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StarCity Hotel Alor Setar

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StarCity Hotel Alor Setar
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94 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Penang, Malaysia
Reviewed 8 June 2016

Stayed 3D2N! Upon check out, guest name totally wrong in the system and printed in the receipt but the room no. was the room which I stayed in!!!! This is too ridiculous!!!! Brought up the complain to reception manager they didn't seem to feel sorry for it but to say they cannot change the guest name on the receipt but...

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Helpful?
Thank rolence_low
Maanagement, Manager at StarCity Hotel Alor Setar, responded to this review

Dear Rolence- low, Upon receiving your very strong feedback on our service, we carried out an investigation on where the chain of service could have gone wrong. Our records show that your room was reserved and registered for you by a friend of yours. The next day upon check out you approached the counter and requested a name change on...

Malaysia
Reviewed 22 April 2016

Check-in check-out was good, smooth and fast. The place needs an upgrading especially the restaurant, and the food too. Breakfast was ok but for lunch and dinner, quite disappointing, and had to wait for refills, that too only done when told that the food is not there. the staff were good but need training on alertness and eye for detail....

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1Thank naturewala
Petaling Jaya, Malaysia
Reviewed 21 April 2016 via mobile

we booked last mnt thru expedia. smooth chk in. and check out. warm greetings frm all staff, room is spacious.breakfast hv lots of selection .walk in distance to aman sentral. we'll visit again soon .

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Thank nurulhanni
Kota Kinabalu, Malaysia
Reviewed 17 April 2016

when we arrive at hotel.. only one person on duty at the counter, but friendly staff. we book room no 307 for 4 days. I do not like the carpet in the hallway it look old. This hotel is located just 200 meters from the shopping center - Aman Central Mall facilities such as banks, quite difficult to find. I...

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1Thank Ulla O
Hong Kong, China
Reviewed 4 March 2016

Friendly and welcoming staff. Rooms comfortable and bathroom clean - although somewhat dated. Good location for the new mall - within walking distance. Breakfast was underwhelming and coffee wasn't at all good!

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Helpful?
Thank VeeVee007
Kuala Lumpur
Reviewed 1 March 2016

In the heart of Alor Setar town, there are lots of Chinese food courts within walking distance. The quality of the hotel is poor; shoddy, badly maintained with bad service. The first thing that greeted us when we walked into the room was the smell of stale cigarette smoke. There seems to be no distinguishing segregation between smoking and non-smoking...

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Helpful?
1Thank OliveGoh
Maanagement, General Manager at StarCity Hotel Alor Setar, responded to this review

Dear OliveGoh, Thank you for your feedback. Your observations have made us more sensitive towards our guest experience. We are constantly keeping abreast of all feedback especially in allowing us to plan future upgrading works to better our product and services. We regret to hear of your experiences staying with us.Rest assured all needful measures are already in place in...

Singapore, Singapore
Reviewed 15 February 2016 via mobile

Alor Star is not a tourist place so there is not any attractions for foreigners. The hotel location is goon and they serve quite poor breakfast, however having the price they give you cannot expect more. So I recommend

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1Thank ThePetteri
Herefordshire, United Kingdom
Reviewed 15 February 2016

Stayed in this hotel for 6 nights over Chinese New Year as it is convenient for visiting family as well being near to a shopping center and various eateries. Our room was shabby, different from the lobby. The bed linen and towels were worn and of different shades of white, with smelly pillows. There is no extractor in the bathroom,...

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Helpful?
1Thank Luvtotravel1910
Maanagement, Guest Relations Manager at StarCity Hotel Alor Setar, responded to this review

Dear Luvtotravel1910, Thank you for taking the time to pen down your feedback. Much was mentioned which requires our immediate action and rectification.We regret you had to experience such an unpleasant stay with us. Areas pointed out by your goodself which requires improvement will be acted upon immediately. Yes, we are hotel that caters a fair bit of evening events...

Singapore, Singapore
Reviewed 14 February 2016

Occasionally both business and holidays brings me in to the Alor Setar. I have stayed in few hotels and currently patronizing StarCity. I haven't found a good hotel in Alor Star yet. This hotel would have a lot of potential if it would be managed well. Best part is the rooms which being very basic are clean and relatively well...

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Thank Sakalio
Langkawi, Malaysia
Reviewed 5 February 2016

Hotel is not and not meant to be a 5 star but it provides pretty much all you need, service is decent and location is convenient, walking distance to the new shopping mall Aman Sentral. Quite a few local eateries within walking distance which is good.

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Helpful?
Thank LipSengYap

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the city, StarCity Hotel Alor Setar caters for leisure and business.In addition to the 98 luxurious rooms, StarCity Hotel offers various function rooms for meetings, conferences and banquets. Equipped with complimentary internet facilities and state-of-the-art audio visual system, StarCity Hotel is an ideal and excellent choice for your events. ... more   less 

Additional Information about StarCity Hotel Alor Setar

Address: 88 | Jalan Pintu Sepuluh, Alor Setar 05100, Malaysia
Region: Malaysia > Kedah > Kota Setar District > Alor Setar
Price Range: $47 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — StarCity Hotel Alor Setar 3*
Number of rooms: 98
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Also Known As:
StarCity Hotel Alor Setar Kedah
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Questions & Answers

Questions? Get answers from StarCity Hotel Alor Setar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor with nice view”
 of 5 bubbles Jetfly101, 8 Sep 2016 | Read review
“Higher floors will provide a better view of the surroundings”
 of 5 bubbles naturewala, 21 Apr 2016 | Read review
“rooms facing front view much better than back view...prefer with window”
  • this is the room that book. quite good, not smelly..clean
 of 5 bubbles ullao674, 16 Apr 2016 | Read review
“Higher floor level but not directly below the top floor noisy function room”
 of 5 bubbles Luvtotravel1910, 14 Feb 2016 | Read review
“Pretty good views on the higher floors.”
 of 5 bubbles LipSengYap, 5 Feb 2016 | Read review
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