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The hotel is very well situated close to the Almaty city center. Although it is mainly a business hotel we have had an excellent service as a family here. Spacious and clean rooms, decent breakfast, very friendly and helpful staff. The only minor comment: espresso...More
In my opinion it's quite comfortable hotel to stay in for several days. There is everything which it typicall for hotels (gym, breakfast, free Wi-Fi zone... ). Prices are above average but within acceptable limits for business trips.
I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants....More
1 Thank Aarij B
Response from George K, Director of Front Office at Grand Hotel Tien-ShanResponded 10 June 2016
Dear Aarij B,
First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan.
I am glad to hear that you have liked location of our hotel.
I would like also to apologize for the inconveniences which...More
This hotel is located at middle of city. At north of this hotel, there are Panfilov Park, Green Bazaar, Zhibek Zholy street and so on. At south, there are Republic Square, Kok Tobe cable car foot station.(cable car was not operating in August 2015) and...More
I just stayed at Grand Tien Shan for the second and last time. The rooms are clean and nice, but the service is dreadful. At breakfast, you can die of thirst waiting for someone to offer coffee, and when you try to find a waitress,...More
1 Thank Kenneth P
Response from George K, Director of Front Office at Grand Hotel Tien-ShanResponded 1 April 2016
Dear Mr. Keneth,
Thank you for staying with us at the Grnad Hotel Tien Shan.
I really apologize for the unpleasant situations which you have faced during this stay.
Anyway I would like to thank you for your detailed review which will help us in...More