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Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
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879 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Singapore
Reviewed 3 days ago NEWvia mobile

You might just thought that you are in Bali indinesia. Very relaxing place with nice facilities. The rooms are maintained properly and I dont really have much issue with it. The place can tend to get a little quiet and breezy. Recommended for honeymooners and those who wants some peace!

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Helpful?
Thank Hari_09
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am pleased to note that our services and facilities were to your satisfaction. It was indeed a pleasure having you stay at the Swiss garden Beach Resort and we look forward to welcoming you back again soon. Thank You,

London, United Kingdom
Reviewed 3 days ago NEW

The people running this place were warm and friendly and welcoming. The hotel has got a dated but warm feel. I was booked into a deluxe room with a kingsize bed but was given a free upgrade to a premier room which was nice and cozy and had a better aspect of overlooking the swimming pools and the sea beyond....

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Helpful?
Thank AnilJethwa
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying with us at the Swiss garden Beach Resort Kuantan. We are indeed glad that you had enjoyed your stay at our Resort especially our premier rooms which have a clear view of the South China Sea. We certainly look forward to having you stay at our Resort when your travels bring you back to Kuantan. Thank...

Cairo, Egypt
Reviewed 1 week ago NEWvia mobile

Stayed during the monsoon season, so it was raining all day. Good thing is they do have adequate indoor game facilities to keep our children entertained after missing chance to soak into the pool. Game arcade, snooker, ping pong, coloring arts. Only thing is that all these required guest to buy token which i think should be free instead. Thank...

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Helpful?
Thank sweethelwa88
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We are appreciative that you had enjoyed your stay at our Resort and we have also taken note of your feedback and improvements will be forthcoming on the areas highlighted. We sincerely apologise for the shortcomings that you had experienced. Once again thank you for staying at our Resort and my colleagues and I look forward to welcome you back...

Reviewed 1 week ago via mobile

Standard dropped drastically, poor service and poor quality. Do not earn a customer's trust.... went there about few years ago, shocked by the standard that has dropped so low. It was better the last time.

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Helpful?
Thank Florence Q
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We would like to start off by thanking you for sharing your personal feedback from your recent stay with us. It is most unfortunate for us to learn that your experience was less than accomodating. Please accept our sincerest apology. With that being said we hope you would give us another chance to provide you a better service during your...

Reviewed 1 week ago

FASCINATING RESORT Been here many times and the recent was in November, 2016 for a business trip. One of the nicest beach resort hotel in Kuantan with spacious room, nice, tidy, clean and equipped with basic amenities. Beach well maintained and clean, while swimming pool was clean and not crowded. Food was great with Seafood BBQ buffet dinner served with...

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Helpful?
Thank edwin y
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for sharing your feedback on your recent stay at the Swiss Garden Beach Resort. I am happy to hear that you had a wonderful holiday and throughly enjoyed all aspects of the Swiss garden Experience. I will pass your kind words of appreciation to the rest of the team who I am sure will be pleased to hear...

Ulu Tiram, Malaysia
Reviewed 1 week ago

The hotel is just by the beach! The building looked aged. Though the room is quite roomy, overall equipment are OK. There's also no smell in the room. Choices for breakfast are not there, varieties are quite minimum.

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Helpful?
Thank CltRoland
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We would like to start off by thanking you for sharing your personal feedback from your recent stay with us. We have noted on your feedback on the breakfast and remedial measures will be taken to further improve on this aspect and our sincere apologies for not having met your expectations. Once again thank you and we look forward to...

Reviewed 1 week ago

Nice Beach!!! absolutely good place for relaxing love it the pool staff we're served you with fresh fruit was awesome. Having drink at Swiss Deli so great served by Liza she's very friendly and always smiling. Room very spacious and clean well maintain Zulina the housekeeper very polite and did a good job. Love this place sure will come again...

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Helpful?
Thank Jocker_pinks
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

It is wonderful to know that you had a satisfactory stay with us and thank you for your positive feedback on this occasion. We are indeed delighted that Liza and Zulina have met your expectations and they are indeed assets to our organisation. Such praise serves as a great motivation to all our colleagues here. We hope to have many...

Reviewed 2 weeks ago via mobile

The best resort hotel in kuantan well maintained indeed really memorable anniversary for me and husband. Try the din sum at the blossom Chinese restaurant so tasty.Service staff very friendly and always smiling especially from the blossom Azie and the housekeeper who has clean my room Emma. It's great to walk by the beach is beautiful and clean. Room is...

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Helpful?
Thank anna3077
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for your wonderful review. I am elated to hear of your fantastic stay with us and that we met your expectations. Your feedback is testimony of our colleagues dedication towards our valued guests. We are truly proud of Azie and Emma, who indeed have lived up to the Swiss Garden International brand standards. My colleagues and I look...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Lets start with something good...I am trying to stay positive! The check in/out and concierge was indeed done with ease. I was impressed with the speed and the friendliness and professionalism. Well done! After a journey from KT, the family decided to stay in rather then venture out. So decided to try the Chinese Restaurant. The food reasonably good, great...

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Helpful?
Thank sharsimmonds
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am truly sorry to hear of your less than satisfactory stay with us and rest assured that we have looked into the issues raised by your good self. Please accept our sincere apologies for the negative impression reflected and I hope that it will not mar your overall impression of the Resort as we strive to serve you better...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Friendly and helpful staffs. Clean beach. Had a pool view room. A bit of distant to travel to city center for food. Car park is a bit small, could not get a parking upon arrival (Saturday) probably due to the wedding function.

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Helpful?
Thank AiLeng
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am pleased to note that our services and facilities were to your satisfaction. the car park on that particular day was full due to a number of events being held at the Resort. It was indeed a pleasure having you stay at the Swiss garden Beach Resort Kuantan and we look forward to welcoming you back again soon. Warm...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657 Mukim | Balok Beach, Beserah, Kuantan 26100, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Price Range: $84 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Hotel Style:
#2 On the Beach Hotel in Kuantan
#3 Spa Hotel in Kuantan
#5 Luxury Hotel in Kuantan
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travellers.
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be extra charming and don't be afraid to ask for an upgrade. More often than not the hotel staff will try to accommodate.”
 of 5 bubbles AnilJethwa, 7 Dec 2016 | Read review
“Book for sea view, & on the higher floor.”
 of 5 bubbles sharsimmonds, 24 Nov 2016 | Read review
“Best view, clean, comfortable.”
 of 5 bubbles , 16 Nov 2016 | Read review
“lower floor”
 of 5 bubbles blackberrymaster, 9 Nov 2016 | Read review
“Rooms are facilitated with all essential stuff you may need; Location of the beach and view from the room is fantastic.”
 of 5 bubbles sujitc997, 9 Nov 2016 | Read review
5 of 5
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