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Grand Hotel Tien-Shan

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#12 of 69 Hotels in Almaty
Certificate of Excellence
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121 Reviews from our TripAdvisor Community

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Showing 75: English reviews
London, United Kingdom
Level Contributor
128 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 June 2015 via mobile

We stayed one week in this hotel. It has a great team working there. From check in to room service, nothing was too much trouble. The majority of the staff speak good English, which is a help. Breakfast runs from six am till eleven, and it is a very good spread of both hot and cold. The rooms are quiet,... More 

Helpful?
Thank Horse91dancer
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for choosing Grand Hotel Tien Shan for your weekly stay. It was pleasure to serve you and make your stay enjoyable. It is nice to hear that you have noted our teamwork and staff could help you with requests you needed. I'm glad to hear also that you have liked our breakfast and room's conditions. I... More 

Dubai, United Arab Emirates
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 June 2015

Located in the centre of the city with lovely view of the Mountains, this hotel has everything ranging from decent sized rooms, to spa with all kind of treatments to Cigar room with different varieties of cigars. The hotel staff is polite and courteous and service level is prompt. More over the Internet is free in the lobby as well... More 

Helpful?
Thank Umer A
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for the highest mark which you gave to Grand Hotel Tien Shan. I'm glad to hear that location was good for you and you have enjoyed mountains view and I'm also glad to hear that you have liked our Cigara Club with different varieties of cigars. It is nice that our Internet made you... More 

Tbilisi, Georgia
Level Contributor
81 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 26 May 2015

I could not imagine how this hotel may be rated "poor" or "terrible". Even "average" is not acceptable for me. Everything in the Grand Tien-Shan is perfect: location (in the central part of the city in front of big nice park), lobby (large, comfortable and bright), rooms (clean, pleasantly decorated with comfortable bed) bathroom (clean with plenty of toiletries plus... More 

Helpful?
1 Thank Ivan_002_10
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for your time to review our Grand Hotel Tien Shan. I am glad to hear that location, room and breakfast were warranted of your expectations. Such a nice and warm comments are always encouraging us to do all the best and we will keep it going. We have taken... More 

Turkey
Level Contributor
244 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 11 May 2015

I stayed in this hotel for almost a week in April and liked it very much. Most of the staff was friendly and competent. Room and bathroom were clean and spacious enough. Windows looked at a kind of backyard, so no street noise during the whole stay. Housekeeping did their job pretty well. Breakfasts were good enough, served in the... More 

Helpful?
Thank AlexTrav7
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for your time to review our hotel. We appreciate it. I am glad to hear that your stay with us was pleasant. I am also glad to hear that breakfast was good for you and room which we have selected you were quite and clean. By the way thank you for nice comments about... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2015 via mobile

Hotel got the reservation dates wrong in a glitch in their system, had to share a room and bed with my business associate for 1 night as they were sold out. Reservations Manager was nice and in the second night we both were upgraded to presidential suites however rooms quite dirty, hair in the bath tub and dirty toilet, also... More 

Helpful?
2 Thank champacafleur
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for your time and leaving your review about Grand Hotel Tien Shan. I am deeply sorry to hear about the problems you faced with wrong reservation, not proper cleaned room and phone charge issues. We always strive to provide the best service and all your notes has been send to the all necessary departments... More 

Kyzylorda Province, Kazakhstan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 March 2015

I spent four days at the hotel recently. The staff were attentive and friendly and there was always someone available that could speak English. The receptionists were brilliant they could not be more helpful with maps, taxis and recommendations. Breakfast had something for everyone and the rooms were neat and tidy. The spa was all a girl needed after 6... More 

Helpful?
1 Thank RosarioO27
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for your time and leaving a great review about Grand Hotel Tien Shan. I am very glad to hear that we made your stay enjoyable, comfortable and location of our hotel was great for you. Thank you also for your positive comments about our staff, management and breakfast it's... More 

cardiff
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 March 2015

Very professional front desk staff , very comfortable room and good restaurant service.Breakfast is more than sufficient and of a high standard. Highly recommended . Excellent airport pick up /departure service

Helpful?
Thank mpruchnie
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for your great comments and I really appreciate that you have find a time to review our hotel. I am glad to hear that our Front Desk staff served you professionally, that room was comfortable for you and breakfast was more than you have expected. I also nice to hear that our pick up... More 

Seattle, Washington
1 review
Reviewed 2 March 2015

I arrived to Almaty early in the morning. The Hotel car has picked me up from the airport. Upon check in the front desk provided me great service, confirmed my reservation, anticipate my personal needs as nonsmoking room, quite view, my staff has been delivered to my room...room was good, a bed was comfortable more than i expected and i... More 

Helpful?
Thank Artur D
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for your time and reviewing our hotel. We really appreciate it. I am glad to hear that we have warranted your expectations. Your great comments about room and staff services are encouraged our staff. We do all the best to keep it going and we will be delighted to welcome you again at Grand Hotel Tien... More 

Fremont, California
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 February 2015

I stayed one night in this hotel while on a business trip and realized it's oriented more towards vacationers. My room was on the third floor, near the end of the hallway towards the central lobby area. Unfortunately for me, I checked in on a Friday night and there were two loud parties in the banquet rooms near my room.... More 

Helpful?
2 Thank ishei34
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for reviewing our hotel and leaving your comments. It is very unfortunate that you had experienced a problem with noise from banquets. We always strive to provide the best and individual service to each our guest and all necessary actions have been already taken to avoid such issues in the future. I am glad to hear... More 

London, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 February 2015

You won't go wrong staying here. It's cental location is very convenient for what the city has to offer. The bedrooms are comfortable, the bathrooms clean with plenty of hot water, toiletries & hair dryer. Breakfast was good with a selection of international dishes. It's the staff who make your experience so pleasant - my iPad/phone charger failed & the... More 

Helpful?
Thank jennyharriet19
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms. Jenny, Let me say a special thanks for such a great and warm comments we appreciate it. It is always nice to hear such comments which motivating us to be better and continue to do all the best to make our guests happy and smile. It is our pleasure to make your stay comfortable and our staff will... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 

Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: $125 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
Reservation Options:
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Hotel Style:
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Tien-Shan staff and other travellers.
2 questions
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London, United Kingdom
over a year ago
Exeter, New Hampshire, United States

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Questions? Get answers from Grand Hotel Tien-Shan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With a view of the park across”
 of 5 bubbles Amathai, 8 Oct 2016 | Read review
“Road noise in second floor rooms was noticeable.”
 of 5 bubbles elena_rachkovskaya, 18 Feb 2016 | Read review
“If you want quiet room, ask for courtyard facing”
 of 5 bubbles 944AP, 8 Dec 2015 | Read review
“Ask for park facing room”
 of 5 bubbles RajivGupta61, 12 Nov 2015 | Read review
“I was in a room facing the court yard so lovely and quiet.”
 of 5 bubbles RosarioO27, 25 Mar 2015 | Read review
5 of 5
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