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506 / 99, Seifullin Ave, Almaty 050012 Kazakhstan
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Traveller (518)
Room & Suite (132)
Dining (76)

About

#3 of 154 hotels in Almaty
Location
Cleanliness
Service
Value
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Classic
Languages Spoken
Russian
975Reviews12Q+A100Room tips
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Dirk W wrote a review Nov 2022
Alexandra Headland, Australia6000 contributions1154 helpful votes
+1
Rixos must have been absolutely grand and some aspects certainly still are. But my room was faded and could do with a serious revamp. The location is very good and I see the hotel has excellent facilities, but unfortunately I did not have spare time to try them. Breakfast is very good, with lots of choice and delicious fresh food.
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Date of stay: September 2022
Value
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Koala P wrote a review Oct 2022
London, United Kingdom2 contributions2 helpful votes
We held a reception at the Rixos for the Ministry of energy in Saudi Arabia. Bakhram was our point of contact and what a help he was. We couldn't have produced the event we did without him and at short notice. Always there, always helpful, never flustered. The hotel team were extremely helpful and friendly and I'd highly rate the Rixos as a venue to hold events in Almaty.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded 19 Oct 2022
Dear koalap2018, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Наталья Л wrote a review Sep 2022
2 contributions
We booked a Deluxe double room on 13.09.2022 (check-in on 24.09.22). 2 days before departure, we called the hotel to remind of our late arrival in the evening, and found out that there was no reservation for us (despite the fact that we had a voucher with a note about the full payment of the hotel). That is, the reservation, fully paid for by us in advance, was canceled! We planned our trip in advance as a romantic week for the wedding anniversary, we adjusted the dates taking into account the available seats at the hotel. The hotel blamed some intermediaries through whom the booking was made. As a result, we booked this hotel again for the first 3 days (the only remaining available dates) and arrived in Kazakhstan, not understanding where we would live the rest of the time. The hotel staff did not show any involvement and desire to help in this situation. As a result, our romantic trip was ruined by the fault of the Rixos Almaty Resort Hotel. I assume that our reservation was transferred to someone because there were no seats in the hotel at that time, and we were told that there had been no reservation at all, realizing that there was no way we could check it). In addition, I would like to note that the Rixos Almaty hotel does not reach the 5* level either in terms of service (we ourselves dragged suitcases from a taxi and climbed the stairs at the entrance - there was no one), nor in terms of cleanliness in the room (the room was not cleaned every day), nor in terms of general repairs. On the positive side: a beautiful lobby, good breakfasts and polite staff in the restaurant. We are extremely disappointed and unpleasantly surprised by the service of the internationally respected Rixos hotel chain!!!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded 19 Oct 2022
Thank you for taking the time to complete a survey following your recent stay at Rixos Almaty Hotel. At Rixos Almaty Hotel we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion, please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos Almaty Hotel in the near future. Yours sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jon C wrote a review Jun 2022
Seattle, Washington280 contributions147 helpful votes
Here for 5 days, and had the opportunity to check out almost all the facilities. First off, bed was pretty comfortable, firm enough. Room temp was also good. Bathroom was a little dated with the decor. The shower head was fixed at a lower level, this if one wanted it higher, you had to use the overhead shower option. Toilet had the older fixed bidet that could be soiled easily. Kettle in room was good. Coffee and tea selection adequate. Lighting and decor were dated though. A night light would've been useful. TV programming does offer BBC and CNN. But the audio and video for CNN were out of sync. Al Jazeera, RT and NHK were also available as well as local channels. Fitness room was good, spacious, lots of equipment, free weights and treadmills/ellipticals. A couple of solid treadmill from Technogym. Good location, plenty of food options around.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Rixos Almaty Hotel, General Manager at Rixos Almaty
Responded 6 Jul 2022
Dear Mr.Jon, Thank you for taking the time to share with us about your amazing experience at the Rixos Almaty Hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Rixos Almaty Hotel in the near future. Sincerely, Kuralay Ongarova General Director Rixos Almaty Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sglayla wrote a review Jun 2022
Singapore, Singapore15 contributions22 helpful votes
Team is friendly & check in had a no issue. Efficient & fast. That’s always good. But the hotel and its rooms are quite outdated for a 5 star. The ambience and decoration of furnishings are more like a good 3/4 star the most. - bed side lamps are old push switch types, haven’t seen those for bed side lamps in a hotel for quite some time. At night/in a dark to look for a switch on the wire is just a hassle, IMO. - rooms have no power outlet adapters (electrical outlets are all for domestic 2 round pins) . - room change took some time, & 2nd room provided has just a bathtub with NO shower screens/partition or curtain.! (Other room had a separate shower booth). When you take a shower, the water just spills all over the bathroom floor & everything, creating a wet mess, need to be careful not to slip etc. Not something you’d have to think or figure out in 4 star hotel let along 5. Will spend next few days here, will see how it goes.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Check the room first upon Check ins.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria wrote a review Apr 2022
United Arab Emirates6 contributions
We came from UAE for business trip and we are staying here since 2days 2days left . If honestly hotel has beautiful lobby location also good. Reseption guys are not that much friendly working fast, but not at all smile. Even they don’t say Good morning or how is everything at-least greetings should be. Operator 3 out of 10. Room cleaning as well. In the restaurant staffs are very good waiter who is working morning shift Russian nationality I think Great . He is perfect he knows all rules . Serving from right side clean the table from left side, greetings with smile asking everything alright. Food are good as well.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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samal wrote a review Dec 2021
Almaty, Kazakhstan1 contribution
There are no service stands at all in spa Centre Rixos Almaty. Unfortunately our experience was not excellent, even was not good. The price is very high, although you shouldn’t wait something special. Massage lady was absolutely unprofessional and difficult to communicate, water on the floor in a pool, bad smell in one of the saunas and some problem with the staff of the restaurant. Only receptionist in SPA was really nice person. Very upset with my experience.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David B wrote a review Oct 2021
15 contributions4 helpful votes
We stayed at RIXOS Almaty many times in the past. That's why the choice was easy this time, but the whole family wondered what has happened to this once luxury and great hotel? Price has gone up though. The rooms are very outdated, room service is outstandingly bad and very inconsistent. We have called the reception several times every day: room hasn't been cleaned, water wasn't there, towels, hangers not delivered for 2 days, shower broken, room key missed, etc and etc and etc. The only positive things about this hotel are breakfasts and location of course. Very poor value. Sorry RIXOS, but we won't be back and I will not recommend it to anyone.
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Date of stay: October 2021
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eduardo Kezh wrote a review Sep 2021
Dubai, United Arab Emirates3 contributions1 helpful vote
Amazing location , providing always kind support when needed , very friendly employees at the same time very professionals when it comes to hospitality skills , my special thanks to Mr Rishat for his kind assistance , i highly reccomend RIXOS ALMATY
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ayesha A wrote a review Sep 2021
1 contribution
Good location, with great restaurants and supermarkets within walking distance. The food at Rixos is very good, and the service is excellent. Grateful thanks to Damira, Yeldana, Rishat & Danil for making my stay so pleasurable!
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Date of stay: August 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$130 - US$175 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rixos almaty hotel almaty
LOCATION
KazakhstanAlmaty
NUMBER OF ROOMS
237
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RIXOS ALMATY: UPDATED 2022 Hotel Reviews, Price Comparison and 627 Photos (Kazakhstan) - Tripadvisor

Frequently Asked Questions about Rixos Almaty
Which popular attractions are close to Rixos Almaty?
Nearby attractions include Museum of the History of Alma-Ata (0.10 km), Clay House Gallery (0.4 km), and Concordia Student's Theater (0.4 km).
What are some of the property amenities at Rixos Almaty?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Rixos Almaty?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Rixos Almaty?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Rixos Almaty?
Yes, free parking is available to guests.
What are some restaurants close to Rixos Almaty?
Conveniently located restaurants include Line Brew MIX, Traktir Medved, and All Saints Bar.
Are there opportunities to exercise at Rixos Almaty?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Rixos Almaty have airport transportation?
Yes, Rixos Almaty offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Rixos Almaty?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Rixos Almaty?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Rixos Almaty offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.