Mercure Langkawi Pantai Cenang
Lot 2500, Jalan Pantai Cenang Mukim Kedawang, Langkawi 07000 Malaysia
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Avg. S$132 /night, 3/15 - 3/16
S$152
per night
S$142
per night
S$131
per night
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About
#29 of 129 hotels in Langkawi
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The First Mercure Resort in Langkawi ! (Opening on 1 April 2022 ) A contemporary hotel nestled in the heart of Pantai Cenang. We are located on Pantai Cenang, yet hidden away from the lively beach town, easy access to tourist attractions. Our resort features 164 guest rooms and suites, an all-day dining restaurant, lounge & bar, a ballroom and 3 executive meeting rooms with natural daylight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Game room
Bicycle tours
Kids stay free
Paid public parking nearby
Secured parking
Internet
Pool / beach towels
Outdoor pool
Plunge pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Special diet menus
Wine / champagne
Poolside bar
Bowling offsite
Canoeing offsite
Darts
Entertainment staff
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
61 Restaurants
within 0.5 kilometers
Reviews
4.0
141 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Mercure Langkawi Pantai Cenang is often celebrated for its prime location, just a stone's throw from the beach and local attractions, which guests find convenient. The rooms receive compliments for their spaciousness and comfort, complete with useful amenities, though occasional cleanliness concerns arise.
While the hotel's cleanliness and welcoming atmosphere, including unique towel art and tasteful design, are highlighted, opinions on value are divided due to varied experiences with cost and service. The amenities are generally appreciated, though some guests suggest enhancements to the pool and breakfast offerings.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
On arrival check in was very quick and friendly. Greeted by any drinks of our choice including cocktails
Room was sprayed for mosquitoes before we went in, we had lovely rooms facing the pool and the rooms themselves were clean and comfortable with all the usual toiletries etc
The hotel staff are excellent and very friendly always smiling and hotel was very family oriented, the grandchildren loved the pool and any day we left they couldn’t wait to get back to play in the pool
Good selection of food for breakfast to suit everyone’s taste
Hotel is located across the road from the beach which had all your beach activities jet skis para gliding etc
Beach gets busy in the evening for sunset and then .as sun sets you have the fire shows
Beach itself was very nice and safe for swimming or cooling down
The hotel offers good snacks during the day and the happy hour was great
I recommend this hotel for families-couples etc
Hope to return next year
Room was sprayed for mosquitoes before we went in, we had lovely rooms facing the pool and the rooms themselves were clean and comfortable with all the usual toiletries etc
The hotel staff are excellent and very friendly always smiling and hotel was very family oriented, the grandchildren loved the pool and any day we left they couldn’t wait to get back to play in the pool
Good selection of food for breakfast to suit everyone’s taste
Hotel is located across the road from the beach which had all your beach activities jet skis para gliding etc
Beach gets busy in the evening for sunset and then .as sun sets you have the fire shows
Beach itself was very nice and safe for swimming or cooling down
The hotel offers good snacks during the day and the happy hour was great
I recommend this hotel for families-couples etc
Hope to return next year
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Date of stay: February 2025Trip type: Travelled with family
Room Tip:Â You need to be up early to get a bed around the pool also if your sitting on the outside deck...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 1 week ago
Dear Jim M, Thank you for sharing such a wonderful and detailed review of your stay. We are thrilled to hear that you enjoyed a smooth and friendly check-in experience, as well as the comfort of your poolside room. It’s fantastic that you and your family were able to enjoy the pool and the variety of food options we offer for breakfast. We are also happy to know that the hotel’s location, close to the beach and various activities, added to your experience. It’s great to hear that your grandchildren loved the pool and the beach, and we appreciate your kind words about our staff and their friendliness. We are grateful for your recommendation and would love to welcome you and your family back next year for another enjoyable stay. Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We stayed here because our previous visit was excellent. We love the location, the great value, it has a gym, great pool and friendly service. They look after Accor members and that means a lot. The room we stayed in was amazing with views, coffee maker, fresh water, panoramic views, and a very good room attendant (Nabin Hazziq. A big thanks to all involved for making our stay memorable.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 13 Nov 2024
Dear Venture618602, Thank you so much for your kind and thoughtful feedback. We are thrilled to hear that your recent stay lived up to your previous great experience with us, and that you continue to enjoy our location, facilities, and service. We’re so glad you liked the panoramic views from your room and appreciated the coffee maker, fresh water, and other amenities. A special thank you for highlighting our room attendant, Nabin Hazziq—I will be sure to pass on your compliments to him and the entire team! As an Accor member, your satisfaction is incredibly important to us, and we’re so pleased that you felt well taken care of during your stay. We look forward to welcoming you back for another memorable visit! Warm regards, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Great location. This hotel is a few steps from beach. This property is in a great condition. The best thing is the 3M drinking water filter in the room, you don'thave to buy water bottles. Within walking distance of several restaurants. Friendly and helpful staff.
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Date of stay: January 2025Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 19 Jan 2025
Dear valued guest, Thank you for your fantastic review! We’re so happy to hear that you had a great vacation and enjoyed the convenient location, just steps from the beach. It’s wonderful to know that you appreciated the condition of the property and the 3M drinking water filter in the room – we’re glad it made your stay more comfortable and eco-friendly. We also appreciate your kind words about our friendly and helpful staff. We look forward to welcoming you back for another amazing stay! Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel courtesy of a contest win. We got the pool access room much to our delight. The room was spacious, clean and comfortable. The venue of the hotel is strategic with lots of eateries around and the Cenang beach just opposite the hotel. The spa in the hotel was also good. The one time welcome drink which lasts until the end of your stay was nice.
Things that could be improved:
- the reservation staff kept sending us various vouchers with different validity dates which was confusing
- when we had to change rooms due to an Aircond problem, the front office staff could have rendered a bit more help in locating our new room, rather than just tell us to "follow the same way" when there was actually a shorter way
- the breakfast options could be more varied; staff on duty to be more attentive for eg cleanliness of mugs and teaspoons, and replacing mugs when the tray is empty
Things that could be improved:
- the reservation staff kept sending us various vouchers with different validity dates which was confusing
- when we had to change rooms due to an Aircond problem, the front office staff could have rendered a bit more help in locating our new room, rather than just tell us to "follow the same way" when there was actually a shorter way
- the breakfast options could be more varied; staff on duty to be more attentive for eg cleanliness of mugs and teaspoons, and replacing mugs when the tray is empty
Read more
Date of stay: November 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 13 Nov 2024
Dear halfsolianosisters, Thank you so much for sharing your detailed review. We’re thrilled to hear that you had an enjoyable stay and that you loved the pool access room, as well as the convenient location near Cenang Beach. We’re also glad to hear you had a great experience with our spa and enjoyed the welcome drink throughout your stay. We truly appreciate your positive comments, and I also want to thank you for providing us with valuable insights into areas where we can improve. Here’s how we plan to address your feedback: Reservation Vouchers: We apologize for the confusion caused by the different validity dates of the vouchers you received. We will review our communication process to ensure clarity moving forward. Room Change Assistance: We’re sorry to hear that the staff did not provide sufficient assistance when you had to change rooms. We will remind our front office team to offer better guidance in these situations, ensuring guests are shown the best and most convenient routes. Breakfast Service: We appreciate your feedback about the breakfast options and the attention to cleanliness. We’ll work with our kitchen and restaurant teams to offer a more varied selection and ensure that our staff is attentive to the cleanliness of mugs and other items. Your feedback helps us improve, and we sincerely hope to have the opportunity to welcome you back for an even better experience. Please do not hesitate to contact me directly if there is anything further I can assist with. Warm regards, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Mercure Hotel Langkaw is an absolutely great place to stay,
From checking in to checking out the service was amazing .
The hotel is only two years old and the rooms are modern and very clean with huge comfortable beds and great bathrooms with the best power and rain shower combination I have known. Rooms had a kettle along with tea and coffee, also a pod coffee machine with pods cups mugs glassware mini fridge hair drier iron and ironing board room safe Huge TV with many channels and a host of free toiletries, decor and furnishings are modern and fresh Laundry service and room service is also available, The huge pool and surrounding area are cleaned early morning each day and it is a great place to relax swim and enjoy a drink or some food or a snack served by the friendly staff like Ali who made me so welcome .
The staff in the hotel are top class very helpful and so friendly nothing is to much trouble for them I must thank especially Nora and Jehah from the front office for all the help and kindness they showed to me they really made my stay feel perfect ,
The breakfast served buffet style in the third floor restaurant has a very good selection of international food and the staff are amazing,lunch and dinner are also available in this restaurant I must also mention Murni who was so helpful.
Friday and Saturday evening the hotel has a barbecue and buffet on the patio near the pool and they have a great resident band who play and sing music to suit all.
The beach and shops / restaurants are around a three four minute walk away.
This is my second visit and I will certainly be going back again to the Mercure Hotel its like a home from home place to stay .
Thank you all so much for your friendship and service ,look forward to seeing you again soon
From checking in to checking out the service was amazing .
The hotel is only two years old and the rooms are modern and very clean with huge comfortable beds and great bathrooms with the best power and rain shower combination I have known. Rooms had a kettle along with tea and coffee, also a pod coffee machine with pods cups mugs glassware mini fridge hair drier iron and ironing board room safe Huge TV with many channels and a host of free toiletries, decor and furnishings are modern and fresh Laundry service and room service is also available, The huge pool and surrounding area are cleaned early morning each day and it is a great place to relax swim and enjoy a drink or some food or a snack served by the friendly staff like Ali who made me so welcome .
The staff in the hotel are top class very helpful and so friendly nothing is to much trouble for them I must thank especially Nora and Jehah from the front office for all the help and kindness they showed to me they really made my stay feel perfect ,
The breakfast served buffet style in the third floor restaurant has a very good selection of international food and the staff are amazing,lunch and dinner are also available in this restaurant I must also mention Murni who was so helpful.
Friday and Saturday evening the hotel has a barbecue and buffet on the patio near the pool and they have a great resident band who play and sing music to suit all.
The beach and shops / restaurants are around a three four minute walk away.
This is my second visit and I will certainly be going back again to the Mercure Hotel its like a home from home place to stay .
Thank you all so much for your friendship and service ,look forward to seeing you again soon
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 11 Sept 2023
Dear W5351ECjohnh, Good Morning! Bonjour! Selamat Pagi! Thank you for taking time to share your inspiring comments regarding your recent stay at Mercure Langkawi Pantai Cenang. It was a pleasure to serve you. We will definitely share your experience with our team. Your feedback will serve as an encouragement to Chef Ali, Ms Nora, Ms Jehan and all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you back with us again soon. Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In late May '24, I decided on a week long family vacation with the first stop being Langkawi Island. Upon several recommendations I decided on the Mercure Langkawi for a 4 days 3 nights stay.
Checkin registration process was straightforward and hassle-free. Since I drove my SUV in from mainland, there was ample parking space provided.
I was very impressed with the rooms. The cleanliness and attention to detail was immaculate, the mini bar stocked and the bathroom very clean. (dont even get me started with the water pressure, so satisfyingly strong that it's hard to stop showering once you start). The room airconditioning made our family returns after touring the island a very welcome feeling, almost like coming back to a home away from home. Toiletries and towels were pristine and premium feeling, and I expected nothing less from a 4-star hotel.
Its location within walking distance of Cenang Walk is very strategic and eased the family's evening activities, either shopping for duty free item, dinners or casual walk to view the fire show at Cenang Beach.
The hotel staff were very attentive and prompt to my family's needs.
The kids thoroughly enjoyed the large swimming pool and Kids Room amenities, which they thoroughly utilised whilst the adults enjoyed our complimentary welcome drinks from the pool bar.
The buffet breakfast spread was acceptable. I made it a point to try out their Lobster Nasi Lemak. Wish there were more cheese choices though :)
I will be back for a repeat stay here next year , with much anticipation.
Checkin registration process was straightforward and hassle-free. Since I drove my SUV in from mainland, there was ample parking space provided.
I was very impressed with the rooms. The cleanliness and attention to detail was immaculate, the mini bar stocked and the bathroom very clean. (dont even get me started with the water pressure, so satisfyingly strong that it's hard to stop showering once you start). The room airconditioning made our family returns after touring the island a very welcome feeling, almost like coming back to a home away from home. Toiletries and towels were pristine and premium feeling, and I expected nothing less from a 4-star hotel.
Its location within walking distance of Cenang Walk is very strategic and eased the family's evening activities, either shopping for duty free item, dinners or casual walk to view the fire show at Cenang Beach.
The hotel staff were very attentive and prompt to my family's needs.
The kids thoroughly enjoyed the large swimming pool and Kids Room amenities, which they thoroughly utilised whilst the adults enjoyed our complimentary welcome drinks from the pool bar.
The buffet breakfast spread was acceptable. I made it a point to try out their Lobster Nasi Lemak. Wish there were more cheese choices though :)
I will be back for a repeat stay here next year , with much anticipation.
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Date of stay: May 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 15 Aug 2024
Dear Roving34486551100, Good Morning! Bonjour! Selamat Pagi! Thank you so much for your detailed and enthusiastic review! We’re delighted to hear that your family vacation at Mercure Langkawi was such a success and that our location, facilities, and services met your expectations. We’re thrilled that you enjoyed the cleanliness, room amenities, and strong water pressure, as well as the air conditioning that provided a comfortable retreat after your island tours. It’s great to know that the kids loved the swimming pool and Kids Room, while you could relax with complimentary welcome drinks at the pool bar. Thank you for your feedback on the breakfast spread and cheese options. We will certainly consider your suggestion to enhance our offerings. We look forward to welcoming you back next year and ensuring another memorable stay. Safe travels until then! Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is absolutely amazing! Everything from the service to the location and the cleanliness too!
The staff are absolutely brilliant and cannot do enough for you. I am solo travelling and they made me feel so at home. Special shout out to Danial, Nora and Stephanie who made me feel extra special during my stay.
The beach is a one min walk and it’s right in the centre of Pantai Cenang so it’s a PERFECT location! The cleanliness of the room is top notch and the breakfast selection was fantastic with a good range of both English and Malaysian foods, with fresh eggs made to order every morning by the chef.
It’s by far the best hotel in the area! You really do get what you pay for and in this case it is excellence!!
Can I also just say that the Wifi was amazing which definitely makes a difference when solo travelling as I always felt connected to home. And the water pressure of the shower was the best I’ve had in the whole of SE Asia whilst travelling!
Will definitely be staying again!
Top Tip - Make sure you go to see the Skycab/Skybridge and also do the Mangrove tour! Two really good days out!
The staff are absolutely brilliant and cannot do enough for you. I am solo travelling and they made me feel so at home. Special shout out to Danial, Nora and Stephanie who made me feel extra special during my stay.
The beach is a one min walk and it’s right in the centre of Pantai Cenang so it’s a PERFECT location! The cleanliness of the room is top notch and the breakfast selection was fantastic with a good range of both English and Malaysian foods, with fresh eggs made to order every morning by the chef.
It’s by far the best hotel in the area! You really do get what you pay for and in this case it is excellence!!
Can I also just say that the Wifi was amazing which definitely makes a difference when solo travelling as I always felt connected to home. And the water pressure of the shower was the best I’ve had in the whole of SE Asia whilst travelling!
Will definitely be staying again!
Top Tip - Make sure you go to see the Skycab/Skybridge and also do the Mangrove tour! Two really good days out!
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 3 Apr 2023
Dear montanad317, Good Morning! Bonjour! Selamat Pagi! Thank you for taking time for your inspiring comments regarding your recent stay at Mercure Langkawi Pantai Cenang. It was a pleasure to serve you. We will definitely share your experience with our team. Your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you back with us again soon. Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros:
+ Spacious room
+ Very clean
+ Free drink voucher per person
+ 1st round of drinks in the fridge are free
+ Friendly and accommodating staff
+ Convenient location (7/11 and Starbucks 1min walking distance)
+ Lots of restaurants around and beach close by
Cons:
- Pool area is pretty noisy (like many hotels), so avoid lower floors facing pool area if you don't want noise. Screaming children as early as 7am...
- Bathroom had a terrible sewer smell right when we checked in. The staff eventually got rid of it, but still slight lingering smell.
+ Spacious room
+ Very clean
+ Free drink voucher per person
+ 1st round of drinks in the fridge are free
+ Friendly and accommodating staff
+ Convenient location (7/11 and Starbucks 1min walking distance)
+ Lots of restaurants around and beach close by
Cons:
- Pool area is pretty noisy (like many hotels), so avoid lower floors facing pool area if you don't want noise. Screaming children as early as 7am...
- Bathroom had a terrible sewer smell right when we checked in. The staff eventually got rid of it, but still slight lingering smell.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip:Â 300 RM deposit for each room which they will refund if no damages
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 20 Jul 2022
Dear Jacquelyn W, Thank you for taking time for your lovely comments regarding your recent stay at Mercure Langkawi Pantai Cenang. It was a pleasure serving you and your family. We will definitely share your experience with our team. Your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you back with us again soon. Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is okay but the breakfast simply a shame
Bad or low quality first price low cost frozen bakery products (croissants and others are simply disgusting…)
I still wonder how French brand name can provide such bad food
Rooms are ok but cleaning is also a shame
And when complaining the housekeeping they reply sorry we simply follow procedures
So however the procedure is wrong they don’t care
There is a real management problem here regarding cleaning
Bad or low quality first price low cost frozen bakery products (croissants and others are simply disgusting…)
I still wonder how French brand name can provide such bad food
Rooms are ok but cleaning is also a shame
And when complaining the housekeeping they reply sorry we simply follow procedures
So however the procedure is wrong they don’t care
There is a real management problem here regarding cleaning
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 16 Aug 2024
Dear Lefrancois G, Thank you for sharing your feedback. I’m truly sorry to hear that your recent experience did not meet your expectations. We value your comments and appreciate the opportunity to address the issues you encountered. We are concerned to learn about your dissatisfaction with the breakfast quality and the room cleaning. We strive to offer a high standard of food and service, and it’s disappointing to hear that we fell short in these areas. Your feedback about the breakfast and cleaning procedures will be thoroughly reviewed, and we will take immediate steps to improve. Regarding the breakfast, we will address the quality of the bakery products to ensure they meet the standards associated with the Accor brand. For the room cleaning concerns, we will review our procedures and staff training to ensure that we provide a cleaner and more comfortable environment for our guests. Thank you for bringing these issues to our attention. We hope to have the opportunity to demonstrate the improvements we make during our future stay. Your satisfaction is important to us, and we are committed to making the necessary changes to enhance our service. Best regards, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the first day I had an awful experience from staff member called 'Path' and his manager (forgot her name). The first morning I went for breakfast buffet with my daughter and gave my room number at the front of restaurant as I had breakfast included. Then whilst I was eating, Path approached me and asked me what my room number is, so I explained that I had already given this at the front and asked him why I was being asked again. He said he saw me 'wandering about' last night and wanted to check, but last night I was drinking at the bar, so this didn't add up. I then complained to the manager about this and she was unapologetic about this and said, 'he's leaving in a few days, so don't worry'. No apology or anything. On the other hand I had excellent service from Arvind and Anane, they made sure I had an excellent service and always had a smile on their face. Apart from the initial poor expereince, the hotel is excellent with great facilities and very clean. You even get fresh drinking water provided in your room and cleaning staff were also efficient and friendly. I hope Path and his manager and trained on proper customer service to match with the quality of the hotel.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hidayah Soberi, Other at Mercure Langkawi Pantai Cenang
Responded 29 Jun 2023
Dear vs697, Good Morning! Bonjour! Selamat Pagi! We very much appreciate your comments regarding your stay. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is regretful that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hidayah Soberi Guest Experience Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks for your reply is there anything else you would say about hotel position etc. Thanks
Not on the beach exactly but a 2 minute walk to the beach.
"You need to be up early to get a bed around the pool also if your sitting on the outside deck for breakfast birds love your bread"Read full review
"Reach hotel after checkin time. They will waste your time if they say they will allow early checkin."Read full review
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PRICE RANGE
S$125 - S$144 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaKedahLangkawi DistrictLangkawi
NUMBER OF ROOMS
164
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingMERCURE LANGKAWI PANTAI CENANG (S̶$̶1̶3̶7̶) S$125: UPDATED 2025 Hotel Reviews, Price Comparison and 289 Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about Mercure Langkawi Pantai Cenang
Which popular attractions are close to Mercure Langkawi Pantai Cenang?
Nearby attractions include Underwater World Langkawi (0.4 km), Choco Planet Duty Free Shop (0.2 km), and Cenang Mall (0.2 km).
What are some of the property amenities at Mercure Langkawi Pantai Cenang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Langkawi Pantai Cenang?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at Mercure Langkawi Pantai Cenang?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mercure Langkawi Pantai Cenang?
Yes, free parking, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Mercure Langkawi Pantai Cenang?
Conveniently located restaurants include MY French Factory, Maroush, and The Cliff Restaurant & Bar.
Are there opportunities to exercise at Mercure Langkawi Pantai Cenang?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Mercure Langkawi Pantai Cenang have airport transportation?
Yes, Mercure Langkawi Pantai Cenang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Langkawi Pantai Cenang?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Langkawi Pantai Cenang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Langkawi Pantai Cenang?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.