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Kazzhol

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264 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Almaty, Kazakhstan
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 August 2016 via mobile

Stayed for one day there,rooms are clean,bed is very comfortable but if u take a room with two separate beds u ll get super tiny room and shower is tough to adjust (while takin shower water ll b either cold or hot all the time),for the price of room which are nt cheap,swim pool cud b better:changing rooms are small... More 

Helpful?
Thank Gulim A
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear Gulim A! Thank You for choosing Kazzhol hotel during Your visit in Almaty. It is truly appreciated the time You took on sharing with us Your review. We are sorry to hear that You were not satisfied with our fitness center including shower and sauna. We will take Your comments into consideration. We do hope You give us another... More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 August 2016 via mobile

Kazzhol is a nice and friendly hotel which is close to the heart of the city. The receptionists speak English and that helps a lot because otherwise you won't find many people speaking that language. The check in process didn't take long and we reached our rooms quite fast. The standard rooms are quite small in size, but they have... More 

Helpful?
1 Thank Saurabh S
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear Saurabh S! We are so glad to hear that You enjoyed Your stay with us! Thank You for giving us a good rating and for recommending our hotel to other travelers. And we are really happy that You highly valued our efforts! We are looking forward to welcoming You back at Kazzhol Almaty hotel very soon! Kind regards, KAZZHOL... More 

Helsinki, Finland
Level Contributor
8 reviews
6 hotel reviews
Reviewed 16 August 2016

We stayed for 1 night in hotel Kazzhol in Almaty. I think the main issue with this hotel is the low level of service quality. We made the booking and arrived very late. Firstly, there was some confusion with the check in and it was not very smooth and took a long time. Then when we finally got to the... More 

Helpful?
Thank 651pp
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear Guest! Thank You for taking the time to write such a detailed review. All Your comments are essential to educating our staff about good and bad service. Furthermore, we are grateful to receive Your constructive feedback concerning room service, and we assure You we will take Your comments with sincere interest. Kind regards, KAZZHOL hotel Almaty Front-office manager Pukhova... More 

Level Contributor
127 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 August 2016

Hotel Kazzhol is located 1,5 km from the train station Almaty 2 and about 1 km from the closest metro station Zhibek Zholy. This means that the hotel is a little bit outside the main sights in Almaty so don’t expect to be able to walk, busses and metro are frequent and cheap thou. The entrance to the hotel is... More 

Helpful?
Thank Dan O
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear Dan O! We are pleased to hear that You find our location to Your liking. On Your next visit, we are happy to share with You a sample itinerary that will help You maximize Your stay in the area. Do hope to have the opportunity to welcome You back soon. Kind regards, KAZZHOL hotel Almaty Front-office manager Pukhova Victoria More 

Patna, India
Level Contributor
355 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 25 July 2016

this was really a great hotel experience. The staff of the hotel were friendly and helpful...especially Anastasia on arrival and Azamat who helped get our bags to our room. Besides the comfort (at a reasonable price) a very strong positive to this hotel was that it is located in an easy (seven minute) walk to Mega...Almaty's main mall. We had... More 

Helpful?
1 Thank fozjon
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear fozjon! Thank You for taking the time to review Your stay with us. We will let Anastasia and Azamat know that You were pleased with their service. Inspired with your positive comments, we assure You that we will continue to deliver great service at all times. And we are really happy that You highly valued our efforts! We are... More 

Miramar Beach, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 July 2016

I booked room(not cheap one)in this hotel for my mother and sister and it was their first time experience and of course kazzhol hotel staff ruined everything possible! Please excuse me but Im really upset and unfortunately don't have a time to tell you what and how exactly everything happened but just let you know you will never receive proper... More 

Helpful?
2 Thank Hilol23
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear Hilol23! Thank You very much for taking time to do such a detailed review about our Hotel. First of all let me on behalf of the hotel team apologize for any disturbance You have experienced. It is unfortunate to read that Your experience at our Hotel was not meeting Your expectations. We assure You that all your comments regarding... More 

Sydney, Australia
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 July 2016

This is a very good, medium-price hotel. The rooms are excellent, as is the breakfast and the wifi. But what really sets it apart are the front desk staff. They all seem to speak perfect English, are always friendly, and always very helpful. Another plus is the other guests, many of whom are happy to chat about their Central Asian... More 

Helpful?
Thank robert_cumming
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear robert_cumming! We appreciate a lot Your feedback regarding Your stay with us. Inspired with Your positive comments, we assure You that we will continue to deliver great service at all times. And we are really happy that You highly valued our efforts! We are looking forward to welcoming You back at Kazzhol Almaty hotel very soon! Kind regards, KAZZHOL... More 

leeds
Level Contributor
100 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 19 June 2016

Very friendly front desk staff Stayed for 4 hours this time twice as transiting flight thro Almaty in a week Clean rooms , wifi fair Didn't even ask for breakfast at 5 am but they had a packed breakfast ready at the bar in front of reception ready at that time Good thinking Thank you !

Helpful?
1 Thank vinchy
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear vinchy! Thank You for choosing Kazzhol hotel Almaty and for Your kind review! We truly appreciate Your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Kind regards, KAZZHOL hotel Almaty Front-office manager Pukhova Victoria More 

Ljubljana, Slovenia
Level Contributor
109 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 June 2016

This was my second stay at this hotel after 2013. Most of the services remained the same, but I would estimate that the overall experience is decent and matches the indicated rating of the hotel. The strong points are certainly: attentive service, restaurant with a nice menu on site, breakfast included in the price, free wi-fi, moderate pricing of the... More 

Helpful?
1 Thank TAlbreht
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear TAlbreht, thank You for taking the time to share Your thoughts following Your visit to KAZZHOL Almaty. Thank You very much for Your constructive comments. Our hotel provides soft or firm mattresses and several kind of pillows, so You have choice. I take on board Your comments regarding the beds, and I have shared Your feedback with my General... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2016

I'm staying in the hotel regularly for about 5 years already and want to say that service is at the top level. Staff is very friendly and helpful, breakfast rich ( the same cook is overlooking every morning since many years) cleanliness at the top level ,small fitness center with sauna and pool is free for hotel guest to relax... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Valdas D
VictoriaPukhova, Front-office manager at Kazzhol, responded to this review

Dear Valdas! We are so glad to hear that You enjoyed Your stay at KAZZHOL Almaty hotel! Thank You for staying with us again. We appreciate Your loyalty and Your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of Your loyalty. Kind regards, KAZZHOL hotel Almaty Front-office... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Free Breakfast
  • Bar/Lounge
  • Free Parking
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
The Kazzhol hotels are the modern and conveniently located hotels, with good capacity and wide range of services. Having the rooms of different categories, we create the excellent conditions for both short-term and long-term accommodation with children. ... more   less 

Additional Information about Kazzhol

Address: Gogolya St., 127/1, Almaty 50000, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: $94 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kazzhol 4*
Number of rooms: 175
Reservation Options:
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Hotel Style:
#5 Luxury Hotel in Almaty
#6 Best Value Hotel in Almaty
#9 Business Hotel in Almaty
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Questions & Answers

Here's what travellers have asked, with answers from Kazzhol staff and other travellers.
1 question
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Questions? Get answers from Kazzhol staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room with view to mountains”
 of 5 bubbles dragonmom2, 10 Nov 2016 | Read review
“Avoid the rooms on the first floor between the reception and the elevators, because of walking/talking people.”
  • Room 640
  • Room 647
  • View from room 640
  • Room 647
  • Room 640
 of 5 bubbles MarcelTraveller, 18 Oct 2016 | Read review
“Go for front city and mountain facing top floors”
 of 5 bubbles vinchy, 19 Jun 2016 | Read review
“comfort room”
 of 5 bubbles valdasd2015, 17 Jun 2016 | Read review
“Summer - ask for a balcony or patio room”
 of 5 bubbles Max_scot1976, 10 May 2016 | Read review
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