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    Grand Hotel Tien-Shan

    Bogenbay Batyra St., 115, Almaty, Kazakhstan
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    04/02/2018 05/02/2018
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    US$89
    US$86
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    US$89
    US$86
    Traveller (68)
    Room & Suite (22)
    Dining (9)
    Overview
    • Excellent33%
    • Very good45%
    • Average17%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “free spa” (4 reviews)
    “room facing” (2 reviews)
    Free Wifi
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (151)
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    1 - 5 of 89 reviews

    Reviewed 4 weeks ago via mobile

    Very comfortable room, spacious, professional service at the check in counter and good breakfast standard. Hotel is ~30 min from airport, depending on traffic conditions. Nearby there are few spots reachable on foot such as the theatre and the Arasan, a wellness and SPA centre...More

    Thank andy s
    Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 3 weeks ago

    Dear andy s, Warmest greetings from Almaty! Thank you very much for your good words about our hotel and service! We are very glad that you stayed with us and enjoyed your time. And would love to see you again in Grand Hotel Tien-Shan! With...More

    Reviewed 9 December 2017

    Being a Tour director, had a group of 17 members, we stayed here for 5 nights. Right from check in to Check out - Service was very Good. Staff Ms.Ainura, Chef Ms.Valentina,Stewards and room service every one were at there best and truly welcoming hotel....More

    Thank mehaboob
    Response from Yevgeniy K, FO Director at Grand Hotel Tien-ShanResponded 11 December 2017

    Dear mehaboob, Warmest greetings from Almaty! Thank you very much for taking time in sharing your pleasant experience with us. We are happy to hear that your group accommodation was on a high level. Much appreciate your feedback about our service and staff, we will...More

    Reviewed 20 November 2017

    I always ask for a quiet room when I book online. I bring earplugs, but I prefer not to use them. When I checked in, they put me in a second floor room facing the front of the hotel, which is on a busy (noisy)...More

    Thank Davis F
    Response from Yevgeniy K, FO Director at Grand Hotel Tien-ShanResponded 23 November 2017

    Dear Davis F, Warmest greetings from Almaty! First of all I would like to thank you that you have found a time to leave your comments. Your experience shared with us is very usefull to see the points which need to be improved. And I...More

    Reviewed 12 September 2017

    I was very satisfied with this hotel and can strongly recommend it. The room I had was quite big, very well appointed, clean and silent. I like the small gifts, like shoehorn, slippers.... The breakfast was on a good quality with a quite broad choice....More

    Thank Marcel_C_ZH
    Response from GroupManagement, General Manager at Grand Hotel Tien-ShanResponded 22 September 2017

    Dear Marcel, first of all I would like to thank you very much for your friendly statement. I am glad, that in general you enjoyed your stay with us! It is more than a pity, that your so positive impression about our Grand Hotel was...More

    Reviewed 13 August 2017

    Very nice hotel with beautiful evergreen trees in the front, separating it from street. Very good room, breakfast. I always appreciate large size swimming pool to do laps. Only stayed 1 night but the pool was great, probably 15 meters in length.

    Thank RADEK M
    Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 28 August 2017

    Dear RADEK M, Thank you so much for your great comment! We hope you could come for a longer period of time and experience more wonderful moments with us! With best regards, Yevgeniy

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Indoor pool
    Details
    • Price range
    • US$89 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in Almaty
    • #7 Spa Hotel in Almaty
    • #11 Luxury Hotel in Almaty
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 78
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Priceline, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Grand Hotel Tien-Shan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Kazakhstan >
    • Almaty
    Add Photo Photos
    Traveller (68)
    Room & Suite (22)
    Dining (9)
    Pool & Beach (2)
    Hotel & Grounds (58)
    Bathroom (9)
    Business Centre & Event Rooms (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Marty K
    15 May 2017|
    AnswerShow all 2 answers
    Response from GroupManagement | Property representative |
    Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
    0
    Votes
    Shannon J
    4 April 2015|
    Answer
    Response from Phillipa S S | Reviewed this property |
    As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
    0
    Votes
    Room Tips
    "Check out the Bali Spa - its the Best in Town"
    Read review
    "Ask for a room *not* facing the front."
    Read review
    "As hotel is quite big, choose a room closer to the lift to save on walking."
    Read review
    "With a view of the park across"
    Read review
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