JEN Johor Puteri Harbour by Shangri-La
2,096 reviews
#8 of 196 Hotels in Johor Bahru
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Persiaran Puteri Selatan Puteri Harbour, Nusajaya, Johor Bahru 79000 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (634)
Dining (205)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JEN Johor Puteri Harbour by Shangri-La
Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 196 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Travellers' Choice
JEN Johor Puteri Harbour by Shangri-La, Johor is located in Nusajaya. It's approximately 20 minutes from Johor Bahru town and is easily accessible via land or water transport from Puteri Harbour International Ferry Terminal. Senai International Airport is a 20-minute drive away and Singapore Changi Airport is only 60 minutes away.
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Room & Suite (634)634
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Electric vehicle charging station
Car park
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Rooftop bar
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Wardrobe / wardrobe
Bottled water
Iron
Electric kettle
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Chinese, Malay
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
21Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
Persiaran Puteri Selatan Puteri Harbour, Nusajaya, Johor Bahru 79000 Malaysia
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Popular mentions
Here to quarantine for 10days with my husband. First day checked in and found out only one bath towel inside the room, made a call to receptionist and one malay guy very politely mentioned will arrange for us. Waited for almost 30mins but yet never receive any towel. So we decided to made second call, but a lady told me we can shower first, however the towel will only send to us after 9pm. What a joke?! So expect me to shower after 9pm since I checked in to room at around 6.30pm. Also, when dinner time delivery food only one set of meal and WITHOUT any disposable cutleries. Called to receptionist and again need to wait. Front desk and f&b did not have any communication whether the room have one occupant or two? Fine. The next day of morning, second day of quarantine, again the breakfast meal we received only one set of meal and WITHOUT any forks and spoons. Really expect us to eat using hands? Again again and again. What a brand Hotel Jen by Shangri-La. Although we are here for quarantine but we are your paying guest, not stayed here for free. Worst hotel and service I have ever experienced so far.…
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Doing my 7 days quarantine in this hotel. By far the worst receptionist I've met and definitely holds the worst service. Came here at 2pm, was told can order food at anytime because everyone was hungry waited to clear from morning. Reached room at 4pm coz there were no rooms somehow. Ordered food straight away but was told it would be sent at 7pm due to kitchen occupied in dinner preparations. Finally made order at 6.15pm and was told 15mins waiting time. Called again at 8.30pm, food did not arrive and was told kitchen is busy so food will be sent at 9pm. A fried rice takes 3 hours to cook? What a joke! When asked for the receptionist name, her friend can tell her to use fake name instead while I listen to the whole conversation. Was told 1st receptionist name was Ei Theng and the one who asked to lie was siti. Don't even think it's their real name to begin with. What a joke to brand themselves as high standards yet all so low class. Bloody pay your workers well and train them properly on customer service. When u pay peanuts, all u get is monkeys like this. Would not recommend this place to anyone coz a budget hotel gives a better service than this. 🤦♂️…
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Date of stay: March 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Their staffs are friendly, attentive and willing to help Their pool is awesome, my kids like to swim there and the view is nice Due to the epidemic, the variety of breakfast was much lesser, but we understand that and their restaurant staffs are trying their best to serve us.
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Date of stay: December 2020
Location
Cleanliness
Service
Helpful
Response from Jen Johor Puteri Harbour by Shangri-la, Marketing at JEN Johor Puteri Harbour by Shangri-La
Responded 13 Jan 2021
Dear Guest, Thank you for the wonderful review and ratings on your recent stay at JEN Johor Puteri Harbour. We hope to welcome you back to our hotel very soon . Sincerely, Jen
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+1
I read about Jen Hotel by Shangrila before I made this booking. I did expect a 5 star service judging by the standard and prestige carried by the famous brand. What I expected was, to sum it up in a word: average. I was impressed by the staffs of the hotel in general. They were generally friendly, attentive and willing to help. Breakfast was fine although one would expect slight reduction in choices due to Covid-19 pandemic. The hotel as a whole was unfortunately a little run down. I am sure the place had seen better days. The rooms appear slightly aged and dusty. Quite a few of nearby restaurants are closed- again I suppose related to the pandemic. Parking was available for free which is a plus point. And a rather pleasant view of the harbour from the rooftop bar / swimming pool. P/s: don’t bother stepping into the dimsum restaurant. One star too many for the particular place. …
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Date of stay: January 2021
3 Helpful votes
Helpful
Response from Jen Johor Puteri Harbour by Shangri-la, Marketing at JEN Johor Puteri Harbour by Shangri-La
Responded 13 Jan 2021
Dear Guest, Thank you for sharing your thoughts on your recent stay at JEN Johor Puteri Harbour! The team would love to delight & deliver and it looks like we have missed just about done so on this occasion. Please let me know when you plan your next JEN Johor Puteri Harbour by Shangri-La adventure so that we can continue to look after you. Sincerely, Jen
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+1
Please inform the guests in advance about the changes on restaurant for breakfast to avoid confusion. The variety of breakfast was much lesser (at least 60% less I believe), probably due to Covid 19 pandemic. The HTMI cable connection between the TV and work table in Premier Room should be resumed, so that the guest can play our own movies/videos, as the hotel cable channels are too limited. The swimming pool (the one outside Sky Bar) is rather small. The Premier Room is spacious, with separate bedroom and living room. Automatic curtains control buttons, nice! The receptionists were nice and friendly.
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Date of stay: December 2020Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Jen Johor Puteri Harbour by Shangri-la, Marketing at JEN Johor Puteri Harbour by Shangri-La
Responded 13 Jan 2021
Dear Guest, Thank you for sharing your thoughts on your recent stay at JEN Johor Puteri Harbour! The team would love to delight & deliver and it looks like we have missed just about done so on this occasion. Please let me know when you plan your next JEN Johor Puteri Harbour by Shangri-La adventure so that we can continue to look after you. Sincerely, Jen
Read more
PRICE RANGE
US$60 - US$91 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
JEN Johor Puteri Harbour by Shangri-La
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
283
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Claim Your Listing Frequently Asked Questions about JEN Johor Puteri Harbour by Shangri-La
Which popular attractions are close to JEN Johor Puteri Harbour by Shangri-La?
Nearby attractions include Puteri Harbour (0.03 km), Puteri Harbour Satellite Clubhouse (0.1 km), and Fox Ba (0.09 km).
What are some of the property amenities at JEN Johor Puteri Harbour by Shangri-La?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at JEN Johor Puteri Harbour by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Johor Puteri Harbour by Shangri-La?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JEN Johor Puteri Harbour by Shangri-La?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to JEN Johor Puteri Harbour by Shangri-La?
Conveniently located restaurants include Spice Grill, Olive Kitchen + Bar, and SkyBar Bar & Restaurant.
Are there opportunities to exercise at JEN Johor Puteri Harbour by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does JEN Johor Puteri Harbour by Shangri-La have an airport shuttle?
Yes, JEN Johor Puteri Harbour by Shangri-La offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JEN Johor Puteri Harbour by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Johor Puteri Harbour by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Johor Puteri Harbour by Shangri-La?
The staff speaks multiple languages, including English, Chinese, and Malay.