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Doubletree By Hilton Hotel Johor Bahru

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12 Jalan Ngee Heng, Johor Bahru 80000 Malaysia
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Traveller (2867)
Room & Suite (970)
Dining (428)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Doubletree By Hilton Hotel Johor Bahru
Updated 25/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 210 hotels in Johor Bahru
Location
Cleanliness
Service
Value
Travellers' Choice
Centrally located in the heart of Johor Barhu city and minutes from the Singapore causeway, the contemporary DoubleTree by Hilton Hotel Johor Bahru overlooks the Straits of Johor and is moments away from both the business and shopping precincts. Offering a range of room styles suiting both long and short stay guests with both western and local dining options, Doubletree by Hilton Johor Bahru caters to all tastes. The hotel also boasts a dedicated events floor and stunning recreational facilities including pool, gym, steam rooms and Jacuzzis.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Airport transportation
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Kids pool
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Chinese, Indonesian, Malay
2919Reviews178Q+A100Room tips
Traveller rating
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Most Recent
tripreview777 wrote a review 4 Jul
Singapore, Singapore233 contributions74 helpful votes
I am so glad Double tree Hilton is so well maintained. So happy to return to this hotel because it’s 1st class in cleanliness and service. Was well received and checked in as well as briefed by pool staff at the pool side. Very caring staffs. And needless to say- great warm welcoming cookies were best treats as kick off of vacation! Thanks!
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Date of stay: July 2022Trip type: Travelled with family
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Shirley L wrote a review 3 Jul
Singapore, Singapore176 contributions44 helpful votes
+1
Strongly recommended by a friend, I decided to stay for a weekend getaway at Doubletree by Hilton to check out its facilities and food. Heard that the buffet is great. Went there on a Saturday morning. Arrive in the early hours of the morning so as to beat the crowd at the woodlands checkpoint. Upon reaching the hotel, we were attended by the receptionist at the counter who processed our check-in with little fuss. Rooms are only available before 3pm and the hotel is running on full capacity so we were not able to get any rooms earlier. As breakfast starts at 6.30am, we were able to rest and relax a little before heading down town for some shopping. There was a great spread at the breakfast buffet - Chinese, Malay and Indian stations were available. There's also a bread, egg and dessert station. Love the spread of juices and the availability of a fresh juice counter. Many coffee stations were available so you don't need to queue to get hold of a much needed coffee. Only downside was that the quality of food was not great. The hotel offers a shuttle service to and from the Premium Outlet and Mid-Valley mall. Vey convenient. Else, you can always book a grab too. The rooms are clean and bright. Twins beds were big and bathroom has all the amenities that you will need. For dinner, we stayed in for their seafood buffet which is available only on weekends. Price is about Ringgit 165. There's crayfish, scallops, mussels, sashimi and sushi counter, giant prawns noodle soup, dim sum, satay, etc. Again, great variety but the taste was not fantastic. We tried the gym the next morning. Of the 3 treadmills available, 2 were down. Gym is relatively small with minimal equipment. I like that there's a massage service at the hotel. Price wise, may not be as cheap as what you could get at KSL. Nonetheless, it's convenient and 'safe'. There's swedish, aromatherapy and other massages available at reasonable pricing. Lady at the counter is also very polite and they closed at 10pm. So ample time to stop by and relax. Overall, I would say that it is a decent hotel to stay for a couple of nights. It is close to City Square Mall such that it is rather difficult to catch a grab back to the hotel. A ride back costs about RM5 and we had 3 cancellations with the drivers calling to give the excuse of tyre puncture, engine broke down or accident. But we saw one of the driver (same car plate) driving passed us after telling us that he had a tyre puncture and couldn't pick us up. Will head back to Johor and this time, I might try the Amari Hotel, just next to the Doubletree.
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Date of stay: July 2022
Location
Cleanliness
Service
Room Tip: Higher floor, pool facing is nice
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 days ago
Dear Shirley L, Thank you for leaving us with a review. I'm glad to know that your check-in was smooth. Kindly be informed that our usual check-in time is 3 pm however, we can provide an early check-in if the room is ready. Happy to also learn that you are pleased with our breakfast buffet spread, especially the fresh juice counter. Your feedback on the food quality is much-appreciated for our improvement, and we hope to welcome you back for an enhanced experience in the near future. Till then, do take care and stay safe. Sincerely, Linda Giebing General Manager
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Erico2709 wrote a review 1 Jul
Singapore, Singapore2015 contributions687 helpful votes
In terms of facilities and location, top marks for me. Just a short walk to Komptar and City Square Mall round the corner. However, I stayed there for 3D/2N and they did make up my room for both days. Quite disappointing.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Munirah A wrote a review Jun 2022
1 contribution
The service is really and I really love the environment here. So comfortable. The food are amazing, love it. Everyone should come here to meet up for work meeting or just catch up with friends here. Definitely recommend you to come here. Ms Faizah here really nice to assist us. Thank you for the service ms!
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 days ago
Hi Munirah A, Thank you for leaving us with a review and for the perfect rating. I'm pleased to know that you love our environment as well as enjoyed our dining offerings. I'm also glad to learn that Ms. Faizah has been a great help in attending to your needs. We look forward to welcoming you again soon. Sincerely, Linda Giebing General Manager
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yatielobo wrote a review Jun 2022
Johor Bahru, Malaysia1 contribution
Pastry, food & service by Faezah very good, friendly, delicious food,reasonable price, good place for any occasion, quite place. I’m regular guest here everyday i come and buy I suggest to add more dessert, food variety and pastry. Will recommend to my friends to come here.
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Date of stay: June 2022Trip type: Travelled on business
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 days ago
Dear Sightsee58548566588, Thank you for giving us a perfect rating and for sharing your review, and for being our regular guest. I'm happy to learn that you enjoy our food, the ambiance, as well as our services. Your feedback regarding the variety of desserts & pastries is much-appreciated for our improvement. We look forward to giving you another warm welcome on your next visit soon! Sincerely, Linda Giebing General Manager
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lady in flipflops wrote a review Jun 2022
Singapore, Singapore450 contributions116 helpful votes
+1
A closing breakaway before the school starts w my two boys. Checked in smoothly, welcomed with sweet smiles warm cookies. Was lead to the lounge while waiting for our room as we got there earlier than the official check in time. Had lunch at the Food store, food was not to our liking so we had it only once during the whole stay. Executive lounge during aperitifs was lovely. We enjoyed our time there catching up over cakes n canapes n etc. Staffs at the lounge are well conversed and attentive, special shoutout to Malathy and Kennedy, i appreciate those explanation on the Borneo buffet that i was unclear but interested to try. Bfast buffet was a good wide spread with fresh juice counter and a couple of delightful live stations. The only thing i couldn find was soy milk for my coffee. My alternatives was creamer powder but i was told there was non too. So black coffee it is until i found some creamer in the bag. My boy was unwell tt day and i was looking for panadol. Went to the mart opp and there wasn any, Tengku Rushdi offered if he could take me to the nearby clinic so i could get it there instead and i appreciate him taking his time to leave his post to assist me. Hearing wat happened to my boy, we had calls checking on him. I appreciate the attention n care Hilton staffs has rendered during that time. Thank u Nel and Jillian and those i may hav not mentioned. Lov the pool and we wud hav stayed longer if there were pool snacks n drinks but there was non as we were there on weekdays. Tosca is only open at 5 on weekdays and cos my boy wanted pizzas, we head down on our final night and we were served by Syahmi. Food were great and service was awesome! Thanks Taqi for the great closing cocktail and Hafiz for the chat. U definitely hav a great team! A trip would not be great without the unbiased hospitality . Even the GM was a friendly nice lady that never fail to greet us w her beautiful smile. Despite the lil lack of svc by some, i am still looking forward to come back for another break for the staffs then i hav mentioned made it possible. Thank u DoubleTree by Hilton JB, i cu again soon!
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Get the High floor city view, u wont be staring at any boring building. Most rooms are without...
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 days ago
Dear aishah_udd, Thank you for leaving us with a review. Great to know you had a great time with your two boys during your visit, and it was lovely to meet you. I'm very pleased to learn that you enjoyed your meals at our Executive Lounge, Makan Kitchen, and Tosca, and that our team members were great in attending to your needs, especially when your son needed medication. Your feedback regarding the Food Store is much-appreciated for our improvement. We can't wait to welcome you back for another memorable stay soon. Take care and stay safe! Sincerely, Linda Giebing General Manager
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Shaun wrote a review Jun 2022
Singapore, Singapore6 contributions14 helpful votes
We spent 1 weekday night here. The extra touches of a fruit platter and chocolate box waiting in our upgraded room made our stay here feel different from other hotels. As always with the brand, the bedding and standing shower amenities were great and we had a restful sleep. We thoroughly enjoyed the Executive Lounge evening food and drinks as part of our Diamond member benefit. The canapés were so prettily arranged, and there were even a few delicious cooked dishes and pastry you could help yourself with at the counter. The staff was excellent with ensuring our wine glasses remained filled. The evening view overlooking the area was also great. All in all, it was such a great way to wind down with loved ones from a busy day of traveling. The international breakfast spread at the main restaurant was also amazing. Of note is the service. We arrived the hotel with a lost passport and were flustered to retrieve it. Linda got her team to help navigate the complicated service phone lines. Despite the limited success of the hotel staff using the phone, we appreciated the help and empathy that Linda and her team extended to us during this period. Linda made sure to follow up with us till we got it resolved. We even got a thank you card at the end of our stay expressing her relief as well, so it was truly amazing service. As it is just across the border, I will not hesitate to return with the bigger family for a longer weekend stay where I know we will be well fed and taken care of.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 1 week ago
Dear 235shaunt, Thank you for giving us a perfect rating and for sharing your review. I'm delighted to know that you had a restful sleep, enjoyed the food & drinks at our Executive Lounge and its view, as well as our breakfast. I'm also very glad that your issue was resolved, and it is our utmost pleasure to assist you and ensure everything is pleasant during your stay with us. We look forward to welcoming you back again soon, till then do take care. Sincerely, Linda Giebing General Manager
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Raksands wrote a review Jun 2022
Singapore, Singapore21 contributions36 helpful votes
Impeccable staff and service . The hotel is brand new and beautifully maintained . Highly recommend . Their welcome and greeting was great . Parking is a bit of a pain but don’t let that put you off - they do need some signs to direct guests how to drive to front to drop their bags Very clean rooms and quick service . Buffett breakfast was full of variety and attentive staff . Pool was lovely .. could do with some water for guests but that’s very minor . This is better than it’s star rating . Staff in exec lounge are superb !!
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Date of stay: June 2022Trip type: Travelled with family
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 1 week ago
Dear Raksands, Thank you for giving us a perfect rating and for sharing your review. I'm happy to know that you found our hotel beautifully maintained, enjoyed our room, breakfast buffet, the pool, Executive Lounge, and more! I'm also glad to learn that our team members were impeccable by being quick to assist. Your feedback on the parking is much appreciated, as it'll help us to further improve. We look forward to giving you another warm cookie welcome real soon. Sincerely, Linda Giebing General Manager
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Rohani A wrote a review Jun 2022
1 contribution1 helpful vote
Nice place for chit chat..good environment..nice staff at foodstore restaurant from faizah and team... Reasonable price and good lunch box...i can bring my friend to try this food at foodstore... Drink also nice.. many time i come and enjoy this place... Tumb up👍
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Date of stay: June 2022Trip type: Travelled with family
1 Helpful vote
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 1 week ago
Dear Rohani, Thank you for leaving us with a review and for the perfect rating. I'm so happy to learn that you're pleased and satisfied with our food & beverages, ambiance, and service at The Food Store. We look forward to welcoming you again. Sincerely, Linda Giebing General Manager
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mieda wrote a review Jun 2022
Johor Bahru, Malaysia1 contribution
Nice food and good services at food store restaurant...good price & good service staff & nice location for meeting or appointment client I like so much I hope new menu every months . Old staff ms.faizah also good services I also like sandwich menu Bbq chicken BAO Bun so nice.
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Date of stay: June 2022Trip type: Travelled on business
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Response from Linda Giebing, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 1 week ago
Dear FarAway02583814517, Thank you for giving us a perfect rating! I'm very happy to know that you enjoyed our food and services at The Food Store, where our pricing and location are up to your expectations. We look forward to welcoming you back again soon, take care. Sincerely, Linda Giebing General Manager
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PRICE RANGE
US$80 - US$121 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaJohorJohor Bahru DistrictJohor Bahru
NUMBER OF ROOMS
333
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Frequently Asked Questions about Doubletree By Hilton Hotel Johor Bahru
Which popular attractions are close to Doubletree By Hilton Hotel Johor Bahru?
Nearby attractions include Komtar JBCC (0.4 km), Johor Zoo (0.3 km), and Zenith Lifestyle Centre (0.3 km).
What are some of the property amenities at Doubletree By Hilton Hotel Johor Bahru?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Doubletree By Hilton Hotel Johor Bahru?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Doubletree By Hilton Hotel Johor Bahru?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Doubletree By Hilton Hotel Johor Bahru?
Yes, parking is available to guests.
What are some restaurants close to Doubletree By Hilton Hotel Johor Bahru?
Conveniently located restaurants include Tosca Trattoria Italiana at DoubleTree by Hilton Johor Bahru, Makan Kitchen at DoubleTree by Hilton Johor Bahru, and Suasana Suites Cafe Johor Bahru.
Are there opportunities to exercise at Doubletree By Hilton Hotel Johor Bahru?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Doubletree By Hilton Hotel Johor Bahru have airport transportation?
Yes, Doubletree By Hilton Hotel Johor Bahru offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Doubletree By Hilton Hotel Johor Bahru?
Yes, dry cleaning and laundry service are offered to guests.
Does Doubletree By Hilton Hotel Johor Bahru offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.