We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Almaty, an IHG Hotel

Save
Share
181 Zheltoksan Street, Almaty 050000 Kazakhstan
Lowest prices for your stay
Expedia.com
US$153
View deal
Booking.com
US$153
View deal
Reserve now, pay at stay
Trip.com
US$151
View deal
Hotels.comUS$153
InterContinentalUS$154
ZenHotels.comUS$158
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (304)
Room & Suite (166)
Dining (91)

About

#4 of 154 hotels in Almaty
Location
Cleanliness
Service
Value
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Air conditioning
Dining area
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate living room
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Russian, Chinese and 3 more
618Reviews9Q+A82Room tips
Traveller rating
  • 345
  • 205
  • 51
  • 11
  • 6
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Ozzietraveller22 wrote a review Nov 2022
Adelaide, Australia25 contributions32 helpful votes
Now that I have returned home from overseas, I have time to write a review on the amazing Intercontinental hotel in Almaty. We stayed here for a week and were treated like royalty. This deluxe hotel has quality fittings throughout with beautiful furnishings and large rooms. The service by staff was second to none, from the reception area to the concierge desk, bell boys to the waiters and waitresses and room servicing, we could not fault a thing. As a matter of fact this is one of the best hotels I have ever stayed in. The hotel is spotlessly clean and has a very good spa area with indoor pool. The meals we had at the hotel were very good starting with an excellent breakfast. We particularly enjoyed meals in the Turkish restaurant. I have absolutely no hesitation in recommending this fine hotel. A big thank you to all the fabulous people that work there, it is a credit to you all.
Read more
Date of stay: September 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
napatcha k wrote a review Sep 2022
2 contributions2 helpful votes
Rooms need to be renovated, the lighting in the room is quite dark, reception staff need to be more professional about their services, clear communication and facial expression. Location is quite difficult to find any convenient store with
Read more
Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from IHG Service, Owner at InterContinental Almaty, an IHG Hotel
Responded 19 Sep 2022
Dear napatchak2020, Thank you for choosing our hotel while visiting Almaty and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I would like to apologize for the service of our staff and the comfort of our room. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vk2012 wrote a review Jul 2022
Kolkata (Calcutta), India17 contributions14 helpful votes
Rooms need to be upgraded - feels like a really old hotel. Housekeeping needs to be better. Watercups / towels not replaced. Communication needs to be better. I was placed in IHG Club Room Floor. I am also a Platinum Elite Member of the IHG loyalty program. I called the reception to confirm if I have 2 pieces laundry complimentary. They said yes. But at time of check out were insisting i pay. Diana at the reception was extremely rude. Only the duty manager at night was helpful.
Read more
Date of stay: July 2022Trip type: Travelled on business
Room Tip: Rooms are old and not up to date
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from IHG Service, Owner at InterContinental Almaty, an IHG Hotel
Responded 29 Jul 2022
Hello vk20122, InterContinental Almaty appreciates you staying with us. We strive to provide you with a quality stay in an environment that makes us different from all other hotel chains. After reading your comments and am sorry that your stay was less than perfect. I shared your message with our local area managers and took immediate action to prevent this from happening again. We hope you allow us to host your next stay so we can change your mind about us. All the best, Oscar C. Case Manager IHGService
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VinnieLondon wrote a review Jun 2022
Doha, Qatar8269 contributions452 helpful votes
+1
Located in central Almaty overlooked by the beautiful Zailiyskiy Alatau mountain range. Hotel is an old style structure but has an amazing central atrium. The suites are a little dated and dark but are immaculate and very comfortable. Breakfast is buffet style with a huge selection of international and Kazak dishes and a separate to order egg and waffle station. There is a nice professional spa in the basement along with a pretty good pool and gym with a nice outdoor terrace area. There is a very good Turkish restaurant in the hotel as well as a grill room and nice little lobby bar. Staff throughout the hotel are very professional, helpful and friendly. Hotel is in a great location and walking distance of many of the central landmarks. So great hotel for business or leisure. Highly recommended.
Read more
Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Zafer wrote a review Aug 2020
Istanbul, Turkey209 contributions113 helpful votes
+1
Wonderful Hotel I enjoyed the silence...Perfect silence and every kind of support provided by the beautiful hotel.. Very good staff..Always smiling by heart and try to help u.. Hotel so clean, wifi is good, location is wonderful.. Almaty is wonderful city, wide streets, many many cafes, restaurants, many many amazing parks.. Its city of green and all kind of beautiful Nature colours blended perfectly.. People so polite and so beautiful..And honest.. Country is improving so fast and modern with utmost respect to tradition and keeping environmental aspects high.. Liked this place so much.. I felt the rich culture in every corner every place i visit. From time to time I surprisingly found myself making wishes to live in this country and the very city forever..
Read more
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Response from intercontinental almaty, Owner at InterContinental Almaty, an IHG Hotel
Responded 29 Aug 2020
Dear Guest, Warmest greetings from InterContinental Almaty. I would like to express our gratitude to you for sharing your experience in our city and particularly in our hotel on TripAdvisor. I am so happy to read your sincere and kind review I will certainly share your commentaries with our entire team. It was our pleasure to have you staying with us. Thank you for highlighting our helpful staff as well as the hotel facilities and location. I am happy you had a time to explore Almaty as it is indeed a colorful and green. The way you are describing it tells me you have truly enjoyed your visit to our country. I do hope you will have a chance to come back in near future. We look forward to welcoming you back. Sincerely yours, Rassi Sin Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Philip Norman wrote a review Jun 2020
Toronto, Canada2 contributions6 helpful votes
The location is great. It is built right in front of Mayor`s office. But the property is very old and needs to be renovated. Bathroom, elevators, furniture etc. should be changed. It looks like a four stars hotel. TV set is minimum 10 years old, I dont remember when we were using such tvs .
Read more
Date of stay: March 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from intercontinenta... a, Guest Relations Manager at InterContinental Almaty, an IHG Hotel
Responded 23 Jun 2020
Dear guest, Warmest greetings from InterContinental Almaty. I would like to take this opportunity to thank you for posting a review of your stay at our hotel on TripAdvisor. We are glad that you liked the location of our hotel. In regards to your comments about our facilities, we are very sorry they did not meet your requirements. We highly appreciate your feedback as it hels us in further improvement of our facilities. We sincerely hope that we will have the pleasure of welcoming you back in the near future. Kind regards, Rassi Sin Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vangrieken wrote a review Apr 2020
Miami, Florida15 contributions2 helpful votes
Hotel lies in the heart of town and surrounded by beautiful parks. The food in this hotel is out of this world. I found the very best Tiramisu at this hotel. I tried almost every item on the menu. The only item i didn’t like was the pad Thai. Everything else was delicious. The local beer was amazing.
Read more
Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from intercontinenta... a, Guest Relations Manager at InterContinental Almaty, an IHG Hotel
Responded 9 May 2020
Dear Guest, Thank you for taking the time to submit your feedback. Our team is happy to know you have had an enjoyable stat at our hotel. We are grateful for your compliments on our food. Looking forward to your next visit. Sincerely yours, Rassi Sin Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nigel H wrote a review Apr 2020
Dubai, United Arab Emirates510 contributions217 helpful votes
Great check in and the room met my expectations. Very polite, friendly service all round by every staff member I encountered. Orly and Roman were the stars, they must have been well selected and trained, well done management. My room had a great view of the mountains, very picturesque. During a difficult COVID-19 breakfast stayed open. Sadly could not use the rest of the hotel facilities. Thoroughly recommend this hotel and I would come back.
Read more
Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from intercontinenta... a, Guest Relations Manager at InterContinental Almaty, an IHG Hotel
Responded 15 Apr 2020
Dear guest, Thank you very much for taking the time to write your feedback of your stay on TripAdvisor. We are happy to know you have enjoyed your room and service provided by our staff. Looking forward to welcoming you back next time. Sincerely yours, Rassi Sin Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Glennyd wrote a review Mar 2020
Isle of Man, United Kingdom49 contributions55 helpful votes
Excellent service from the minute we arrived to when we left, plenty of staff to assist in making your stay special. Little bit up from some of the attractions but in easy walking distance for us, also not too far from the Shymbulak Ski resort which we got to by taxi from the hotel 15 – 20 minutes away, there also frequent buses which we used to get back. We also walked (15 – 20 Min) to the Gondola to Kok-Tobe Hill which is wort a visit and gives a great view of the city. Nice pool and Spa and very reasonably priced massages and other treatments. The hotel J bar and the staff in there was also excellent on the two occasions I visited.
Read more
Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from intercontinenta... a, Guest Relations Manager at InterContinental Almaty, an IHG Hotel
Responded 14 Mar 2020
Dear Guest, Warmest greetings from InterContinental Almaty. Thank you for taking your precious time to write a feedback of your stay at our hotel on Tripadvisor. We are very happy to know you have enjoyed staying with us, as well as visiting Almaty. We are delighted by your compliments on our facilities and service of our staff members. Looking forward to welcoming you back. Sincerely yours, Rassi Sin Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Redbackspider wrote a review Mar 2020
Paris, France551 contributions62 helpful votes
I had a lengthy stay here for work and it was fantastic. Great room, well serviced and cleaned - with excellent cleaning staff. All staff were great - from front desk to restaurant staff to business centre staff. The meals were delicious with a varied selection. I was also using the Club Room which was relaxing for doing some work. Wi-fi was reliable and I had no problems with anything.
Read more
Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from intercontinenta... a, Guest Relations Manager at InterContinental Almaty, an IHG Hotel
Responded 4 Mar 2020
Dear guest, Thank you very much for taking the time to submit your feedback of your stay at InterContinental Almaty on Tripadvisor. We are delighted to know you have had such a pleasant experience staying at out hotel. Thank you for complementing all our staff and hotel facilities. Out guests satisfaction is top priority for us and your review is very meaningful. We look forward to welcoming you back in our hotel. Sincerely yours, Rassi Sin Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
US$166 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
KazakhstanAlmaty
NUMBER OF ROOMS
277
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

INTERCONTINENTAL ALMATY, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 622 Photos (Kazakhstan) - Tripadvisor

Frequently Asked Questions about InterContinental Almaty, an IHG Hotel
Which popular attractions are close to InterContinental Almaty, an IHG Hotel?
Nearby attractions include City Guides (0.5 km), Central State Museum of Kazakhstan (0.8 km), and Shivers Bar | Cocktails & Food (1.0 km).
What are some of the property amenities at InterContinental Almaty, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Almaty, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Almaty, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Almaty, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to InterContinental Almaty, an IHG Hotel?
Conveniently located restaurants include Line Brew Almaty, Bosphorus Restaurant, and Kishlak.
Are there opportunities to exercise at InterContinental Almaty, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at InterContinental Almaty, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Almaty, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Almaty, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Russian, Chinese, Turkish, and Hungarian.
Does InterContinental Almaty, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.