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KSL Hotel & Resort

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KSL Hotel & Resort
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2,168 Reviews from our TripAdvisor Community

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Showing 2,082: English reviews
Reviewed 6 days ago NEW

This is our first stay at KSL hotel. We booked this stay on an ad-hoc basis for the long weekend, 3D2N. What we like is the mall is attached to the hotel. When we arrive at the hotel, the check-in was fast and smooth. Our room was of decent size, the disappointment is at the bathroom, there's only a pair...

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Thank Termicsha
Reviewed 6 days ago NEWvia mobile

The Good - the suites were spacious - a breeze checking in and out - the integrated mall - the selection of local food The Bad - the suites are not non-smoking so not really suitable for kids ... and my clothes in the wardrobe. Note : - Jasmine suite is actually the honeymoon suite so the bed is shaped...

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Thank Paul C
Reviewed 1 week ago via mobile

Overall is good, hotel location is just upstair of a shopping mall. Many food surrounding. Very convenience for those travel in JB as transportation is not a problem. Food choices variety. But one thing is the traffic can be very terrible and when big raining it might have cause flood.

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Thank Leai W
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Leai W, Greetings from KSL! Thank you so much for your kind review. Glad to hear that you found our hotel are convenience for business travelers. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Look forward for the honor to...

Jakarta, Indonesia
Reviewed 1 week ago via mobile

Standard hotel with strategic location, 7 km from JB sentral, 22 km from airport n legoland. Combined with small mall. Fast reception. Nice room. Limited local breakfast, 5 years old kids must pay for breakfast, the cleaner forgot to give bath mat and hand towels. Breakfast room so full and noisy.

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Helpful?
Thank Mudofir H
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Mudofir H, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared...

Reviewed 1 week ago via mobile

we visited in April over weekend trip with 3 rooms. 1 room is with tiny ants and mosquitoes, 1 room power tripped when you switch on the fridge power. 1 room even if you on the frigde, its not cold at all. All 3 rooms r provided with toiletries and only towel. No face or hand towel provision, shower room...

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Helpful?
Thank katherine a
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear katherine a, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared...

Singapore, Singapore
Reviewed 1 week ago via mobile

Checked in on Thursday to avoid the crowd. We were fortunate to be able to do an early check-in at 11am although stated check in time was after 3pm. We got a non-smoking Deluxe King room with bathtub on Tower 1, level 26. Room was perfect, great view of the city. Room was well-equipped with iron, slippers, shower amenities etc....

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Helpful?
Thank ElleZulkarnain
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear ElleZulkarnain, Greetings from KSL! Thank you so much for your kind review thru Tripadvisor. We are happy to hear that you had a good Friday weekend getaway while staying with us and happy with the services & facilities offered. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in...

Reviewed 1 week ago

The general feel of everything is in a mess. Although crowded, it could be managed better within itself. Reception area, slow, appeared stressed out, no smile, unwelcome upon check-in. Slow still upon check-out due to many guests who appeared to have misunderstandings with the hotel itself on breakfast coupons, rooms booked and etc. There were 2 towers, both towers only...

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Helpful?
Thank josephinea821
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear josephinea821, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with...

Singapore, Singapore
Reviewed 1 week ago

Good location, accessible from customs, just 5 mins away. Able to check in earlier. Food was good and varied, able to find seats although restaurant was full. Central location meant we can go to any dining places easily.

Review collected in partnership with this hotel
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Thank nnasir_820742
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear nnasir_820742, Greetings from KSL! Thank you so much for your kind review thru Tripadvisor. We are happy to hear that you had a good friday weekend while staying with us. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continually improve our service standards. Look forward...

Singapore, Singapore
Reviewed 1 week ago via mobile

This my 2nd stay to this hotel but this time i booked 2 rooms short vacation for my family was given same floor and my parents room just opposite my room. My room everything was fine unfortunately my parents room the aircon not wrking at all i had been calling them more then 10 times and the recep keep saying...

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Thank Laydee_Hanim
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Laydee_Hanim, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with...

Shah Alam, Malaysia
Reviewed 1 week ago via mobile

Very poor service. I had to wait for 45 minutes just to check in. Very very poor service. Very disappointed. Not recommended to stay here. Full of lazy slow workers. I dont need to say anything more. Pooooooooooooorrrrrrrrrrrrrrrrrrrrr

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Thank NabilMuhaiminpairtra
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear NabilMuhaiminpairtra, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $71 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Agoda, TripOnline SA and HotelQuickly so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from KSL Hotel & Resort staff and other travellers.
49 questions
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Questions? Get answers from KSL Hotel & Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get high floors for nice city view.”
poppingcharlie, 9 Apr 2017 | Read review
“dont miss the dinosaur higher floor”
, 29 Mar 2017 | Read review
“Bring your own bedroom slippers. ”
rcbjpts1213, 26 Mar 2017 | Read review
“I took the Superior Dekuxe room on the 27th floor....nice room but lack of a small table for in room dining.”
rizali2015, 23 Mar 2017 | Read review
“High floor.”
SingaporeAda, 21 Mar 2017 | Read review
5 of 5