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The Banjaran Hotsprings Retreat

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The Banjaran Hotsprings Retreat
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668 Reviews from our TripAdvisor Community

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Showing 613: English reviews
Reviewed 9 March 2017 via mobile

Wonderful experience. Peaceful & calm. Concern & friendly staffs. Food is great. And importantly such a wonderful sight. Will definitely not be our last. A big Thank you for the experience to the whole team. ❤

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Thank JueRiana M
Management response:

Dear JueRiana M, First of al thank you for selecting The Banjaran for your recent holiday! We are delighted to learn that you had a "wonderful experience" and appreciated the services, food and our grounds in general. We feel very privileged being able to work in such a spectacular site and is great to receive comments such as yours. JueRiana...

Reviewed 7 March 2017 via mobile

Very attentive and friendly staff, beautiful grounds/ surroundings, the villas are very spacious and luxurious, there is a lot to do and experience at the resort: We enjoyed relaxing with our feet in the Fish pond (dr fish). It felt a bit strange first, but thereafter we really enjoyed the fish nibbling at our feet. We enjoyed a free 15...

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Thank Nicolette d
Management response:

Dear Nicolette D, Thank you so much for staying with us at The Banjaran and for taking the time to share your review with other fellow travellers. We are delighted to hear that you had a great stay. I am also very glad to hear that the wide variety of activities that we offer were of your liking. Thank you...

Kuala Lumpur, Malaysia
Reviewed 4 March 2017 via mobile

Stayed here for one night and truly regretted! Should have stayed here two nights instead. The whole setup is just truly relaxing, amazing and satisfying. Had the Garden Villa and both my wife and I truly enjoyed the geo thermal jacuzzi and our private pool within the secluded compound of our villa. We regretted for not taking up the option...

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Thank Muzammil_MM
Management response:

Dear Muzammil_MM, Many thanks for choosing The Banjaran as Resort of choice for your recent break. The team and I are delighted to hear that you found our resort "Truly Awesome". Our Geo Thermal Jacuzzis are indeed one of the biggest highlight of The Banjaran and am glad you enjoyed it. Don't worry about the short stay that's a very...

Reviewed 2 March 2017 via mobile

Even though it was abit on the high side on price,overall the stay was fantastic.From the moment we step into the compound,we were greeted by the guards,then the bellboy.After that,the reception who registered us,took us for a tour around the compound.The staff at the spa n the Jeff cellar dinner was great.Breakfast was made special as though as we were...

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Thank Md Faizal Barak... M
Management response:

Dear Md Faizal Barak, Thank you so much for choosing The Banjaran as the destination for your recent holiday. We are delighted to read your comments and to know that you had a "wonderful stay". When I shared your review with the team in our daily briefing they were all singing and dancing. Thank you also for the nice feedback...

Singapore, Singapore
Reviewed 1 March 2017 via mobile

Banjaran is one of a kind in Malaysia. Set in a valley amidst limestone hills, each villa is furnished luxuriously. Service is over the top. A must do is to dine at the Joe cellar which is set in a cave complete with dripping water and stalactites.

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2Thank Weimin
Management response:

Dear Weimin, First of all THANK YOU for selecting The Banjaran as resort of choice for your holiday! I am delighted to read your comments and especially about the "service being over the top". The team here strives to deliver the highest standards of service and is always very rewarding when this is recognized. I will share your kind words...

Bengaluru, India
Reviewed 1 March 2017

Stayed here over a long birthday weekend. The place is even more stunning than the pictures here, with mystical hotspring steam rising over the water as you enter, the villas we stayed in had a private pool and another jacuzzi in the backyard which uses the naturally heated geothermal water. The property is vast, with a meditation cave, a crystal...

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1Thank TheHarpist
Management response:

Dear TheHarpist, Thank you for your review, you made our day! We are delighted to hear that you found our service "exceptional" and praised the "attentiveness of our staff". We work very hard to maintain the highest possible standards of service and it is very rewarding when this is recognized. Rest assured that I will personally ensure that your feedback...

Reviewed 28 February 2017 via mobile

Stayed 03 nights v good place for relaxation. Inside villa have swimming pool and hotspring. No doubt v expansive but its worth.Have many calves like Crystal,steam etc. Overall the place is very interesting and memorable.

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3Thank Tariq A
Management response:

Dear Tariq, Thank you for staying with us and taking the time to share your review with other fellow traveller. We are very happy to hear that you enjoyed your stay with us! Indeed the caves are one the highlight here at The Banjaran and it's ineed incredible feature, 270 Millions year old by the way! Mr. Tariq, once again...

Reviewed 27 February 2017

Banjaran is everything I read it to be and more. The place and staff were specially attentive and warm to us. Everything was perfect, from the time we checked in till we left. As our check in was slightly delayed, they accommodated us with a complimentary lunch. That gave us some time to unwind and relax. We stayed in the...

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Thank Gowri A
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Gowri A, Salam Sejahtera and thank you for a wonderful review in our Tripadvisor page. We are glad that Thaya, Vitthia , Apple and our team had taken good care of you during your stay. We appreciate your positive comments and we look forward to serving you again during your next visit to Ipoh. Thank you and Best Regards,...

Reviewed 26 February 2017 via mobile

The Resort was defenitely our highlight on a 3 weeks trip through Malaysia. The welcome (check in) was the only hick up as 3 couples arrived the same time and there was no one supporting with the luggage. Anyhow, this can happen as the rest was extraordinary! Welcome drink with cold towels, a free room upgrade as we stayed for...

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1Thank Tanja O
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear Tanja O, Salam Sejahtera and thank you for choosing to stay in our Retreat. We are glad that you had an exceptional stay. It is our pleasure to serve you and we will be looking forward to welcome you back to our Retreat soon. Thank you and Best Regards, Raymond Koh Director of Operations

Madiswil, Switzerland
Reviewed 26 February 2017 via mobile

For me the Banjaran was the best spot I've ever seen and visited within the past 52 years as a human beeing. Everything, really everthing was just great. The villa, the restaurant, the food, the service, the Spa, Dr. Fish, the Caves, the wine cave, the whole staff and last but not least the Italien General Manager, Alex!!! Thx for...

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Thank E2052AWdaniels
Raymond-KIpoh, Director of Operations at The Banjaran Hotsprings Retreat, responded to this review

Dear E2052AWdaniels, Salam Sejahtera and thank you for sharing your review in our Tripadvisor page. We are glad to hear our team and our General Manager Mr Alex had taken good care of you. We appreciate your positive comments about your stay and we look forward to serving you again in the near future. Thank you and Best Regards, Raymond...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
The Pomelo - The Banjaran Hotsprings Retreat
The Pomelo - The Banjaran Hotsprings Retreat
Cuisines: Malaysian, International, Asian, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 

Additional Information about The Banjaran Hotsprings Retreat

Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Region: Malaysia > Perak > Kinta District > Ipoh
Price Range: $433 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh
Hotel Style:
#1 Spa Hotel in Ipoh
#1 Luxury Hotel in Ipoh
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Questions & Answers

Here's what travellers have asked, with answers from The Banjaran Hotsprings Retreat staff and other travellers.
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Questions? Get answers from The Banjaran Hotsprings Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden Villa offers better privacy and amenities”
, 18 Apr 2017 | Read review
“There are only 2 rooms available; both are amazing.”
edwin_thc, 14 Apr 2017 | Read review
“Request for an official dress code policy as you may be denied entry to their dining outlets”
TSM2016, 9 Apr 2017 | Read review
“Choose the Garden Villa over the Water Villa for the following reasons: bigger room, bigger pool, an outdoor jacuzzi, and more privacy.”
nadiamasood, 15 Mar 2017 | Read review
“should not be next to the construction site.”
reshveenb, 13 Mar 2017 | Read review
5 of 5