Suasana Suites Hotels Johor Bahru

Suasana Suites Hotels Johor Bahru

Traveller (466)
Room & Suite (68)
View during breakfast
Dining (15)
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About

4.0
#11 of 140 hotels in Johor Bahru
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
We wish to inform to all our valued guests that we are non-quarantine hotel within the city centre. Conveniently located in the prime business and shopping area of central Johor Bahru, Suasana All Suites Hotel is set to welcome you to experience our modern, spacious and luxurious appointed suites that are perfect for all travelers visiting Johor Bahru.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Kids pool
Taxi service
Paid public parking on-site
Wifi
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Shops
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, Chinese, Malay, Tamil

Location

No 82C, Jalan Trus, Johor Bahru 80000 Malaysia
4.0
4.0 of 5 bubbles418 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Suasana Suites Hotels Johor Bahru garners compliments for its generously sized rooms and modern atmosphere, complete with large TVs and Netflix, making it a comfortable retreat for numerous guests. While the service is often lauded for its friendliness, travelers have pointed out some inefficiencies. The hotel's prime location is frequently praised, being conveniently close to shopping and dining options. However, opinions on value and cleanliness vary, with some guests highlighting maintenance and housekeeping concerns despite the overall positive ambiance.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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418Reviews4Q+A73Room tips
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Detailed Reviews
chenyeewang wrote a review Jul 2020
Malaysia
5.0 of 5 bubbles
Stay in a 3-Bedroom unit in The Sausana All Suites JB over the weekend and had a wonderful experience.

The first impression entering the hotel is that it is Modern, Luxury, Clean and more important, feel safe and sanitised. There was a video played all over the hotel, from lobby, to lifts to guestroom and I was told all the actors and actress are the staff members. Well done. Hand Sanitiser is placed in most of the public area, easy for guests to use. Very thoughtful from the management, especially during this pandemic.

Check in experience was very efficient and the staff were well trained and very helpful. Asked for extra amenities and was sent in a few minutes. Our suite was located on the 32nd floor and had probably the best view you can find in Johor Bharu. The suite is properly maintained and cleaned. The kitchen set up has all the necessity for all of us to have breakfast in the suite. One of my family member stayed in a similar level of hotel suites the week before and was amazed how luxury Sausana Suite is and how complete the amenities are in the suite.

From my previous stay, they added a Restaurant/SkyBar on the top floor and the unobstructed view is amazing. A perfect place for a relax meal. The hotel location is centrally located, just across from JBCC and City Square and easy access from all major highway.

Overall, we had an excellent stay at Sausana Suites JB and would strongly recommend for those who travel to JB. They have different room types to fit your travel needs, either travel for business by yourself or travel with family.

Thank you Sausana Suites. We will be back.
Read more
Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 29 Jul 2020
Dear Mr. Chen, Thank you for your kind review. We are extremely delighted to read about it. We will surely share it with the team as we continue to exceed our guests expectations. We sincerely look forward to your upcoming stay with us. Yours sincerely, Gerard
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Pak Ron wrote a review May 2021
5.0 of 5 bubbles
Location spot on. Friendly counter staff. Spacious apartment. Clean room. Good street view. Near amenities. Parking available. Reasonable daily rate.

Recommendations:

The hand towel hanger should not be placed directly
above the toilet bowl, it should be placed away from it.

A portable retractable magnifying face round mirror should be installed for facilitating ie shaving.

More varieties for breakfast spread.

After every 9 accumulated day stays 1 free night stay should be offered to the guest as an appreciation.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 9 May 2021
Dear Pak Ron, Thank you for your review and insight. It is valuable for us to further explore the recommendations. We are truly happy to know that you had a great stay with us and hope that you will return soon when in Johor Bahru again. We wish you a great Ramadan and stay safe. Warm regards, Gerard
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Kelly Isaac wrote a review Sept 2020
5.0 of 5 bubbles
Excellent stay would have been perfect if launderette or washmachine available when in need.
Highly recommended if anyone need a convenient with almost home amenities weekend or getaway stay. Major malls within city hot zones on foot or short drive value for money, friendly and courteous staff, swimming pool well maintained, rooftop cafe good choice for those in need of privacy with a splendid view of the causeway.
Definitely looking forward to more revisits
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 22 Sept 2020
Dear Bonafide56, Thank you for your stay and review. We are delighted to read about your stay with us. We will surely share you experience with the team. Just to highlight, there is a self laundry located on Level 33A should you wish to use it during your next stay with us. Please do not hesitate to contact us for any further assistance. We surely look forward to your stay with us again soon. Until then, stay safe with you love ones. Warm regards, Gerard
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Ricky L wrote a review Feb 2020
Singapore, Singapore
2.0 of 5 bubbles
Was looking forward to staying at Suasana for a while now. Finally managed to book a stay with breakfast at a decent price.

Check-in was fast and was allocated a single bedroom at a requested high floor (the rooms are all at the high floor anyway).

The layout of the room was very nice and full furnished like a single bedroom shoebox condominium showroom. I noticed that there were hairs on the floor of the living room.

The bedroom is of a decent size. The king size bed is actually two twin combined to one. The sheets were clean but to my dismay, beneath the duvet were two strains of long curly hairs.

The bathroom had an attached wardrobe. I was again disappointed when I noticed that the bath and face towels given were worn and off. white and the bathrobe looks old too.

It was also unfortunate that the shower head was broken which let to a low pressure shower water.

Since I was staying for a night, I didn't call to voice my displeasure.

Breakfast is at the 33a floor (guess the hotel hates the number 4). There were only 3 choices to choose from. I selected the Lontong which came with a large piece of chicken. When I slice the chicken, the flesh was still red and with blood. I told the waiter about it and he hurriedly took it away. He asked if I wanted another one but I couldn't bring myself to say yes as I think the rest of the it would be half cooked too. Aside from bread, cereal and fruits, there was nothing else. Definitely not worth paying extra for the breakfast.

At the end of the stay, I must say I was quite disappointed with the overall standard of the hotel
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 29 Jul 2020
Dear Mr. Ricky, Thank you for your in-depth review which will surely help us to continue to improve further. Our apologies for the very late reply. I have taken note on the areas that needs improvement. Should you have any upcoming visit to Johor Bahru again, we hope you will think about us and given the opportunity to show our improvements. Please do not hesitate to contact us for any assistance and enquiries. Yours sincerely, Gerard
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Syazwan Hajalaudin wrote a review Oct 2022
1.0 of 5 bubbles
Upon checking in we was told there would be a 30min delay because the room was not ready. We ended up waiting for 2 whole hours. Hotel offer late checkout as a compensation for our inconvenience. Hearing this its no wonder the reception is full of customers waiting for their rooms and demanding explanation. After we got to the room at 6pm, we found out the whole hotel was having issue with water pressure, this resulting to cleanliness issue with the toilets. Even the cups and plates was not properly cleaned. Be it because the rush to clean room by the staff or low water pressure, who knows at this point. We argue for not wanting a late checkout as it only prolonged the rooms turnover issue and demanded for free breakfast instead. That was a disappointment to say the least, from the overall lack of flavour and lack of staff resulting to constant dirty plates on the surrounding table and late replenish for the breakfast settings. On to the the amenities provided during the stay, we were struggling with the toothbrushes as it bends and twisted during use and the bristles falls with every stroke. We had cheap toothbrushes before and this made them looked like mid range. For the price I’d say its not worth it, not even close. Its rare for us to give 1 star rating but i guessed miracle do happen. Lets just say we will be looking for alternatives in the future.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rangit Kaur, Other at Suasana Suites Hotels Johor Bahru
Responded 29 Oct 2022
Dear Syazwan20, Thank you for your review following your previous stay with us and we apologize for any lapses and shortfalls which occurred during your stay with us. As for the Housekeeping matter, we are in the midst of an investigation and further action will be taken for improvement. Please be informed, we recently encountered a water pump valve issue and the building management was looking into the issue. It did not only affected our hotel guests but also the resident owners Again, I would like to apologize on behalf of my team. Thank you for choosing to stay with us and we hope you will give us a chance to serve you again in the near future. Best regards, Syed Ali Syed Othman Executive Assistant Manager
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Vlyt wrote a review Jun 2022
2.0 of 5 bubbles
It is with deepest regrets that I have to post my very first unhappy review across all reviews that I've ever given.

Checking in at only 9pm - Means that the hotel should have ample time to check and ensure that all rooms are kept at the minimum standards of cleanliness that all hotels and suites should be able to adhere to.

It is with horror especially during Covid times to find these in a room that I have just checked in. - Dirty chairs which seemed like stains from chocolates/dark materials, sofa that is stained with oil stains? And 2 pieces of toilet paper on the toilet roll in the master bedroom.

This is really appalling!

We have contacted housekeeping which informs us that they will come up to the room within 5 minutes however we have waited for a good half an hour at least with the reception assuring us that they will be coming up in 5 minutes each time we give the reception a call.

It is with the greatest disappointment that I am writing this and I'm sure the hotel can do better than this.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rangit Kaur, Other at Suasana Suites Hotels Johor Bahru
Responded 22 Jun 2022
Dear Valued Guest, Thank you for your review following your previous stay with us and we apologize for any lapses and shortfalls which occurred during your stay with us. As for the Housekeeping and Front Office matter, we are in the midst of investigating and further action will be taken. Again, I would like to apologize on behalf of my team. Thank you for choosing to stay with us and we hope you will give us the chance to serve you again in the near future. Best regards, Syed Ali Syed Othman Executive Assistant Manager
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Jamaliah C wrote a review Mar 2021
4.0 of 5 bubbles
Thank you to Suasana for having us. The suite is spacious n neat. It has separate bedroom, living room, kitchenete, balcony and make up room which attached to the bathroom. It can occupy more than the number mentioned for the room. Comfy bed, fluffy pillow and good temperature in the room make you hardly to wake up from the bed. I can even cook for dinner as the kitchen provides basic utensils. It also has kettle, microwave, fridge and toaster. However, the breakfast was not really recommended because u can get cheaper to save your money if you bring many members. It was scrumptious but i bet u can get better price for the menu they served. It wasnt a buffet and limited main coarses (only 4). The hotel is very closed to Komtar, JBCC and angry bird park. Just few minutes walk away. I am surely will stay again.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 31 Mar 2021
Dear Jamaliah, It was a pleasure to have you staying with us. Thank you for your feedback and we will surely look into the breakfast feedback. We will continue to review and improve on our guests experience. We will be delighted to welcome you back again and hopefully it will be soon. Until the next time, please stay safe. Warm regards, Gerard
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Andrew C wrote a review Feb 2020
4.0 of 5 bubbles
This is my 3rd stay with Suasana. Booked 2 Single Suites for 02 days with my family. Notice some of the issue was resolved (unlike my past stay):-
1. There is a microwave oven provided now in the Single suites.
2. There are no more sewage smell from the drainage system inside the bath room.

Encounter some lapse in service this time:-
1. The Water Jar in one of the room was broken. Item was removed by the housekeeping team but no replacement was done. The other room do not even have a Water Jar.
2. No housekeeping (for both rooms) was done throughout my stay.
3. The exhaust fan in the bathroom is noisy when switched on.

Nonetheless, i would still says it is a good staycation.
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 29 Jul 2020
Dear Mr. Andrew, Thank you for your detailed review and our apologies in our late response. We have taken note and will strive to exceed our guests expectations. We sincerely look forward to your future plans to visit Johor Bahru and to stay with us again. Should you have any enquiries, please do not hesitate to contact us. Yours sincerely, Gerard
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afzan a wrote a review May 2021
malaysia
5.0 of 5 bubbles
I was staying there with my school friends whom are all mommies who needs a time out. Check in was a breeze and our 1 Bedroom Apartment was really clean (all mommies were really impressed).

The room view was facing JB Town, we brought our own karaoke mic using the TV set as computer, 7 Eleven was just on the Ground Floor. Just a walking distance to Komtar JBCC.

will comeback here next month for another mommy day out! Plus mommies can cook in the room with their induction cooker (another plus point).
Read more
Date of stay: August 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 19 May 2021
Dear afzana, Selamat Hari Raya....We are glad you & the other mommies had a great time out. We thank you for your kind review and feedback which we will share it with the team here. See you again soon and do stay safe. Warm regards, Gerard
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EezaJais wrote a review Jan 2020
Singapore, Singapore
+1
3.0 of 5 bubbles
We had reserved the 2-bedroom apartment for 4 adults and a 4 years old. Had visited this hotel for a 4 nights stay. Location is premium as it is conveniently located close to the shopping malls.

Apartment was average. No toiletries was provided and floor was dirty with hairs and dust. My child's toy had dropped under the sofa and we had to push the sofa aside to get it. To our dismay, we were shocked to see lumps of hair, dusts and tissue paper under the sofa.

It was a rainy season and we encountered leaking in the living room's window. We alerted the Engineering Team and was informed that this usually happens when it rains. We placed a towel so to contain it but Housekeeping did not change the towel and left it there until the day we checked-out.

Breakfast was a bad choice. Very limited options. We strongly recommend breakfast at Amani Hotel (opposite Suasana).
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gerard Chan, General Manager at Suasana Suites Hotels Johor Bahru
Responded 29 Jul 2020
Dear Eeza, Thank you for your review and feedback. We hope to be able to impress you again in your next visit should you plan a trip to Johor Bahru. We have improved over the months and ready to welcome all guests with better product and services. Please do not hesitate to contact us as we await the reopening of the borders. Yours sincerely, Gerard
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Johor Bahru, Malaysia
Hi, you will need to be 21 years old to check in
poohbeargang asked a question May 2019
Singapore100 contributions2 helpful votes
Can i know if i can add additional bed for a 1 bedroom suite?
Answer from Passion
Singapore, Singapore29 contributions13 helpful votes
yes definitely
Getaway04153811001 wrote a tip May 2024
1 contribution
1.0 of 5 bubbles
"Go to the other place"
Read full review
Rosemardiana wrote a tip Mar 2024
Singapore, Singapore6 contributions
4.0 of 5 bubbles
"Breakfast is tasty but not a wide spread. "
Read full review
Ramdass P wrote a tip Mar 2024
3 contributions
5.0 of 5 bubbles
"Two possible location for Taxi booking is quite confusing and drivers can get mixed up"
Read full review
Nitin Jain wrote a tip Mar 2024
Singapore, Singapore19 contributions11 helpful votes
1.0 of 5 bubbles
"NEVER EVER STAY AT THIS HOTEL. Extremely rude behaviour of the staff at the restaurant and the chef. Run down stinking rooms."
Read full review
Fearless45897118053 wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Always book early for best price!"
Read full review
Not the right property for you?
There are more places to choose from in the Johor Bahru area.
PRICE RANGE
S$48 - S$145 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
88
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SUASANA SUITES HOTELS JOHOR BAHRU (S̶$̶1̶0̶7̶) S$49: UPDATED 2024 Hotel Reviews, Price Comparison and 471 Photos (Malaysia) - Tripadvisor

Frequently Asked Questions about Suasana Suites Hotels Johor Bahru
Which popular attractions are close to Suasana Suites Hotels Johor Bahru?
Nearby attractions include Johor Bahru City Square (0.3 km), Komtar JBCC (0.2 km), and Johor Old Chinese Temple (0.4 km).
What are some of the property amenities at Suasana Suites Hotels Johor Bahru?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Suasana Suites Hotels Johor Bahru?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Suasana Suites Hotels Johor Bahru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Suasana Suites Hotels Johor Bahru?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Suasana Suites Hotels Johor Bahru?
Conveniently located restaurants include Tosca, Double Tree By Hilton Johor Bahru, Makan Kitchen, and Suasana Suites Cafe Johor Bahru.
Are there opportunities to exercise at Suasana Suites Hotels Johor Bahru?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Suasana Suites Hotels Johor Bahru?
Yes, dry cleaning and laundry service are offered to guests.
Does Suasana Suites Hotels Johor Bahru offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Suasana Suites Hotels Johor Bahru?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
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