I am so glad Double tree Hilton is so well maintained. So happy to return to this hotel because it’s 1st class in cleanliness and service. Was well received and checked in as well as briefed by pool staff at the pool side. Very caring staffs. And needless to say- great warm welcoming cookies were best treats as kick off of vacation! Thanks!
Strongly recommended by a friend, I decided to stay for a weekend getaway at Doubletree by Hilton to check out its facilities and food. Heard that the buffet is great. Went there on a Saturday morning. Arrive in the early hours of the morning so as to beat the crowd at the woodlands checkpoint. Upon reaching the hotel, we were attended by the receptionist at the counter who processed our check-in with little fuss. Rooms are only available before 3pm and the hotel is running on full capacity so we were not able to get any rooms earlier. As breakfast starts at 6.30am, we were able to rest and relax a little before heading down town for some shopping. There was a great spread at the breakfast buffet - Chinese, Malay and Indian stations were available. There's also a bread, egg and dessert station. Love the spread of juices and the availability of a fresh juice counter. Many coffee stations were available so you don't need to queue to get hold of a much needed coffee. Only downside was that the quality of food was not great. The hotel offers a shuttle service to and from the Premium Outlet and Mid-Valley mall. Vey convenient. Else, you can always book a grab too. The rooms are clean and bright. Twins beds were big and bathroom has all the amenities that you will need. For dinner, we stayed in for their seafood buffet which is available only on weekends. Price is about Ringgit 165. There's crayfish, scallops, mussels, sashimi and sushi counter, giant prawns noodle soup, dim sum, satay, etc. Again, great variety but the taste was not fantastic. We tried the gym the next morning. Of the 3 treadmills available, 2 were down. Gym is relatively small with minimal equipment. I like that there's a massage service at the hotel. Price wise, may not be as cheap as what you could get at KSL. Nonetheless, it's convenient and 'safe'. There's swedish, aromatherapy and other massages available at reasonable pricing. Lady at the counter is also very polite and they closed at 10pm. So ample time to stop by and relax. Overall, I would say that it is a decent hotel to stay for a couple of nights. It is close to City Square Mall such that it is rather difficult to catch a grab back to the hotel. A ride back costs about RM5 and we had 3 cancellations with the drivers calling to give the excuse of tyre puncture, engine broke down or accident. But we saw one of the driver (same car plate) driving passed us after telling us that he had a tyre puncture and couldn't pick us up. Will head back to Johor and this time, I might try the Amari Hotel, just next to the Doubletree.…
In terms of facilities and location, top marks for me. Just a short walk to Komptar and City Square Mall round the corner. However, I stayed there for 3D/2N and they did make up my room for both days. Quite disappointing.
The service is really and I really love the environment here. So comfortable. The food are amazing, love it. Everyone should come here to meet up for work meeting or just catch up with friends here. Definitely recommend you to come here. Ms Faizah here really nice to assist us. Thank you for the service ms!
Pastry, food & service by Faezah very good, friendly, delicious food,reasonable price, good place for any occasion, quite place. I’m regular guest here everyday i come and buy I suggest to add more dessert, food variety and pastry. Will recommend to my friends to come here.
A closing breakaway before the school starts w my two boys. Checked in smoothly, welcomed with sweet smiles warm cookies. Was lead to the lounge while waiting for our room as we got there earlier than the official check in time. Had lunch at the Food store, food was not to our liking so we had it only once during the whole stay. Executive lounge during aperitifs was lovely. We enjoyed our time there catching up over cakes n canapes n etc. Staffs at the lounge are well conversed and attentive, special shoutout to Malathy and Kennedy, i appreciate those explanation on the Borneo buffet that i was unclear but interested to try. Bfast buffet was a good wide spread with fresh juice counter and a couple of delightful live stations. The only thing i couldn find was soy milk for my coffee. My alternatives was creamer powder but i was told there was non too. So black coffee it is until i found some creamer in the bag. My boy was unwell tt day and i was looking for panadol. Went to the mart opp and there wasn any, Tengku Rushdi offered if he could take me to the nearby clinic so i could get it there instead and i appreciate him taking his time to leave his post to assist me. Hearing wat happened to my boy, we had calls checking on him. I appreciate the attention n care Hilton staffs has rendered during that time. Thank u Nel and Jillian and those i may hav not mentioned. Lov the pool and we wud hav stayed longer if there were pool snacks n drinks but there was non as we were there on weekdays. Tosca is only open at 5 on weekdays and cos my boy wanted pizzas, we head down on our final night and we were served by Syahmi. Food were great and service was awesome! Thanks Taqi for the great closing cocktail and Hafiz for the chat. U definitely hav a great team! A trip would not be great without the unbiased hospitality . Even the GM was a friendly nice lady that never fail to greet us w her beautiful smile. Despite the lil lack of svc by some, i am still looking forward to come back for another break for the staffs then i hav mentioned made it possible. Thank u DoubleTree by Hilton JB, i cu again soon!…
We spent 1 weekday night here. The extra touches of a fruit platter and chocolate box waiting in our upgraded room made our stay here feel different from other hotels. As always with the brand, the bedding and standing shower amenities were great and we had a restful sleep. We thoroughly enjoyed the Executive Lounge evening food and drinks as part of our Diamond member benefit. The canapés were so prettily arranged, and there were even a few delicious cooked dishes and pastry you could help yourself with at the counter. The staff was excellent with ensuring our wine glasses remained filled. The evening view overlooking the area was also great. All in all, it was such a great way to wind down with loved ones from a busy day of traveling. The international breakfast spread at the main restaurant was also amazing. Of note is the service. We arrived the hotel with a lost passport and were flustered to retrieve it. Linda got her team to help navigate the complicated service phone lines. Despite the limited success of the hotel staff using the phone, we appreciated the help and empathy that Linda and her team extended to us during this period. Linda made sure to follow up with us till we got it resolved. We even got a thank you card at the end of our stay expressing her relief as well, so it was truly amazing service. As it is just across the border, I will not hesitate to return with the bigger family for a longer weekend stay where I know we will be well fed and taken care of.…
Impeccable staff and service . The hotel is brand new and beautifully maintained . Highly recommend . Their welcome and greeting was great . Parking is a bit of a pain but don’t let that put you off - they do need some signs to direct guests how to drive to front to drop their bags Very clean rooms and quick service . Buffett breakfast was full of variety and attentive staff . Pool was lovely .. could do with some water for guests but that’s very minor . This is better than it’s star rating . Staff in exec lounge are superb !!
Nice place for chit chat..good environment..nice staff at foodstore restaurant from faizah and team... Reasonable price and good lunch box...i can bring my friend to try this food at foodstore... Drink also nice.. many time i come and enjoy this place... Tumb up👍
Nice food and good services at food store restaurant...good price & good service staff & nice location for meeting or appointment client I like so much I hope new menu every months . Old staff ms.faizah also good services I also like sandwich menu Bbq chicken BAO Bun so nice.