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StarCity Hotel Alor Setar

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StarCity Hotel Alor Setar
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98 Reviews from our TripAdvisor Community

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There are newer reviews for StarCity Hotel Alor Setar
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Showing 94: English reviews
Kuah
Reviewed 13 September 2016 via mobile

Were check in to room no 320...fully recommended. Check in without reservation when was a school holiday and manage to get a very nice and clean room. We serve by Ms Nina (fo), soft spoken, friendly and polite. Also there is a practical staff from Medan showing me a room..well training staff. But, sorry to say breakfast just so so....

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Helpful?
Thank Rawon J
Maanagement, General Manager at StarCity Hotel Alor Setar, responded to this review

Dear Rawon, Glad to hear that your stay was good. Your compliments will be extended to the staffs mentioned. We will note your feedback on the Breakfast. We have just got in a new Head chef and a review on whats served on the breakfast spread is in progress and we are excited to see some further enhancement to the...

Kuala Lumpur, Malaysia
Reviewed 9 September 2016

Nice and simple hotel. Included breakfast, self-iron, hair dryer. Like the location with 5 mins walk to the new mall, Aman central. Surrounded by hawker stalls and easy to get food when you are hungry.

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Thank Jetfly101
Reviewed 30 August 2016 via mobile

Check in is at 3 pm and we arrived at 3.30 pm and everything goes smoothly. Upon our arrival, wet towel was provided to refresh us. Staff in charge are very friendly. Even we were great every time we passed through the reception counter. I think the management has taken action against all comments towards their staff. The room is...

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Helpful?
Thank Suhana S
Maanagement, General Manager at StarCity Hotel Alor Setar, responded to this review

Dear Suhana, Thank you so much for your kind observations. I am happy to read that our staffs were friendly, creating an environment for you to have a comfortable stay with us. We look forward to welcoming you back with the assurance that we will always strive to ensure high level of service is offered to all our guest.

Sepang, Malaysia
Reviewed 7 July 2016 via mobile

We reached at 230pm, but the receptionist asked us to wait until 4pm to get our room. Reason is because they short of house keeping staff! The room is old and little worn out. Not recommended with the bad service and old looking room Hi

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Helpful?
Thank ce83lim
Maanagement, Manager at StarCity Hotel Alor Setar, responded to this review

Dear CE83Lim, Thank you for your feedback. We apologize for the way you were responded to pertaining accommodation readiness. We have taken this feedback to further draft a training module to equip our team members on the method of responding to customers. Plans are underway to re-look at re-furnishing our room appearance. This is expected to be in the near...

Penang, Malaysia
Reviewed 8 June 2016

Stayed 3D2N! Upon check out, guest name totally wrong in the system and printed in the receipt but the room no. was the room which I stayed in!!!! This is too ridiculous!!!! Brought up the complain to reception manager they didn't seem to feel sorry for it but to say they cannot change the guest name on the receipt but...

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Helpful?
Thank rolence_low
Maanagement, Manager at StarCity Hotel Alor Setar, responded to this review

Dear Rolence- low, Upon receiving your very strong feedback on our service, we carried out an investigation on where the chain of service could have gone wrong. Our records show that your room was reserved and registered for you by a friend of yours. The next day upon check out you approached the counter and requested a name change on...

Malaysia
Reviewed 22 April 2016

Check-in check-out was good, smooth and fast. The place needs an upgrading especially the restaurant, and the food too. Breakfast was ok but for lunch and dinner, quite disappointing, and had to wait for refills, that too only done when told that the food is not there. the staff were good but need training on alertness and eye for detail....

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1Thank naturewala
Petaling Jaya, Malaysia
Reviewed 21 April 2016 via mobile

we booked last mnt thru expedia. smooth chk in. and check out. warm greetings frm all staff, room is spacious.breakfast hv lots of selection .walk in distance to aman sentral. we'll visit again soon .

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Thank nurulhanni
Kota Kinabalu, Malaysia
Reviewed 17 April 2016

when we arrive at hotel.. only one person on duty at the counter, but friendly staff. we book room no 307 for 4 days. I do not like the carpet in the hallway it look old. This hotel is located just 200 meters from the shopping center - Aman Central Mall facilities such as banks, quite difficult to find. I...

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1Thank Ulla O
Hong Kong, China
Reviewed 4 March 2016

Friendly and welcoming staff. Rooms comfortable and bathroom clean - although somewhat dated. Good location for the new mall - within walking distance. Breakfast was underwhelming and coffee wasn't at all good!

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Thank VeeVee007
Kuala Lumpur
Reviewed 1 March 2016

In the heart of Alor Setar town, there are lots of Chinese food courts within walking distance. The quality of the hotel is poor; shoddy, badly maintained with bad service. The first thing that greeted us when we walked into the room was the smell of stale cigarette smoke. There seems to be no distinguishing segregation between smoking and non-smoking...

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Helpful?
1Thank OliveGoh
Maanagement, General Manager at StarCity Hotel Alor Setar, responded to this review

Dear OliveGoh, Thank you for your feedback. Your observations have made us more sensitive towards our guest experience. We are constantly keeping abreast of all feedback especially in allowing us to plan future upgrading works to better our product and services. We regret to hear of your experiences staying with us.Rest assured all needful measures are already in place in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the city, StarCity Hotel Alor Setar caters for leisure and business.In addition to the 98 luxurious rooms, StarCity Hotel offers various function rooms for meetings, conferences and banquets. Equipped with complimentary internet facilities and state-of-the-art audio visual system, StarCity Hotel is an ideal and excellent choice for your events. ... more   less 

Additional Information about StarCity Hotel Alor Setar

Address: 88 | Jalan Pintu Sepuluh, Alor Setar 05100, Malaysia
Region: Malaysia > Kedah > Kota Setar District > Alor Setar
Price Range: $48 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — StarCity Hotel Alor Setar 3*
Number of rooms: 98
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Also Known As:
StarCity Hotel Alor Setar Kedah
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor with nice view”
 of 5 bubbles Jetfly101, 8 Sep 2016 | Read review
“Higher floors will provide a better view of the surroundings”
 of 5 bubbles naturewala, 21 Apr 2016 | Read review
“rooms facing front view much better than back view...prefer with window”
  • this is the room that book. quite good, not smelly..clean
 of 5 bubbles ullao674, 16 Apr 2016 | Read review
“Higher floor level but not directly below the top floor noisy function room”
 of 5 bubbles Luvtotravel1910, 14 Feb 2016 | Read review
“Pretty good views on the higher floors.”
 of 5 bubbles LipSengYap, 5 Feb 2016 | Read review
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