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Renaissance Johor Bahru Hotel

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Renaissance Johor Bahru Hotel
Renaissance Johor Bahru Hotel
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685 Reviews from our TripAdvisor Community

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Showing 652: English reviews
Reviewed 5 days ago NEWvia mobile

Check in was efficient and staff were friendly. However, the hotel is old and needs upgrading. It's in a remote part of town and it was difficult to find Uber taxis. It felt isolated. The pool area was disappointing and there was no other activities for children/teens. Luckily we were there for 2 nights only and were at Legoland for...

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Helpful?
Thank Ayesha M
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear Ayesha M, Thank you for taking some time to share your review on our hotel. We are always looking forward to receive feedbacks from our guests as we believe it will help us to improve better in our quality and services. We are disheartened that you felt disappointed with your trip and we hope that we could have done...

Reviewed 6 days ago NEWvia mobile

The room was comfy and spacious. I stay on the 12lvl and overlook to swimming pool. Buffet spread has lots of variety. From indian to western to Chinese cuisine. The dessert choices are more than usual hotel i had been to. Overall the food look good and taste good. Hotel location is 5min drive from Aeon mall. Just next to...

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Helpful?
Thank WyNn L
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear WyNn L, Thank you for sharing your review on our hotel. We are pleased that you enjoyed our buffet spread and find our room to be comfortable. We do our best to ensure our guests are well taken care throughout their stay. I hope you will visit us again to discover more wonderful places in Johor Bahru. Once you...

Singapore
Reviewed 1 week ago

Stayed with my family on 26-28 Dec in 2 deluxe rooms - adjacent with connecting doors. The moment we arrived, we were told that we had to wait 45 mins for the rooms, and it was already 545pm that evening. Not a good welcoming experience. After waiting for 20mins, the reception finally came to inform that they swap us with...

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Helpful?
Thank Choco22SG
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear Choco22SG, Thank you for taking your time to share your review about our hotel. We do regret the few hiccups that you have experienced with us and we will do our best to improve our check-in process along with other areas. I am still glad that overall you and your family had a positive stay with us. Our team...

Reviewed 1 week ago via mobile

We booked 2 deluxe rooms for 3 nights. The rooms and furniture are well maintained and look new. They are close to the posted photos. Staff are kind and attentive. The management gave me a call about our iPad that was left behind in the room and helped to safe keep. Food in the restaurants are delicious with reasonable pricing....

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Helpful?
Thank Nazrah R
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear Nazrah R, Thank you for your kind review on our hotel. I am glad that you had a nice time in Johor Bahru and most importantly, relief that the team was able to find your ipad. There are plenty of places to visit nearby the hotel and lots of eateries. If you ever need any guidance on places to...

Singapore, Singapore
Reviewed 1 week ago

My husband and I stayed in Renaissance JB Dec 7-10 ,2016 and would like to share our pleasant stay with great service from staff . We especially want to mention Ms Renuka who attended to us at the club level. She was so good and make me and my friends felt so important guests. Helen Ng.

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Helpful?
Thank helenklc
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear helenklc, Thank you for your review and kind recognition for Renuka. I'm very sure she is pleased to read your comment on her services. We pride ourselves to uphold the Marriott standards and as a 5 star hotel, we do our best to deliver excellent services and making our dear guests feel welcome at all times. With that, I...

Reviewed 2 weeks ago via mobile

Check in was delayed by at least 3 hours but check out timing they only extend by an hour I hope this is only one off case due the festive period.. we booked the room that came with lounge access and free breakfast.. breakfast spread is really fantastic from the standard American breakfast spread to local dishes like freshly made...

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Helpful?
Thank Wendwend
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear Wendwend, Thank you for sharing your honest feedbacks on our hotel. I regret the few setbacks and hiccups which you have experienced during your checkout and service at the buffet restaurant along with the food at the lounge. As we treat our valued guests' feedbacks with seriousness, we will certainly look into the matter for further improvement so that...

singapore
Reviewed 2 weeks ago via mobile

My family and I are currently staying here in 3 rooms at the 13th floor. The rooms are spacious and beds are either twin-bedded double beds or 1 super king sized bed. The hotel entertain our early check in and even have welcome drinks. Front customer service personnel, Mr Khairuzin is excellent, efficient & helpful during check in. The room...

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Helpful?
Thank mum2004
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear mum2004, Thank you for your review on our hotel and services. It is our privilege to welcome you and your family to our hotel and just as you enjoy staying with us, we too enjoy having you with us. Additionally, thank you for your kind words on Khailzurin for his work and I am very sure he is delighted...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Do not be deceived by the rather old looking exterior of this hotel- this hotel is a GEM! Thumbs up for the clean room and nice furnishing. Hotel staff were fluent in English n provided excellent service and accommodated to the room arrangements I requested for. Breakfast selection is good with many cooking stations and even a juice station. I'm...

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Helpful?
Thank Everlyne
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear Everlyne, Thank you for your 5-bubble ratings and review on our breakfast and room. I'm in delight to learn that you consider our hotel a gem and we hope to continue to live up to our guests' expectations. Our chefs and ambassadors are fueled with passion to deliver a memorable experience for all our guests therefore we hope you...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

I visited 2 years ago for a night and felt that it was an alright hotel. Stayed a night at Doubletree 6 months later and felt that DB Tree was way better. This time I chose Renaissance for a 3 night Staycation simply due to price, room size and traffic. Paid around 100 SGD per night with 2 free breakfast...

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Helpful?
1Thank Deividz
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear Deividz, Thank you for taking your time to share your review. We always appreciate and cherish our returning guests and I'm glad you had an overall positive experience for room and breakfast. We place importance in delivering excellent services and product quality therefore, we take feedbacks seriously as we intent to improve ourselves. We believe in focusing on the...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

Breakfast at this hotel is the best I've had compared to other 5 star hotels i've been to. Room was in very good condition during check in. Service was great. Stayed for business trip at MMHE pasir gudang that is just 10-12 mins away. Highly recommended.

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Helpful?
Thank helnor
GM-Gagan-Singh, General Manager at Renaissance Johor Bahru Hotel, responded to this review

Dear helnor, Thank you for your lovely review and it's great that you enjoyed our breakfast buffet. Our chefs are glad and will continue to work with passion while our service crew will always be ready and attentive to our guests' needs. As a 5 star hotel, we aim to maintain our standards and providing excellent quality in our products...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Breakfast included
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
5-star elegance and personalized service await you at the luxury Renaissance Johor Bahru Hotel, a Marriott Luxury & Lifestyle Collection. Located half an hour from the Senai International Airport, and just 10 minutes from Singapore, our hotel offers a wide range of amenities to make your stay as comfortable as possible. Beautifully appointed rooms and suites feature beds with luxury linens and spacious, contemporary bathrooms; upgrade to a Club level room or suite, and take advantage of access to our hotel's exclusive Club lounge. If you're in Johor Bahru for work, you'll appreciate our well-equipped business center and 16 flexible meeting rooms; we also offer a modern, 24-hour fitness center and an outdoor pool. Dine on modern Cantonese cuisine at WAN-LI, our hotel restaurant, or venture outside of the hotel and explore Johor Bahru's 5-star dining and entertainment options. Additional nearby attractions include Johor Premium Outlets and LEGOLAND® Malaysia. Visit us today, for a memorable getaway. ... more   less 

Additional Information about Renaissance Johor Bahru Hotel

Address: 2 Jalan Permas 11 | Bandar Baru Permas Jaya, Johor Bahru 81750, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $101 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Johor Bahru Hotel 4.5*
Number of rooms: 345
Reservation Options:
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Hotel Style:
#1 Business Hotel in Johor Bahru
#4 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Johor Bahru Hotel staff and other travellers.
26 questions
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Questions? Get answers from Renaissance Johor Bahru Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor rooms with Highway view are better.”
 of 5 bubbles Indian_Beduoin, 20 Dec 2016 | Read review
“ask for room with sea view Parking is at the side of the hotel , you can take the lift to level one (lobby ) after parking your car.”
 of 5 bubbles rajantharan, 17 Dec 2016 | Read review
“Get rooms with BREAKFAST”
 of 5 bubbles AshKL, 7 Dec 2016 | Read review
“Specify your needs upon booking”
 of 5 bubbles Rickfai, 16 Nov 2016 | Read review
“Junior Suite or Sea View Room or Higher Level Room”
 of 5 bubbles narikah, 29 Oct 2016 | Read review
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