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Novotel Almaty City Center

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Dostyk Avenue, 104a 43.24222,76.95819, Almaty 050021 Kazakhstan
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Traveller (91)
Room & Suite (26)
Dining (25)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#11 of 154 hotels in Almaty
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Almaty City Center provides free WiFi and rooms with air conditioning in Almaty. Featuring a 24-hour front desk, this property also welcomes guests with a restaurant and a playground. Medeo is 14.5 km away and Shymbulak is 20.9 km from the hotel. Guest rooms in the hotel are equipped with a electric tea pot. The rooms come with a private bathroom with a shower. At Novotel Almaty City Center the rooms include a desk and a flat-screen TV. A continental breakfast is available daily at the accommodation. The property also has a spa and wellness center with a sauna and a fitness center. Republic Palace is a 5-minute walk from Novotel Almaty City Center, while National Academy of Sciences of the Republic of Kazakhstan is half a kilometer from the property. The nearest airport is Almaty International Airport, 16.1 km from the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Secured parking
Internet
Indoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Children's television networks
Children Activities (Kid / Family Friendly)
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Kitchenette
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, French, Russian

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
45Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
104Reviews4Q+A4Room tips
Traveller rating
  • 70
  • 21
  • 4
  • 5
  • 4
Time of year
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Popular mentions
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Most Recent
bsingh wrote a review Sep 2022
Gandhinagar, India142 contributions64 helpful votes
Excellent location in the centre of city next to the cable car station for Kok Tobe. Rooms are very clean and the staff is professional. Breakfast quality and spread were very good. Of course , they could add a few items for vegetarians. I will recommend this hotel.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alua N, Guest Services / Front Office at Novotel Almaty City Center
Responded 25 Oct 2022
Dear BSINGH1952, greetings from Almaty and thank you for your review and comments. We do have plenty of vegetarian options upon request at any time and it would be our pleasure to welcome you during your next visit. See you soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cbmcree214 wrote a review Aug 2022
Fort Worth, Texas
Very good as always Recommend hand awash cloth for taking a shower! Using liquid soap is difficult without a wash cloth. Always a delight to stay in the Nototel- conveniently located, friendly and accommodating staff
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alua N, Guest Services / Front Office at Novotel Almaty City Center
Responded 9 Aug 2022
Thank you for your exceptional feedback and rating. We hope you will continue to choose Novotel Almaty City Center in the future. Alua, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yulia N wrote a review Jul 2022
Moscow, Russia44 contributions52 helpful votes
Good business hotel. Nice modern rooms, comfortable beds. Rooms have enough space for personal things. Very nice friendly and helpful reception. At breakfast they do not serve a lot of dairy products which is a miss. Overall breakfast was ok
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alua N, Guest Services / Front Office at Novotel Almaty City Center
Responded 5 Aug 2022
Dear Yulian833, thank you so much for your valuable comments and looking forward to welcoming you back very soon. sebastien
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PeterM_KUL wrote a review Jul 2022
Kuala Lumpur, Malaysia32 contributions11 helpful votes
Consistent high quality from check-in to departure. In particular reception and restaurant staff are always willing to go the extra mile for their guests. Location-wise, the hotel is just a short walk away from various excellent restaurants. In case you have some free time for shopping, just walk 15 minutes and you reach the modern Dostyk mall.
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alua N, Guest Services / Front Office at Novotel Almaty City Center
Responded 18 Jul 2022
Dear Peter, We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Novotel Almaty City Center in the near future. Yours sincerely, Alua Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
khaidarzorig wrote a review Jun 2022
1 contribution
Really enjoyed the place. Next to big shopping mall, good restaurants, Koktobe Park Cable car and other things. Spacious, well equipped room, comfy bed and modern equipment. Wonderful pool and good sauna. Will definitely stay again.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alua N, Guest Services / Front Office at Novotel Almaty City Center
Responded 3 Jun 2022
We very much appreciate your comments regarding your recent stay at Novotel Almaty City Center. It is always a pleasure to receive such positive feedback. Thank You again for sharing Your experience and we look forward to warmly welcoming You again to Novotel Almaty City Center in the nearest future. Yours sincerely, Alua Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ollie H wrote a review Sep 2021
London, United Kingdom38 contributions9 helpful votes
I've stayed here many times over the last 2 years with the most recent stays over May, June and August this year. Firstly this is one of the friendliest hotels I've ever visited and whatever the request they will try their best to do it. The rooms are very modern and always extremely clean. Location is great, easy to walk to all touristy places in the centre. I'm a Platinum member and every time me and my girlfriend stay the hotel gives all benefits such as welcome gift, late check out or upgrades. It seems that every employee at the hotel likes working there and it really reflects with how they speak and react with customers and all staff speak extremely good English.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zhansaya Iskendirova, Revenue Management at Novotel Almaty City Center
Responded 20 Oct 2021
Dear Ollie, Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our service. Our entire team here at Novotel Almaty City Center works hard to deserve your loyalty and it is especially heart-warming to hear such a high praise of our work. I'll make sure to pass your words to our entire team. It is always so encouraging and motivating to find out our guest stayed pleased! Thank you and we are looking forward to hosting you back again! Best regards, Zhansaya Iskendirova Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam wrote a review Mar 2021
Athens, Greece2 contributions
I visited Almaty on a 3-nights business trip and I was really impressed by the excellent quality of services offered by Novotel Almaty. The room was spacious and bright, the furnishings are modern, the mattress is excellent, it is very important to have a good night's sleep after an exhausting day, the bathroom amenities of the utmost quality. The staff speak very good English and they are very helpful to all needs. Above all a wonderful experience to stay in Novotel Almaty. My special thanks also to Mr Thomas Muller, Executive Chef, who was present every morning at the serving of the buffet breakfast, and last but not least, to Mr Denis le Nohaic, General Manager, who is the Master of all that!
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Date of stay: March 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dinara Amanzholova, Управление доходами at Novotel Almaty City Center
Responded 28 Mar 2021
Let me thank you for choosing Novotel Almaty City Center for your stay! Thank you very much for this fantastic review, I am flattered to read such words of appreciation! I am so proud that you were satisfied with the attitude and service of our staff as well as with your well-equipped room. I will definitely forward your encouraging words to the Novotel Team, especially with Executive Chef - Thomas Muller and our General Manager - Denis Le Nohaic. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We indeed very much hope to have the pleasure of welcoming you back in the near future here in the Novotel Almaty City Center. With my best regards, Sabina Taipova Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
blagovest2508 wrote a review Feb 2021
Almaty, Kazakhstan1 contribution
All guest should take their breakfast without asking assistant from hotel staff. This ıs not healthy. Every guest use same items while getting food. According to regulations, the breakfast should be served by hotel staff.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dinara Amanzholova, Revenue Management at Novotel Almaty City Center
Responded 8 Feb 2021
Let me thank you for taking the time to share impressions regarding your recent stay with us! Safety and health of our gusts are top priority for us, and at breakfast area we installed special hygiene borders to provide food in safety way. Our restaurant staff strictly ensure hotel guests to keep social distancing during breakfast time and they always assist in serving guests to get necessary items at the same time. Moreover, we do not allow guests to visit breakfast area without face mask, and we provide them with masks, in case they do not have their own. However, thank you for bringing this to our attention. We apologize for the inconvenience you faced, and we are very sad that our hygiene measures that we follow did not meet your expectations. We do try to provide our guests with a great level of service, trying to ensure they feel safety in our hotel and we will implement additional trainings for our staff to be more attentive during serving on breakfast. Thank you again for sharing your experience, and we hope you will give us a chance to welcoming you back with the improved changes and your next will bring you only positive emotions! Best regards, Sabina Taipova Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ilya wrote a review Jan 2021
Berlin, Germany1 contribution
We've been here for almost 3 weeks and can totally recommend this hotel. Very clean rooms with a great view, perfect location, friendly stuff. The room service is available 24/7 and has a great variety of really delicious meals. A little bit pricey but worth every cent. Overall a really good place to stay in Almaty.
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Date of stay: January 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dinara Amanzholova, Revenue Management at Novotel Almaty City Center
Responded 31 Jan 2021
First of all, let me thank you for taking the time to share your positive feedback regarding your recent stay with us. We appreciate you highlighting our facilities, I am so glad you had the chance to enjoy our outlets and services. I am particularly happy that you recognized that your stay resulted in a good experience, it truly means a lot for us to see that our intentions found their way to you. Your review is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. I would like to inform you that we have some information to share with you and we tried to contact you via e-mail and phone number you provided us on check-in, unfortunately we could not reach you out. Therefore, kindly ask you to contact us via e-mail: h8582-fo@accor.com or phone number + 7 727 355 38 38. Very much looking forward for contacting! Thank you again for sharing your opinion, and we sincerely hope that when you return to Almaty we will have the honor of welcoming you back to the Novotel Almaty City Center! With my best regards, Sabina Taipova Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
martin8j8 wrote a review Dec 2020
3 contributions
The team is very welcoming, the hotel is comfortable, the breakfast has great diversity and the food is high quality, the swimming pool is long enough to swim and the sauna is nice ! We will come back!
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Date of stay: December 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dinara Amanzholova, Revenue Management at Novotel Almaty City Center
Responded 14 Dec 2020
We are grateful for your delightful review. I am really glad to read that you have very much enjoyed your stay, in particular our services, tasty buffet breakfast and your time at the Inbalance Spa Center. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Your review is the fuel to our motivation, the fire to our passion to do our best every day and I am tremendously grateful for that. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future! With my best regards, Sabina Taipova Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$101 - US$168 (Based on Average Rates for a Standard Room)
LOCATION
KazakhstanAlmaty
NUMBER OF ROOMS
190
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NOVOTEL ALMATY CITY CENTER (S̶$̶2̶1̶6̶) S$189: UPDATED 2022 Hotel Reviews, Price Comparison and 167 Photos (Kazakhstan) - Tripadvisor

Frequently Asked Questions about Novotel Almaty City Center
Which popular attractions are close to Novotel Almaty City Center?
Nearby attractions include Monument to Abai Qunanbaiuli (0.1 km), Escape Quest (0.4 km), and 5D Cinema (0.4 km).
What are some of the property amenities at Novotel Almaty City Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Almaty City Center?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Novotel Almaty City Center?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Almaty City Center?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Novotel Almaty City Center?
Conveniently located restaurants include Local Coffee and Pizza, Navat, and Daredzhani Kurmangazy.
Are there opportunities to exercise at Novotel Almaty City Center?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Novotel Almaty City Center have an airport shuttle?
Yes, Novotel Almaty City Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Almaty City Center have airport transportation?
Yes, Novotel Almaty City Center offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Almaty City Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Almaty City Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.