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Citrus Hotel Johor Bahru

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Citrus Hotel Johor Bahru
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757 Reviews from our TripAdvisor Community

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There are newer reviews for Citrus Hotel Johor Bahru
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Showing 649: English reviews
Singapore, Singapore
Reviewed 4 May 2015

I stayed in this hotel for just one night. I was shocked to see were I had to sleep. This was a 195 Ringgit room for 2 people. The window was dark and couldn't open. That was a shame because it felt stuffy. I suffer from exzema and allergies and on top of that...the room had carpet. I never understand...

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Helpful?
1Thank 83yura
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear 83yura, Thank you for taking the time to write and share your feedback's with us, we acknowledge your concerns. We are truly sorry for the bad experience you felt but unfortunately there is no way to recreating the past or reversing the unpleasant experience you have experienced. However, we can assure you that we value your feedback and improve...

Jakarta
Reviewed 30 April 2015

The hotel is small near the Immigration checkpoint. We booked a deluxe club room and standard superior room. The club room is supposed to be non-smoking room, but everywhere you go, you could smell smoke. Even the table in the room is pocked with so many cigarette butt burns. The bathroom is dirty. I saw some stains on bed sheet....

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Helpful?
Thank dian72
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear dian72, All rooms at CHJB is NON SMOKING and as much as we try to tell our Guest sometimes we end seeing them at the Emergency Exits and immediately we advise them that the hotel is NON SMOKING and as for the Coffee tables we are in the midst to taking them out and repainting them. As for the...

Singapore, Singapore
Reviewed 29 April 2015

It was the 2nd time for my family at this hotel. Once again, we booked 2 deluxe rooms. The stay was as good as the 1st time, except that this time, the guy "manning" the lounge told us that it closes at 8pm when the website indicates 9pm. Looked like he was in a hurry to be someplace else. Apart...

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Helpful?
Thank SAR0031966
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear SAR0031966, Our most sincere apologies for the staffs’ behavior and will ensure that action will be taken to rectify the situation we will address the issue with the department concern and will receive the necessary guidance to perform a much better role moving forward to avoid a re-occurrence the same. Once again thank you and we all looking forward...

Reviewed 25 April 2015 via mobile

The staff is not friendly at all. Keep ignore the questions. Ask her have any couple bed room or not, need ask 3 times only willing to check, after check also dunwan answer, directly give me key which is not the room type I want.And feel she only nice to guys.

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Helpful?
2Thank Kiwi T
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Kiwi T, Our most sincere apologies for the staffs’ behaviour and will ensure that action will be taken to rectify the situation we will address the issue with the department concern and will receive the necessary guidance to perform a much better role moving forward to avoid a re-occurrence the same . Once again thank you and we all...

Reviewed 25 April 2015 via mobile

I staying here for only 1 night in the room at the club floor. Accessable to their Club Lounge and the gym. My first impression are..what do you expect in this kind of hotel? I didn't put much excitement as I only come here for a night stay. Then I go to the Club lounge, they prepare a snacks and...

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Helpful?
Thank addreanna
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear addreanna, Thank you so much for your most gracious and kind review of our facilities and staffs who will be shared of their utmost kind service which we all give with our motto “SERVICE FROM THE HEART” and am glad it is rewarding to know of the appreciation. Once again thank you and we all looking forward to see...

London, United Kingdom
Reviewed 21 April 2015

Very pleased with this hotel. We stayed here for 17 nights on business. Initially booked a Club Room for 2 weeks but was upgraded to a suite for no extra charge as the room allocated did not have a facility we requested. The upgrade even applied when we extended our stay for a further 3 nights. The suite and bathroom...

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Helpful?
Thank Roland T
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Roland T, We thank you for your patronage the valued reviews and your kind valued comments of accommodation | Staffs which will be shared to all of them, as for the Towels we will ensure that it is taken off and will ensure that it does not happen and will also take it up with our Laundry contractors Once...

Indonesia
Reviewed 21 April 2015

I arrived in this hotel at 23.00 pm, after have late dinner in restourant in front of the hotel...many restourant still open that night. Room is clean and enough spacious for me and my wife. Breakfast has many various option ....JB CIQ and JB station is about 5 menit walk (you can us bridge from mall Citigate for better walk),...

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2Thank Gunawanwib
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Gunawanwib, We thank you for your patronage the valued reviews and your kind valued comments of accommodation | Breakfast | Location etc. Once again thank you and we all looking forward to see you and your friends to come stay with us Please do not hesitate to call me at the hotel on your next planned visit and we...

Singapore, Singapore
Reviewed 20 April 2015 via mobile

Much apprehension when we booked the hotel, there were quite a few bad reviews. After checking in, realise there's a minimum quality standard in place, much like a tune hotel. Check in was fast, room change request accepted. Lift to rooms is small. Room size ok considering the amount paid, sgd50. Cable tv, drinking water, bed quality acceptable, yes pillows...

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Thank Terence Y
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear fuglytezzayang, We thank you for your patronage the valued reviews and your kind valued comments of accommodation etc. Once again thank you and we all looking forward to see you and your friends to come stay with us Please do not hesitate to call me at the hotel on your next planned visit and we all at CHJB will...

Reviewed 18 April 2015

The location is great. Its in the center of the city. Close to almost all the amenities. The front desk is of immense help. They have been great especially Sukh and Sunny. Loved the rooms. Great place. Value for money. Checking in was as easy as walk in the park. Hardly took us 10 minutes. Once done we were in...

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Helpful?
Thank Suhas U
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Suhas U, Thank you for the review and feedback's, with your gracious and kind words of our staff Sunny | Sukh we will surely share with them and the department. Such kind words will enhance our staffs to continue in our improvement efforts to provide excellent service and also on the same note the products to our guests. Once...

Reviewed 17 April 2015

The rooms are very clean and spacious. the location every easy to find and near to everything including malls. Rooms do not have windows. one of the reception is not friendly but the manager is very friendly.

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Helpful?
2Thank John A
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear John A, Thank you for your valued patronage and the review feed-back, as for the reception we will seriously take it with the staff concern and also appreciate you most kind comment of the Manager which we will share with all staff concern. We look forward to welcoming you once again at CHJB and allow us to serve you,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Citrus Hotel Johor Bahru is a newly renovated JB hotel located at the heart of Johor Bahru’s Central Business District. This centrally located hotel is across the road from City Square Shopping Center, and within easy reach of the CIQ (Customs Immigration Quarantine) Complex as well as Singapore bound and local taxi stands.Citrus JB consists of 125 stylishly designed rooms equipped with modern conveniences that include wireless Internet connection, 32” LCD flat screen TV with cable and more. Citrus Hotel JB offers not only the utmost comfort to guests but also facilities and services such as a café, a club lounge, function room, wireless Internet connection throughout the hotel and much more to support the requirements of both the business and leisure traveler alike. ... more   less 

Additional Information about Citrus Hotel Johor Bahru

Address: 16 Jalan Station, Johor Bahru 80000, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $34 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Citrus Hotel Johor Bahru 3.5*
Number of rooms: 125
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Citrus Hotel Johor Bahru staff and other travellers.
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Questions? Get answers from Citrus Hotel Johor Bahru staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with windows.”
 of 5 bubbles , 3 Oct 2016 | Read review
“Location. Near City Square mall.”
  • Torn
  • Stains
  • Is this a bath towel or what? To be precise, no floor towel was given at room check in.
 of 5 bubbles 645rya, 16 Aug 2016 | Read review
“Some rooms have no windows , Ask when check in”
 of 5 bubbles HarryH450, 26 Jul 2016 | Read review
“608 is the room with error key card at time we visit but does have the window.”
 of 5 bubbles DzungLe, 18 Jul 2016 | Read review
“Corner room views to city square . Nice facing .”
 of 5 bubbles gabndez, 13 Jun 2016 | Read review
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