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Hotel Seri Malaysia Kuantan

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22 Reviews from our TripAdvisor Community

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Showing 19: English reviews
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Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

stayed for 2 days for business - organise a program in the hotel. The room was overall pretty nice and comfortable, and the space was good. The shower and toilet water was good. The food was really nice and the price was okay. However the management was pretty bad, there were many problems encountered during the early session when our...

Thank Husse_Serk
HotelSeriMalaysia, Marketing and Communication Department at Hotel Seri Malaysia Kuantan, responded to this review

Rangkaian Hotel Seri Malaysia Dear Husse_Serk Thank you for choosing Hotel Seri Malaysia. Thank you for sharing your experiences with us. We are glad to hear about your pleasant stay with us. We take note of your comment and we will take this matter to the management. We hope to see again soon. Thank you. Sincerely, Rangkaian Hotel Seri Malaysia...

Reviewed 15 February 2017

We were staying one night to attend our family day in Jalan Telok Sisek. The room was just okay, with an outdated room. The worst part is the bathroom. Our bathroom were locked, and we have to call the maintenance to open it for us. Luckily we booked two connecting room, that my daughter could do her business before the...

Thank Afni Z
HotelSeriMalaysia, Marketing and Communication Department at Hotel Seri Malaysia Kuantan, responded to this review

Rangkaian Hotel Seri Malaysia Dear Afni Z Thank you for choosing Hotel Seri Malaysia, Thank you for taking your time to share your experiences with us. We apologize for the inconvenience during your stay. We appreciate your comments and We will take this matter seriously. Please give us another chance and we hope to see you again soon. Sincerely Rangkaian...

Singapore, Singapore
Reviewed 4 February 2017

Stinky pillows, weird stains on bed and carpet, 10 year old towels, horrible toilet, musty smell. Did not expect this after seeing their large beautiful ads while on the highway Beware, you get what you pay for. Checked out after the first day. The breakfast however was not bad, the nasi lemak was tasty. The pool is an oversized bathtub

Thank nwk84
HotelSeriMalaysia, Marketing and Communication Department at Hotel Seri Malaysia Kuantan, responded to this review

Rangkaian Hotel Seri Malaysia Dear nwk84 Thank you for choosing Hotel Seri Malaysia and thank you for taking your time to share experiences with us. We are truly sorry to hear that and we will take this matter to the management. We will become better and please give us another chance. We hope to see you again soon. Sincerely Rangkaian...

Kuala Lumpur, Malaysia
Reviewed 20 August 2016

Went here for business trip. Stayed in two different rooms over two days. The hotel is clean but everything is outdated. Furniture are old. TV, everything is old. Its like in 1990s. Only one free wall plug for power. Otherwise need to scramble and unplug the socket from TV and fridge. No plug nearby the bed. WiFi is free but...

Thank seeput
HotelSeriMalaysia, Sales, Marketing & Corporate Communication at Hotel Seri Malaysia Kuantan, responded to this review

Dear Sir, We are sorry and regret to hear of your staying experience with us, we will issue this comment / complaint to the management for their further action.

Melaka, Malaysia
Reviewed 5 April 2016 via mobile

I was booking this hotel only from call.when I walk in,that customer service give me a room at third floor without lift.that was very horrible for me to walk a stage to have my room.realy retired to up and down.if one day I came,please give me a room level 1 only.thank you

Thank AzlinaShaklee
HotelSeriMalaysia, Marketing & Corporate Communications at Hotel Seri Malaysia Kuantan, responded to this review

Dear AzlinaShaklee, We regret to hear of your staying experience with us. Please drop us an email at central@serimalaysia.com.my with details, and we will look into this issue. Let us know the next time you are coming, so we could accommodate your stay to your comfort. Thank you. Rangkaian Hotel Seri Malaysia

Kuala Lumpur, Malaysia
Reviewed 15 August 2015

Easy access, Ample parking, Slow check in, room not that great, bathroom smelly, Ac warm, bedding acceptable,Amenities acceptable. Water pressure slow especially bidet. Ground floor smelly especially in front of your unit. 12.30 am onward no one answer call at reception trying for 30 minutes for wake up call service but no one answer. Advisable to all guest to get...

Thank Hishamhisham
HotelSeriMalaysia, Marketing & Communication Executive at Hotel Seri Malaysia Kuantan, responded to this review

Hai Hishamhisham, We regret to hear of your staying experience with us and will share this issue with the hotel’s management. Your value constructive feedbacks will help us to improve our ability to serve our guests better. Appreciate if you could provide more details of your stay with us at central@serimalaysia.com.my We hope you will be giving us another chance...

Kuala Lumpur, Malaysia
Reviewed 31 March 2015

Apart from being centrally located, this hotel is in dire need of renovation and upgrading. Conditions are bad and room that we stayed in also poorly kept. Bed is small, pillow is super thin, shower room was dirty and the very dated water heater wasn't working well. WIFI is not accessible...

1Thank Tonelim
Kuala Lumpur, Malaysia
Reviewed 3 February 2015

It is truly disappointing and embarrassing for a hotel that bears the name of such a beautiful country to offer such terrible services, facilities and experience to the tourists that came to stay there. I came with my family for a relaxing and enjoyable holiday only to be welcomed by receptionists that seemed reluctant to smile, a room that smells...

2Thank kodimc
Reviewed 13 January 2015 via mobile

All ok. The hotel is near to Tanjung Lumpur which is many seafood restaurants located. But the very disappointed is the wifi cant be connected even they give us the password plus they give us a very far room at the corner. The pillow very thin until I need tu bend it but still feel nothing.

1Thank Farhan Hanif H
Arau, Malaysia
Reviewed 15 September 2014

Our arrival on August 27, 2013 evening was somewhat hectic due to a big event on the next day. However, we manage to get a large family room at a reasonable price. The reception staff was hospitable enough to locate us in a comfortable room. The hotel is on the north side of the city where the scenery is just...

Thank MyTravel599

6 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (6)
Room/Suite (3)
Business Centre/Function Rooms (1)
Hotel & Grounds (1)
Other (1)


  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Laundry Service
  • Concierge

Additional Information about Hotel Seri Malaysia Kuantan

Address: Jalan Telok Sisek, Kuantan 25000, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Price Range: $42 - $56 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Seri Malaysia Kuantan 3*
Number of rooms: 100
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Questions & Answers

Questions? Get answers from Hotel Seri Malaysia Kuantan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They do not have lift (I think), choose ground floor.”
afniz, 14 Feb 2017 | Read review
“Avoid ground floor area ..@Smelly”
Hishamhisham, 14 Aug 2015 | Read review
“There are no elevators.”
kodimc, 2 Feb 2015 | Read review
“Any rooms will be not problem if single or a couple, however for extra comfort family room should be the best the cost is just around RM200++.”
MyTravel599, 15 Sep 2014 | Read review
“Best tip for a good room, is to find another hotel. Next door is the Vistana Hotel where almost for the same price you get four star treatment, quality bedding and an excellent breakfast.”
Dutchwriter, 17 Aug 2013 | Read review
5 of 5