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Citrus Hotel Johor Bahru

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Citrus Hotel Johor Bahru
Citrus Hotel Johor Bahru
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774 Reviews from our TripAdvisor Community

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Showing 662: English reviews
Singapore
Reviewed 1 week ago NEW

During our recent stay in mid-January 2017, the television set in the room was not working, informed the counter but no follow-up. NEED IMPROVEMENT IN CLEANLINESS. The ceiling and walls need repainting. Carpet flooring was dirty and smelly. And we could easily spot ants here and there. Uncomfortable pillows. Poor Wi-Fi connection. But, GOOD LOCATION, just a few minutes walking...

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Helpful?
Thank 837lewm
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Lewm, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I would like to personally apologize for your less than expected stay with us. I take note on your comments on our room issues. I have reminded my housekeeping team to be more vigilant with their checks and room cleanliness. We are currently working with...

Reviewed 1 week ago via mobile

Heart Of Johor!! Full of FOODS!!! terutama kedai makan belakang Citrus Hotel.. memang sedap!!! terima kasih.. dekat with CIQ JOHOR-SINGAPORE.. Staff kat memang friendly and their service was 5 stars.. Alhmdulillah.. Thank yOu to their Security for helping us.. Insya Allah.. ada reZeki.. will come back to this hOtel.. recommended !! ;) From us, room 303 9/1/2017-12/1/2017

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Helpful?
Thank Bbeh Z
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Bbeh Z, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. We are pleased to hear that you had enjoyed your stay with us. I am naturally happy to hear your commendations towards our staff and I will pass this on to them. Once again thank you for sharing your stay experience and we hope...

Singapore, Singapore
Reviewed 1 week ago

Cross the bridge from City Square Mall and the hotel is just beside it. Basic hotel, clean and breakfast not too bad. No window for the room I choose but luckily, the ventilation via toilet is good so room don't have stale smell. GOOD.

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Helpful?
Thank eltulip
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear eltulip, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I am glad to hear you had enjoyed your stay with us. Once again, thank you for taking the time to share your stay experiences with us. We hope you will once again choose to return to Citrus Hotel JB. I would ask that you...

Reviewed 2 weeks ago via mobile

Agoda stated it as 4stars which is totally not the case. 2 stars only. $38 for a Wed night. Pros: location is fantastic. Blackout curtains. In room safe for valuables. Cons: weak aircon, musty smell, Worn bedsheets, old basic bathroom w stained tiles and ants. Problematic wifi.

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Helpful?
Thank Belinda L
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Belinda L, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I would like to personally apologize for your less than expected stay with us. I take note on your comments about the hotel and I will bring this up with the relevant departments. Once again, thank you for taking the time to share your...

Singapore
Reviewed 3 weeks ago via mobile

Book 2 room and one room have some sewage smell thus called reception and request for a change.. staff who was on duty in the noon of 31st dec was nice... Especially the lady at club lounge during 31st dec afternoon 2pm plus and the guy on 1st Jan morning.. i would like to compliment them. Overall though some mentioned...

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Helpful?
Thank maomaolicious
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear maomaolicious, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I am glad to hear that you have enjoyed your stay with us. I am naturally happy to hear your commendations towards our staff and I will pass this on to them. I have noted your comments on our hotel room issues and will bring...

Singapore, Singapore
Reviewed 3 weeks ago via mobile

We shared for 1 night on tge Club Floor. Location wise - this property wins without even trying, - opposite JB City Square which is next to JB CC - CIQ diagonally opposite - eateries aplenty at stones throw - Kam Long curry fish head just around the corner - Hiap Joo Bakery abt 10 min walk The Club Floor...

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Helpful?
Thank Chris K
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Chris K, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I have noted your comments on our hotel facilities issues and will bring this up to the relevant department heads. We are currently waiting for quotation to fix or replace the pool table surface. I will get my security team to be more vigilant...

Singapore, Singapore
Reviewed 3 weeks ago

The hotel is conveniently located just beside City Square Mall in JB Sentral which is one of the main reasons why it commands the price it does. The hotel rooms themselves were cozy and quite roomy for 2 people (we got the Club Rooms). Rooms were decently cleaned but there were still some dusty area which is no issue. Towels...

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Helpful?
Thank solskkhai
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Solskkhai, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I take note on your comment about the hotel rooms and will bring it up with the relevant department heads. We are currently working with our vendors to rectify some issues we have with our air conditioning systems. I sincerely apologize for having to wait...

Singapore, Singapore
Reviewed 3 weeks ago

Stayed in the Family room for three persons. Aircon was not cold and got upgraded to Family suite. Hotel was clean and breakfast acceptable. I like the location which is next to City Square shopping mall and JBCC making shopping easily accessible. If you want to visit KSL mall, simply take a direct bus from the bus interchange across the...

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Helpful?
1Thank Lenvata
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Lenvata, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. We are pleased to hear that you had enjoyed your stay with us. I take note on your comment on room aircon, we are currently working with our vendors to solve some iddues we have with our air conditioning systems. Once again thank you for...

Medan, Indonesia
Reviewed 3 weeks ago via mobile

I booked 2 club rooms ,Check in 1 pm, reception gave one room, 1010, another room will be given above 2 pm as check in standard. My family put all luggage at 1010. No view, only dirty wall and like disgusting jail. Lift too small,found ants and hair in the room. Back to hotel around 10.00pm we can not enter...

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Helpful?
Thank Saul-Otniel-
LJF73, Operations Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Saul-Otniel, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I would like to personally apologize for your less than expected stay with us. I take note on your comments on our room aircon and the problem has been rectified. Have also reminded my housekeeping team to be more vigilant with their checks and room...

Manila, Philippines
Reviewed 4 weeks ago

always choose this hotel due to the Hospitality Service by the previous team i think when Mr Que & Ms Nana handle my booking. it was fantastic. but year by year i quite disappointing with the "service" that already missing in all the department i think, from the Front Office - Housekeeping - Restaurant - F&B, yet there have a...

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Helpful?
Thank Quedaklutz
LJF73, Operatrions Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Quedaklutz, Greeting's from Citrus Hotel! Thank you for sharing your stay experience with us. I would like to personally apologize for your less than expected stay with us. I take note on your comment about the hotel and I am the new Operations Manager in charge. We have not changed our room beds, all beds remain queen or single...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Citrus Hotel Johor Bahru is a newly renovated JB hotel located at the heart of Johor Bahru’s Central Business District. This centrally located hotel is across the road from City Square Shopping Center, and within easy reach of the CIQ (Customs Immigration Quarantine) Complex as well as Singapore bound and local taxi stands.Citrus JB consists of 125 stylishly designed rooms equipped with modern conveniences that include wireless Internet connection, 32” LCD flat screen TV with cable and more. Citrus Hotel JB offers not only the utmost comfort to guests but also facilities and services such as a café, a club lounge, function room, wireless Internet connection throughout the hotel and much more to support the requirements of both the business and leisure traveler alike. ... more   less 

Additional Information about Citrus Hotel Johor Bahru

Address: 16 Jalan Station, Johor Bahru 80000, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $34 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Hotel Johor Bahru 3.5*
Number of rooms: 125
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Citrus Hotel Johor Bahru staff and other travellers.
9 questions
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Questions? Get answers from Citrus Hotel Johor Bahru staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“need to check the electric socket at first.”
 of 5 bubbles MrKellyK68, 22 Dec 2016 | Read review
“Ask for room with windows.”
 of 5 bubbles , 3 Oct 2016 | Read review
“Location. Near City Square mall.”
  • Torn
  • Stains
  • Is this a bath towel or what? To be precise, no floor towel was given at room check in.
 of 5 bubbles 645rya, 16 Aug 2016 | Read review
“Some rooms have no windows , Ask when check in”
 of 5 bubbles HarryH450, 26 Jul 2016 | Read review
“608 is the room with error key card at time we visit but does have the window.”
 of 5 bubbles DzungLe, 18 Jul 2016 | Read review
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