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The Ritz-Carlton, Almaty

358 reviews
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Traveller (273)
Room & Suite (120)
Dining (19)
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Overview
  • Excellent80%
  • Very good15%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“six senses”(4 reviews)
“macaroons”(3 reviews)
“designer stores”(3 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
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Rooms
5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (358)Write a Review
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Show reviews that mention
All reviewssix sensesmacaroonsdesigner storesgreat hotelthe club loungetallest buildingmoment you arriveperfect serviceperfect stayground floorroom servicemain restaurantrooms are hugeshopping mallthe snow capped mountainsstayed nightsprofessional staff
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1 - 5 of 235 reviews
Reviewed 3 days ago via mobile

The tallest building in Almaty will impress you from the first steps when u come in. Beautiful design and very comfortable rooms inside. The staff is always there to assist. And the most impressing is the huge window with look to the city. The view...More

Thank SabinkaDiam
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded yesterday

Dear SabinkaDiam, We highly appreciate you taking time and giving us your kind feedback. Thank you for complementing on the rooms, hotel facilities but most of all our dedicated Ladies and Gentlemen. I am pleased to hear you enjoyed your experience at The Ritz-Carlton, Almaty....More

Reviewed 4 days ago via mobile

Everything about the hotel oozes quality Th art work, the rooms, the breakfast and most importantly the staff. Always smiling and so willing to help. Unfortunately the ore-arranged airport pick up did not arrive but when this was communicated it came quickly and we were...More

Thank steven p
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded yesterday

Dear Steven P, Thank you for your kind review of our property, your comments are very valued. We appreciate your feedback about our Ladies and Gentlemen and the overall quality of the service. Here at The Ritz-Carlton we take our roles very seriously and we...More

Reviewed 2 weeks ago

Must stay if in almaty. The only complaint we had was a wicked service person who was sent packing the same day. the rest of the hotel is great, in room food is super and so is the indoor heated pool.More

1  Thank skhemka
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 1 week ago

Dear Skhemka, Let me take this opportunity and say thank you for your valueable feedback, we appreciate you taking the time to write about your recent experience at The Ritz-Carlton, Almaty. We would be more than happy to welcome you back in our property and...More

Reviewed 3 January 2018

I have stayed here several times now with my family. Awesome hotel, one of the best. The rooms are gorgeous, the views fantastic, excellent bathrooms, the service is amazing! They do quite a bit for the kids from the moment you arrive (cookies, coloring). My...More

Thank Raj C
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 5 January 2018

Dear Raj C, Thank you for taking the time to share your experience. We are delighted to have you staying with us. It is a pleasure to know that you and your family enjoyed your stay in our property. Thank you for choosing The Ritz...More

Reviewed 3 January 2018 via mobile

Especially The hotelier who works at the reception ,she is best lady who we met before during the trip to all other countries. Even there are some misunderstanding of breakfast and extra bed for my kid . She kindly explain to the customer very well....More

Thank 찬재송
Response from Can G, General Manager at The Ritz-Carlton, AlmatyResponded 5 January 2018

Dear 찬재송, Let me take this opportunity and say thank you for your feedback and recognizing Leyla. Please rest assured that I will share your recognition with her. I am glad that we were able to create a memorable stay for you. We look forward...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$250 - US$415 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Almaty
#1 Spa Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$250 - US$415 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Almaty
#1 Spa Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (273)
Room & Suite (120)
Dining (19)
Pool & Beach (6)
Business Centre & Event Rooms (7)
Questions & Answers
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traveladept1
7 September 2014|
AnswerShow all 4 answers
Response from benbatouta | Reviewed this property |
All these services were offered as part of our room rate.
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12
Room Tips
"Get a room facing the mountains. Unbeatable view"
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"Stay on the Club Floor."
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"try to get a view facing the mountains."
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"Rooms are between floors 21 and 28 - you can't have a bad view that high up!"
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