Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#3 of 140 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
We’re at the centre of it all in the heart of Johor Bahru’s Central Business District on Jalan Wong Ah Fook. Whether you are here for weekend shopping or on business, you’ll find everything you need close by, and we’ll do all we can to brighten your stay. You’ll have convenient access to a variety of restaurants, bars, entertainment facilities and fashion stores, with Zenith Mall lifestyle hub, City Square Shopping Mall and Komtar JBCC (home to Angry Birds Activity Park) on our doorstep, as is Persada Convention Centre if you are attending on business. Culturally rich hotspots are just a short walk away. Learn more about the city through the Johor Bahru Heritage Trail, make the most of the discount shopping at Johor Premium Outlets and be sure to visit the Bazaar Karat Night Market. For the kids, LEGOLAND Malaysia and Hello Kitty Town are just 30 minutes away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Amari Johor Bahru comes highly recommended for its strategic location, close to various malls and attractions, and is praised for its friendly service, despite occasional reports of slow responses. Guests appreciate the hotel's lively atmosphere, complete with live music, though some find it disrupts their nighttime peace.
The cleanliness of the hotel is a standout feature, with rooms and facilities well-maintained. While the amenities, including breakfast options, generally meet travelers' expectations, some guests have encountered issues with room maintenance and additional costs.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Mixed
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Surprised to see how spacious the room is. Good value breakfast and room. All staff are very welcoming . Special mention to Amari Host Wawa. Lovely lady who went extra mile for a last minute birthday request. Will definitely stay again. Will be better if parking is free.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shashi Arumugam, Owner at Amari Johor Bahru
Responded 22 Aug 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon, Sincerely, Shashi Arumugam Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I slipped over the border from Singapore to JB for a couple of days and chose to stay at Amari.
The hotel is top quality in terms of service and mod cons. It’s billed as 5 star but I would say it’s somewhere between 4 & 5 star standard.
It’s also very cheap for those coming from Singapore or outside SE Asia at AUD 100 a night (you’d pay at least triple that for the same hotel in Singapore). This reflects the reality that JB is very different to Singapore in terms of economic activity, socio-economic makeup and levels of development.
The hotel & room was slick and modern and very comfortable and I spent longer in it than expected because I was so relaxed in there. Wifi worked very well and the bathroom & shower was nice and big.
The pool level was great too with decent views out to JB and a large pool to swim in with lots of sunbeds.
The concierge team were enthusiastic when responding to requests. They were happy to book me a taxi over to a local spa for a message and were very responsive to my email queries prior to arrival on booking local tours.
Unfortunately booking tours (not fault of staff) including the Kota Tinggi fireflies was frustrating because I was a solo traveller and apparently the tour companies accepted a minimum of 2 guests and there was a lot of back and forth with changes in circumstances. I ended up contacting the firefly tour operator directly and they had a driver booked and confirmed for me (1 person) within an hour at a decent rate.
Overall I really enjoyed my stay at Amari - it was the perfect place to bliss out for a few days over the border.
Read more
Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Tan, General Manager at Amari Johor Bahru
Responded 11 Jul 2022
Dear WorldTravla7, Thank you for taking the time to share your experience. We are glad you enjoyed your stay. We hope to welcome you back on your next visit. Regards Andrew Tan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Room is clean and well equipped with enough storage. The design of the room is carefully done to keep noise from the toilet almost none. Everything is updated even the smart tv. Breakfast is good as they serves a good variety of high quality food. Gourmet coffee is complimentary with no extra cost, starts from 6:30am is good if you have an early meeting. Potters works very efficiently, just drop your bag at ground floor before heading to level 6 for check in. Bags were delivered the moment I reached my room. Super efficient! All staff is friendly and helpful.
Read more
Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Tan, Owner at Amari Johor Bahru
Responded 15 Oct 2022
Dear Holsloverki, Thank you for your recent stay with us and for providing us with your feedback. I am very pleased to know that you had a wonderful stay with us! We aim at always providing our guests with the utmost level of personalized service in all aspects of the hotel and I am so glad to know that this was exactly your experience with us. We look forward to having another privilege of hosting you soon! Sincerely, Andrew Tan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On a last minute change of plan when our road trip was temporarily halted due to a vehicle breakdown we found ourselves knocking on Amari Hotel's door in the wee hours of the morning, just past 3am. A quick scan to all third party booking websites would not allow us to make a reservation online as our timing was in a 'grey' area. We could only make reservations for the current check in which would be past 12 noon. Online published rate at MYR250 thereabouts was fair and reasonable while walk in rates were more then double. To be fair, this seemed to be the case of all hotels in Johor at that hour and being closer to Amari we decided to take a chance and walk in to ask for a more reasonable rate. The hotel is connected to a shopping centre with their reception on the sixth level. We enquired comparing their online rate to their published rate, reasoning that our check in was close to 3.30am and check out would be at 12 noon, however our request was denied. If we could book online we were informed that the hotel would honour the online price but would have to charge us their walk in rate otherwise. Travelling with a toddler we had no choice to pay more then twice the room rate and opted for a standard room with an extra bed which took sometime to arrive. We did not stay long enough to experience the hotel and its facilities as we left a few hours later just before noon. The room was comfortable being of good size with a smallish bathroom with one sink and a frosted glass panel that opens to the room. A sliding wardrobe door panel will easly conceal any transparency issues if one slides it back. The bathroom could do with better cleaning as mould was visible in certain areas which was unsightly. Overall not an impressive enough hotel to command such exorbitant published room rates for walk in guests.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DeanR1590, General Manager at Amari Johor Bahru
Responded 2 Feb 2020
Dear rowenabaker, Thank you for your detailed constructive feedback. While I am delighted that overall you were pleased with the guest room, we are deeply concerned for the bathroom condition and we had fallen short of your expectation. I have shared your feedback with the teams concerned for review, as we endeavour to continuously improve our service and procedures. We hope this did not discourage you from planning another stay with us, as we very much look forward to welcoming you back on your next visit to Johor bahru. Thank you once again for taking the time to share such valuable feedback. Regards Dean Rossilli Area General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel based on my friend's recommendation as she shared that room and breakfast spread was really good. Smooth check-in at the Executive Lounge. Room condition - Well maintained and comfortable Toilet - Cleaned I would say the only flaw for the room is the smoke detector censor at the ceiling. It's right above the bed and it has a very bright blinking light when the room is in total darkness. It's very distracting when you try to sleep. Apart from this, I guess, overall for room condition, it's good. We get to select to either have breakfast at the Executive Lounge or at the Cafe on level 6. The selection of food at the Executive Lounge was disappointing. We went to the Cafe on level 6, hoping that variety will be better (since it's highly recommended by my friend). It's disappointing when we walked 1 round looking at the selection. Suggest the Chef to revamp and improve on breakfast buffet varieties. The team members across the hotel were friend and full of smiles. They greeted every guest they met along the way.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DeanR1590, General Manager at Amari Johor Bahru
Responded 3 Feb 2020
Dear Baileys_Travel27, Thank you for your constructive feedback. We appreciate your sharing regarding the experiences you had and will be addressing this with the respective leaders in the areas you mentioned. Please be assured that our guests' feedback is taken on board and duly addressed in order to improve our standards. Regards, Dean Rossilli Area General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room bathroom shower ares tiles was dirty. Visible stain between tiles. Apart from that the room was great and the breakfast spread was good. The breakfast staff need to check frequently the fresh milk at the coffee/espresso machine. It was empty for a while and the guest need to remind the staff about it. Hotel is located centrally with easy and convenient access.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DeanR1590, General Manager at Amari Johor Bahru
Responded 14 Jan 2020
Dear JosephP2904, Thank you very much for taking the time to share your experience. We are disappointed to hear that your stay was not up to expectations in certain aspects. Please be assured that your feedback is taken on board and duly addressed to Rooms Division Manager, Halil and Manager, F&B Operations Murthi for their review and action. Thank you once again for sharing your experience and we hope to have the opportunity to welcome you back. Regards Dean Rossilli Area General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Popped here for a quick 3 day break in early March. Hotel is located literally 10 minutes from the Singapore border. Super ideal if you don’t want to venture far into JB as soon as you cross the bridge into Malaysia.
Arrived before 11am and were given a room before 12. Emelsie checked us in and she was fantastic. The room provided was a family suite and it was very comfortable.
Main reason we chose here is because the location is extremely close to the Angry Birds children’s play park, located in the shopping mall next door. Great for our child and our friends children too. We came in as part of a group with another family and again they felt the same regarding location and room.
Only downside was the quality of the food. I didn’t think the choice or quality of food during evening dinner buffet / breakfast was good. I wouldn’t eat here again. We had dinner at another hotel around 20 mins away and their evening buffet was fantastic.
Grab taxi etc. super easy to get. We went to the mall where Ikea is. Great day out.
Pros - the service from Emelsie was excellent. Thank you. The quality of room was also comfortable and I would be very happy to visit again in the future. The lobby was very nice and it was great to see the pool table and business centre in great condition. Sorry to see so many cancellations but we were lucky to have visited when we did before the MCO was in place.
Cons - food quality. Disappointment. But the service again by Emelsie made up for this.
Read more
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Eman, General Manager at Amari Johor Bahru
Responded 13 Jul 2020
Dear Mlee21, Thank you for taking the time to share your pros and cons experience. We are glad you enjoyed your stay. We will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. We hope to welcome you back on your next visit. Regards Charles Eman General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice and clean hotel near by to town area. The room is fully sanitized and entrance door was sealed with la bed was very comfortable and good view. Most the public area facility close due of MCO. my next trip
Read more
Review collected in partnership with this hotel
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charles Eman, General Manager at Amari Johor Bahru
Responded 8 Jul 2021
Dear Chiva K, Thank you for the positive review! We are certainly pleased to hear that your overall stay experience has been a pleasant one and that the team had extended their utmost care. We appreciate your feedback and look forward to welcoming you back again. Regards Charles Eman General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's my first time staying and probably my last time too. I feel that firstly, the aircon in the room is too cold despite setting to the max temperature (30 degrees). The lobby is even colder. not sure why. One thing i like about the hotel is the convenient location which is just opposite komtar mall and very near to city square as well. The beds are also comfortable to sleep on. Staff are generally quite friendly and helpful.
Other than the abovementioned, I would like to highlight that the cleanliness can be improved further. There were some ants on the working desk, not sure why. I also found used coloured contact lens in one of our rooms' desk beside the bed (probably left by previous customer). The toiletries could have been better for a 5-star hotel as we find the toothbrush bristles are too hard and the shampoo + shower gels are of low quality.
Will probably try other hotel if i visit JB again.
Read more
Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Tan, Owner at Amari Johor Bahru
Responded 18 Oct 2022
Dear Tine 1415, We greatly valued your thoughts and recommendations as it is through such avenues can we further improve and refine our service delivery and product going forward. Thanks for contributing the idea and recommendation to improve upon and being a customer driven organization. We truly value all feedback, only through these comments can we make further progress to our product and most importantly, our services. We do hope to have another opportunity of welcoming you back to Amari Johor Bahru. Sincerely, Andrew Tan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will highly recommend this hotel to everyone out there!
You can only expect top-notch and quality service from the staff, whom never fail to greet you and smile to you when you arrive at the lobby. Even though I check-in super early at 9 am when most of the rooms are not ready, the hotel staff assisted me to check in first and allow me to store my luggage at the hotel so that i proceed to travel and explore JB without lugging my heavy bag around. The check in was also a fast and efficnent, and I manage to check in within 5 mins. Something that I felt personalized and impressive about this hotel is that they will even whatsapp you when your room are ready
Having to stay at TROVE and St Giles recently, I have to admit that the quality of service and room is greatly different! You will just feel that your money you pay to Amari is super value for money and you won't find stains on your bedsheets. I will definitely come back again whenever I hop by to JB again
Read more
Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andrew Tan, General Manager at Amari Johor Bahru
Responded 12 Jan 2023
Dear went_wrong, Thank you for your recent stay with us and for providing us with your feedback. I am very pleased to know that you had a wonderful stay with us! We aim at always providing our guests with the utmost level of personalized service in all aspects of the hotel and I am so glad to know that this was exactly your experience with us. We look forward to having another privilege of hosting you soon! Sincerely, Andrew Tan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) Re parking, I never drove there. I believed Amari has good parking facility.
2) You have to cross the road to get to Komtar and City Square shopping malls. Standby umbrella in case it rains and you want to get across.
3) Holiday Inn is just above Komtar shopping mall which is linked to City Square.
Enjoy your holidays there, friend!
Yes. Public can use the hotel carpark. You can enter the car park either via Touch & Go or via Entry Tickets and make payments at the ticketing machine before leaving the carpark once you're done.
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
S$103 - S$170 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
242
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
