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Bogenbay Batyra St., 115, Almaty Kazakhstan
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Traveller (198)
Room & Suite (41)
Dining (18)

About

#5 of 154 hotels in Almaty
Location
Cleanliness
Service
Value
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique > after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali".
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Car hire
Banquet room
Meeting rooms
Facial treatments
Hammam
Massage
Salon
Solarium
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, Russian
320Reviews7Q+A32Room tips
Traveller rating
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Most Recent
blsnwbrdr wrote a review Oct 2022
Washington DC, District of Columbia407 contributions149 helpful votes
The service was friendly and helpful; however, the hotel was a bit dilapidated. There was a strong fragrance in the rooms and hallways. I had to keep the windows open to air out the smell. The decor was pretty ancient and is in need of updating. The location and wifi were great.
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zhanerke Z wrote a review Oct 2022
1 contribution
Excellent service, every time we choose this hotel with colleagues when we arrive in Almaty. The hotel is very comfortable, the staff is polite and always ready to help. The room is very quiet, the guests are decent, very many foreigners. Location in the city center, all in an accessible area. About the spa is a separate conversation. ITS AMAZING! Specially the saunas) It's great when you come to work and you can still have a great rest. We rented conference rooms for work, all technical issues are solved very quickly, we were satisfied. Administrator Timur is big professional, thank u guys !
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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oldthinker wrote a review Mar 2020
1 contribution
The hotel is reasonably modern inside but occupies a classical-style building in an excellent location -- central yet fairly quiet, in a walking distance of a metro station. The rooms are spacious, with high ceilings and large windows. Very clean and tidy. Excellent value for money, especially considering the use of the spa.
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vic F wrote a review Feb 2020
Cape Town Central, South Africa4 contributions1 helpful vote
Poor service. Over priced. Noisy. Poor english in room directions. Poor maintenance- aircons out of order, power plugs for charging phones laptop is awkwardly placed behind furniture and either inaccessible or mostly out of order. Not comfortable for working on a desk, no easy access to powerpoint for charger!! Have to be a contortionist and get on you hands and knees to get a cable to a power plug. And then hope it has electricity, as half do not work! Menu did not have items ordered on it and feedback when providing meals. Telephone not marked or indicated to contact reception - you have to walk there. Lift is monstrously slow. Room TV does not have english news movie channels, with searching you may find 3 channels with an english voiceover. Will not be coming back here :((
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vadim B wrote a review Feb 2020
1 contribution
It is my econd stay here. Room iterior is good, nice bathroom, nice amenities. SPA and pool is good, enjoy working by the pool. Restaurant, wine list - great. Overall service and experience - - nice..
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Date of stay: February 2020
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Helene wrote a review Jan 2020
1 contribution
If you travel to Kazakhstan you must stay in this hotel. The location is great and you will meet fantastic people from the reception desk to the staff cleaning the room. You feel like at home when experiencing the Kazakh sense of hospitality at the Grand Hotel Tien-Shan. If you want to eat be ready to gain few kilos as the food is irresistible. The room cleanliness is above expectations. For sure, I will only stay in this hotel when in the lovely city of Almaty in great Kazakhstan !
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip: Any room has its charm, may be choose higher floors.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zeraoui wrote a review Jan 2020
Monterrey, Mexico40 contributions4 helpful votes
+1
The Grand Hotel Tien-Shan have a strategic location in the middle of all we need to see in Almaty like the Cathedral and the Central Mosque or the Museums like The Almaty Museum or the museum of Konaev.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DSatrio wrote a review Dec 2019
Jakarta252 contributions512 helpful votes
Recommended for personal or business traveller. The location is super central, very near major attractions in Almaty. Service is very good, facilities are excellent, the room is spacious. What more do you want from a hotel? I wish we could stay longer.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nikolay T wrote a review Nov 2019
9 contributions
+1
We live in Vancouver and travel a lot around the world. This hotel is a perfect match of service vs money. We stayed for 7 days. The hotel is located in the area called by local people as a “Gold Square”. Close to everything. Lobby is very Clean and Cousy. Meal - The restaurant has everything we expected to have for breakfast (was included). Menu to dine has excellent choice also. Service - room service is excellent, very good furniture, comfortable bed. Intelligent staff was trying to make us feel as in our own home. SPA resort located in the hotel - swimming pool and water massage pool (included) works from 6 am to 11 pm. Variety of different massages. The price is very affordable and much cheaper than in Canada. We enjoyed this stay! Thanks to all staff!
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Peter H wrote a review Oct 2019
3 contributions
Excellent and convenient Central hotel in Almaty. Excellent friendly service. Conveniently located. Good price for value. Tasy buffet breakfast with good selection. Nice space with pool, jacuzzi and super selection of massage. Relaxing, very clean and pleasant.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$77 - US$101 (Based on Average Rates for a Standard Room)
LOCATION
KazakhstanAlmaty
NUMBER OF ROOMS
78
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GRAND HOTEL TIEN-SHAN: UPDATED 2022 Reviews, Price Comparison and 227 Photos (Almaty, Kazakhstan) - Tripadvisor

Frequently Asked Questions about Grand Hotel Tien-Shan
Which popular attractions are close to Grand Hotel Tien-Shan?
Nearby attractions include D.A. Kunayev Museum (0.2 km), Alatau (0.2 km), and Tangiers Lounge (0.3 km).
What are some of the property amenities at Grand Hotel Tien-Shan?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Tien-Shan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Tien-Shan?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Grand Hotel Tien-Shan?
Conveniently located restaurants include Ocean Basket Panfilova, Daredzhani Kunayeva, and Coffeedelia.
Are there opportunities to exercise at Grand Hotel Tien-Shan?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hotel Tien-Shan have airport transportation?
Yes, Grand Hotel Tien-Shan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hotel Tien-Shan?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hotel Tien-Shan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Tien-Shan?
The staff speaks multiple languages, including English and Russian.