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Doubletree By Hilton Hotel Johor Bahru

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12 Jalan Ngee Heng, Johor Bahru 80000 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2772)
Room & Suite (744)
Dining (352)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Doubletree By Hilton Hotel Johor Bahru
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 194 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Travellers' Choice
Centrally located in the heart of Johor Barhu city and minutes from the Singapore causeway, the contemporary DoubleTree by Hilton Hotel Johor Bahru overlooks the Straits of Johor and is moments away from both the business and shopping precincts. Offering a range of room styles suiting both long and short stay guests with both western and local dining options, Doubletree by Hilton Johor Bahru caters to all tastes. The hotel also boasts a dedicated events floor and stunning recreational facilities including pool, gym, steam rooms and Jacuzzis.
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Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Taxi service
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Chinese, Malay
2846Reviews176Q+A100Room tips
Traveller rating
  • 1,495
  • 981
  • 239
  • 72
  • 59
Time of year
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Popular mentions
faridzulkafli wrote a review 4 May
1 contribution
Everything’s good. All the staff are very helpful. The vibe of hotel is very calm. But little bit dirty at pool for kids. Even my left thing also they put an effort to find it and let me know. And found. Thanks
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 3 days ago
Dear faridzulkafli, Thank you for leaving us with a splendid 5-star rating! Happy to note that you find everything to be perfecto, where you are pleased with our team members' hospitality service and environment. Good to know that everything is up to your expectations. I sincerely apologize for the dirty pool issue, rest assured that your feedback on this has been noted down for further improvements. With that, I appreciate your feedback and I'd love to welcome you back in the future for your next stay with us. See you soon! :) Sincerely, Daniel Alcaraz, General Manager
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FamousTehTarik wrote a review Apr 2021
Johor Bahru, Malaysia1 contribution
During Check-in, waited for more than 10 minutes with only 2 staff at front counter. No urgency to serve. All plugs near table are not functioning. Not complained due to late night and rushing for assignment. Luckily there’s one under table which table lamp connected. All TV channels are not available. Luckily I’m not here for leisure purpose. Towel is worn out. Bathrobe not provided. Toiletries rather insufficient, no razor etc. Asked for help to borrow a laptop mouse during midnight, a worn sticky chipping mouse provided. Returned it at morning and did mention room number again. During check out, almost need to triple confirm that it was returned, security level is high. High points are food is nice and water supply is warm.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
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Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 1 week ago
Dear FamousTehTarik, Thank you for sharing your feedback with us. While I'm glad you were satisfied with our cuisines, I'm disappointed to note that other aspects of your stay did not quite live up to your expectations. We sincerely apologise for the shortfalls you've encountered throughout your experience. Rest assured your constructive comments will be reviewed for improvement. However, we would appreciate it if you could also let us know of any hitches you're facing during your stay, as our Duty Manager is available round the clock to assist you with this. Regarding our bathrobe and razor, if I may explain, certain bathroom amenities are available upon request. Still, I hope we'll have the opportunity to welcome you back for a better experience next time and with your restored faith in our services. Sincerely, Daniel Alcaraz General Manager
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Siobhan D wrote a review Apr 2021
2 contributions
My two nights in the hotel was one of the beat stays I have had. Not only was all the staff, and I mean ALL, friendly, polite and helpful, they went out of their way to make you feel like the only guest they had despite being quite busy. Nothing was too hard or small. Room experience excellent, spacious and well lit. Housekeeping efficient and discreet. F&B - delicious all around and even friendlier and knowledgeable staff. Ate at Tosca twice - superb and the all day dining at Makan was really good. Well done Chef Aizat, Raj and all the crew there. Daniel, as the GM, you must be very proud of your people and product! See you all soon again!
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Date of stay: April 2021Trip type: Travelled on business
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Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 1 week ago
Dear 22siobhan22, Thank you for writing us a superb review! You're right, I'm certainly proud of the team for having delivered a wonderful 5-star experience and making you feel so well-cared for throughout your stay. Chef Aizat, Raj and the rest of our team will surely appreciate your encouraging feedback as well. On top of that, glad you were satisfied with our clean and spacious rooms as well as the delicious cuisines served at Makan Kitchen and Tosca. :) We can't wait to welcome you back for another unforgettable experience at DoubleTree by Hilton JB! Sincerely, Daniel Alcaraz General Manager
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ssnizam88 wrote a review Apr 2021
Kuala Lumpur, Malaysia1 contribution
I’m a business traveller. The check in was quick. Parking lot easier. Room was amazing clean. The staffs were great and responsibility. The breakfast also have a great choice. Location wise, in the center of Johor Bahru. Walking distant to shopping mall.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
Share
Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 weeks ago
Dear ssnizam88, Thank you for leaving us with a superb rating, I am so glad to hear that you are happy with your stay. Good to know that everything reaches your expectations, specifically on the room cleanliness, breakfast, location along with our team members' hospitality service! With that in mind, again, I appreciate your positive feedback and I am definitely looking forward to welcome you back to DoubleTree by Hilton Hotel Johor Bahru in the near future. Stay safe!
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tmlie wrote a review Apr 2021
68 contributions20 helpful votes
Location: Located in the heart of Johor Bharu. There are a few eateries around the vicinity. Front counter: Check in and check out was routine. Done within minutes. Courteous front counter staff. Rather than a welcome drink, they serve a nice warm cookie with a smile. Rather nice change. Room: Stayed in king guest room located at a low floor. Room was overlooking the swimming pool. Room size was good with comtemporary deco. Cleanliness was good and the bathroom was spotless. Bathroom amenities were the usual. The bed was just nice and very comfortable. Linen was clean and crisp. You also are given a choice of pillows. Lighting was adequate. Wifi was not the fastest but was reliable. Facilities: As I was there for a short business trip, did not have the opportunity to try them out. However was informed that the gym is opened 24 hours. Food: Had breakfast in their 24 hours coffee house (Makan Kitchen). Due to the covid outbreak and the standard operating protocol (SOP), the restaurant staff is at hand to serve the food that you want. The spread was good with a decent variety of dishes, local plus international. Particularly enjoyed the fresh fruit juice section where you can ask the staff to prepare your own concotion of juices. Sanitisation was done on every table after the guest had finish. Overall a satisfactory stay. Unfortunately the stay was just a short one. Will definitely consider coming back.
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Date of stay: April 2021
Rooms
Cleanliness
Service
Trip type: Travelled on business
Helpful
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Response from Daniel Alcaraz, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 weeks ago
Dear tmlie, Thank you for leaving us a great review. I'm happy to find that everything was to your satisfaction, from our seamless services and warm welcome to our clean and spacious rooms, comfortable amenities, and varied breakfast choices. Good to know that our CleanStay hygiene practices filled you with confidence and peace of mind throughout. I look forward to welcoming you back for another stay soon at DoubleTree by Hilton JB! Sincerely, Daniel Alcaraz General Manager
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PRICE RANGE
US$65 - US$118 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
333
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Frequently Asked Questions about Doubletree By Hilton Hotel Johor Bahru
Which popular attractions are close to Doubletree By Hilton Hotel Johor Bahru?
Nearby attractions include Komtar JBCC (0.4 km), Angry Birds Activity Park (0.4 km), and Johor Zoo (0.3 km).
What are some of the property amenities at Doubletree By Hilton Hotel Johor Bahru?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Doubletree By Hilton Hotel Johor Bahru?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Doubletree By Hilton Hotel Johor Bahru?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Doubletree By Hilton Hotel Johor Bahru?
Yes, parking is available to guests.
What are some restaurants close to Doubletree By Hilton Hotel Johor Bahru?
Conveniently located restaurants include Makan Kitchen at DoubleTree by Hilton Johor Bahru, Tosca Trattoria Italiana at DoubleTree by Hilton Johor Bahru, and Amaya Food Gallery.
Are there opportunities to exercise at Doubletree By Hilton Hotel Johor Bahru?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Doubletree By Hilton Hotel Johor Bahru have an airport shuttle?
Yes, Doubletree By Hilton Hotel Johor Bahru offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Doubletree By Hilton Hotel Johor Bahru?
Yes, dry cleaning and laundry service are offered to guests.
Does Doubletree By Hilton Hotel Johor Bahru offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.