • Half bath outdoor in the room (watch out for mosquitoes!)
  • Amenities
  • Sunrise
 of 5 bubbles psprof, 4 Jun 2016 | Read review
“Go for a mountain view and a Hana building if possible (more recnetly renovated)”
 of 5 bubbles F775PGsimons, 9 Mar 2016 | Read review
“We got the sea view on the 10th floor corner room, it was amazing. Room 1001”
 of 5 bubbles LenaPera, 30 Dec 2015 | Read review
5 of 5
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