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Rixos Almaty

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Rixos Almaty
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614 Reviews from our TripAdvisor Community

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Showing 386: English reviews
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Oslo
Reviewed 1 week ago via mobile

Spent 3 nights in this nice hotel, arrived very early in the morning and they arranged it so well that I could get my room immediately. Big room with jaccuzi, marvellous breakfast with both Asian and local kasakhstan food together with several options of eggs just as you want it! Very kind personell, all with a big smile!😊Recommended - not...

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Helpful?
Thank janmlOslo
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear janmlOslo, We were pleased to read your warm comments about Rixos Almaty, and we appreciate that you have taken the time to write a review about our hotel. We are truly thankful for your positive comments about our service and team members, who take great pride in delivering first-rate service. Our Brasserie Restaurant offers indeed great breakfast, with vast...

Malvern, United Kingdom
Reviewed 1 week ago

the hotel is quite centrally located and the rooms are arranged around a huge atrium (the hotel feels like 80% atrium, 20% rooms!). There was a nice spa area in the lower level with steam room, sauna and showers. I had to close the bathroom air vents since there was a smell of smoke coming through the vents (there seemed...

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Helpful?
Thank R1138
Witney, United Kingdom
Reviewed 2 weeks ago via mobile

The staff and the surroundings make a great hotel. Nice spa, gym and fitness suite. Great rooms. The smoking lounge is rather poorly ventilated but the lobby food is tasty and the breakfast room has everything. Highly recommended.

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Helpful?
Thank DunxEnright
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear DunxEnright, We would like to thank you for your recent visit to Rixos Almaty and it was truly a pleasure to serve you. We are really happy to know that you liked the accommodations, hotel facilities, spa center, breakfast and especially service. We will certainly take into account your comments on the problem of ventilation in the lobby for...

Reviewed 2 weeks ago via mobile

We came for 5 o'clock tea in a lobby bar. We were waiting 10 mins and had to look for a waiter, then she didn't know if tea is included in a "teatime", first of all... then we waited 20-25 minutes for a tea, we sat down with it for another 15 mins waiting for dessert snacks, and waiter said...

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Helpful?
2Thank Karina D
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Karina D, Thank you for spending your time to give us a straight and detailed feedback. It is our aim to offer our guests an entirely satisfactory service at the Rixos Almaty hotel. We truly apologize for the unacceptable service that you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this...

Shanghai, China
Reviewed 3 weeks ago

Quick registration and payment service - receptionist always very helpful. Excellent breakfast and lunch options. Have seen improvements over the months e.g. tea/coffee bar for business travellers having to check in/out early in the morning Have been using this hotel in the past 14 months for business trips and it has been excellent.

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Helpful?
Thank dupped_2011
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Guest, First of all, on behalf of the Team of Rixos Almaty we would like to thank you very much indeed for your continued choice of our hotel as an accommodation for your lodging needs here in Almaty. We are so happy to read your five star yet detailed review of us! It is immense pleasure to serve you...

Almaty, Kazakhstan
Reviewed 3 weeks ago

Excellent breakfasts, cozy atmosphere, convenient location, unobtrusive service, nice view from the room. Special thanks for the special offer for the newlyweds, which includes a beautiful decoration of the room with treats and all of this for a lower price. There were minor problems with climate control in the room, but overall everything was excellent.

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Helpful?
Thank Erik_Almaty
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Erik, Thank you very much for sharing the experience of Rixos Almaty following your recent stay with us. I am delighted to read that our breakfast, location, hospitable team and special arrangements for newlyweds made your stay both memorable and pleasant. We would love to have the pleasure of seeing you again as a regular guest and wish you...

Reviewed 4 weeks ago via mobile

Great hotel, excellent service. Good location . Stayed here for two nights when transiting in and out of Almaty. Would recommend it. Great price as well for a 5 star hotel. Very impressed with the service.

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Helpful?
Thank Rob K
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Rob K, Thank you for your kind words regarding your recent stay with us. I am glad you enjoyed your time while you stayed in the hotel, from good location to efficient service received from our team. It is gratifying to read comments such as this, and I will certainly share your notes with our team. Once again, I...

A TripAdvisor Member
1 review
Reviewed 19 March 2017 via mobile

Nice atmosphere, tasty breakfast, very good spa and very helpfull staff at reception, special thanks to Rashid, for dissolving all issues related to accomodation. Would highly recommend and would come back again.

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Helpful?
Thank A TripAdvisor Member
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at Rixos Almaty Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our Team members accordingly...

Reviewed 18 March 2017

Nice hotel with really good service, restaurant is open until midnight, 24h food service, large rooms with stylish design, a big swimming pool. Minor issues - I had problems with water in my room, it was either too hot or too cold - my room had a door to the neighbourhood room and I could hear everything - talks, TV,...

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Helpful?
Thank Anastasia K
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Anastasia K, Thank you for your kind words about our hotel. Out guests feedback motivates us to work harder to meet your expectations. Your comments concerning the water in the room and connecting door are well noted. We updated your profile with preference accordingly to be considered for future reservations and you can rest assured that you will have...

Reviewed 16 March 2017

Enjoyed the weekend stay in the hotel and SPA. Everything was on high level, very friendly and professional staff, clean and beautiful rooms, tasty breakfast for any choice. The SPA provides wide range of services froom swimming pool and gym to different massages.

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Helpful?
Thank Yevgeniya K
MakhmutZ, General Manager at Rixos Almaty, responded to this review

Dear Yevgeniya K, Thank you for your recent stay and taking time to share your lovely experience with us here. The pleasure is ours to have made your stay a comfortable and enjoyable one. We value your comments and look forward to welcoming you again at Rixos Almaty! Sincerely yours, Makhmut Zharimbetov General Manager

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This luxury 5-star hotel is located in central Almaty, half a mile from Nikolai Cathedral. Rixos Almaty Hotel offers modern rooms with free Wi-Fi internet and a spa with swimming pool. All rooms at Rixos Almaty feature air conditioning, a desk and a balcony with impressive views. All bathrooms include a bathtub and shower. A buffet breakfast is served each morning at Rixos Almaty. The restaurant serves international buffets as well as offering varied dining menus. The Lobby Bar & Lounge is open 24 hours a day, and guests can also dine at Wine Bar that has great selections of wines. The 23680 ft² spa also includes a gym, sauna, Turkish bath, indoor gardens and 7 massage rooms. Rixos Hotel is one mile from Almaty Opera House and 3 miles by cable car from Koktobe Mountain. ... more   less 

Additional Information about Rixos Almaty

Address: Seyfullina 506, Almaty 050012, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: $242 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Rixos Almaty Hotel Almaty
Hotel Style:
#1 Business Hotel in Almaty
#2 Spa Hotel in Almaty
#2 Luxury Hotel in Almaty
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Questions & Answers

Here's what travellers have asked, with answers from Rixos Almaty staff and other travellers.
5 questions
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Almaty, Kazakhstan
U.S. Virgin Islands
over a year ago

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Questions? Get answers from Rixos Almaty staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a "park view" room cost me 10% extra and faced a park (although there was still some traffic noise from that side).”
R1138, 13 Apr 2017 | Read review
“Choose numbers on the upper floors on the east side to get a better view.”
Erik_Almaty, 2 Apr 2017 | Read review
“Select a room with a mountain view.”
markhQ8869HQ, 16 Feb 2017 | Read review
“the best in Almaty”
885muratk, 17 Jan 2017 | Read review
“Try the rooms overlooking the neighboring park”
, 8 Jan 2017 | Read review
5 of 5