The service was friendly and helpful; however, the hotel was a bit dilapidated. There was a strong fragrance in the rooms and hallways. I had to keep the windows open to air out the smell. The decor was pretty ancient and is in need of updating. The location and wifi were great.
Excellent service, every time we choose this hotel with colleagues when we arrive in Almaty. The hotel is very comfortable, the staff is polite and always ready to help. The room is very quiet, the guests are decent, very many foreigners. Location in the city center, all in an accessible area. About the spa is a separate conversation. ITS AMAZING! Specially the saunas) It's great when you come to work and you can still have a great rest. We rented conference rooms for work, all technical issues are solved very quickly, we were satisfied. Administrator Timur is big professional, thank u guys !
The hotel is reasonably modern inside but occupies a classical-style building in an excellent location -- central yet fairly quiet, in a walking distance of a metro station. The rooms are spacious, with high ceilings and large windows. Very clean and tidy. Excellent value for money, especially considering the use of the spa.
Poor service. Over priced. Noisy. Poor english in room directions. Poor maintenance- aircons out of order, power plugs for charging phones laptop is awkwardly placed behind furniture and either inaccessible or mostly out of order. Not comfortable for working on a desk, no easy access to powerpoint for charger!! Have to be a contortionist and get on you hands and knees to get a cable to a power plug. And then hope it has electricity, as half do not work! Menu did not have items ordered on it and feedback when providing meals. Telephone not marked or indicated to contact reception - you have to walk there. Lift is monstrously slow. Room TV does not have english news movie channels, with searching you may find 3 channels with an english voiceover. Will not be coming back here :((
It is my econd stay here. Room iterior is good, nice bathroom, nice amenities. SPA and pool is good, enjoy working by the pool. Restaurant, wine list - great. Overall service and experience - - nice..
If you travel to Kazakhstan you must stay in this hotel. The location is great and you will meet fantastic people from the reception desk to the staff cleaning the room. You feel like at home when experiencing the Kazakh sense of hospitality at the Grand Hotel Tien-Shan. If you want to eat be ready to gain few kilos as the food is irresistible. The room cleanliness is above expectations. For sure, I will only stay in this hotel when in the lovely city of Almaty in great Kazakhstan !
The Grand Hotel Tien-Shan have a strategic location in the middle of all we need to see in Almaty like the Cathedral and the Central Mosque or the Museums like The Almaty Museum or the museum of Konaev.
Recommended for personal or business traveller. The location is super central, very near major attractions in Almaty. Service is very good, facilities are excellent, the room is spacious. What more do you want from a hotel? I wish we could stay longer.
We live in Vancouver and travel a lot around the world. This hotel is a perfect match of service vs money. We stayed for 7 days. The hotel is located in the area called by local people as a “Gold Square”. Close to everything. Lobby is very Clean and Cousy. Meal - The restaurant has everything we expected to have for breakfast (was included). Menu to dine has excellent choice also. Service - room service is excellent, very good furniture, comfortable bed. Intelligent staff was trying to make us feel as in our own home. SPA resort located in the hotel - swimming pool and water massage pool (included) works from 6 am to 11 pm. Variety of different massages. The price is very affordable and much cheaper than in Canada. We enjoyed this stay! Thanks to all staff!
Excellent and convenient Central hotel in Almaty. Excellent friendly service. Conveniently located. Good price for value. Tasy buffet breakfast with good selection. Nice space with pool, jacuzzi and super selection of massage. Relaxing, very clean and pleasant.