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Dorsett Grand Labuan

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Dorsett Grand Labuan
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467 Reviews from our TripAdvisor Community

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Showing 447: English reviews
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Stockton-on-Tees
Reviewed 6 days ago NEW

Having stayed in the Dorsett hotel on many occasions over the past 6 months I've found the hotel and rooms to be clean and of a very good standard. My last visit was the most memorable as after checking out and waiting for my flight at the airport I realised that I had left 650 Ringgit (£118 / $146) in...

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Helpful?
Thank Richy T
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear Richy T, First and foremost, thank you for choosing Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and happy with the services rendered by our staff. We appreciate your...

Reviewed 4 weeks ago via mobile

Satisfied with my 6D 5N stay here. Breakfast was good. Opposite offshore banking office, duty free shops, food court. Walking distance to ferry terminal at town center. Friendly hotel staffs. Nothing to complain. I love it.

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Helpful?
1Thank Yoshita S
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Yoshita S, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our...

Ljubljana, Slovenia
Reviewed 14 February 2017

Nice looking hotel stands a short distance from town center and just a few steps from the coast. I liked it from the beginning - entering big hotel lobby which reminds to an old glorious hotels. There is an inviting bar just behind big panoramic window and reception with attentive personnel. The check in went fast and smooth and soon...

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2Thank izi f
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Ljubjana, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff...

Chelmsford, United Kingdom
Reviewed 12 February 2017

We spent a very happy 5 days here, the restaurant was first class with a good choice of food. We found the staff very helpful, friendly and attentive. The room was very comfortable with full facilities.

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Helpful?
Thank MikeP080740
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear MikeP080740, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly to...

Purwokerto, Indonesia
Reviewed 12 February 2017

I just finished my 3rd years as long stayers in Dorsett Labuan. Hope for the best in this year and oil industry can be glorious like before. And Dorsett Labuan will full with overalls and boots again. . . Short Comment for Victoria's Brasserie Restaurant: Cik Iznan is the one of best omelet maker in the world, I don't wont...

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Helpful?
2Thank Psetiyawan
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear PSetiyawan, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your tenure in Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you enjoyed our breakfast omelet and friendly staff. Feedback like this will motivate our staff to constantly give their best. We...

Reviewed 5 February 2017

Stayed here for one night. On arrival we were upgraded to a very large room with a very large bathroom. The only issue with the room was that it had a very musty smell. We visited the hotel bar which had happy hour happening, buy one get one free. Breakfast the next morning was buffet style with a good selection...

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Helpful?
Thank samantha m
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Samantha M, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. We took note of your feedbacks and glad that you have find...

Reviewed 1 February 2017 via mobile

It is the best hotel in Labuan, however should be more upgraded. People are very nice and friendly and service is very good but some improvements should be done in bath and restaurants. In total it is good to stay.

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Helpful?
Thank Hojatollah S
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear Hojatollah S, First and foremost, thank you for choosing Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. I am glad that you enjoyed your stay with us and I’m looking forward to having you again as a guest in our hotel. I am very sorry to hear that several things throughout your stay did...

Reviewed 31 January 2017 via mobile

Stayed from 29th till 31st Jan for a short family vacation. Great for family,rooms are hugh and clean..had great breakfast in the restaurant..Chefs are friendly and good quality food.will be back again.

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Helpful?
Thank Chandran N
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear Chandran N, First and foremost, thank you for choosing Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and happy with the services rendered by our staff. We look forward...

Reviewed 24 January 2017

Ease of check-in during arrival and give conveniences during my stay. Staff Azureen quite helpful during my arrival and settling my problems. Staff Farisha very cheerful in welcoming me, and so Gilbert on helping me handover my item to my friend. Ms. Chong also helping me on following up to confirm my arrival. Staff Fitri and Azalan very helpful on...

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Helpful?
Thank Ainuddin E
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review

Dear Ainuddin E, First and foremost, thank you for choosing Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and happy with the services rendered by our staff. We truly appreciate...

Miri, Malaysia
Reviewed 19 January 2017

Great staff that know the true value of customer service, most friendly and helpful reception (Azween, Afonica & Effa) and concierge (Azalan & Denny). The bedroom was spacious, well equipped and very comfortable with nice harbour-view.

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Helpful?
Thank erwan_hazemi
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Erwan_Hazemi, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and happy with the services rendered by our staff. Your feedback on our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $113 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea-view rooms are the winners!”
  • Paintings are representing islands land marks
  • handy business corner
  • good quality
  • Sea view
 of 5 bubbles izif_13, 14 Feb 2017 | Read review
“Always choose sea view rooms”
 of 5 bubbles Psetiyawan, 11 Feb 2017 | Read review
“Select room with sea view. Very tremendous view.”
 of 5 bubbles , 24 Jan 2017 | Read review
“Best view is harbor view”
 of 5 bubbles erwan_hazemi, 19 Jan 2017 | Read review
“If possible, a view of the water is very nice!”
 of 5 bubbles KurtBush, 19 Dec 2016 | Read review
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