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Dorsett Grand Labuan

HOTEL.INFOUS$78*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$193*
US$78*
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US$93*
US$83*
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Dorsett Grand Labuan
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478 Reviews from our TripAdvisor Community

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Showing 457: English reviews
Kuala Lumpur, Malaysia
Reviewed 28 June 2016

Stayed here few times. Either the deluxe or executive room. Though on one occasion they upgraded me to a suite. Good friendly service, good breakfast spread. I think that's more than you can ask for in this sleepy little town

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Helpful?
1Thank VRaj P
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear VRaj P, Greetings from Dorsett Grand Labuan. We are glad that you find our staff is good & friendly with the good breakfast spread. My team is happy to know you enjoy the rooms during your stay here with us. We hope to welcome you back to Dorsett Grand Labuan in the near future. Best Regards, SUSAN CARLOS General...

Kota Kinabalu, Sabah, Malaysia
Reviewed 23 June 2016

Once again I express my gratitude to the hospitalities during my last stay. My staff & I have joined the Ramadhan Songkai dinner that we both pleasantly surprised by the delicious & authentic Ramadhan delicacies. I definitely will return to Dorsett Grand for my next trip in Labuan.

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Helpful?
Thank LewisWong
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Lewis Wong, First & foremost, on behalf of my team, allow me to thank you for joining us for the Berbuka Puasa at Victoria’s Brasserie & we are glad that you enjoy the delicious & authentic Ramadhan delicacies. We look forward to welcoming​ you once again back to Dorsett Grand Labuan on your upcoming visit. Best Regards. SUSAN CARLOS...

Tabanan
Reviewed 23 June 2016

Luxury hotels are easy to find. Extraordinary staff aren't so easy to find. I arrived with a group of trekkers who had just completed the Sandakan Ranau Death March Trek. We were in Labuan to bind our journey together by visiting the Labuan War Cemetery where the remains of the Prisoners of War are, for the most,'Known Unto God'. Being...

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Helpful?
Thank Chris P
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Chris P, Greetings from Dorsett Grand Labuan. We are pleased that you had enjoyed your stay with us here in the Dorsett Grand Labuan. Our staff is​ more than glad to be happily welcoming you and your team with the Dorsett Grand Labuan Welcome Song with a smile. We look forward to welcoming you back to Dorsett Grand Labuan...

Labuan Island, Malaysia
Reviewed 9 June 2016

Pleasant and spacious with courteous staff and welcoming. Very comfy large bed and pillows and spacious bathroom. Appreciated as a haven from 34 degrees outside. Many staff and an extensive buffet and also a half buffet price at the main lounge. Interesting Museum of Labuan 5 minutes walk away. Tourism office 5 minutes walk via shaded walkway. Shops across the...

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Helpful?
1Thank 962jonathan
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear 962jonathan, Greetings from Dorsett Grand Labuan! On behalf of the team, allow me to thank you for the reviews you had provided to us. We are glad that you had enjoyed the comfortable & large bed with pillows and the spacious bathroom. My team is pleased to hear you had enjoyed your stay here with a good spread of...

Reviewed 8 June 2016

We had a good iftar session yesterday at Victoria Brasserie Restaurant as we were celebrating a birthday as well. Food value service was at top notch whereby my booking was perfectly prepared and assembled by their representative David Gilbert and a good assistance by Zurina. All staff are warm and friendly. Totally the best place to experience variety kind of...

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Helpful?
Thank Rain X
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Rain X, Greetings from Dorsett Grand Labuan! first & foremost, thank you for selecting us as your preferred dining venue. We are glad that you had enjoyed your dining experience here, on behalf of the above name mention, I wish to thank you for highlighting their​ exceptional service. We hope to have you dining with us again in the...

Hong Kong, China
Reviewed 3 June 2016 via mobile

I normally stay at the Grand Dorsett Labuan for my annual trip to Labuan for the AGM with the Labuan FSA. The service at the hotel is generally good for a 3 star hotel but I was extremely disappointed with my dinner at the Victoria Brasserie. The hotel had a promotional offer of their specialty dish, lobster spaghetti. What was...

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Helpful?
3Thank happy_traveller_730
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear happy_traveller_730, Greetings from Dorsett Grand Labuan! On behalf of my team, I am truly sorry for the recent disappointment you had during your dinner with us on the 26 of May 2016. Please accept our sincere apologies for the inconvenience caused to you and we have taken steps to rectify the situation. I thank you for taking time away...

St Peter Port, United Kingdom
Reviewed 2 June 2016 via mobile

I stayed at the Dorset for a few weeks on Business. I just want to say whatever shortfalls and there weren't many and certainly not of any consequence that they were more than made up for by the staff and Management so superbly led by the Hotel Manager Susan Carlos, visable, proactive, empowering, a very rare sight in my experiance...

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Helpful?
2Thank Kitwe61
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Kitwe61, First & foremost, allow me to thank you on behalf of my team for taking time out to write us a review on TripAdvisor & also for choosing us as your preferred choice of accommodation during your business trip here. We are glad that you had enjoyed your stay & dining experience here with us at the Dorsett...

Penang Island, Malaysia
Reviewed 31 May 2016

Excellent hotel for business travelers. Centrally located, and within the financial district. Room size was good, had a twin seater sofa in each room. Some rooms the air con was not cold, had to get help. I stayed in the seaview room, which had a small balcony, which was nice for the early morning fresh air. Breakfast spread was wide...

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Helpful?
Thank ezlle
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear ezlle, Greetings from Dorsett Grand Labuan! We are pleased that you enjoy your stay here with us at the Dorsett Grand Labuan with the spaciousness of the room, breathtaking view from the balcony, breakfast food & the friendliness of the staff. We will surely look into improving our service & standard to ensure all our valued guests are given...

Kuala Lumpur, Malaysia
Reviewed 28 May 2016 via mobile

Best hotel for business. Rooms (and common area) have strict no smoking policy. Hence, rooms are pretty clean. Buffet breakfast is just average, the same spread average. Staffs are friendly too. Would always come back to Dorsett Grand every time I come to Labuan for business purposes.

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Helpful?
Thank Jeremy H
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Jeremy H, Greetings from Dorsett Grand Labuan. Allow me on behalf​ od my team, to thank you for selecting us as your choice of accommodation in Labuan. We are glad that you had enjoyed our cleanliness of the room and enjoyed our staff friendliness during your stay with us. We hope to continue having you to stay with us...

Miri, Malaysia
Reviewed 25 May 2016

In my opinion, Dorsett Grand Labuan is the best hotel in Labuan. I have been their long stay guest several times since last year, and am very satisfied with the services of the hotel. I am writing again for the hotel on TripAdvisor because they deserve a good feedback for this year. The hotel is located in Labuan town and...

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Helpful?
Thank Louis T
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Louis T, Allow me on behalf of my team, allow me to thank you for the reviews you had been providing us with and sharing your experience here in Dorsett Grand Labuan. We are glad that you had enjoyed our rooms, service, facilities and also the friendliness of our staff during your stay with us. We hope to continue...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $113 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the suite.”
  • Living room
  • Living room
Bagherailcane, 25 May 2017 | Read review
“good sea view”
244ahmadt, 15 May 2017 | Read review
“Room overlooking park, quiet with great views of setting sun.”
Vicki_Dave2013, 12 May 2017 | Read review
“Sea View room”
alzakrie, 5 May 2017 | Read review
“Choose a room facing the harbor.”
640rakeshd, 11 Apr 2017 | Read review
5 of 5
HOTEL.INFO
US$78* /night
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Booking.comUS$93
Orbitz.comUS$83
AMOMAUS$193
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*Disclaimer
Prices are for 1 room, 2 adults
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