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KSL Hotel & Resort

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KSL Hotel & Resort
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1,874 Reviews from our TripAdvisor Community

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Showing 1,801: English reviews
Singapore, Singapore
Reviewed 8 September 2016 via mobile

This hotel is easily accessible via public transport. We took a direct bus from JB sentral and reached the hotel doorstep. Though we were an hour early, we managed to get early check-in. The process was smooth. Room was clean and up to our expectation. Deluxe Room (twin bed) is very compact but good enough for 2 adults and 2...

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Helpful?
Thank Yatiizzati1981
Singapore, Singapore
Reviewed 5 September 2016

Stayed 2 days 1 night over the weekend with my family. Check in: - Smooth - Very little counters - Staffs are polite and smiley Room: - Average - Air con is not working well - Cleanliness is average Gym: - A little dark, could use more lights - Adequate gym machines/equipment - Clean Location: - Great, just beside KSL...

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Helpful?
Thank Cherulz
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Cherulz, Greetings from KSL ! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared...

Kuala Lumpur, Malaysia
Reviewed 2 September 2016

Excellent location with the conveniences to nearby eateries, entertainment and shopping facilities. Rooms are neat and hassle free , extremely comfortable beds but will be good if can decorate it further with cushions and little perks like better range of tea making facilities, bolsters. The room come with breakfast. Love the egg section and prata section. Foods are replenish fast...

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Helpful?
Thank memeylee_jung
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear memeylee_jung, Greetings from KSL! Thank you so much for your kind review thru Tripadvisor. We are happy to hear that you had a good stay with us and find the service provided is good. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continually improve our...

Reviewed 2 September 2016

This hotel is supposed to be a 4 star hotel but what surprised me was that in bathroom there are only bath towels available. I checked with the housekeeping regarding hand towels. She said they only supplied bath towels. We checked into a triple room but all toiletries provided are for 2 person. So have to keep calling housekeeping to...

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Helpful?
Thank Michelle L
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Michelle L, Greetings from KSL ! Thank you for your review in Tripadvisor. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Look forward to serve you better in the future. To enjoy a 10% discount, make your booking directly with us via our website. Have a pleasant day. Thanks.

Plymouth, United Kingdom
Reviewed 1 September 2016 via mobile

Very big and very tall and lots of shops in the Mall....even Tesco! This is not a tourist hotel...mainly for business, however, the staff are extremely friendly and very helpful. We were very relaxed here and there are pools for children and adults. The room was well equipped and the bed was very comfortable. The TV was very big and...

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Helpful?
Thank Dorothea O
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Dorothea O, Greetings from KSL! Thank you so much for your kind review thru Tripadvisor. We are happy to hear that you had a comfortable stay with us and find the service provided is good. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continually improve...

Central Melaka District, Malaysia
Reviewed 1 September 2016 via mobile

My family booked three rooms...there spacious n comfortable...huge beds n clean..there were the usual amenities..coffee making n a mini fridge.I stayed a room provided by a double n single beds.We stayed in the hotel not resort n prefer to take our own breakfast.There is a mall within the hotel n also Tesco n the various usual joints.Starbucks is in the...

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Helpful?
Thank myrfnd
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear myrfnd, Greetings from KSL ! Thank you so much for your kind review on Tripadvisor. We are so glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking directly with us...

Singapore
Reviewed 31 August 2016 via mobile

KSL shopping mall is popular with both tourists and locals as there are many shops in the mall selling a wide range of products such as cheap IT accessories and repairs, clothing, beauty and hair salons, massage parlors, restaurants, small eateries, a big supermarket and also a cinema. Surrounding the mall are many shops, restaurants, and eating places which opened...

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Helpful?
Thank Peri L
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Peri L, Greetings from KSL ! Thank you for sharing your feedback on Tripadvisor. Glad to hear that overall you do enjoyed your recent stay with us. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments...

Mumbai (Bombay), India
Reviewed 31 August 2016 via mobile

Rooms overlooking city, nice view, swimming pool, sauna, gym is complinmentery with room package, have special corporate rates for co bookings, beautiful swimming pool, a dinausaur swimming and playing area different, a very nice place to stay, breakfast u can include or minus from room tariff.

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Helpful?
Thank vijaydhiman160
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear vijaydhiman160, Greetings from KSL ! Thank you so much for your kind review on Tripadvisor. We are so glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking directly with us...

Reviewed 31 August 2016 via mobile

The night market ie Pasar Malam in Malay runs every Monday night starting so after 4pm rain or shine. If revive the road side stores of the 50s & 60s where all kinds of raw/cooked foods are sold apart from confectionaries, spices, household items & cosmetics. Most customers come here to shop for their groceries apart from buying their evening...

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Helpful?
Thank Laurence C
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Laurence C, Greetings from KSL! Dear Valued Guest, Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had overall enjoyed the services and facilities offered. Look forward to the honor to serve you again in the future. To enjoy a 10% discount, make your booking directly with us via our website....

Reviewed 30 August 2016 via mobile

The kids enjoyed the dinosaur water park. They liked the moving dinosaurs as well as the dinosaur mascot. Its better if they do some repainting though. Then i Booked through TripAdvisor for 1 night stay in KSL, trip advisor should differentiate staying in hotel and service apartment. TripAdvisor description says free wifi and breakfast, but both don't have. I also...

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Helpful?
Thank Agatha Christy A
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Agatha Christy A, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. We are glad to hear that the kids enjoyed the dinosaur alive water theme park. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Remember to book...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $61 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
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Hotel Style:
#7 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from KSL Hotel & Resort staff and other travellers.
33 questions
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Questions? Get answers from KSL Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got our toiletries and towels and tea-counter refilled daily. ”
 of 5 bubbles leekinnam, 3 Dec 2016 | Read review
“Higher floor with nice view at JB city”
 of 5 bubbles , 29 Nov 2016 | Read review
“can request smoking or non smoking floor”
 of 5 bubbles , 23 Nov 2016 | Read review
“Higher floor for better view”
 of 5 bubbles , 21 Nov 2016 | Read review
“Do always remind the hotel staff to kindly check the facilities of the room assign to you is still working & clean.”
 of 5 bubbles Shanice996, 15 Nov 2016 | Read review
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